DOC NO – HSML/EHS/RR/002

Dated 20/5/2020

HSML COVID-19 risk register: MANUFACTURING PLANT

Location: HISAR
Date: 5/2020

What is the
What is the harm
likelihood that the What is the level Actioned Maintenance and
Hazard that the hazard What controls are currently in place? Are further controls required? Date Due Date Complete
harm would of risk? by review
could cause?
occur?

COVID-19 from Staff or other Low, there have Moderate, while Cleaning and disinfecting in accordance with Encouraging online purchases MR 5/2 Click here to enter
customers who customers been few cases there are only a guidance from DISTRICT ADMINSTARTION and contactless delivery. text.
020
are infected catching COVID- locally. few local cases and public health authority. Customers who bring their own
19 (could result in the Frequently touched surfaces including counters, bags will be asked to pack them
serious illness or consequences handrails, doors, till, phones, keyboards and themselves.
death). may be severe. EFTPOS facilities are regularly cleaned.
Trolleys and hand baskets are wiped clean with
surface wipes after each use.
Customers are requested to only touch items
they are interested in purchasing.
Physical distancing – floor has markings to keep
workers and customers at least 1.5m apart from
each other. No more than 15 customers are
allowed into the store at a time to allow for
physical distancing and signs placed around the
store advising of these rules.
Plexi glass screen is installed at counters.
Customers are kept back from counters.
Payments are only accepted via tap and go.
Alcohol based hand sanitiser is provided at all
work stations and on entry to the shop (out of
reach of children).
Posters on hand washing are prominent in store
and hand washing facilities are available in the
bathrooms.

COVID-19 from Other staff or Low, there have Moderate, while Cleaning and disinfecting is done in accordance Update roster so staff are Sally Smith Click here to Consult with
staff who are customers been few cases there are only a with guidance from District Administration and rostered with the same enter a date. workers at next
infected catching COVID- locally. few local cases MHA and Health authorities colleagues each shift to minimise staff meeting for
19 (could result in the Frequently touched surfaces including counters, exposure. any feedback on
serious illness or consequences handrails, doors, till, phones, keyboards and revised roster and
death). may be severe. EFTPOS facilities have all been identified for effectiveness of
regular cleaning. new soap
dispenser
Staff have been briefed on symptoms of COVID-
19 and have been told to stay home if they
aren’t feeling well.
If a staff member becomes unwell at work, a
process is in place to isolate them and arrange
for them to be sent home to receive medical
attention.
Staff don’t have contact with delivery drivers, all New automatic soap dispenser
paperwork is completed electronically.

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 DOC NO – HSML/EHS/RR/002
Dated 20/5/2020

Soap and water for hand washing and paper ordered from ebay.
towel or air dryer for hand drying is available in
bathrooms, break rooms, behind the deli
counter and at back of shop with instructional
signs on hand washing.
Alcohol based hand sanitiser is also available in
all staff areas including bathrooms, break
rooms, the loading dock and delivery vehicles
and signs are displayed on appropriate use. .
Where staff meetings are required, they are held
over the phone and information sent by email
where possible.
Break times are staggered to minimise the
number of staff using break room at one time.
Smith’s Small Goods delivery van cleaned
between swapping delivery drivers.

Fatigue from Injury to staff or High, demand has High, particularly Ensure maximum shift lengths and maximum Update website to streamline John Smith Click here to Click here to enter
working longer others form increased to staff doing starts per week are observed to prevent fatigue service and reduce demand on enter a date. text.
hours to meet fatigue related significantly, and deliveries or Ensure breaks are provided. staff.
high demand accidents or most workers did driving to and Hire temporary staff to meet
Staff are rostered to ensure that they regularly
illness resulting overtime last from work. demand.
get two complete days off work if they are
from fatigue. week.
working long hours
Staff numbers reflect work required to deal with
customer flow and stock replenishment.
Staff reporting feeling tired are sent home and
driven or offered a taxi if necessary.

Customer Physical or High, customers High, staff are There is always a manager rostered on to assist Messages posted on the Sally Smith Review if any
aggression psychological concerned they already reporting but they often get caught up with other tasks. business website about further
injury to staff. may not get the instances of There is a counter to physically separate staff, shortages and when new stock occurrences
goods they abuse and but they often need to leave it to restock is arriving. reported or on
require have violent shelves. Where goods aren’t available 04/05/2020
verbally abused behaviour. customers can pre-order from
Managers regularly contact delivery drivers and
staff twice in the the next delivery.
are on call to address any customer concerns.
last week.
Drivers can report aggressive customers and Manager prioritises assisting
they may not be able to access the service in staff with upset customers and
future. staff able to remove themselves
Processes are in place to ban abusive and if they feel necessary.
violent customers from the store or call police. Shelves restocked while store
Staff have access to psychological support closed.
through an EAP. Clear signage in store
Training for workers on
communicating with aggressive
customers

New delivery Vehicle accidents Moderate, based High as injuries Van provided by the business is in good working Regular checks and Sally Smith Click here to Click here to enter
service injuring staff or on the experience could be severe. order. maintenance scheduled for van. enter a date. text.
others of similar Staff are given familiarisation with the van
businesses. before driving.
Staff licences checked before becoming delivery
drivers.

Persistent use of Dermatitis Moderate, many Moderate, Staff are encouraged to wash hands with soap Ask staff if they have a history of David

COVID-19 Risk Register Page 2 of 3

 DOC NO – HSML/EHS/RR/002
Dated 20/5/2020

hand sanitiser staff will not have effected and water for 20 secs where possible as an dermatitis or allergy to alcohol Brown
used hand individuals may alternative to hand sanitiser in non-medical
sanitiser regularly have a situations
before significant
reaction

Persistent use of New or Low, most gloves Moderate, Staff are provided with non-latex gloves or Ensure latex free gloves are Lisa Singh
latex gloves aggravated latex will not be latex- effected remove gloves when not necessary. purchased.
sensitivity based individuals may
have a
significant
reaction

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text.

COVID-19 Risk Register Page 3 of 3