Use of Chatbots in Legal Industry

Goals
To understand how chatbots are used within the legal industry to understand if legal clients
can benefit from using a chatbot on their site. 
Early Findings

 Our initial research indicates that while there are several statistics around the growth of the
overall chatbots market, the number/percentage of legal/law firms using chatbots is likely hard
to come by.
 According to Attorney Marketing Network, chatbots can answer 90% of the most frequently
asked questions by the visitors of legal websites.
  Clio, a legal practice management software, serves over 150,000 lawyer/law firm customers.

EXAMPLES OF USE OF CHATBOTS IN LEGAL INDUSTRY

 Chatbots are widely being used in the legal industry. Joshua Browsder introduced a legal
chatbot called "DoNotPay" in the US and UK that helps people in resolving issues related to
parking tickets. This chatbot helped clients with a total of 375,000 parking tickets in 2 years.
 In its first 21 months, DoNotPay took over 250,000 cases and won 160,000 overturning more
than $4 million worth parking tickets.
 Similarly, a chatbot called "Parker" helps the Australian law firm Norton Rose Fulbright
answer legal questions from clients. On its first day, this chatbot had conversations with 1,000
clients which is impossible for any human law associate.
  Billy Bot is another successful legal chatbot which direct clients including the general public or
solicitors to the relevant tenant or resource. It was designed by Conscious Solutions and
introduced by barristers’ chambers Clerksroom.
  Conscious Solutions has built chatbots for several law firms in the UK allowing their clients to
process inquiries 24/7. They ran pilot chatbot schemes for their 5 clients including sole
practitioners as well as top 200 UK law firm. The pilot results indicated that 48% of all chats
handed by the chatbot were "meaningful". Out of these meaningful chats, 42% were live chat
requests, 30% were client inquiries, and 28% were requests related to website search.
 Other noteworthy examples of legal chatbots and their functions can be found here.

USES OF CHATBOTS IN LEGAL INDUSTRY

  Quick and 24/7 support and services to website visitors and potential clients.
 Reducing the number of unpaid/unbilled hours a lawyer spends on performing menial tasks
such as answering repetitive client questions about standard documents, processes etc.
 Marketing legal businesses.
  Simplifying legal information for website visitors.

Proposed Additional Research

 Our initial research indicates that the exact percentage/number of legal firms that use
chatbots is hard to come by. However, there's plenty of information on the use of chatbots in
the legal industry as well as dozens of examples of successful legal chatbots. Hence, we'd
recommend continuing with this research by providing 5-7 brief uses/benefits of using
chatbots in the legal industry. These benefits may expand on the benefits listed in the initial
findings.
 Additionally, we can also provide case studies/examples of the successful use of chatbots in
legal industry. These case studies/examples will cover successful legal chatbots along with
the names of some of the law firms that use them, detailed overview of the functions of these
chatbots, and any publicly available statistics on the number of cases/chats handled by these
chatbots.