Troubleshooting tips

The machine has poor pulling power

There may be a fault in the engine or the hydraulic transmission.
Check the following:
· [Invalid linktarget].
If the stall speed is too low, the malfunction is likely in the engine.
· If the engine stall speed is within specifications or higher, the malfunction is likely in the
hydraulic transmission.
· Check that 1st gear engages. If poor tractive force is combined with an abnormally warm
transmission, the problem may be in the torque converter.
· As a first measure, check the torque converter pressure.
It is not possible to shift gears
If gears do not engage, the following may be the possible causes:
· Electric malfunction.
· Malfunction of the gear selector valve.
· Hydraulic malfunction or other problem in clutch shaft.
Check the following:
· Check the main pressure and the clutch pressure for the clutch in question.
· If correct main pressure is obtained, but the clutch pressure is low, this may be due to a
leak between the oil distributor and clutch shaft or a malfunction in the gear selector
valve.
· If correct main pressure is obtained but there is no clutch pressure, there may be an
electric malfunction or a malfunction in the gear selector valve.
A temporary operation interruption (pressure loss) may be due to the following:
· Electric malfunction (poor contact) etc.
· Binding valve spool in gear selector valve.
· Leak between oil distributor and clutch shaft (works when oil is cold, operation
interruption when oil is warm).

Language Code Product Group No. Version Date

GB WLO 366 94 5 04/25/2014
Applies to
Wheel Loaders
ECU, functional check
NOTE!
Read and understand the safety instructions in the Operator's Manual and Service Information for
the machine.
This Service Bulletin is to be considered as technical information only and is not subject to any
reimbursement programs outside normal warranty.
Cause
The purpose of this service bulletin is to provide support to ongoing quality investigation on
ECUs.
Action
To increase the value of the information concerning ECUs, the described work instruction has to
be performed before any troubleshooting work is started based on symptoms.
The information collected according to the work instructions makes up the basis for a support
request and shall be attached to the Techline call that is sent to the regional support.
Work instructions
Op nbr
Fill in table 1, "Machine data".
Read off the active and saved error codes, vehicle information test, as well as parameter
read-off using VCADS Pro and attach the job card with the completed tables in this
service bulletin. (Error codes, vehicle information test, parameter) Save the job card in
the following text format:
“machine model”-”machine serial number”-”read-off date”.xml
Example: L110F-3971–20081215.XML Document.
Do a function check of the machine according to table 2, 3, 4, 5 "Function check". When the
test is finished (Designation), enter an "X" in the right column if read-off was performed. If
any deviations are detected during the "Function test", describe how the malfunction
behaves or how to reproduce it to give maximal information for continued investigation.
Attach the completed tables in this SB together with TechTool job card if there is a Techline
call.
Machine data
Model Serial no. Machine hours Customer

Function check with VCADS Pro

Group Op. no. Designation OK
1. Service and maintenance Yes No
17 - Service 17012-3 Error codes
and
maintenance
Remark if not OK:
.......................................................................................................
........
.......................................................................................................
........
17034-3 Vehicle
information,
test
Remark if not OK:
.......................................................................................................
........
.......................................................................................................
........
17030-3 Parameter,
programming
Remark if not OK:
.......................................................................................................
........
.......................................................................................................
........
Function check with VCADS Pro
Group Op. no. Designation OK
2. Engine and engine mounting equipment Yes No
25 - Intake and 25410–3 Air pump
exhaust 25456–3 exhaust
system. Turbo 25411–3 aftertreatment
25412–3 test.
25537–3 Exhaust
aftertreatment,
diagnostic
 Burner exhaust
after treatment
test
Components
ASU, test
Variable
geometry turbo
function test
Remark if not OK:
.......................................................................................................
........
.......................................................................................................
........
27– 27102-3 Accelerator
pedal, test
Remark if not OK:
.......................................................................................................
........
.......................................................................................................
........
28– 28407-3 Sensor values
monitoring
Remark if not OK:
.......................................................................................................
........
.......................................................................................................
........
Function check with VCADS Pro
Group Op. no. Designation OK
3. Electrical system and Instruments Yes No
30- General 30901-3 Voltage feed
control unit
(ECU), check
Remark if not OK:
.......................................................................................................
........
.......................................................................................................
........
38– Instrument 38117–3 Instrument test
Remark if not OK:
.......................................................................................................
........
.......................................................................................................
........
39– 39797–3 CareTrack
Miscellaneous status check
Remark if not OK:
.......................................................................................................
........
.......................................................................................................
........
Function check with VCADS Pro
Group Op. no. Designation OK
8. Body, cab and interior Yes No
87- 87373-3 ECC input and
Temperature 87376–3 output signals
and control status, test
system Sensor values,
ECC check
Remark if not OK:
.......................................................................................................
........
.......................................................................................................
........
Questions regarding machine's behaviour: Yes No
Is the loader equipped with "NON-VOLVO"
optional equipment?
What optional equipment is used or installed?
.................................................................................................................................
............
.................................................................................................................................
............
What defects/malfunctions are there?
Description:
.................................................................................................................................
............
.................................................................................................................................
............
.................................................................................................................................
............
When does the problem/error message occur?
After "Turning on ignition"? after ......
seconds
During start attempt? after ......
seconds
After "Engine running"? after ......
seconds
After activation of a function (state which
function)?
Other:
.................................................................................................................................
............
.................................................................................................................................
............
Any specific situations that result in the
problem?
If YES, which?
.............................................................................
..............................
.............................................................................
..............................
What operating modes were selected for the machine when the problem
occurred? (E.g., CDC, automatic lift and tilt, etc.)
.................................................................................................................................
............
.................................................................................................................................
............
Note during which special situation or activation of function that the problem
occurs.
.................................................................................................................................
............
.................................................................................................................................
............
What other functions are activated?
.................................................................................................................................
............
.................................................................................................................................
............
How often does the problem occur?
Seldom (no pattern)
Sometimes
Regularly
Periodically
Other:
.......................................................................................................
.............
.......................................................................................................
.............
Questions regarding machine's behaviour: Yes No
Does the engine's behaviour change when the
problem occurs?
Does the I-ECU work as it should when the
problem occurs?
Does the machine's functions work as they
should when the problem occurs?
What does not work?
.................................................................................................................................
............
.................................................................................................................................
............
If central warning generates alarm: Yes No
Red central warning
Amber central warning
Buzzer
Display message:
.................................................................................................................................
............
.................................................................................................................................
............
Important information before the ECU is replaced:
First, the relevant ECU shall always be reprogrammed (with existing software)
before the ECU is replaced and normal diagnostics of cable harnesses, ECU
connectors and pins, etc. has been performed. If new ECU + programming of the
same solves the problem, then reinstall the old ECU. If the problem returns the
root cause may be traced to the ECU and not the machine configuration.
Replaced ECU:
Part number: Serial number:
...................................... .........................
.....................
Replaced ECU:
Part number: Serial number:
...................................... .........................
 .....................
Notes:
.................................................................................................................................
............
.................................................................................................................................
............
.................................................................................................................................
............
Yes No
Are additional
components
replaced during
this repair
time?
Notes:
.............................................................................
................................................................
.............................................................................
................................................................
Has the
machine had
problems in the
past that led to
replacement of
components in
the electric
system?
Notes:
.............................................................................
................................................................
.............................................................................
................................................................
Has the
machine been
in for repair
again after
ECU exchange
with similar
symptoms as
before the ECU
change?
Notes:
.............................................................................
................................................................
.............................................................................
................................................................
Name of person submitting information:
…………………………............................................................…………
In case of a ''Techline call'' regarding problems that concern an ECU, the completed document as
well as TechTool job card can be requested from regional or global technical support.
NOTE!
Causing part in the Techline call shall be the part number of the ECU that was replaced.