Schedule an Expert - Available Product Families and Expert Areas

Updated: April 2020

Schedule an Expert is only available for products in the list below. If you choose one of these product areas to schedule a session and
then reference a different product area that is not in the list below, the session will be converted to a regular written incident.

Product Family Product / Expert Area

Cross Platform Integration Cross Platform Performance
Identity and Access Management
Security and SSO
Customer Relationship Management (CRM) APP PLATFORM Business Partner
CRM Interaction Center
CRM Marketing
CRM Master Data
CRM Pricing and Configuration
CRM Sales
CRM Service
CRM UI Webclient
SAP Contact Center
SAP Hybris Marketing
Databases & Operating Systems for SAP Netweaver IBM DB2 for Linux, Unix and Windows
Microsoft SQL Server
Oracle Database
SAP ASE - ERP enablement
SAP MaxDB
Enterprise Performance Management EPM Add-In for Excel
SAP Analytics Cloud for planning
SAP Business Planning and Consolidation (Microsoft)
SAP Business Planning and Consolidation (SAP NetWeaver)
SAP Disclosure Management
SAP Financial Consolidation
SAP Financial Information Management
Finance (FIN) Accounts Management
Collections Management
Credit Risk
FIN Accounts Receivable and Payable
FIN Asset Accounting
FIN Business Partner
FIN Closing
FIN Consolidation
FIN Localization Europe
FIN Localization India
FIN Localization Kazakhstan
FIN Localization Latin America
FIN Localization Russia
FIN Localization Ukraine
FIN Overhead Cost
FIN Posting and Taxes
FIN Profitability Analysis
FIN Special Ledger and Data Retention Tools
FIN Treasury
Flexible Structures
Public Sector Funds Management
SAP Bank Analyzer
SAP Product Lifecycle Management for Insurance
Tax Management Framework Brazil
Withholding Taxes
Governance Risk and Compliance (GRC) SAP Access Control
SAP Audit Management
SAP Process Control
SAP Risk Management
Human Capital Management (HCM) HCM Benefits
HCM Compensation Management

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Product Family
Human Capital Management (HCM)
Product / Expert Area
HCM Employee Self-Service
HCM Fiori
HCM Fund/Position Management
HCM Integration S/4
HCM International Payroll
HCM Organizational Management
HCM Payroll Argentina
HCM Payroll Australia
HCM Payroll Austria
HCM Payroll Belgium
HCM Payroll Brazil
HCM Payroll Canada
HCM Payroll China
HCM Payroll Colombia
HCM Payroll Czech Republic
HCM Payroll Egypt
HCM Payroll Finland
HCM Payroll for Non-Profit Organizations
HCM Payroll France
HCM Payroll Germany
HCM Payroll Hong Kong
HCM Payroll Hungary
HCM Payroll India
HCM Payroll Indonesia
HCM Payroll Ireland
HCM Payroll Italy
HCM Payroll Japan
HCM Payroll Kingdom of Saudi Arabia
HCM Payroll Kuwait
HCM Payroll Malaysia
HCM Payroll Mexico
HCM Payroll Netherlands
HCM Payroll New Zealand
HCM Payroll Norway
HCM Payroll Oman
HCM Payroll Philippines
HCM Payroll Poland
HCM Payroll Portugal
HCM Payroll Qatar
HCM Payroll Russian Federation
HCM Payroll Singapore
HCM Payroll Slovakia
HCM Payroll South Africa
HCM Payroll South Korea
HCM Payroll Spain
HCM Payroll Switzerland
HCM Payroll Taiwan
HCM Payroll Thailand
HCM Payroll United Arab Emirates
HCM Payroll United Kingdom
HCM Payroll USA
HCM Pension Funds
HCM Personnel Administration
HCM Processes and Forms
HCM Sweden
HCM Talent Management
HCM Time Management
HCM Travel Management
Integration Add-On for SAP ERP HCM and SuccessFactors HCM Suite
manager self-services add-on
SAP E-Recruiting
SAP Learning Solution

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Product Family
Industry Solutions
Manufacturing (PP & MFG)
Master Data Governance (MDG)
Materials Management (MM)
Mobile Technology
Partner Products
Product Lifecycle Managment (PLM)
Sales and Distribution (SD)
SAP Adaptive Server Enterprise
SAP Adaptive Server Enterprise SDK
SAP Analytics Cloud
SAP Business ByDesign
SAP Business Warehouse
Public
Product / Expert Area
Healthcare
SAP Contract Accounts Receivable and Payable
SAP Utilities Customer Engagement
Utilities
MAN Material Requirements Planning
MAN Production Planning
Manufacturing
Central Governance Framework
Master Data Governance for Business Partner
Master Data Governance for Material
Master Data Governance Quality
Globalization Brazil (MM)
Goods and Services Tax (GST India)
IS Apparel and Footwear
MM - SAP Fiori UX
MM Inventory Management
MM Invoice Verification
MM Purchasing
MM Service Procurement
Retail
Agentry
SAP Afaria
SAP Mobile Platform
SAP Mobile Secure
Micro Focus Products (HP products)
Redwood
PLM Classification
PLM Document Management System (DMS)
PLM Enterprise Asset Management (EAM)/Plant Maintenance (PM)
PLM Logistics Data Management
PLM Project System (PS)
PLM Quality Management (QM)
SAP Environment, Health, and Safety Management
SAP Portfolio and Project Management
eDocument
Globalization Brazil (SD)
Globalization Reporting Brazil (SD)
Goods and Services Tax SD (GST India)
LE Shipping
LE Warehouse Management
Sales Business Partner
SAP Electronic Invoicing for Brazil
SAP Global Trade Services
SD Billing
SD Sales
SAP Adaptive Server Enterprise
SAP Adaptive Server Enterprise SDK
SAP Analytics Cloud
Business Configuration, Data Migration and Master Data
ByD-CRM
ByD-Financials
ByD-SCM
ByD-SRM-PROJ
Logistics
User Intreface and Mobility
BW Content and Extractors
BW Data Modeling (WHM)
BW Data Staging (WHM)
BW SAP BEx Analyzer
BW SAP BEx Web
SAP BusinessObjects Analysis for Microsoft Office
SAP BusinessObjects Design Studio & SAP Lumira Designer
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Product Family Product / Expert Area
SAP BusinessObjects Business Intelligence SAP BusinessObjects - Authentication
SAP BusinessObjects - Core Platform and Performance
SAP BusinessObjects - Semantic Layer
SAP BusinessObjects - Web Intelligence (WebI/Deski)
SAP BusinessObjects Lumira Discovery
SAP BusinessObjects Mobile
SAP BusinessObjects Platform & Crystal Server - Administration
SAP BusinessObjects Platform & Crystal Server - Infrastructure
SAP Crystal Reports
SAP Cloud Platform SAP Cloud Platform Connectivity
SAP Cloud Platform Core (Neo and Cloud Foundry)
SAP Cloud Platform Identity Authentication
SAP Cloud Platform Integration for process services
SAP Cloud Platform Mobile Services
SAP Customer Experience - Sales Cloud Business Configuration, Data Migration and Master Data
Integration
Sales & Activities
Sales-Cloud-Analytics
SAP Cloud Applications Studio - Customization
Tickets for Cusomter Support - Tickets for Employee Support
User Interface and Mobility
SAP Data Services SAP Data Services - Data Quality
SAP Data Services - Execution
SAP Data Services - SAP Interfaces
SAP Data Services - Server
SAP Field Service Management SAP Field Service Management
SAP Fiori SAP Fiori launchpad
SAPUI5
SAP HANA SAP HANA
SAP IQ SAP IQ
SAP Netweaver Address Management / Business Address Services
Archive Development Kit
ArchiveLink
Background Processing
BRFplus - ABAP based Rule Framework
Business Workflow
DB Independent Database Interface
Enterprise Service Infrastructure - Web Service and SOAP - ABAP
Internationalization and Unicode
Internet Communication Framework
Internet Graphics Server
Knowledge Provider
Number Range Management
NW ABAP Communication Services
NW ABAP Customizing Tools
NW ABAP Development Workbench
NW ABAP Integration Technology (ALE)
NW ABAP Monitoring Tools
NW ABAP Print and Output Management
NW ABAP Remote Call Function (RFC)
NW ABAP Runtime Environment
NW ABAP Security Audit Log, Secure Storage and Directory
NW ABAP User Administration and Authorization
NW Client/Server Technology (CST)
NW Java Development Infrastructure (NWDI)
NW Java Security and User Management
PORTAL Knowledge Management and Collaboration
PORTAL Universal Worklist (UWL)
SAP Business Process Management
SAP Console
SAP Enable Now
SAP Enterprise Portal

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Product Family Product / Expert Area
SAP Netweaver SAP Interactive Forms by Adobe
SAP Java Connector (Jco)
SAP NetWeaver Application Server for Java
SAP NetWeaver Master Data Management
SAP Process Integration (Builder)
SAP Process Integration (Connectivity)
SAP Process Integration (Server)
SAP Query
SAP Screen Personas
SAP Visual Enterprise
SAPscript & Smart Forms
Software Logistics - Change Control and Transport
Software Logistics - System Maintenance
Software Logistics - System Provisioning
System Landscape Directory
Time and Scheduling Functions
UI SAP GUI for Java and for Windows
UI SAP Netweaver Business Client (NWBC)
UI Web Dynpro ABAP
UI WebGUI and Internet Transaction Server (ITS)
Virtual Machine Container
Virtualization / Cloud Management
Workload Balancing, Operation Mode and Profile Maintenance
SAP ONE Support Launchpad & SAP Support Portal SAP One Support Launchpad & SAP Support Portal
SAP PowerDesigner SAP PowerDesigner
SAP Replication Server SAP Replication Server
SAP Solution Manager SOLMAN Busines Process Operations
SOLMAN Change Control Management
SOLMAN Custom Code Management
SOLMAN Data Volume Management
SOLMAN Diagnostics
SOLMAN IT Service Management
SOLMAN Process Management
SOLMAN SAP Engagement and Service Delivery
SOLMAN Setup/Configuration/LMDB
SOLMAN System Monitoring
SOLMAN Test Suite
SAP SQL Anywhere SAP SQL Anywhere
SAP SuccessFactors SAP Jam
SAP SuccessFactors 360
SAP SuccessFactors Calibration
SAP SuccessFactors Career Development Planning
SAP SuccessFactors Compensation
SAP SuccessFactors Continuous Performance Management
SAP SuccessFactors Employee Central
SAP SuccessFactors Employee Central - Employee Profile
SAP SuccessFactors Goal Management
SAP SuccessFactors Integrations
SAP SuccessFactors Learning
SAP SuccessFactors Onboarding
SAP SuccessFactors Performance Management
SAP SuccessFactors Platform
SAP SuccessFactors Recruiting Management
SAP SuccessFactors Recruiting Marketing
SAP SuccessFactors Recruiting Posting
SAP SuccessFactors Succession Management
SAP SuccessFactors Workforce Analytics
SAP Sybase Mainframe Connect SAP Sybase Mainframe Connect
Sports & Entertainment Event Ticketing SAP Event Ticketing
Supplier Relationship Management (SRM) SRM Purchase Order
SRM Shopping Cart
SRM Workflow

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Product Family
Supplier Relationship Management (SRM)
Supply Chain Management (SCM)
Public
Product / Expert Area
UI add-on for SAP Supplier Relationship Management
SAP APO: Demand Planning
SAP APO: Integration
SAP APO: Master Data
SAP APO: Production Planning and Detailed Scheduling
SAP APO: Supply Network Planning
SAP Transportation Management
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