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D E T A I L E D S E R V I C E D E S C R I P T I O N

WLAN HEALTH CHECK

November, 2018

Alcatel-Lucent Enterprise Services


Product Families Eligible Customers
Alcatel-Lucent Enterprise Network WLAN Direct Business Partners
products
Master Distributors
Carriers

This Detailed Service Description adopts and incorporates by reference the terms and conditions
set forth in the General Terms and Conditions for Services in force at the time the service is
ordered by the Customer. The Service Terms & Conditions can be consulted or downloaded at any
time from the Alcatel-Lucent Enterprise Business Portal.

Glossary
ALE Alcatel-Lucent Enterprise

BYOD Bring Your Own Device

HLD High-Level Design

LLD Low-Level Design

WLAN Wireless Local Area Network

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Index table

Product Families ......................................................................................................... 2


Eligible Customers ....................................................................................................... 2
Glossary.................................................................................................................... 2
1. SERVICE DESCRIPTION .............................................. 4
1.1 Service Summary ................................................................................... 4
1.2 Service benefits .................................................................................... 4
1.3 Eligible Customers ................................................................................. 5
1.4 Service Performance .............................................................................. 5
1.5 Product Portfolio ................................................................................... 5
1.6 Pricing ................................................................................................ 5
1.7 Service Duration.................................................................................... 5
2. SERVICE DELIVERY .................................................. 5
2.1 Service Initiation ................................................................................... 5
2.2 Service provision ................................................................................... 6
2.2.1 WLAN Network design review................................................................................ 7
2.2.2 WLAN RF Assessment .......................................................................................... 7
2.2.3 WLAN Configuration review .................................................................................. 7
2.2.4 WLAN User Management & Security review ............................................................... 7
2.3 Service Completion ................................................................................ 7
3. INVOICING ........................................................... 8
4. DELIVERABLES ....................................................... 8
5. PREREQUISITES AND CUSTOMER DUTIES ........................... 8
5.1 The End-Customer ................................................................................. 8
5.2 The Customer ....................................................................................... 8
6. LIMITS AND EXCLUSIONS ............................................ 9
7. SPECIFIC TERMS AND CONDITIONS ................................. 9
8. INFORMATION & CONTACT .......................................... 9

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1. SERVICE DESCRIPTION
1.1 Service Summary
Alcatel-Lucent Enterprise Networks are facing unprecedented demands from end users.
Accustomed to the freedom they have to access their consumer applications anywhere, at any
time and on any device, end users now expect enterprise networks to provide the same seamless
access to these applications and services within the enterprise. Eventually, users will expect their
company to provide the same ubiquitous access as they move across the enterprise boundary.
The ideal end-user experience on a converged network is created when mobility, application, and
device freedom is possible through unified access. It is maintained when conversations on the
network can be seamlessly transitioned from one network to another and from one device to
another with context and a high level of service quality. This requires an Application Fluent
Network. Building an Application Fluent Network can be accomplished in stages.
The purpose of ALE WLAN Health Check service is to perform the on-site analysis of the existing
wireless network components and offer a complete picture on how your network behaves, and
will answer the following questions:
• Is your wireless network operating at its optimum level of efficiency?
• Is your wireless network ready for the converged network?
• Is your wireless network able to support the growing demand of multimedia traffic and
BYOD?
• What are the changes needed in your wireless network architecture in order to adopt new
standards?
ALE Professional Services experts have acquired experience in many different types of business
and complex environment such as:
• Healthcare
• Education
• Government
• Hospitality
• Industrials
• Events
• Network Carriers
The WLAN Health Check Service includes four main steps:
1. WLAN Network design review
2. WLAN Radio Frequency Assessment
3. WLAN Configuration review
4. WLAN User Management & Security review

1.2 Service benefits


With the WLAN Health Check Service, you will:
• Ensure the alignment of an ALE WLAN Expert understanding with customer expectations
• Take a full picture on how your WLAN network behaves
• Improve Wireless solution reliability and security
• Improve your WLAN network performance

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1.3 Eligible Customers
This service is intended for direct Business Partners, Master Distributors and Carriers,
(hereinafter designated as “Customers”), who have either a Distributorship Agreement with ALE
or a Memorandum of Understanding (M.O.U. to proceed toward a Distributorship Agreement) in
force.
This service is also intended for End-Customers who have purchased ALE Network Elements
through ALE authorized Customers.

1.4 Service Performance


All the necessary work for this service will be carried out during normal local working hours.
Weekend, local ALE holidays, out-of-hours work, and overtime work are not covered in this
service package.
All weekend and overtime work will be charged at 50% above the applicable hourly rate.

1.5 Product Portfolio


WLAN products eligible for this service are listed on the ALE Business Portal and regularly
updated by ALE.

1.6 Pricing
This service is charged on a per-day basis.

1.7 Service Duration


Duration is assessed on a per-case basis and is specified in the proposal describing the scope of
work.

2. SERVICE DELIVERY
2.1 Service Initiation
All requests for Professional Services must be done from the ALE Business Portal welcome page,
through “QUICK ACCESS” and the new link “Professional Services Offer request”.
This new option enables to manage and follow-up on all Professional Services requests, online
and from end-to-end.
We strongly recommend to fill in all of the form’s fields to speed up the processing of your
request and thus avoid wasting time by additional exchanges of requests for more information.
When all information is received, the Services Proposal Management will then provide a Service
offer with technical and financial proposal that will be attached to the initial request form and
that will need to be signed for validation.
The WLAN Health Check Service has to be directly ordered through the ALE Professional Services
Department by means of a dedicated Purchase Order (hereafter referred to as a P.O.) that can be
attached to the initial request form.

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In addition to the provisions set forth in the General terms and Conditions for Services, this P.O.
must mention the reference of the service proposal issued by ALE Professional Services, and must
indicate the Customer invoicing address, the delivery address, the name of the contact, and the
proposal amount (in Euro or U.S. Dollar).
When the order is received, the service starting date is agreed upon via telephone or email.
When a mission already under way is seen to be exceeding the estimated workload for the same
service, an endorsement to the Proposal is issued and provided to the Customer. If the
complementary mission concerns another service, a new proposal that cancels and replaces the
previous one is issued and provided to the Customer. In both cases the Customer has to sign and
return the P.O. referring to the Proposal (endorsement or new one) to ALE for final acceptance of
the service.

2.2 Service provision


ALE Professional Services Experts will work with your IT Team to define the scope of the Health
Check service in order to accompany your business to the optimal mobility experience. They will
provide the basis for the understanding of your WLAN Network and environment, by assessing the
overall health and performance of your WLAN. In addition, they will compare the network against
ALE’s benchmarked database and identify current and/or future wireless network weaknesses.
The ALE experts will perform the following tasks:
• Review the high level solution architecture
• Understand the wireless requirements
• Inventory the mobile devices
• List the applications
• Review requirements for Wireless LAN technology, mobility services including
performance, scalability, security, and availability
• Collect customer technical configuration parameters needs
• Review the Wireless LAN network topology
• Review the Protocols and features
• Review the WLAN Management specifications
• Review the Controllers configuration
• Assess RF, identify issues
• Provide recommendations for mobile devices integration
• Review the WLAN Security specifications
• Review the LAN & WLAN unified access specifications
• Provide Software release recommendations
The ALE WLAN Health Check service, performed by our WLAN Experts, will give you visibility on
the ability of your WLAN network to support your actual and future plans.
This service is delivered in four phases:
• WLAN Network design review
• WLAN RF Assessment
• WLAN Configuration review
• WLAN User Management & Security review

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2.2.1 WLAN Network design review
Using your HLD, LLD, Site Survey documents, ALE Experts will assess your existing wireless
network and check is conformity with Alcatel-Lucent Enterprise Application Fluent Network and
ability to support your business requirements.

2.2.2 WLAN RF Assessment


ALE experts will review your Site Survey, and will also take real on-site measurement in some
identified areas to identify coverage issues, interferences, access point and antenna
selection/location and mounting, environmental difficulties…
They will also verify that the automatic radio management system of the controller performed
well, using the Heat Map of your controller or management system.

2.2.3 WLAN Configuration review


ALE experts will review the entire configuration of your controllers, and check that the
configuration matches our best practices in terms of logical architecture, radio frequency
configuration and Mobility Services concerns.

2.2.4 WLAN User Management & Security review


The ALE Experts will also review how you control access of users and devices at the edge of your
network through the user network profile management and security configuration.

2.3 Service Completion


The service provision ends at the time the meeting or phone call arranged for presenting the
detailed results of the WLAN Health Check Service is held. This meeting or phone call shall take
place within two (2) weeks from the mailing of the report to the Customer.
When the service has been completed, a Customer Acceptance Form is sent by email to the
customer. This form gives the Customer representative the opportunity to write down comments
and possible reservations.
When the Customer representative signs the Customer Acceptance form, he states that the
service delivered complies with the scope of work agreed upon.
The Customer signs online this form with the "docusign"’s application. This signature will
formalize the completion of the service, thus triggering the invoicing of the services provided.
Under the terms of this service, the service will be considered accepted by default, if the
Acceptance form has not been signed and/or the Customer has not issued a rejection report
within 10 days after Alcatel-Lucent Enterprise has notified the Customer that the service is
completed.
A Customer Satisfaction Survey is embedded with the Customer Acceptance form.

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3. INVOICING
Invoices are issued at the completion of the service, when the Customer has signed the
Acceptance Certificate or alternatively, two (2) weeks after the mailing of both the WLAN Health
Check Service report and the Acceptance Certificate form.
Each invoice specifies:
• The Customer P.O. reference
• The ALE order reference
• The ALE quotation reference
• The services reference
• The due date
• The payment means and beneficiary

4. DELIVERABLES
A report will be produced at the end of the WLAN Health Check Service, including
recommendations for all areas mentioned above, helping you to create strategies for the
adoption of new standards as well as integration of new mobile devices in your environment and
improve the WLAN performance.

5. PREREQUISITES AND CUSTOMER DUTIES


5.1 The End-Customer
The End-Customer is committed to providing the technical elements (including topology, historic,
etc.) requested by the Customer by or for ALE, and to facilitate access to its equipment,
locations, and to provide accompaniment on site.
The End-Customer is committed to designating key personnel as representatives, i.e. individuals
who will be present to answer ALE Experts’ questions and requests.
The End-Customer guarantees the security of all equipment that ALE might have to install for the
time of the service delivery.

5.2 The Customer


The Customer is committed to providing ALE technical elements about the End-Customer’s LAN
network before the service starts:
• Network topology
• End-Customer plans for network evolution or improvement
Some tasks may require external tools (sniffers, log collector...). In such a case, ALE Experts will require a
specific preparation time in advance, that will be precised at the time of the mission schedule.
The Customer is committed to designating key personnel as representatives, i.e. individuals who
will be present at the meetings when required.

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The Customer is committed to proving ALE Experts with physical and virtual accesses to the End-
Customer network.

6. LIMITS AND EXCLUSIONS


The LAN Health Check Service is limited to the assessment of the strengths and weaknesses of a
LAN network. It does not include for instance:
• Debugging or troubleshooting of WLAN components
• Optimization, configuration, modification or adjustment of the WLAN
• Assistance to deployment
• WLAN design (Low Level Design, High Level Design)
• Site survey
• Network consulting

7. SPECIFIC TERMS AND CONDITIONS


The execution of the WLAN Health Check Service will be governed by the documents hereunder
listed. In case of inconsistencies between these documents, the following precedence will apply:
• The service Proposal
• This Detailed Service Description,
• General Terms and Conditions for Services posted on the ALE Business Portal

8. INFORMATION & CONTACT


For more information about this service, consult on the ALE Business Portal, the Professional
Services dedicated webpage.
There are displayed our offer for Communications & Network as well as Services packs and you
will be able to find all resources available such as Detailed Service Descriptions (DSD).

www.al-enterprise.com

http://www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia


used under license by ALE. To view other trademarks used by affiliated companies of ALE
Holding, visit: http://www.al-enterprise.com/en/legal/trademarks-copyright. All other
trademarks are the property of their respective owners. The information presented Is
subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any
responsibility for inaccuracies contained herein. © 2018 ALE International. All rights
reserved. (November 2018)

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