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Allison P.

Phillips
2285 N Vista Ave cell: 559.916.1386
Fresno, Ca 93722 allisonpearl.p@gmail.com
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OBJECTIVE
Motivated and outgoing individual seeking a position in which one can grow and continuously be
challenged. Strong ability to meet the public, provide excellent customer service and is adept at
interacting with others. Using time wisely with knowledge of business concepts, learned as part
of work toward a degree, and can learn new tasks quickly.

EDUCATION
Arizona State University; Online: 2016-Present:
Studies: Organizational Leadership.
California State University Fresno: 2015-2016:
Studies: Geomatics Engineering, General Education.
Fresno City College:2008-2015
Studies: General Education, Business Administration.
Central High School: East Campus: Graduated 2009
Studies: General Education.

Work History:
Sierra Pacific Orthopedic Center: Physical Therapy Department: Fresno, CA:
2018 – Present. Position: Front Office.
 Duties Include: Customer service; answering phones, scheduling and cancelling
patients, taking payments, answering questions, scanning and filing paperwork
into the computer system, making copies, faxing, resolve patient
complaints/issues, and charges for billing.
 Accomplishments: Learning a new field of work, gaining confidence in the job,
working hard to move around the office to learn more, all while still helping
others and providing excellent support.
Starbucks: Fresno, CA: 2014-Present. Position: Barista Trainer.
 Duties Include: Greeting and answering guests’ questions, training new hires,
customer servicing, taking guests’ orders, running the cash registers, making drinks;
cleaning.
 Accomplishments: Having the opportunities to problem solve on my own, and handle
customer complaints when they come up, teaching new individuals the skills of the
job, as well as becoming better at multitasking and leading.
The Cheesecake Factory: Fresno, CA: 2011-2014. Position: Host; Certified Trainer.
 Duties Include: Seating, greeting, and answering guests’ questions regarding the
restaurant and the extensive menu; customer service and taking call-a-heads; filling
the restaurant, taking names, and keeping a tidy host stand; cleaning the windows as
well as tidying up the restrooms; being a certified front desk trainer.
 Accomplishments: Became a better leader, learned more ways to help find
alternatives for guests, or point them to the right person to talk to.
The Children’s Place: Fresno, CA: 2011-2012. Position: Sales Associate.
 Duties Include: Opening and closing the store, cleaning, running the registers,
customer servicing, helping the customers find the perfect outfit for their little ones,
and helping set up displays.
 Accomplishments: Learning patience with kids and customers, gaining more
professional knowledge towards customer complaints.

1
Allison P. Phillips
2285 N Vista Ave cell: 559.916.1386
Fresno, Ca 93722 allisonpearl.p@gmail.com
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REFERENCES

Cheri Walterman Sierra Pacific Orthopedic Center Current Supervisor


559-256-5320

Sarah Martinez Sierra Pacific Orthopedic Center Former Coworker


559-288-8092

Michelle Gunn Starbucks Former Supervisor


559-634-0911

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