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Product: Operating System: Release:

Webex Events, Webex Meetings, Webex Training Windows Desktop WBS33

For

Administrator, Agent, Host/Moderator, Partner, User

Dec 2, 2019 | 11023 view(s) | 6 people thought this was helpful

The Local Recorder (.WRF) is not Recording


Computer Audio
The local recorder (.WRF) is not recording computer audio.
Audio cannot be heard on a recorded le.
I cannot hear audio in a .WRF recording.
My meeting recording doesn't have any sound.
Recorded le has no sound.

Cause:

Your .WRF recordings may not contain the meeting audio if the microphone is not working properly.

Solution:

Steps below to diagnose the issue:

1 Click the to stop recording.

2 Click the button and verify you can hear audio.

3 Con rm your microphone is working properly:



Cisco Consent Manager
4 Go to the Start menu.
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use. Change your preferences

7 Go to the Recording tab.

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8 Talk into your microphone. You will see a green bar moving up and down if your
microphone is working properly.

Note: Con gure your microphone if you do not see a green bar moving up and down.

Contact our Technical Support If the issue persists after performing the above steps. For help, see: WBX162 -
How Do I Contact Webex Customer Services or Technical Support?

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