Becoming intelligence – business impact of

machine learning

INTERNAL

Ilung Pranata, PhD

Machine Learning Reinvents Businesses

97% 95.1% $18B 60%

Image recognition accuracy Speech recognition Enterprise Machine Of human tasks will be
today (better than human accuracy today (better Learning Market by 2020 automated by 2025
rate 95%) than human rate 94.1% )

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Source: SAP CSG analysis, McKinsey Quarterly Report July 2016, Google PR, Microsoft PR, SAP Market Model 2
 Many of us help to train Machine Learning
models on a daily basis without knowing …

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 A shift in mindset from rules- … to probabilistic machine learning,
based “expert systems”… where computers learn from data
without being explicitly programmed.

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 How Machines Learn?

Machine learning tasks are typically classified into three broad

categories

Supervised learning: The computer is presented with example inputs

and their desired outputs, given by a "teacher", and the goal is to learn a
general rule that maps inputs to outputs.

Unsupervised learning: No labels are given to the learning algorithm,

leaving it on its own to find structure in its input. Unsupervised learning
can be a goal in itself (discovering hidden patterns in data) or a means
towards an end (feature learning).

Reinforcement learning: A computer program interacts with a dynamic

environment in which it must perform a certain goal (such as driving a
vehicle), without a teacher explicitly telling it whether it has come close
to its goal. Another example is learning to play a game by playing
against an opp
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How enterprise data is transformed into business value
From data to insights

Data Training Inference

Train
model Applications
(such as cash application)
Text Video

Prepare Apply
Speech data model
Image
…and more
… and more Services
Capture (such as invoice processing,
feedback profile matching)

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Machine learning allows computers to make predictions and work with
diverse structured and unstructured data

See OCR
Image classification
Face detection
Emotion recognition
Predict & Find Patterns
Recommendations
Classification Topic detection
Read &
Anomaly detection Translation
Forecasting Write Text feature extraction
Matching & proposals

Speak, Speech-to-text
Text-to-speech
Converse Natural-language chatbots

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 SAP Intelligent Enterprise Framework

The Intelligent Enterprise Production & Digital People

Digital Supply Core Engagement
features 3 key components: Chain
Customer Network &
Experience Spend
Management

1 Intelligent Suite
Intelligent
Suite

Intelligent Technologies
2 Intelligent Technologies

Big Data | AI/ML | IoT | Analytics

Blockchain | Data Intelligence
3 Digital Platform

Digital
Platform

Data Cloud
Management Platform
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 Enabling the Intelligent Enterprise with SAP Machine Learning

Automation
SAP Intelligent RPA

Conversation
SAP Conversational AI

Intelligence
INTELLIGENCE SAP Data Intelligence

Embedded
ML Applications

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Powerful combination of SAP ML Services & SAP Data Intelligence

• Leverage deep learning out of

the box by invoking SAP MLF
services in SAP Data Hub
pipelines
• Utilize heterogenous data
managed by SAP Data Hub
Inference Training *
• Orchestrate enterprise data with
SAP Data Intelligence big data to feed ML models
SAP S/4 HANA SAP MLF
SAP Discovery & Monitoring
HANA Hadoop
SAP BW/4 HANA
Orchestration & Pipelines Streaming
Enterprise Apps
Data Pipeline Cloud Storage
Data Management &
Preparation
E n t e r p r i s e S ys t e m s B i g D a t a S ys t e m s

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC * Roadmap - subject to change 10
SAP Data Intelligence Platform Manage the data

Data Intelligence Platform

orchestration | integration | operationalization

Machine Learning IDE

ML research | Model publishing | Lifecycle management Manage the design

Service
Data Model
Deployment &
Preparation Creation
Operations

Manage the delivery

ML & Data science repository

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Accelerating customer service with computer vision

Business challenge: Processing customer service requests is cumbersome

• Massive number of incoming service tickets and images of broken products
• Manual identification against a catalog with >40.000 products

SAP Solution: SAP Leonardo Machine Learning Foundation

• Using computer vision technology to understand semantic concepts of images
• Comparison of broken product images with product catalog and proposal of
matching items in seconds
• ML services used: Image Feature Extraction and Similarity Scoring

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