SERVICES DELIVERY

ENABLEMENT PRODUCT
REGISTRATION GUIDE
A guide to ensuring customers receive the
support needed following a new product
installation.
As a Dell EMC partner authorized to deliver deployment services on approved Dell EMC products, we rely on you to ensure
that products not deployed by Dell EMC are registered within 90 days of shipment. This ensures that maintenance contracts
are activated and both you and your customers can receive the support needed following deployment. In addition,
Registration Rate is a key metric used in determining a partner’s service delivery performance within the Dell EMC Partner
Program. Maximizing your Registration Rate will help you to maximize the benefits you receive from your investment in
service delivery with Dell EMC.
The below table outlines the steps to:
Access the Registration Form via the Case System ............................................................................... 1
Submit an IB Status Change for a New Installation ................................................................................. 2
Quick Links ............................................................................................................................................... 3

Process Steps to Follow

Access the Registration Form via the Case System

1. Open the case system (http://emc.force.com/createPSCcase) and select “Product Registration
and Install Base Maintenance”

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 2. Select “IB Status Change” to register a new installation

For guidance on how to use the additional features available, review the Partner Product Registration
Training.

Submit an IB Status Change for a New Installation

1. Enter the contact information for the person requesting the change; only fields with red bar are required.

2. Enter the contact information for the person who carried out the installation of the system; all fields are
required. The individual will receive an email indicating an IB status change has been requested.

3. Enter the customer information required and, if a new customer, check the “New Customer Site?” field and
provide site details in an attachment.

4. Describe the actions required by the Install Base Group; service delivery partners should indicate in the
Description field that they are an “SD Partner” and “PDR should be set accordingly”

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 5. Specific details of the system that has been installed should be entered in the Case Details section. Up to
five comma-separated serial/instance numbers can be entered for any one product family. Where more than
five, attach an XLS with required entries.
IMPORTANT:
Connectivity Rate is another key metric used
in determining a partner’s service delivery
performance within the Dell EMC Partner
Program. Be sure to provide connectivity
details when registering product(s) and
complete the connectivity process outlined
in the ESRS Installation Guidelines. Select
“Customer Refused” when the customer
opts out to ensure these are excluded from
the metrics.

6. Add the emails of up to five individuals to receive the IB status change notification, if needed.

7. Once all required fields are entered, upload any supplemental information and include a description of what
is being attached, e.g. install site information, XLS listing more than five serial numbers, refusal letters, etc...
and click “Submit”

After submitting the case, you will receive a case number on the screen and in a confirmation email. You also
have the option to Create Another Case.

Quick Links
 Services Partner Helpdesk
 Product Registration and IB Maintenance Case Forms
 Partner Product Registration Training
 ESRS Support including Getting Started, How-To- Videos, Documentation & Knowledgebase

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© 2018
© 2018 Dell
Dell Inc. or itsInc. or its subsidiaries.
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