ASQ as a Knowledge Enterprise

The ASQ Quality

Body of Knowledge
(Q-BoK)

Pradip V. Mehta, P.E.

Fellow, American Society for Quality
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Presentation Objectives:

• Define the ASQ Q-BoK.

• Describe why the ASQ Q-BoK exists
and discuss its contents.
• Walk down a sampling of the
numerous paths within the Q-BoK.
• Provide an overall increase in ASQ
members’ awareness and knowledge
of the ASQ Q-BoK.

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ASQ as a Knowledge Enterprise

What is a “Body of Knowledge?”

A ‘body of
knowledge’ is
the sum of
generally
accepted
knowledge on a Knowledge Generation:
specific subject. a Continuum
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ASQ as a Knowledge Enterprise

Why does the Q-BoK exist?

To help feed the knowledge and
professional development needs
of the quality community.

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ASQ Q-BoK Contents

ASQ’s Quality Body of Knowledge

contains…
• Practical and academic content and data
useful in defining, achieving, measuring,
controlling and improving quality.
• Quality historical facts and philosophies.
• Useful tutorials, tools and technologies
generally accepted by quality
professionals and practitioners.
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 ASQ as a Knowledge Enterprise

Here’s how Quality BoK

it rolls up… Other quality
content sources

ASQ Content

Publications
(Standards, Books, ASQ
Journals) Quality Certifications
Progress
ASQ Courses, Section and
Conferences, Division content
Papers
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Body of Knowledge Current Delivery Channels
ASQ as a Knowledge Enterprise

ASQ’s Quality Body of Knowledge

provides…
…valuable ideas and practical insights,
theory and application for use by
individuals, groups, business
units/enterprises and entire
communities.

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Accessing the ASQ Q-BoK

Let’s go there…

Go to the Web:
http://www.asq.org

Then, click on the link:

“Learn About Quality”
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Envisioning ASQ as a
Knowledge Enterprise

“Learn
About
Quality”

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“Brand
new to
quality”

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Let’s
look
closer

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A Closer Look
•How Does ASQ Define Quality?
•Basic Concepts:
Terms and techniques used by quality professionals.
•Glossary:
Terms and techniques used by quality professionals.
•Quality Tools:
Some ways to start applying quality principles to your work.
•Organization-Wide Approaches:
How companies make quality a priority.
•People Create Quality:
How to keep people working to embrace quality.
•Using Data:
Getting a handle on the processes and situations in your workplace.
•Specific Applications:
How quality has made a difference for people and organizations.
•Making a Case for Quality:
A guide to advocating for quality in your workplace.
•A Short History of Quality:
How the concepts and processes of quality have evolved from the
craft guilds of medieval Europe to the workplaces of today.
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Select
“Basic
Concepts”

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Let’s look at
quality history

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Let’s back
up

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…and go to the
“Glossary”

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A place to
start… “A”

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Back up again
and select
“Problem
Solving”

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Click on “cause-
and-effect
diagrams”
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To access more
tools…Go back
to the top and
select the pull-
down
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Let’s click the
browser back
button to go
back to Problem
Solving More
Tools
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Access the
topic’s tutorial

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Click
“Networking
and Events”

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Back to
“Basic
Concepts”
home.

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Click
“Continuous
Improvement”

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Click on “Six
Sigma”

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Click on
“DMAIC
approach”

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ASQ Quality Information Center (QIC)

• http://qic.asq.org/
All the articles published in QP since 1995
• http://www.asq.org/members/news/aq
c/
All articles from ASQ annual quality conferences
since 1997
• http://www.asq.org/pub/
All archived articles published before 2004 from ASQ’s other
periodicals including Six Sigma Forum Magazine, QMJ,
Journal of Quality Technology, Software Quality
Professional, and The Journal for Quality and Participation
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ASQ as a Knowledge Enterprise

Questions?

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ASQ as a Knowledge Enterprise

Thank you!

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