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Fusion
Environment Refresh
Enterprise Operational Policy
April 2020
Contents
Overview ...................................................................................................................... 4
Requirements .................................................................................................... 5
When Should You Submit Your Request for an Environment Refresh? ...................... 5
Example .......................................................................................................... 16
4
Before Requesting Your Environment Refresh
Before you submit your request for an environment refresh, you should know what the requirements are
for a successful environment refresh as well, as how much time in advance you need to submit your
request. It’s also important to understand when you can’t schedule a request; those times are known as
blackout periods.
Requirements
Before your environment refresh can begin, we check to ensure the following conditions are met:
Source and Target Environments Must Match Update Levels: This includes Monthly Updates
if you’ve opted in.
Certain Source and Target Environment Service Entitlements Must Match: The following
service entitlements must be present and at the same update level in both environments if you’re
subscribed to them
Oracle Database Vault
Break Glass for Fusion Cloud Service
Data Masking
HIPAA
See the following documents for more information:
Oracle Break Glass (Doc ID 2119149.1)
Oracle Data Masking documents (Doc ID 2092389.1)
Oracle HIPAA Service Entitlement (Doc ID 2510080.1)
Note: Oracle Support checks to make sure all requirements are met. You’ll be contacted if there are any
problems with your environment refresh request.
Important! If you’re approved to receive additional updates or patches, applying them will put your
environments out of sync and may result in cancellation of the scheduled environment refresh. This
means your environment refresh request can’t be fulfilled until both environments are again at the same
update level after the blackout period.
5
Picking a Time for your Refresh
When you choose a time for your environment refresh, you should think about both blackout periods
and product-specific considerations.
Blackout Periods
There are times when we can’t provide an environment refresh for your environment. These times are
known as blackout periods. You can’t schedule your refresh within a blackout period.
All customers are subject to the blackout period around Quarterly Updates. The following table shows
the blackout days when the source and target environments are on the same update schedule (for
example, they’re on concurrent maintenance) and when the source and target are on different update
schedules.
If you don’t know what your update schedule is, contact your administrator. For more information on
concurrent maintenance, see Oracle Cloud Applications Concurrent Maintenance Option, Doc ID
1646394.1.
Blackout Start Day Monday, 5 days before your Monday, 5 days before your
Quarterly Update start day Quarterly Update start day
Middle East only: Sunday, 5 days Middle East only: Sunday, 5 days
before your Quarterly Update before your Quarterly Update
start date start date
Blackout End Day Sunday, 3 days after your Sunday, 3 weeks after your
Quarterly Update start date Quarterly Update start date
Important: There are additional Blackout periods that might be applicable based on your specific
configuration and environment. It’s important you review and understand the blackout periods that
pertain to your environment. For detailed information about blackout periods and when they occur, see
Appendix B.
Oracle Support checks to make sure your environment refresh doesn’t fall into any blackout periods and
adheres to any product requirements. If you opt into additional exception maintenance, your refresh
schedule might be impacted.
You’ll be contacted if there are any problems with your environment refresh request.
6
Product-Specific Considerations
If you have any of the following products or services, see Appendix C, for detailed information about
their special considerations when scheduling your environment refresh.
Fusion-Taleo Recruiting Integration
Data Masking
Oracle Transactional Business Intelligence Enterprise (OTBI-E)
Data integrations
1. Sign in to the Applications Console for the environment from which data will be refreshed. This is
referred to as the source environment.
2. Select Maintenance and Service Request, and then Create Request.
3. Follow the online instructions.
4. If you need further assistance, click Help about this page.
Once your request is submitted, an SR is created with Support. Work with Support using the SR as a
reference.
Here are some other considerations:
After submitting a self-service environment refresh request, you can’t change or delete it via
the Applications Console. Instead, you must update the SR previously generated in MOS.
The link displayed in the Applications Console for the environment refresh SR created by this
process will direct you to the standard MOS SR viewer. From the SR page, you can click
Switch to Cloud Support in the upper right-hand corner if you prefer that view.
SRs generated by the self-service environment refresh process will appear in the Applications
Console Request.
7
The target environment receives up to 48 hours of downtime during the refresh. There’s no
downtime for the source environment.
There might be some blackout periods that aren’t included in the calendar due to conditions
unique to your environment. In any case, we’ll work with you to make sure your environment
refresh is scheduled properly.
To request an environment refresh using a Service Request (SR):
For detailed steps on how to file a service request (SR), see Instructions on Submitting a Cloud Service
Request (SR) in My Oracle Support Doc ID 2120276.1. When filing your request, you’ll be prompted to
answer the following questions that are specific to this Cloud service:
Section Enter
Desired Refresh Start Date The date you’d like to have content refreshed
to the target/nonproduction environment. The
target environment will be down for up to 48
hours (without data masking) or up to 96 hours
(with data masking).
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What Happens After You Log an Environment Refresh Request?
Your environment refresh SR is used to schedule the environment refresh and will remain open until it
has been completed. Your request will take 3-4 business days for review, initial approval, and
scheduling. Environment refresh scheduling is done on a first-come, first-served basis.
Plan for your target environment to be down for up to 48 hours during the refresh. There’s no downtime
for the source environment.
You need a minimum of 3 days’ notice to cancel a scheduled environment refresh.
Important! If you make any changes to the source or target environments or to the environment refresh
desired date, you must submit a new request, which will restart the 3-week lead-time.
We’ll contact you if there are any problems with your environment refresh request. Here are some
examples of why we might contact you:
Your source and target environments aren’t at the same update levels.
The date you requested is not feasible.
You need more lead time because of unique conditions in your environment. See Appendix B:
Understanding Blackout Periods and Appendix C: Understanding Product Implications for more
information.
If we don’t have any questions about your request, the next time you’ll hear from us is the Oracle
Service Outage Notification communication e-mail, which will be sent out just before your environment
refresh copy starts on your target environment. You’ll also receive a notification after your environment
refresh completes and the target environment is available for use.
If any questions or issues need to be addressed after the environment refresh has completed, you must
create a new SR.
9
Adjusting your Environments after the Environment Refresh
After your environment refresh completes, you might have to make some adjustments to your
environments. For detailed information, see Appendix D.
10
Related Information on My Oracle Support
Oracle Cloud Applications Service Entitlements, Doc ID 2004494.1
Oracle Cloud Applications Concurrent Maintenance Option, Doc ID 1646394.1
Oracle Cloud Applications – Fusion Applications Update Policy, Doc ID 1966109.1
Cloud Service Requests and Fulfillment for Oracle HCM Cloud Service (Taleo Zone Refresh with
Fusion HCM Environment Refresh), Doc ID 2108681.1
Oracle Cloud Applications - Data Masking Standalone Service Entitlement, Doc ID 2092389.1
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Appendix A: What Is Copied During Environment Refresh
During an environment refresh, almost all data is copied
There are some exceptions to this general rule and some possible implications for you. The following
tables list what is and is not copied.
Data Copied
All data in the Fusion schema Transactional data and functional setup
Non-system users, groups, roles, and Application users, all groups, all roles, and all
policies policies
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Data Not Copied
Files and binaries in file system Java files, scripts, and executables in the file
system
13
Appendix B: Understanding Blackout Periods
Blackout periods are the time during which Oracle cannot provide the environment refresh. The
following tables describe blackout period rules.
Important: Your environment might require a longer blackout period than listed below. We’ll contact you
if this is ever the case for you.
Quarterly Updates
The following tables show the blackout days when the source and target environments are on the same
update schedule (for example, they’re on concurrent maintenance) and when the source and target on
different update schedules.
If you don’t know what your update schedule is, contact your administrator. For more information on
concurrent maintenance, see Oracle Cloud Applications Concurrent Maintenance Option, Doc ID
1646394.1.
Blackout Start Day Monday, 5 days before your Monday, 5 days before your
Quarterly Update start day Quarterly Update start date
Middle East only: Sunday, 5 days Middle East only: Sunday, 5 days
before your Quarterly Update before your Quarterly Update
start date start date
Blackout End Day Sunday, 3 days after your Sunday, 3 weeks after your
Quarterly Update start date Quarterly Update start date
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Monthly Maintenance Packs:
The following table show the blackout days when the source and target environments are on the same
update schedule (for example, they’re on concurrent maintenance) and when the source and target on
different update schedules.
If you don’t know what your update schedule is, contact your administrator. For more information on
concurrent maintenance, see Oracle Cloud Applications Concurrent Maintenance Option, Doc ID
1646394.1.
Blackout Start Day Thursday, 1 day before the first Thursday, 1 day before the first
Friday of the month that you Friday of the month that you
opted in for monthly updates opted in for monthly updates
Blackout End Day Sunday, 3 days after the first Sunday, 3 weeks after your
Friday of the month that you monthly update start date
opted in for monthly update.
Middle East only: Saturday, 3
Middle East only: Saturday, 3 weeks after your monthly update
days after your monthly update start date
start day
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Example
The following sample calendars show the environment refresh blackout periods in two consecutive
months if you take only Quarterly Updates and don’t take any other updates or have other
considerations. The first sample calendar shows the blackout period for a Quarterly Update month when
your source and target are on different update schedules. For example, the target environment is
patched on the first Friday of the month and the source environment is patched on the 3rd Friday of the
month.
The second sample calendar shows the blackout period for the month following a Quarterly Update
month. Notice that this month has no blackout period.
6 7 8 9 10 11 12
Blackout Blackout Blackout Blackout Blackout Blackout Blackout
Period (All Period (All Period (All Period (All Period (All Period (All Period (All
regions) regions) regions) regions) regions) regions) regions)
13 14 15 16 17 18 19
Blackout Blackout Blackout Blackout Blackout Blackout Blackout
Period (All Period (All Period (All Period (All Period (All Period (All Period (All
regions) regions) regions) regions) regions) regions) regions)
20 21 22 23 24 25 26
Blackout -
Period-
(Except in
Middle
East)
27 28 29 30
4 5 6 7 8 9 10
16
Month Following Quarterly Update Month
Sun Mon Tue Wed Thu Fri Sat
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
17
Appendix C: Understanding Product Implications
The following table describes special considerations for your environment refresh based on your
products and environment circumstances.
Fusion-Taleo Recruiting Do not request this service if you require a coordinated refresh. See
Integration more details in Oracle HCM Cloud Service Definition: Taleo Zone
Refresh with Fusion HCM Environment Refresh (P2T) (Doc ID
2108681.1).
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Product Special Considerations
Data integrations, such as Carefully coordinate the Oracle Cloud Applications Environment
HCM Cloud Service data Refresh with the other system’s content migration capability, such as
loading tool, to move data for cloning or another refresh. If you do not synch these processes,
between your Oracle Cloud data integrity issues may surface in the target environment. To avoid
Applications environment and this:
your system of record
Pair your integrated production environments together and your
integrated nonproduction environments together. Establish this
pairing early in your implementation and do not change it, if
possible.
Do not run any integration processes between the two systems,
once the first content migration process has started, until the
other system’s similar process has completed.
Schedule your refresh to coincide with the other system’s
content migration solution. The closer in time they complete,
the sooner you can process integrations between the paired
environments.
Review and change any setup or configuration in the target
nonproduction environment that point to a production
environment. Instead, point to the other paired nonproduction
environment.
After both processes have completed, resume your integration
processes.
For more information, review the following My Oracle Support articles: Oracle Cloud Applications –
Fusion Applications Update Policy (Doc ID 1966109.1) and Oracle Cloud Applications - Concurrent
Maintenance (Doc ID 1646394.1).
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Appendix D: Preparing and Adjusting Your Environments Before and After
Environment Refresh
Object Notes
Functional setup, including HCM FastFormula To retain some functional setups, export the
setups from the target environment before the
environment refresh. After the refresh is
complete, you will import the setups back.
See FSM’s Configuration Package capability
for instructions.
Oracle Transactional Business Intelligence Turn off all OTBI-E loads during the period
Enterprise (OTBI-E) scheduled for the environment refresh.
Run the OTBI-E full load process after the
environment refresh is complete.
Allow the OTBI-E incremental load to handle
subsequent changes.
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Object Notes
22
Grant additional roles to users that were in production
Refer to the Import Worker Users Process (FSM) and User-Account Creation via auto provisioning rules
in Security Console.
Use the REST API for managing users (Create, Update, Delete, View).
Method for exporting and re-importing development work
Use Rapid Implementation Templates to reload configuration data, though there’s not 100% coverage.
Unpublished Sandboxes aren’t overwritten with P2T.
Configuration Data
Logos and Home Page
Customizations
Address Wallet Migration
During a P2T environment refresh, the address wallet stored in OPSS is not migrated.
Important! Do not run any payment batches in nonproduction until you’ve migrated the address wallet. If
you do run payment batches, you’ll accidently send payment files to the bank’s production server.
To migrate the address wallet:
Update payments transmission configuration to point to bank's nonproduction server, or
Use "Payments Wallet Migration Post P2T / T2T Refresh (Doc ID 2407678.1)" migrate the wallet
from production to nonproduction.
OTBI
Are you using Oracle Transactional Business Intelligence-Enterprise (OTBI-E)? If yes, Oracle
recommends that you:
Run the OTBI-E full load process after the environment refresh is complete.
Allow the OTBI-E incremental load to handle subsequent changes.
User interface extensions maintained in ADF sandboxes
If you exported in-process UI extensions before the refresh began, you will need to import them back
after the refresh completes.
See Oracle Applications Extensibility Guide for Business Analysts for instructions.
Functional setup, including HCM FastFormula – Precompiled
If you exported functional setup before the refresh began, you will need to import setups back after the
refresh completes, using FSM’s Configuration Package capability.
HCM FastFormula – Compiled
After the environment refresh, compile all FastFormula using the Compile Formula process that does
so.
Business Intelligence definitions
If you exported custom BI objects before the refresh began, you will need to import them back after the
refresh completes, using the BI archive/unarchive facility.
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HCM Extract definitions
If you exported custom HCM Extract definitions before the refresh began, you will need to import them
back after, using the export/import function on the Manage HCM Extracts Definition user interface.
BICC Extract definitions
To restore custom BICC Extract definitions back into target environment after the refresh, import the
exported file(s) using the Export Customization / Import Customization in the Manage Offerings and
Data Stores user interface.
Learning Content
Some Learning online learning content is not copied during the Environment Refresh. You will need to
move this data after your Environment Refresh is complete.
To move Learning content from the source to the target environment after your Environment Refresh,
follow the instructions in MOS Note 2290763.1 (Fusion Learning Management: Content Unavailable
after P2T OR T2T).
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