Name: Farah Arisha Binti Shahrom

Matric No: DF170134

Section: 21
Lecturer: Madam Thuwaibah Bt. Junaid
Date: 10/6/2020

QUESTION 1

Field Trip Report to Happy Bakery (M) SDN. BHD

Attendees:
20 students
2 lecturers

Introduction

The purpose of this field trip was to explore how bread is manufactured and learn about
professional, commercial baking facilities and equipment, thus give a great learning
experience which can be enhanced outside the classroom.

The Happy Bakery establishes bakery products such as bread, rolls, cookies, pies and
muffins. Basically they are prepared from flour, yeast, and some meal derived from some
form of grain to provide many nutrients in the human diet.

The objective of this field trip is to learn:

1. The process of making bread

2. To understand the environment work in a bakery.

3. To identify the attitudes, characteristic and skill necessary to become a successful

baker

 
 

Field Observation

On 14 February 2020 we arrived at the Happy Bakery factory at 9.00 a.m and all of us
were directed to the foyer and the manager bribed on the factory’s history and establishment.
Around 10 a.m, we started to tour the manufacturing bread process where we all were taken
to the bread processing area to see how the bread was made with the existing equipment.

The first stage process is mixing and kneading the dough where the sifted flour is
poured into an industrial mixer. A pre-measured amount of yeast and other ingredients are
poured into the mixer. In stage two, a high-speed machine is used to manipulate the dough at
high speeds which forces the yeast cells to multiply. This process is called fermentation. Next
stage is the process of moulding and baking where all the doughs are reshaped into loaves
and baked in an industrial oven.

Last stage, the baked bread is sliced before automatically packed using a high speed
wrapping machine. This step is called slicing and packaging. Around 12.30 p.m, we finished
the tour, had lunch prepared by the factory and some photography sessions with all the staff.

Conclusion

It is obvious that all the staff in the bakery has been trained and experienced very well
because the result of the bread production was amazing thus the good quality of raw material
used in preparation was taken care to ensure the health of consumers.

351 Words.
QUESTION 2

Based on the visual below, it can be interpreted that the order received by Food Bear
Company increased from January to April while Grabby Food and Hello received inconstant
order from customers on a monthly basis. The highest order received by Food Bear is 3000
while the lowest order is around 700 by Hello.

Based on table 1, it showed that all food delivery companies provide an affordable for
ordered food but for application design, Bear food has a better and unique design to attract
more customers than any other company. Thus, a great design can do a lot to help improve
marketing strategies where it creates confidence in quality and professionalism.

Moreover, the speed of delivery also influences the order from customers because a
good control of the delivery process can lead to the efficiency in business. Therefore, only
Food Bear and Hello provided the quickest delivery time to the customers. However, it
showed that the reward such as promotion, voucher and free delivery charge is given to the
customer for all delivery food companies. It is because the more reward is given, the more
brand companies will be known by the customers.

194 Words