Questionnair

1. Do you like to shop online?

o Yes
o No

2. Which of the following are your reasons for shopping online?

o Convenience
o Wide Range available
o Discounts
o Unavailability of stores nearby
o Other:

3. How do you often shop Online?

o More than once in a month

o Once in 1-2 Months
o Once in 3-6 months
o Once in 7-12 months

4. How much do you spend on online shopping per month (Rs.)?

o 1 to 100
o 100 to 500
o 500 to 1000
o Above 1000

5. How often do you visit online retailing websites?

o Daily
o Weekly
o Monthly
o Annually

6. Have you ever had any bad experience in dealing with e-commerce companies?

o Yes
o No

7. What do you believe to be of most important, to a website user?

o Security
 o Trust
o Privacy

8. Which method do you prefer these days for making a purchase?

o E-Retailing(Online)
o Retailing(High Street)
o On the basis of requirement
o On the basis of price factor

9. What would be your best payment method if you buy online?

o Cheque
o Debit/Credit card
o Cash on delivery
o Other:

10. Among the TWO which is the most popular e-retailing website you use for making
online purchase?

o Only Flipkart
o Only Snapdeal
o Both
o Other:

11.1. Which of the following feature do you like about FLIPKART?

o Ease of searching the item you are looking for

o Discounts
o Customer Service
o Delivery Time
o Cash on Delivery
o Exchange Offer
o Packaging

11.2. Which of the following feature do you like about SNAPDEAL?

o Ease of searching the item you are looking for

o Discounts
 o Customer Service
o Delivery Time
o Cash on Delivery
o Exchange Offer
o Packaging

12.1. Which of the following features you do NOT like about Flipkart?

o Less discount as compared to other e-commerce sites

o Delayed Delivery
o Packaging
o Delivery charges for purchases under 300
o No Complaints

12.2. Which of the following features you do NOT like about Snapdeal?

o Less discount as compared to other e-commerce sites

o Delayed Delivery
o Packaging
o Delivery charges for purchases under 300
o No Complaints

13.1. How do you rate your over online purchase experience? Flipkart

o Poor
o Average
o Good
o Very Good
o Excellent

13.2. How do you rate your over online purchase experience? Snapdeal

o Poor
o Average
o Good
o Very Good
o Excellent

14.1. Did you always get your desired product at the best price? Flipkart

o Yes
o No
 o Sometimes

14.2. Did you always get your desired product at the best price? Snapdeal

o Yes
o No
o Sometimes

15.1. How do you come to know, for the first time, about Flipkart?

o Word of Mouth
o TV
o Internet
o Print Media

15.2. How do you come to know, for the first time, about Snapdeal?

o Word of Mouth
o TV
o Internet
o Print Media

16.1. What do you prefer to buy the most? Flipkart

o Books & Stationery

o Electronics
o Electrical Appliances
o Fancy Items (Watches,  Bags etc.)
o Beauty and Healthcare
o Music, Movies and Posters

16.2. What do you prefer to buy the most? Snapdeal

o Books & Stationery

o Electronics
o Electrical Appliances
o Fancy Items (Watches,  Bags etc.)
o Beauty and Healthcare
o Music, Movies and Posters