School Mambajao National High Grade level Grade 11

School
Teacher Roselyn B. Llemit Learning Housekeeping
area
Teaching Date December 9, 2019 Quarter THIRD QUATER
and Time 7:35-9:35 a.m. -M-TH

DAILY LESSON PLAN(DLP)

CONTENT STANDARD: The learners demonstrate an understanding of concepts of environment and

market and how they relate to food and beverage services, particularly in one’s town/municipality

PERFORMANCE STANDARD
The learners shall be able to create a business vicinity map reflective of the potential food and beverage
services market within the locality/town
LEARNING COMPETENCIES

L.O 2. Advice guests on room and housekeeping equipment

Code: TLE_HEHK9-12HS-Ia-e-2

I. OBJECTIVES
At the end of the session the learner should be able to:
 Determine different types of housekeeping
 Identify common problem related to housekeeping services
 Observe proper handling of different problems in housekeeping services

II. Subject Matter

Topic: Advice guests on room and housekeeping equipment
References:
Materials: Chalk, Book, Laptop, Bond paper
Other Learning Resources: Internet
III. PROCEDURES
Teachers Activity Students Activity
A. PRELIMINARIES Activity
Good morning Class… Good morning ma’am

Let us pray first… One student will lead the prayer

(Checking of attendance) (students raise their hands and say present as

Say present…. the calls in their name)
Please pick up the pieces of paper (students pick up the pieces of paper)
under your chairs….
B. Lesson Proper(Activity)
ACTIVITY 1 : HOW DO I KNOW?

Cleanliness is
next to
Goodliness

C. Analysis
The teacher asks the students:
What do you mean by housekeeping? Students will share their ideas

How can you describe housekeeping?

What do think are the types of housekeeping?

What are common problem we encounter in

housekeeping services?
How do you handle this?

D. Abstractions
Housekeeping is the systematic process of Students:
making a home neat and clean.
Types of housekeeping
Domestic housekeeping – refers to the
housekeeping maintenance in a house
-It covers bedroom, kitchen, dining,
receiving area, ground and the surrounding
areas with in the house.
Institutional housekeeping – applies to
housekeeping maintenance commercial
lodging establishment like hotels, resorts,
Inn’s and appartel.
 Guestroom
 Hallways and corridor’s
 Lobby
 Public areas and restaurants
 Offices
 Stairways
 Grounds and plants
 Linens and laundry areas
 Pest control
Common problems in housekeeping services
o Low quality furnishing
o Broken lights
o Finger prints on mirror or window
o Not enough toiletries
o dust
Proper handling in different problem in
housekeeping services:
1. Listen to complaint
2. Isolate the guest if possible so that
another guest won’t overhear
3. Stay calm
4. Be aware of guest self esteem
5. Give your guest your undivided
attention
6. Take notes
7. Tell the guest what can be the best
done
8. Set an approximate time for
completion of corrective actions
9. Monitor the progress of corrective
action
10. Follow up.

E. Application
Problem encounter Resolving the problem
IV.Assesment /Evaluation
1. the systematic process of making a
home neat and clean.
2. refers to the housekeeping
maintenance in a house
3. applies to housekeeping maintenance
commercial lodging establishment like
hotels, resorts, Inn’s and appartel.
4. Proper handling in different problem in
housekeeping services
V.ASSIGNMENT

Remarks:

VI.Reflections

a. No. of learners who earned 80% on the

formative assessment
b. No. of learners who require additional
activities for remediations
c. Did the remedial lesson works? No. of
learners who have caught up with the
lesson
d. No. of learners who continue to
require remediations
e. Which of my teaching strategies
worked well? Why did this work?
f. What difficulties did I encounter which
my principal or supervisor can help me
solve?
g. What innovation or localize materials
did I use /discover which I wish to
share with others teacher

Prepared by: Checked by: Noted by:

ROSELYN B. LLEMIT MARIA JOCELYN AGUIMAN EMMA B. BACUAHON

Subject Teacher Master Teacher II Principal II