Today..

is about Faster Delivery, Increasing Business Quality, and Boosting Your Customer Experience

Robotic Process Automation (RPA)

How transformation and optimization in technology can improve business productivity, profits, and branding image
© 2019 | PT QualityKiosk Digital Technologies 1
About QualityKiosk

PT QualityKiosk Digital Technologies Since November 2018

Head Quarter: Mumbai Global Client Local Client

3 Subsidiaries :

Dubai Singapore Indonesia

© 2019 | PT QualityKiosk Digital Technologies 2

About QualityKiosk
Our Philosophy
Automation Fast Strategy – Platform as s Service (PaaS)
• Domain Knowledge Based Expertise
since • Test Strategy
•
2000 Technology

Pre-Prod Post-Prod
Consultation Services Solution
Cost
Testing Monitoring

Quality
Quality Assurance

Quality Engineer
Technology People Speed
QK IP Platform

© 2019 | PT QualityKiosk Digital Technologies 3

What is RPA
Introduction
A Software that can be
configured or trained by
operations and RPA SME’s to
A automate existing manual
repetitive activities through
Virtual Workforce
Easy to use and operate,
no need special expertise
C in designing the process
flow and execute the
process that already
automate
Interacts with systems in the
same way as a human user,
meaning no IT changes to
B
automate processes.
Instead it works with existing
systems through the current
user interface as if it was Just
Another User.
Can be use for any
D Industries, Business
Process Operations and
can be integrate with any
software
© 2019 | PT QualityKiosk Digital Technologies 4
Key Market Drivers
Why FWD Need RPA

Cost Pressure Customer Experience

Growth New Technology

Outsourcing Market Compliance and

Saturation Regulation

© 2019 | PT QualityKiosk Digital Technologies 5

Business Value Proposition
Operational
Productivity Cost Efficiency Time Savings
Improvements

Process quality,
Higher Accuracy FTE Savings Fast Implementation
Governance Accuracy

Meeting compliance
24*7 Operations Ability to Scale with Ease Reusable Process
needs

Staff Focus on High Value Investment Recovery

Intelligent Learnings
Work within quick time frame

Guiding Principles

Accuracy Consistency Reliability Efficiency

© 2019 | PT QualityKiosk Digital Technologies 6

Companies Operating Model Evolution

Centralized Outsourced Globally Partially Automate Process Automate

Process Process Standardized Automate through RPA Process
(Shared (BPO, ITO) Process Process through
Services) through Cognitive, AI
Scripting

© 2019 | PT QualityKiosk Digital Technologies 7

Who can use RPA
(page 1 of 2)

Insurance

Banking

Healthcare

Manufacturing & SCM

Hi-Tech & Telecom

Government

© 2019 | PT QualityKiosk Digital Technologies 8

Who can use RPA
(page 2 of 2 )
Department Description Department Description
Sales Quote Generation Financial Management Treasure
Application Processing Cash Management
Underwriting Risk Assessment Reporting
Contract Administration Contract Issuance Billing & Payment Billing
Endorsements Collections
Policy Renewal Accounts Receivable
Customer Contact General Accounting Journal Entry Processing
Customer Service Management Reconciliations
Incident Management Closing
Update Customer File Risk Management Audit Management
Channel Management Producer Payments HR Management Payroll
Claims First Notice of Loss Data Processing
Benefit Administration
Claims Review and Audit
Procurement Low/ no touch Procurement
Fraud Management
Financial Planning Budgeting Purchase Order Administration
Forecasting Invoice Processing

© 2019 | PT QualityKiosk Digital Technologies 9

RPA Capabilities
Scraping
Opening data from
email & the web
attachments Connecting
Looping into to system
web/enterp API’s
Making
rise
calculations
applications
Extracting
Moving files & structured
folders data from
Copying & documents
pasting Collecting
social media
Filling in forms statistics
Following
Reading &
“if/then’
writing to
decision
databases
rules

© 2019 | PT QualityKiosk Digital Technologies 10

Process Characteristic that can be Automate

HIGH
MANUAL STANDARD
HIGH VOLUME RULE BASED
TRANSACTION
AND INPUT
PROCESS REPETITIVE TYPES
WORKS
ELECTRONIC
LOW
SYSTEM READABLE
EXCEPTIONS INPUT TYPES
RATE CHANGES ( Excel, Word, Emal,
XML, PPT, PDF, etc )

© 2019 | PT QualityKiosk Digital Technologies 11

 QK Advantages
MERGING TECHNOLOGY WITH EASE
OF USE
WHATSAPP
• Output message/ Alerts for processes
automated will get sent via WhatsApp also
• Any Approvals required during process can
be taken using WhatsApp also
MASTER SHEET CONCEPT
• No hard coding in development
• Any change required post go live, simple
change the details in Master sheet like
Instead of Button “ Login”, if now there is
process change and Button “ New Login” is
to be clicked. Simply make change in Master
sheet
SERVICE BASED ARCHITECTURE
• Main script calling subscripts. If 1 sub
process gets changed which is being used
by multiple processes. Simply make change
in subscript which will auto apply in all
process
• Ease of Understand the process and
Process Mapping post go live
ASSESSMENT PHASES Engagement Model
PROCESS MINING AND DISCOVERY OUTPUT BASED
• Using Top Gartner rated Tools like Celonis, • Milestone based billing
Mining maps are created visualizes
processes as they actually occur. From ONSITE OFFSHORE MODEL
beginning to end, in real time, based on your
• Helps you manage project better,
data, thus showing gaps over your value
maintaining cost advantage
chain and help you identify the Process with
Maximum ROI ALL INCLUSIVE
DEFINED FORMATS • No separate cost for tools
• Basis our experience, we have created best
OEM SUPPORT
practices for formats- AS IS process, TO BE
process, Reports etc. this will help you not • Being one on top partners for UI path,
only better visualize the process during dedicated support teams form UI path
Implementation but even after Post go live
BEST PRACTICES
• Best practices are shared across different
department in an organization to make it
RPA ready
© 2019 | PT QualityKiosk Digital Technologies 12
Case Study

© 2019 | PT QualityKiosk Digital Technologies 14

 QK RPA Process Heatmap
QualityKiosk RPA Heat Map: Processes implemented by QualityKiosk as of Mar-2019.
IT HR Business
Operations | Insurance Operations | Banks Global Data Operation | EV Employee Lifecycle & Management Information Reversal
Domain Domain Domain Payroll System
Lock Box Service Electronic Payment Business Exchange & Banding & Cash Deposit
Customer Engagement Recruitment Reversal Process
Management Conversion Communication Tracking

Backup Management
Credit Card Transaction
Simultaneous Peripheral
Operations Online
Management
Bankruptcy Check
Management Data Base Collection
Pending Data
Demographic Log Verification & Management
Enquiry Assignment Cross Boarding
Rectification Email Trigger Process
Saving tatkal
Duplicate Payment System Vs Banking Penetration
Web Application Testing Payroll Management
Checking Process Instrument Process
Customer Detail
Capturing
Data Standardization
Alert Monitoring NOC Release Process Onboarding
and linkages
KRI Dashboard Creation
Refund Process Web Scraping Confirmation

Reports Extraction Prepayment SIM Backup Automation Employee Provident Compensation

process Process Fund Management

Start/Stop Services Data Replication

File Uploads Off boarding

Simple Process Medium Process Complex Process

© 2019 | PT QualityKiosk Digital Technologies 15

 QK RPA Process Heatmap
QualityKiosk RPA Heat Map: Processes implemented by QualityKiosk as of Mar-2019.
Finance & Accounting Tax
Policy Servicing Services Reconciliation Loans Invoice Corporate Direct Tax
Central Registry of
Fixed Deposit Sweep Bank Reconciliation Securitization Asset Master Data
Customer Queries Reconstruction and Security Invoice Management Tax Data Collection
in/out Activation System Management
Interest

Invoice Optical
Dormancy Removal Risk Control and Loan receipt
Affinity Renewal Character Recognition Audit Controls
Aggregation System
accounting Process
Purchase Order Emailer
Accounting Code Process GSTN Invoicing Box office BOC Dealer Management
Conversion

Cheque Book indenting

Customer Service Production
Request Declaration

Credit Card Rebilling

Debit Mandate Treasury Management

Claim Reimbursement
Customer Information Risk Management
file Management Media Intelligence
Agriculture Process
Automation

Simple Process Medium Process Complex Process

© 2019 | PT QualityKiosk Digital Technologies 16

Process Heat map for Manufacturing RPA processes

Human Resources Finance & Accounting Operations and Reporting and

Supply Chain Other Processes
Compensation Letter Upload @ Treasury (phase 1) Production declaration COSO Audit report generation

Resignation Auto Approval Bank Reconciliation Systems MSetu - Service Desk ticket (POC) PO completion mailer

Confirmation Process Automation Review level check (Quarterly) Invoice Processing using OCR $ GST Error log preparation

Absconding letter generation Key Process Indicator Dealer Onboarding GST account statements Mailing

Move to Onboarding step Treasury (phase 1) Sourcing Solution Process Debit Mailer

NOC clearance Financial Documents Upload check Plant Code Creation S4H – Auto Variant Change

RCM Documentation (15 weeks) Finance Document Download Password reset Electronic Signature Validation

HLIS / Medical documents upload BAS Vendor Creation IT Asset Stock Reporting

PMS letter movement Duplicate invoice checks alerts Marketing Genomics Analysis #

MSME timely payments alerts

Deployed Under development Planned Not feasible / Hold

© 2019 | PT QualityKiosk Digital Technologies 17

 Sales/Front
HR Real Estate
Office

F&A/Procure Supply Chain

IT
Process: Material Movement ment

Tax,
Other
Compliance

CUSTOMER: Leading Automotive company

THE CHALLENGE

The Backoffice team at one of our Leading Automotive customer receive daily request for movement
of material from one plant to another. The request is received in a RMS (Request Management
System) portal and then has to processed within SAP. THE BENEFITS
• 100% automation accuracy
• 200% productivity gain
THE SOLUTION • 1/6 FTE savings
• 60% AHT (reference data) savings after
A workflow was designed within the Quality Kiosk robot to run in a batch mode. The bot then used automation
to login to RMS Application, pick the pending request, read the details provided against request and • 75% AHT (pricing) savings after
log in to SAP and perform the complete transaction of moving the material from one plant to automation
another. Once all the request are processed and there is no pending request, the bot will logout and
re-login after a scheduled interval of time thus completely automating the entire task

© 2019 | PT QualityKiosk Digital Technologies 18

 Sales/Front
HR Real Estate
Office

F&A/Procure Supply Chain

IT
Process: PO Price Amendment ment

Tax,
Other
Compliance

CUSTOMER: Leading Automotive company

THE CHALLENGE

The Shared Services team at one of our Leading Automotive customer receive daily request for
updating the pricing details against materials in contract. The request is received in a RMS (Request
Management System) portal and then has to processed within SAP. THE BENEFITS
• 100% automation accuracy
• 200% productivity gain
THE SOLUTION • 1/8 FTE savings
• 80% AHT (reference data) savings after
A workflow was designed within the Quality Kiosk robot to run in a batch mode. The bot then used automation
to login to RMS Application, pick the pending request, read the details provided against request and • 75% AHT (pricing) savings after
log in to SAP and perform the complete transaction of releasing the contract and updating the price automation
and date against contract. Once all the request are processed and there is no pending request, the
bot will logout and re-login after a scheduled interval of time thus completely automating the entire
task

© 2019 | PT QualityKiosk Digital Technologies 19

 Sales/Front
HR Real Estate
Office

F&A/Procure Supply Chain

IT
Process: Warranty Claims Processing ment

Tax,
Other
Compliance

CUSTOMER: Leading Automotive player in India

THE CHALLENGE

The Backoffice team at one of our Leading Automotive customer have to process huge number of
Warranty claims on daily basis. Online portal is developed for the customer where the user can login
and submit the claim details for processing. Since the customer base is more than 10K for domestic,
the number of claims getting logged in to the portal on daily basis was nearly 750+. THE BENEFITS
• 100% automation accuracy
• 2/8 FTE savings
THE SOLUTION • Improved processing quality
• Average handling time (AHT) reduced
The Quality Kiosk team setup 2 bots (1 Attended, 1 Unattended) to automate the complete task of from 40 minutes to 3 minutes
processing the claims. The bots were scheduled to run in the night and that too at frequent intervals. • Expected effort benefit of 444 hours per
The job of unattended bot was to copy all claims from portal and paste into two different files such year
as Trend Dump Master and Claim Dump Master, where Trend Dump Master file contains all claims
present on portal and Claim Dump Master contains detail data of each claim. In addition, validations
are performed on both files using Macros for decision-making purpose. This file is then sent to
higher authority via email for updating the decision. The human assisted bot will pick the file in
which decision will be updated by concerned authority and then Approve/Reject the claim in portal
© 2019 | PT QualityKiosk Digital Technologies
20
 Sales/Front
Office HR Real Estate

F&A/
F&A/ Supply Chain
Procurement IT
IT
Process: Automating entire IT ops comprising 130 processes Procurement

Tax,
Other
Compliance

CUSTOMER: Largest Insurance Company in Singapore

THE CHALLENGE

The project involves Automation of Entire IT Ops which involved 130 processes being run on certain
scheduled frequencies like daily, weekly etc. in Core Insurance applications like LifeAsia, Group Asia
It also involves interface with external portals like govt, bank for payment and regulatory processes,
interaction with 12 different types of applications for end to end flow. THE BENEFITS
• Degree of robotization: 95% of process
automated
THE SOLUTION • 10 FTE savings
• Project duration: 6 months
The Quality Kiosk team setup 25 bots to automate the entire end to end flow and making the entire • Error rate reduced to 0%
process digital. • Manual effort reduction to 5%
• Faster processing time – reduction of 80%
• Projected timeline for ROI: 1 year

© 2019 | PT QualityKiosk Digital Technologies

21
 Sales/Front
Office HR Real Estate

F&A/ Supply Chain

Procurement IT
IT
Process: Claims Processing
Tax,
Other
Compliance

CUSTOMER: Leading Insurance provider in India

THE CHALLENGE

Claims processing taking lot of time- 3 days is lag period due to overload
Huge team size- 45 people doing almost same repetitive task
Errors- Around 2000 claims per day leading to lot of human errors
THE BENEFITS
• Degree of robotization: 80% of process
THE SOLUTION automated
• Project duration: 3 months
The Quality Kiosk team brought best in world OCR capabilities combined and built AI layer over it to • Error rate reduced to below .001%
extract required data from claims & invoice forms. This clubbed with data flow automation led to • Manual effort reduction to 5%
entire process automation • Faster processing time – reduction of 80%
• Projected timeline for ROI: 1 year

© 2019 | PT QualityKiosk Digital Technologies

22
 Sales/Front
Office HR Real Estate

F&A/ Supply Chain

Procurement ITIT
Process: Hiring Process
Tax,
Other
Compliance

CUSTOMER: Leading Consumer Goods Client in India

THE CHALLENGE

The company hires HR employees from the Top MBA institutes, whose major time is spent in
discussion with hiring managers, searching profiles from job portals like Naukri.com, Monster.com &
Linked in, updating in the status in the HR systems , scheduling interviews and onboarding the
candidates. It was not justifying the caliber of HR employees who wanted to spend their time on THE BENEFITS
company strategy and new initiatives rather than Run operations of Hiring process. Hiring Process • Degree of robotization: 95% of process
time was also very high. automated
• Project duration: 6 months
THE SOLUTION • Error rate reduced to 0%
• Manual effort reduction to 5%
The Quality Kiosk team setup 3 bots to automate the entire end to end hiring process. • Faster processing time – reduction of 80%
• Projected timeline for ROI: 1 year

© 2019 | PT QualityKiosk Digital Technologies 23

THANK YOU
Head Ofice
419A, C Wing,
Rupa Solitaire, Sector-1, Millennium
Business Park, Mahape, Navi Mumbai –
400710.
Tel. | +91-22-41288200 | 41416900
Email | info@QualityKiosk.com
Registered Office
Gedung Grand Slipi Tower Lt. 9 Unit O, JI. Letjend S. Parman Kav. 22-24, Kel.
Palmerah, Kec. Pal Merah, Kota Adm. Jakarta Barat, Prop. DKI Jakarta
www.QualityKiosk.com
Business Address
Menara Prima, 7th Floor, JI. DR. ide Anak Gede Agung, Jakarta Selatan 12950
Email | info@QualityKiosk.com
© 2019 | PT QualityKiosk Digital Technologies 25