Nikkon C.

Repil
Nikkonrepil@gmail.com
09770990136

OBJECTIVE

Call center Team Leader with 3 years of experience leading a group of technical and customer service
call center representatives. Looking to work for an organization that provides opportunity to utilize my
customer service and team lead skills.

WORK EXPERIENCE
PSG Global Solutions: June 16, 2018 – January 17 2019
14th Floor, MBC, Ayala Avenue, Makati City, Metro Manila

Talent Acquisition
 Source resumes of qualified candidates for specific job orders, using job boards, applicant
tracking systems, company web sites, etc.
 Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability
and compensation requirements; documents these interviews.
 Involve in recruiting passive candidates, through phone calls, emails and general relationship-
building.
 Make recommendations on additional candidate pools and recruiting techniques, after
evaluating market conditions.

SPI Global February 2013 – April 2018

4 Chino Roces Ave, Makati, 1223 Metro Manila
Account: FLIR (May 2015 – April 2018)
Team Leader / Technical Support
 Manages and leads a team of employees and directly report stats of each employee to client
 Provides encouragement to team members, including communicating team goals and
identifying areas for new training or skill checks
 Answers team member questions, helps with team member problems, and oversees team
member work for quality and guideline compliance
 Conducts team meetings to update members on best practices and continuing expectations
 Generates and shares comprehensive and detailed reports about team performance, mission-
related objectives, and deadlines
 Provides quality customer service, including interacting with customers, answering customer
enquiries, and effectively handling customer complaints
 Recognize high performance and reward accomplishments

Account: Dish Network (January 2014 – May 2015)

Customer Service Representative/Sales Specialist/Technical Support Representative
  Explained the bill to the customer
 Assisted in set-up for cable boxes, modem, Wi-Fi, and routers
 Troubleshot a customer’s TV and internet connections issues

Account: Norton Live Services (February 2013 – January 2014)

Technical Sales Representative
 Troubleshoot customer computer via remote access and sell Live Premium Services
 Work to find new sales leads, through business directories, client referrals, etc.
 Work with customers to find what they want, create solutions and ensure smooth sales.

SKILLS
 Coordination and collaboration skills
 Recruiting
 Sourcing
 Screening Resumes
 Talent Acquisition
 Interviews
 Troubleshooting Cable TV, Internet issues and Mobile Devices
 Comprehensive Bill Explanation
 Upselling Products and Services
 Data Tracking, Analysis and Weekly Business Reports
 Conduct Training, Product Updates and Coaching Sessions
 Solid Leadership Skills
 Proficient in Microsoft Office
 Strong Verbal and Written Communication
 Conflict Resolution
 Teamwork

EDUCATION

IETI Alabang
Bachelor of Science in Information Technology – 2008 (Undergraduate 2 nd year College)
4 Chino Roces Ave, Makati, 1223 Metro Manila