UTS Carrier Company Profile

A Partnership Built to Last

Since 1983

+
United Technical
Services UAE
 Vision & Mission

Vision

To be the preferred Organization in the Air-Conditioning and Refrigeration

business by providing the highest quality service and the most innovative
solutions to our customers through professional and motivated employees
working together as one company, one team. We believe in setting the highest
standards in the industry through our continuous commitment to our
employees.

Mission

To provide professional, competent, trained and motivated employees to drive

the company towards its goals and objectives through teamwork, total quality
commitment, strict code of ethics and safe work practices.
 UTS Carrier’s Facilities
6 Offices: Serve our customers in the best way possible

3 Warehouses: Better logistics

5 Superstores: Your one stop shop for all your air-conditioning FUJ
needs
Workshops: Ensure that our customers receive the best
after sales support R AK

DUBAI

ABU DHABI AL AIN

UNITED TECHNOLOGIES
WILLIS HAVILAND CARRIER
Birth of an industry

Seven young engineers launch
Carrier Engineering Corporation.
1910s
A Legacy of Firsts
Carrier invents the centrifugal
refrigerating machine to control indoor
climate in movie theaters, department
stores and office buildings.
Carrier's Pavilion at the 1939
World's Fair showed visitors the
positive impact air conditioning
would have on their lives.
First residential community
to advertise “central air” in
St. Louis, Missouri.
Boeing's 1949 Stratocruiser led the
industry with passenger comfort
supplied by Carrier.

On July 17, 1902 Willis H. Carrier
completes drawings for the world’s
first modern air conditioning system,
giving birth to a new industry.
Carrier air-conditions the
chambers of the U.S. House
of Representatives and the
U.S. Senate.
Carrier Corporation is formed by
the merger of Carrier Engineering
Corp. with Brunswick-Kroeschell
Co. and York Heating &
Ventilating Corp.
First public bus air conditioned Carrier air conditioning
by Carrier, San Antonio, Texas. enables a new idea in retailing:
shopping malls.

1900s 1920s 1930s 1940s 1950s

Carrier's environmental control

systems for the Apollo-Saturn V Carrier begins work on a specially Carrier took the industry lead in The world celebrates the
moon program include nearly one- designed cooling system to phasing out production of CFC 100th anniversary of Willis
Carrier is awarded the principal air H. Carrier’s invention of
mile of ductwork on mobile protect Michelangelo’s frescoes and HCFC refrigerants by
conditioning contract for Chicago’s modern air conditioning.
launching towers. in the Sistine Chapel. pioneering non-ozone depleting
110-floor Sears Tower, then the
systems, like Puron.
tallest building in the world.

Carrier surpasses $1 billion in Dr. Willis H. Carrier named one

sales. Fifty percent of American
homes have some type of air
10 percent of U.S. homes have
conditioning.
some form of air conditioning.
A Carrier central air plant was of TIME magazine’s “100 Most More than 80 percent of U.S.
installed at Walt Disney World’s Influential People of the homes use some form of air
Epcot Center in Orlando, Florida. Century.” conditioning.

1960s 1970s 1980s 1990s 2000 –

 CARRIER PRODUCTS & SERVICES

Heating, ventilating and air conditioning (HVAC) systems for

residential, commercial, industrial and transportation

Refrigeration systems for food retail and transportation

Controls, air quality and energy management systems for

residential and commercial HVAC and refrigeration applications

Food service equipment

Aftermarket parts and services for HVAC, refrigeration and food

service industries
MANUFACTURING & DESIGN CENTERS

Manufacturing 75 locations
Design centers 20 locations
 MANUFACTURING SCALE

A Carrier unit is shipped every 4 seconds.

A Carrier residential unit is installed every 8 seconds.
A Carrier commercial system is installed every 30 seconds.

#1 in heating #1 in cooling
 RESIDENTIAL & LIGHT COMMERCIAL
Ducted systems

Duct-free systems
 COMMERCIAL
Unitary

Small & medium

rooftop units, air
handlers, constant
volume and small
zoning

Applied

Large and small

chillers, Airside
and large rooftop,
Variable air
volume
 COMMERCIAL REFRIGERATION
Food & beverage

Triple Thick Shake

machine retrofitted in
all U.S. McDonald’s
restaurants

Display

New air curtain and

TC Coil technology
reduce infiltration
27% and saves 12%
energy
 TRANSPORT
On land

Truck/Trailer’s
steady share
growth are
driven by high
performance
products

By sea

Two-thirds of the
world’s
refrigerated
containers are
Carrier-equipped
BRANDS

Clare
 Quality Policy

UTS Carrier quality heritage origin can be traced back to November 1990
when the company embarked on its first quality drive, Project XL, by
identifying ways to improve its systems and processes in the quest to be ‘the
best’ in its field. Since then we have been on the road to continuous
improvement and over the years have nurtured and developed a deep-rooted
culture within us, that is committed to Quality and Customer Satisfaction. UTS
is ISO 9002:1994 certified since 1996, one of the first companies in the Middle
East to achieve this landmark. Achieved Dubai Quality Award in 1994 by
obtaining second in out category.
In order to professionally handle all customer complaints and ensure that each
complaint is properly evaluated and adequate/speedy actions taken, we have
introduced an in-house Customer Complaint Handling System which is on-line
and accessible to all our staff. As a company policy we make sure that all
customer complaints received are logged in the system and handled
professionally.
Thank You