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Principles and Practice of Management V4

Assignment A

Q1. What are the different levels of planning? Give examples

Q2. Define 10 roles that managers perform in organizations.

Q3. Describe the functions of management and the type of management activity
associated with each.

Q4. Distinguish between the Line and Staff Authority.

Q5. Write short notes on any three of the following

Departmentalization

MBO process

Span of control

Managerial skills

Centralization

Q6. The Manager of a Fast � food restaurant was overheard saying �I believe that
money is the best of all possible motivators� Discuss putting forward your view
point.

Q7. Explain the relationship between organization structure and communication flow
within the organization.

Q8. What a kind of decision is a Manager generally required taking in organization

context? Explain with examples which of these correspond to �programmed� and �non-
programmed�

Case Study

A case of busy manager

You are the founding entrepreneurs of Highland Tall Company, a fast growing digital
software company that specializes in home- consumer electronics. Business has been
booming. In just 2 years you have hired 50 new software programmers to help develop
a new range of software products. These people are young and experienced but are
highly skilled and used to putting in long hours to make there idea succeed. The
growth of your company has been swift that you still operate informally. As top
managers, you have been absorbed in your own work that you have paid little
attention to the issue of controlling your own company. You have allowed your
programmers to find solutions to problems as they go along. They have also been
allowed to form their own work groups. Unfortunately, there are signs that problems
are arising.

Employees have complained that good performance is going unrewarded and

unrecognized. They have also expressed concern that you are either too busy or not
willing to listen to their new ideas and act on them. A bad atmosphere seems to be
developing and several talented employees have already left the company.
You realize that you have done a poor job in controlling and directing your
employees and that you need to develop a proper process for all functions in order
to encourage the employees to stay with the company and perform well.

Q1. Analyze the case and find out the different problems prevailing in the
organization.

Q2. Based on the problems you have analyzed, what are the solution to them and as a
manger how would you overcome these problems?

Assignment C

Question No. 1
What is the planning horizon?

Options
The distance ahead for the forecasts on which plans are made.
The time period within which uncertainty is very low.
The time ahead for which there is no information.
The maximum time for which managers can make plans.

Question No. 2
In which organizational form are there dual or multiple lines of authority?

Options
Matrix
Modular
Multidivisional
Decentralized

Question No. 3
Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to
management involving the use of scientific method, known as---

Options
The contingency approach.
Scientific management.
The quantitative approach
Management science.

Question No. 4
Authority, discipline, unity of command, and unity of direction are--

Options
Principles of the human relations movement.
Taylor's four principles of management.
Elements of Weber's ideal bureaucratic structure.
Four of Fayol's fourteen principles of management.

Question No. 5
Organization structure primarily refers to---
Options
how activities are coordinated and controlled
how resources are allocated
the location of departments and office space
the policy statements developed by the firm

Question No. 6
Strategic planning as a broad concept consists of--

Options
Corporate strategy and business strategy
Strategy formulation and strategy implementation
Inputs and outputs
Environmental analysis and internal analysis

Question No. 7
Some policies are imposed by external forces, such as--

Options
Governmental regulatory agencies
Employee demands
Management decisions
Lack of funding

Question No. 8
While guiding organization members in appropriate directions, a manager exhibits---

Options
Consideration behavior
Authoritarian behavior
Theory y behavior
Leadership behaviour

Question No. 9
Functional managers are responsible---

Options
For a single area of activity
To the upper level of management and staff
For complex organizational sub-units
For obtaining copyrights and patents for newly developed processes and equipment

Question No. 10
Policies are sometimes defined as a(n)---

Options
Shortcut for thinking
Action plan
Substitute for strategy
Substitute for management authority
Question No. 11
Management is purposeful and what?

Options
Objective
Progressive
Goal oriented
Universal

Question No. 12
In general, if a policy is not thought out and established---

Options
A situation requiring action will arise
Social issues will cause change in the organization
Managers will be hired from the outside
There will be significant staff turnover

Question No. 13
The problem-solving process begins with---

Options
Clarification of the situation
Establishment of alternatives
Identification of the difficulty
Isolation of the cause

Question No. 14
The job design would be LEAST formal in a---

Options
Matrix structure
Professional bureaucracy
Divisionalized structure
Machine bureaucracy

Question No. 15
Which of the following is the determinant of organization structure?

Options
Technology
Centralization
Size of the work unit
Coordination of activities

Question No. 16
Which role of manager that needs to resolve major and minor crisis that may occur
unexpectedly?

Options
Negotiator
Entrepreneur
Resource allocator
Disturbance handler

Question No. 17
Scalar chain refers to---

Options
The line of authority from top management to the lowest rank
Degree to which subordinates are involved in decision making
Every employees should receive orders from only one superior
People and materials should be in the right place at the right time

Question No. 18
Who is the person was well known for the �Hawthorne Studies�?

Options
Elton Mayo
Max-Weber
Chester Barnard
Mary Parker Follet

Question No. 19
Which of the following is NOT a principle of management given by Taylor?

Options
Science, not rule of the Thumb
Functional foremanship
Maximum not restricted output
Harmony not discord

Question No. 20
Which of the following is the determinant of organization structure

Options
Technology
Centralization
Size of the work unit
Coordination of activities

Question No. 21
Which of the following is not an example of formal communication?

Options
Contact
email
Project status report
Status meeting

Question No. 22
The receiver filters messages based on all but the following---

Options
Culture
Semantics
Language
Distance

Question No. 23
In communications management, to assimilate through the mind or senses is the
process of--

Options
Receiving
Decoding
Comprehending
Understanding

Question No. 24
Group brainstorming encourages all of the following except---

Options
Team building
Analysis of alternatives
Convergent thinking
Uninhibited verbalization

Question No. 25
All of the following are communication tools EXCEPT---

Options
Memos
Verbal circulation of a rumor
Body language
Inputting data into a spreadsheet

Question No. 26
The communication process must have a medium to convey information between two or
more parties. The three common media are __________.

Options
Written, spoken, and signalized
Visual, audio, and tactile
Seeing, talking, and listening
Seeing, listening, and touching

Question No. 27
Maslow and Herzberg are two examples of ___________ theories of motivation.

Options
Expectancy
Content
Process
Equity

Question No. 28
Equity theory of motivation focuses on--
Options
Peoples expectation of different outcomes for a given action
Peoples perception of how fairly they have been treated in comparison with others

The motivational force involved in a person�s action at work

People�s perception of how they should perform in a given situation at work

Question No. 29
The decision-making model consists of four styles: directive, analytic, behavioral
and_______________.

Options
Conceptual
Intuitive
Group interaction
Laggard

Question No. 30
__________ is a communication that flows from a higher level to one or more lower
levels in the organization.

Options
Horizontal communication
Upward communication
Downward communication
None of given options

Question No. 31
_____ is an individual's capacity to influence decisions.

Options
Span of control
Line authority
Staff authority
Power

Question No. 32
__________ is not one of the eight steps in the decision making process.

Options
Identifying the problem
Analyzing alternative solutions
Implementing the decision
Delegating the decision making

Question No. 33
Which of the following is not a basic function of the management process?

Options
Controlling
Organizing
Working
Leading

Question No. 34
Which type of decision making is carried out by lower level management and deals
with specific day-to-day processes?

Options
Programmed decision making
Operational decision making
Administrative decision making
Mid-level decision making

Question No. 35
_________ is the process of getting results accomplished through others.

Options
Ordering
Mandating
Delegating
Working

Question No. 36
What is the term used to define the number of subordinates directly controlled by a
manager?

Options
Division management
Departmentation
Investment span
Span of management

Question No. 37
Which management theorist is responsible for the motivation-hygiene theory?

Options
Abraham Maslow
Dale Hawthorne
Peter Drucker
Frederick Herzberg

Question No. 38
Which management concept suggests that low-importance decisions be handled by
subordinates, so that managers can focus on high-importance decisions?

Options
management by objective
management by exception
participatory management
inclusionary management

Question No. 39
What is involved in communication process?

Options
Idea-encoding-channel-decoding-feedback
Idea-information- channel- receiver
Information-channel-receiver
Sender-receiver-channel

Question No. 40
All of the following are the levels of communication EXCEPT---

Options
Intrapersonal Communication
Interpersonal Communication
Mediated Communication
Frame Communication

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