LNT WIFI Hotspot Troubleshooting Guide:

I would like to bring in to your notice about the fault Tickets raised in ZOHO portal by field staffs with proper L1
Troubleshooting before raising the TTs & TTs are down from Long time due to Backhaul issues under BSNL
Bucket and pending from the resolutions,
We request your kind intervention and support to resolve these backhaul issues at the earliest so Wi-Fi Services at
all BSNL hotspots can be restored at the earliest.
Power Check:
Check the power Availability in the Exchange/MDO also Check power at power Socket for which wifi Hotspot site
is connected.
Check UPS powered on or Not , If UPS is not powered ON Press and hold power button for few seconds ( 8 to12
seconds ) if UPS is getting powered ON confirms UPS is ok else raise a Ticket in Zoho portal.
After UPS is powered ON, check if the network devices (PoE Switch and Access Point) are powered ON
and connected properly**. If devices are not powered ON book ticket accordingly.
UPS FRONT VIEW DISPLAY.

UPS VIEW REAR SIDE.

Display wordings
FAULT CODES:
FAULT ANALYSIS PROCEDURE

Backhaul Check-
Need to verify What is the last mile connectivity and associated VLAN and Interface configuration, ONT, OLT
provisioning , OFC TX/TR power. L1 Team can call us if any support is required on 08022285806/808.
Check and ensure the Backhaul connectivity to POE (Hotspot Switch up link) which method has been used for
uplink. Like DSLAM/Modem, OLT/ONT, STM CPE-tire2, GE Port of Pan switch, FE port of OCLAN/OCPAN, FTTH..
Need to check Each Interface, VLAN,and its configuration, also you need to check MAC availability and Ping status
from BNG, if POE IP is not pinging it confirms Backhaul issue.
If POE is pinging still hotspot is not working you can raise Ticket from Zoho portal..