Mr.

Michael
Solutions Architect/Senior Systems Engineer/Security Engineer

SUMMARY

IT Experience

I am a Senior Systems Engineer, Cyber Security Specialist, Solutions Architect, Information Management
Consultant, RCDD, and noted Technologist. I have thirty plus years of experience in information systems
and network technologies. I am the author of several telecommunications patents. I possess strong skills in
Information System Management technologies incorporating strong technical credentials with expertise in
all phases of systems and network design; development and management, tempered with excellent general
business skills. My talent comes from years of experience working for international industry giants
including: IBM, Schlumberger, AT&T, Bellcore, Telcordia, TCI, Qwest, Comcast, One Communications,
France Telecom, Time Warner, TECO Energy, US Cellular, Nokia, Deutsche Telekom, Urenco, Areva,
ABB, Computer Sciences Corporation, US Army and US Government.

I am highly qualified with experience and accomplishments in: Cyber Security, TOGAF/SOA, Business
Intelligence, Systems Analysis, Software Development, Application Development Management,
Systems/Database Administration, Enterprise Network Planning, Systems Architecture, Data Centre/Call
Centre/NOC/IVR (Design, Operations, and Relocation), RCDD/OSP Services and as an Internal Business
Consultant. I have assisted clients solve a variety of business problems including: strategic systems
planning, business requirements analysis, help desk operation, development of requests for proposals,
project planning, joint applications design and development, business continuity and disaster recovery
planning (ISO 17799, BS7799), Sarbanes-Oxley compliance (SOX), systems and network design, hardware
and software acquisitions, data migrations and conversion, systems training, process re-engineering,
systems performance tuning, integration management, project governance, and project implementation
management.

I maintain extensive experience and practicality with Information Technology as it pertains to specific
industries: studying, designing, implementing, and managing information systems in a variety of different
organizational environments. Industries served include:

 Telecommunications/Utilities  Leisure and Entertainment

 Information Technologies  Media and Broadcasting
 Health Care  Manufacturing
 Oil and Gas, Mining  Wholesale and Distribution
 State, Local, Federal Government,  Retail
Military, and Non-profit  Architecture, Engineering,
 Banking and Insurance Construction, and Environmental

I have authored several papers and patents and taught multiple information technology classes and seminars
including: Best Practices Guides, Wireless Application Development using Internet-Centric Technologies,
Strategic Information System Planning, Joint Application Development (JAD), Rapid Prototyping in a
Production Environment, Advanced Voice/Data Network Design, Information System Management, Help
Desk Management, Project Management, Performance Tuning and Planning, Technology Forecasting, and
Artificial Intelligence Techniques. In addition I have been the keynote speaker at several IT Conferences.
WORK HISTORY

01/16 – Present Ethernautics at BigFoot Shoe Company, Crestone, Colorado,

. Design and deploy future state Enterprise systems utilizing TOGAF, ERP and
Plant Control Systems. Cyber Security. SolarWinds Greenfield Design and
Deployment.

09/17 – 06/19 Wipro, Ltd. Philadelphia, Pennsylvania, Architect/Technical Lead for Integration
of AMDOCS CES BSS/OSS suite into Comcast enterprise system architecture.
Designing and deploying future state Enterprise systems for Big Data (ADH),
Business Intelligence and Analytics, Communication and Law Enforcement Act
(CALEA), ETL/RECON, Collections, NPS Scores, Service Activation and Cyber
Security.

05/17- 07/17 Ethernautics at Entergy, New Orleans, Louisiana Solutions Architect/Cyber

Security Digital Engineer/RCDD, Cyber Security Assessments for implementation
of NIST – Cyber Security Framework for Critical Infrastructure. Network Security
Design, Security Systems, Plant Control and SCADA Systems Cyber Security
Assessment and Vulnerability Mitigations in support of 10 CFR 73.54 Cyber
Security Rule in Nuclear Power Plants utilizing TOGAF Methodologies.
SolarWinds Greenfield Design and Deployment.

09/16 – 2/17 Ciber, Inc. Seattle, Washington, Enterprise Architect/Technical Lead for
Integration of Netcracker BSS/OSS suite into GCI (Anchorage, AK) enterprise
system architecture. Designing and deploying future state Enterprise systems for
IVR, Payment Processing, Collections, Service Activation and Cyber Security.

07/15- 01/16 Ethernautics at California Water Services, San Jose, California. Solutions
Architect/Cyber Security Digital Engineer/RCDD, Program/Project Manager
utilizing TOGAF for implementation of NIST – Cyber Security Framework for
Critical Infrastructure. Network Security Design, Security Systems, Plant Control
and SCADA Systems in Water Distribution Infrastructure. Installed and configured
Firewalls, SIEMS, and IDS. SolarWinds Greenfield Design and Deployment.

05/12- 06/15 Ethernautics at Areva NP at South Texas Project (STP), Bay City, Texas.
Solutions Architect/Cyber Security Digital Engineer/RCDD. Cyber Security
Assessment and Vulnerability Mitigations. Secure Network Design in Plant Control
Systems. SolarWinds Greenfield Design and Deployment in classified and
unclassified environment.

08/07- 05/12 Ethernautics at Computer Sciences Corporation (CSC) at Urenco

USA/LES/ETUS/ Hobbs, New Mexico. Infrastructure Architect/Network
Architect/Cyber Security Digital Engineer/RCDD. Cyber Security Assessment and
Vulnerability Mitigations utilizing TOFAF/ITIL Methods. Secure Network Design
in Plant Control Systems. SolarWinds Greenfield Design and Deployment in
classified and unclassified environment.

01/07 - 08/07 Netcracker Technologies, Waltham, Massachusetts. Programme

Director/Solutions Architect. Network Operational Support Systems (OSS). MPLS
Upgrades. Circuit Design. Multiple Project Management utilizing TOGAF/ITIL
Methods.

11/93 – 01/07 Information Mechanics, Inc. at Comcast and Others, Denver, Colorado.
Managing Consultant/Solutions Architect. Authorization and Control of digital set
top boxes, early Internet-of Things (IoT), Security infrastructures. Mobile work
force management and dispatch.
02/92 – 11/93 Berger & Co. Information Management Consultants, Denver, Colorado.
Managing Consultant. Plant Control and SCADA Systems in Mining and
Processing.

05/87 – 02/92 IBM, International Business Machines, Denver, Colorado. Large Systems
Specialist/Systems Engineering/Business Systems Consultant. Vehicle Management
Systems (Traffic SCADA)

05/87 -10/88 Colorado School of Mines, Golden Colorado, Data Centre Manager/Research
Fellow (Graduate Work). Managed Scientific Applications Data Centre

06/85 - 05/87 Schlumberger International, Lafayette, Louisiana. Consulting Field Engineer.

Measurement-While-Drilling (MWD), Advanced SCADA and down-hole
telemetry.
PROFESSIONAL TRAINING

Sales Training Technical Training

IBM Marketing and Sales Schools
Dale Carnegies Sales School
IBM Telecommunications Marketing
IBM Retail Industry Marketing
IBM Transportation Industry Marketing
IBM Wholesale/Distribution Industry Marketing
Beginning Business Spanish
Business Communications
Sun Microsytems Channel Sales School
IBM Large System School
Sun Microsystems Systems School
Sybase Open Client, Open Server, Replication
Massive Enterprise Systems and Transaction
Processing
CCNA Training/Novell Certified Network
Engineering
Expert System Environment
The Integrated Reasoning Shell
Cross Systems Product
Data Centre/Call Centre/NOC Design
CMMI Level 3
BICSI –RCDD, OSP, ESS
Sumitomo Air-Blown Fiber Certified Installer
CISSP

Management Training PADI

Management Information Systems PADI – Open Water Diver
Project Management PADI – Advanced Open Water
Technical Business Writing PADI – Rescue Diver
Competency Based Interviewing PADI – Dive Master
PADI – Instructor

Languages Construction/Field Engineering, and Safety

English - Fluent OSHA - Mine Safety Certificate
German - Strong Knowledge Nuclear Workers Safety Training
Spanish – Proficiency Lift, Scaffolding, and Fall Protection
American Sign Language - Proficiency Confined Space
Braille - Proficiency 10CFR70.72

Registrations and Professional Affiliations Other

CMMI – Level 3 BSA – Eagle Scout
BICSI – RCDD, OSP BSA - Wood Badge
AAAI – Association for the Advancement of BSA - Youth Protection
Artificial Intelligence BSA - Train-the-Trainer
CNE - Certified Network Engineer American Red Cross – Emergency First Response
MAA - Mathematical Association of America
Boy Scouts of America - Assistant Scoutmaster,
Cub Master, Assistant Cub Master, Den Leader
Valid US passport
DAN – Divers Alert Network Sustaining Member
SCTE – Society of Cable Telecommunications
Engineers
PROJECT EXPERIENCE

Wipro, Ltd.
Title: Enterprise Architect/Cyber Security Digital Engineer
Client Names: Comcast Dates: 09/2017-Current
Locations: Philadelphia, Pennsylvania Denver, Colorado

 Scope: Enterprise Architect and Technical Lead for Integration of Amdocs CES- BSS/OSS suite
into Comcast’s Enterprise Architecture. Replacing Cable Service Group and Arterra
 Big Data and Data Analytics, Amdocs Data Hub (ADH)
 NPS Scores
 CALEA – Communications And Law Enforcement Act
 ETL/RECON
 Service Activation
 Cyber Security

Ciber, Inc.
Title: Enterprise Architect/Cyber Security Digital Engineer/RCDD
Client Names: GCI, Inc. Dates: 09/2016-05/2017
Locations: Anchorage, Alaska Castle Rock, Colorado  Seattle, Washington

 Scope: Enterprise Architect and Technical Lead for Integration of Netcracker BSS/OSS suite into
GCI Corporations Enterprise Architecture. Replacing Amdocs Keenan Billing and MetaSolv,
Secure-by-Design Cyber Security.
 IVR Design
 Predictive Dialer Design
 Collection Systems
 Payment and Credit Card Processing
 Service Activation
 Cyber Security, SolarWinds Greenfield Design and Deployment.
 TOGAF/ITIL

Ethernautics, Inc.
Title: Enterprise Architect/Cyber Security Digital Engineer/RCDD
Client Names: BigFoot Shoe Company Dates: 01/2016-Present
Locations:  Castle Rock, Colorado Crestone, Colorado  Belmopan, Belize

Scope: Enterprise Architect and Project Manager for design and build of IT and Manufacturing
Infrastructure, SCADA, ICS, Secure-by-Design Cyber Security Network Engineering and
Infrastructure Design. Program Management for Implementing NIST and Defense in Depth
Architectures. Update with the new hackings and latest vulnerabilities to ensure no such loopholes are
present in the existing system. 

 Network Design
 Data Center Design
 Low Voltage Cabling Design
 Project Management
 Cyber Security, SolarWinds Greenfield Design and Deployment.
 TOGAF/ITIL

Ethernautics, Inc.
Title: Solutions Architect/Cyber Security Digital Engineer/RCDD
Client Names: California Water Services Group Dates: 7/2015-01/2016
Locations:  San Jose, California  Bakersfield, California  Los Angeles, California
  Scope: Project Manager for Cyber Security Vulnerability Assessment and Mitigation, SCADA,
ICS, Secure-by-Design Cyber Security Network Engineering and Infrastructure Design. Program
Management for Implementing NIST and Defense in Depth Architectures
 Asset Management throughout the System Life Cycle utilizing TOFAF/ITIL Methods.
 Implementation of NIST – Cyber Security Framework for Critical Infrastructure.
 Cyber Security Governance and Regulatory Compliance
 Network Security Design, Radio Encryption
 Cyber Security Governance
 Cyber Security Policies and Procedures development
 Security Systems, SolarWinds Greenfield Design and Deployment.
 Plant Control and SCADA Systems in Water Distribution Infrastructure.
 Architected, Designed and Deployed IT cyber security detection and prevention tools:
o Network Monitoring – SolarWinds
o Vulnerability Scanners - Retina
o SIEM – Splunk, QRadar
o IDS / IPS – Sourcefire, Cisco IPS 4200, IntruShield
o Hardware Security Modules - HSM
o Defense in Depth Architecture and Advanced Persistent Threats (APTs)
o Incident Management and Forensics
 WAN Infrastructure (Wireless and Terrestrial) Design and Upgrades for Security Enhancements
 Physical Security Design
 Vulnerability Assessments and Remediation/Mitigation (OWASP)
 Security Vulnerability Testing.

Ethernautics, Inc.
Title: Solutions Architect/Cyber Security Digital Engineer
Client Names: Areva NP/ET-US at Eagle Rock Enrichment Facility, Areva/Day Zimmerman at South
Texas Project Nuclear Powers Station (STP) Dates: 5/2012-5/2015
Locations: Bay City, Texas Idaho Falls, Idaho  Grenoble, France

 Scope: Design and implement §10CFR73.54 “Protection of digital computer and communication
systems and networks”, protecting Critical Infrastructure (Nuclear Power Station and Electrical
Grid) from persistent Cyber Security threats
 Digital Asset Vulnerability Assessment and Controls Mitigation across the SDLC.
 Design of overall Defense-In-Depth Architecture for the Internet of things as they relate to plant
systems. Identification of vulnerabilities and design of defensive strategies for plant systems
 Design, Integration and Transformation for network and application security for Plant Control
Systems, Building Automation Systems, Telecommunications (Voice [VOIP], Data, Public
Address, Paging, Mobile Telecom, Radio (DAS), Physical Security, Fire) Infrastructure
 Cyber Security Incident Response and Cyber Security Forensics Analysis (Access Data)
 Leading the Cyber Security vertical for the Utility Industries across multiple geographies
 Developing strong rapport with key leaders in the Utility industry across the North America,
Europe, and Asia (Involvement with Key Industry Groups NITSL, UUSA, NRC)
 Managing a yearly budget of 7+ Million USD
 Project Management and Work Planning (Resource, Schedule, Change Requests, Status Reporting
and Budgets)
 Risk Management, Governance and Documentation
 Secure Wireless Communications
 Leading the recruitment of Technology, Cyber Security and Industry strategists
 Developing cutting-edge platforms around all emerging telecom technologies as they relate to
Cyber Security
 Architected, Designed and Deployed IT cybersecurity detection and prevention tools:
 o Network Monitoring – SolarWinds Greenfield
o Vulnerability Scanners - Retina
o SIEM – Splunk, QRadar
o IDS / IPS – Sourcefire, Cisco IPS 4200, IntruShield
o Hardware Security Modules - HSM
o Defense in Depth Architecture and Advanced Persistent Threats (APTs)
o Incident Management and Forensics
 Published regular thought leadership papers (cyber security awareness articles, white papers,
interviews, conferences, etc.)
 Developing leading-edge technologies and tools around securing the “Internet of Things”:
Integrated Plant Control Systems (PLC’s Modbus, BACNet, SCADA), Data Diodes, CISCO ISE
CUCM, Palo Alto, and SIEM, utilizing TOGAF/ITIL Methodoloigies.

Ethernautics, Inc.
Title: Infrastructure Architect/RCDD/Project Manager
Client Names: Computer Sciences Corporation (CSC) at Urenco-USA/LES/ET-US Dates: 08/2007-
05/2012,
Location:  Eunice, New Mexico  Capenhurst, United Kingdom  Gronau, Germany  Almelo, The
Netherlands

 Scope: Design and construct the Network Infrastructure for Uranium Enrichment Facility to
process Uranium 235 fuel for the Nuclear Energy Industry
 Lead in the development the Utility Practice (IT and Network) Computer Sciences Corporation.
 Managed the relation with clients: CTO, Vice Presidents (IT, Network) and all their direct reports
 Developed technology strategies (e.g.: integrated network infrastructure design, green field
launches, Unified Communications-CUCM, technology roadmaps, BIM/ ERP integration)
 Developed cutting edge platform for the implementation of technology synergies across operating
companies
 Developed the Network and IT Portfolios by providing strategic and high impact
recommendations
 Managed Infrastructure budget and resources
 Developed new business opportunities with several accounts in North America
 Systems Architect/Cyber Security Engineer/RCDD to design and construct a complete campus IT
and Network Infrastructure including Duct Bank System and Outside Plant (OSP) utilizing “Air-
Blown Fiber”
 Building Information Systems (BIM), 3D Modeling
 Design of Unified Communications Systems; Voice (PBX VOIP, CUCM), Data, Public Address,
Mobile Telecom, Radio (DAS), ESS, Fire, Data Centre Design, Plant Control and Building
Automation Systems in a classified environment. Alarm Stations and the Controlled Access
Boundary Fence.
 Digital Asset Vulnerability Assessment and Controls Mitigation across the SDLC.
 Design and build overall Defense-In-Depth Architecture for plant systems including network and
application security and authorization.
 Architected, Designed and Deployed IT cybersecurity detection and prevention tools:
o Network Monitoring – SolarWinds Greenfield
o Vulnerability Scanners – Retina Greenfield
o SIEM – Splunk, QRadar Greenfield
o IDS / IPS – Sourcefire, Cisco IPS 4200, IntruShield
o Hardware Security Modules - HSM
o Defense in Depth Architecture and Advanced Persistent Threats (APTs)
o Incident Management and Forensics
 Identification of attack vulnerabilities and design of defensive strategies and techniques for plant
systems. Cyber Forensics and cryptography for cyber incident response and analysis.
 Integration with SAP Asset Management and RFID
  Design and construction of facility Data Centre (classified and unclassified) and Control Room
Complex, IDF’s (Intermediate Distribution Facilities or Telecom Equipment Rooms)
 Architecture and deployment of Data Centre virtualization
 Cyber Security Application design for virtualization of business applications
 Designed and built the Site Wide Trunked Radio System for Operators, Security and Emergency
Responders and Integrated with municipality Police and Emergency departments. Secure Push-to-
Talk.
 Designed and built the Mobile Communications Infrastructure for enhancing Public Mobile
Telephone Services into a “hardened” Plant environment
 Requirements Analysis, Cost Engineering and Budgeting Planning
 Development of work scopes (SOW’s), work plans (WAN’s), Bill of Material (BOM’s) and
Purchase requisitioning
 Developed knowledge transfer plans
 Registered Communication Distribution Designer Services (RCDD) including Fiber/Copper
design (buried and aerial), construction, splicing, cable counts, fill ratios, bend radii, pull tensions,
fiber loss budget estimations, circuit cutovers/cable throws, cable raceway designs,
 Firestopping and sealing, Grounding and Bonding
 Authored Technical Specifications for Network Topology, Low Voltage Cabling, fiber/copper
acceptance testing
 Internet of Things: Integrated Plant Control Systems (PLC’s, Modbus, BACNet, SCADA), Single
Mode and Multi-Mode Fiber Optics, STP, Mitsubishi, CISCO, Nortel PBX, Gai-Tronics, QSC,
AutoCAD, Bentley, Navisworks, AutoPLANT, SAP, Cloud product suite, Hardware Security
Module

Ethernautics, Inc.
Title: Solutions Architect
Client Name: Telcordia, US Cellular Dates: 08/2007-08/2008
Location:  Morristown, New Jersey New York, New York Chicago, Illinois

 Managed several teams on different assignments in parallel

 Managed the relation with clients : CTO, Vice Presidents (IT, Network) and their direct reports
 Thought leadership in developing Telcordia Cyber Security offerings. Developed roadmap for
business transformation from industry standard legacy systems leading clients to frame future state
ERP systems, integrating OSS Inventory Management Systems, BSS Systems, Supply Chain
Management, Asset Management and Work Force systems to a thought leadership position.
 Developed several strategies related to IT and Technology including: NGOSS Strategy, RFI/RFP
development for the selection of an IT solution / vendor for the launch of a new services and
organization optimization
 Developed thought leadership at Telcordia in integration virtualization/cloud strategy to
implement Shared Information/Data Model (SID), utilizing Telecordia's Common Language
(HECI, CLEI, CLLI) and LERG, with SAP's MDM, and Oracle ERP, particularly associated with
Network Inventory, CPE and Spare Parts, Supply Chain Management and Asset Management,
converging complete flow through of traditional ERP into the eTOM model
 Designed extensions for Telecordia’s FORCE system to include virtualization of truck inventory.
Integrate Forward and Reverse Logistics, Demand Planning, Vendor Sourcing etc.
 OSS Competitive Analysis of market leading OSS’s; TIRKS, Granite, MetaSolv, Cramer, and
Netcracker
 Developed the OSS/ERP pole (IT and Network) at Telcordia
 Developed technology strategies (e.g.: integrated broadband, green field launches, LTE and
spectrum strategies, technology roadmaps, OSS /BSS integration)
 Developed cutting edge platform for the implementation of technology synergies across operating
companies
 Managed the relation with clients: CTO, Vice Presidents (IT, Network) and all their direct reports
  Developed the Network and IT Portfolios by providing strategic and high impact
recommendations
 Developed new business opportunities with several accounts in North America
 Assist the client to develop understanding of and frame their future state EA regarding service
creation tools and how they integrate with the OSS/BSS's. Assess the work by the standards
groups (TMForum, ITU) and the industry in general, into the design of the Next Generation
Networks, IMS, Service Delivery Platforms, and SCIMs etc.
 Provided thought leadership in architecting the OSS/BSS in an SOA framework to enable
emergent technologies
 Cryptography in Mobile Networks
 Provided thought leadership in monetizing the next generation networks and services
 Reviewed and documented, CRM, Business Intelligence (work flow), Supply Chain, Customer
Self Care, eBilling planning, and POS systems
 Assisted the client in assembly of a variety of service creation tools to enhance the customer
experience when ordering Telco related products
 Architecting roadmap of utilizing core technology components (integration rating/billing,
mediation, product catalog and CRM) to deploy services more rapidly
 Mapped tactical plans to implement emergent architectures in the client’s IT ecosystem to help
them structure their roadmap to their future state architecture
 Developed strategies for the implementation of an entire IT architecture for the integration of
Fixed Services (telephony, TV, internet and data – triple and quadruple play offers) on top of
mobile existing infrastructure. Both for Consumer and Enterprise markets

Ethernautics, Inc.
Title: Solutions Architect Consultant/Telecommunications Specialist
Client Name: Global Telecom (GTL), AT&T, MCI, Jo-Ann’s Stores Dates: 08/2007-10/2007
Locations: Mobile, Alabama Denver, Colorado  Houston, Texas Sacramento,
California  Columbus, Ohio

 Managed several teams on different assignments in parallel

 Lead technology and operational assessment for merger of Global Telecom with AT&T’s and
MCI’s “Jail Phone” services to consolidate NOC/Data Centres/Call Centre/IVR/CUCM/Self-Care
 Lead assessment of applications and technologies to provide project plans to implement a post-
acquisition unified and integrated service platform
 Evaluated Hardware/Software Architecture, Business Objects, Business Intelligence Design
(SIPOC), and performed code reviews
 Provided management recommendations on Technology constitution and future SOA framework.
 Executed gap analysis on applications blueprints and existing unit test plans to develop test
framework for migrating SAP product suites in large retail business
 Developed integration plans for HRIS, ERP, MSS, Portal, Retail Store, POSDM, and
Traversity/POS/MPOS
 Documented "Best Practices" in multiple areas including test plan frameworks, test plan naming
conventions, and test case data requirements
 Solution Architecture for virtualization of core business applications and employee portals

Netcracker Technologies
Title: Programme Director/Solutions Architect, Sales Engineer
Client Name: Time Warner Telecom, Telus, Nextel/Sprint, Comcast, COVAD, US Army, One
Communications, Horry Telephone Cooperative, and Verizon Business, Dates: 01/2007-08/2007
Locations: Waltham, Massachusetts Denver, Colorado San Francisco, California
Washington D.C. Vancouver, British Columbia, Waltham, Massachusetts Denver, Colorado
San Francisco, California  Vancouver, British Columbia
  Managed several matrixed, multicultural, multifunctional teams on multiple projects across entire
SDLC of eTOM solutions in parallel utilizing TOGAF/ITIL Methods.
 Managed client relationship in the professional services aspects of solution delivery.
 Managed contracts, resources, timelines, budgets, deliverables, licensing, invoicing and
receivables Crafted Proposals, Project Plans, SOW's, Test Plans, and Change Requests
 NGN Transformation Lead/Manager for Networking Technologies, including xDSL (DSLAM),
MPLS, PON's, SONET, WiMAX and VoIP worth several USD Millions
 Chaired Project Governance and Oversight Meetings with Executive Management and
Stakeholders to communicate issues, track milestones and act as escalation points
 Guided adoption of industry “Best Practices”
 Architected and delivered solutions integrating OSS to ERP, Order Management, Business
Intelligence, Automated Workflow, eBilling (BSS), Customer Self-Care, eCommerce, Network
Management, Network Inventory Management, Provisioning, Service Controls, Systems (NMS),
Traffic Engineering, Load Balancing, and Element Management Systems (EMS)
 Software Architecture to deploy authentication and authorization for network security in OSS’s
 Implementation of SAP Fixed Asset and OSS/NMS/EMS into International Telco Enterprises
 Managed Teams to customize solution for Network Inventory Management, Network Design,
Provisioning, Service Controls, Data Migration, and Customer Impact Analysis in an, eTOM, ITIL
and SOA environment
 Developed EAI techniques and technologies (JCA, TIBCO) in extending ERP.
 Lead Migration/Conversion Teams to migrate and transform data (ETL) from/to MetaSolv,
Cramer, Granite and Netcracker OSS’s (HECI, CLEI, and CLLI)
 Performed requirements analysis (RSA/UML)
 Gap analysis to integrate with Fault Isolation, Revenue Assurance and Fraud Detection Systems
(FCAP)
 Documented "Best Practices" for SLA's, Product and Service Catalogs, Configuration
Management, and QA/Test
 Lead requirements teams to capture requirements and Business Intelligence for enhance
functionality for designs (Business Object and Data Architectures), resolve integration issues, and
rollout next generation technologies
 Architected and lead SOA development of enhanced OSS suite to Auto-Design and provisioning
of next generation technologies including: Wi-Fi, WiMAX, MPLS, PON, and 4G, built upon
legacy network topology
 Built test plans to test functionality of system in auto-design and provisioning.
 Lead Architect and Project Manager to rollout the xDSL, MPLS and WiMAX solutions.
 Worked with the Business (Marketing and Sales) to develop new product packages for product
and service catalogs into the OPS, BSS, and OSS for Ordering, Provisioning, and Billing of new
offerings
 Developed strategies for the implementation of an entire IT architecture for the integration of
Fixed Services (telephony, TV, internet and data – triple and quadruple play offers) on top of
mobile existing infrastructure. Both for Consumer and Enterprise markets.

Information Mechanics, Inc.

Title: Founder and President of professional services information management and software engineering
consulting firm. “Hands-On” Senior Managing Consultant, Senior Systems Engineer/Solutions
Architect/Project Manager/Developer QA/Test/Configuration Management/ Business Analyst
Client Names: Telecommunications, Inc., Cable Services Group, Amdocs, CableData, Media One, Cable
Services Group, Cable Data, AT&T Broadband, MediaOne, Telecommunications, Inc., Cable Services
Group, AT&T Broadband, Media One, Comcast, Productive Data Solutions, Across Media Networks,
Metrolist MLS, Mobeo, Lafarge Concrete, US Park Service, Peoples Gas, TECO, AT&T Wireless,
Telcordia (Bellcore), SAIC, GTE, Sprint, Verizon Business, Verizon Wireless, USWest, and GTE Dates:
02/1994-12/1999
Locations:  Denver, Colorado Tampa, Florida Seattle, Washington Washington, D.C
Golden, Colorado  New York, New York Omaha, Nebraska, Boulder, Colorado
Tampa/St. Petersburg, Florida  Washington D.C. Albuquerque, New Mexico Colorado
Springs, Colorado  Raleigh, North Carolina Paris, France Waterloo, Ontario San Diego,
California

 Managed Professional Services including Software Engineering, Systems Engineering Practice,

Database Engineering and QA/Test Practices.
 Managed Business Development including Marketing, Sales, Channel Development, Corporate
and Client Recruiting and Account Management for net sales of 12 million per annum.
 Developed and won proposals worth Managed Professional Services including Software Design
and Development, Product Development, Project Management, Program Management, Database.
Development, Service Delivery, ISP Management and Quality Assurance and Test.
 Managed several teams on different assignments in parallel.
 Managed every aspect of day-to-day operations and issues escalated where needed
 Developed and managed Resources Plans, Project Plans, Cost Proposals, Budgets, Statements of
Work (SOW), Deliverables, Change Requests Schedules and Product Licensing.
 Documented "Best Practices" in multiple areas including SLA's, Product and Service Catalogs,
Configuration Management, and QA/Test.
 Managed Corporate ISP’s Data Centre/Call Centre.
 Interfaced with executive management and subject matter experts to develop requirements.
 Worked as a trusted advisor for the C-Level Executives and IT Vice Presidents at multiple clients
in parallel.
 Chaired Project Governance Meetings with Executive Management and Stakeholders to
communicate issues, track milestones and act as escalation points.
 Counselled senior management in decision-making for strategic planning to increase efficiencies
and reduce costs, and presentation of the system to investors and other senior management.
 Lead Business Process Re-Engineering/Transformation efforts documenting requirements (use
cases/UML providing system design and architecture across eTOM and TAM, utilizing early
TOGAF Methods.
 Lead integration of various Business Support Systems into a complex systems architecture for
OSS/BSS (eBilling), CRM, Customer Self-Help, IVR/VRU Order Processing and Provisioning.
 Developed strategies for the implementation of an entire IT architecture for the integration of
Fixed Services (telephony, TV, internet and data – triple play offers). Both for Consumer and
Enterprise markets.
 Developed strategies to migrate entire cable plant from one-way to two way capabilities.
 Architected and developed Cloud-Based/Virtualized Classified Advertisement/Subscriber.
Management/Order Processing/Content Development/Billing System for a cable television content
provider.
 Seminole work for Cryptographic Provisioning, Authorization, Authentication and Control of the
Internet of things (i.e. Digital Set-top Boxes for HDTV, On Demand, Interactive TV and Gaming)
United States Patent 6070001.
 Internet-of-Things, Set-Top Boxes, Building Automation (Lighting, HVAC, Garage Doors,
Gaming Consoles).
 Managed cross functional team (developers, subject matter experts) across the entire SDLC.
 Lead customer in the selection of development tools.
 Designed and managed the consolidation and relocation of 18 Data Centres/Call Centres/Wire
Centres for USWest and TCI.
 Quantifying costs and developing business continuity and disaster recovery plans according to
ISO 17799 and BS7799.
 Designed and Build Pay Per View System for Self-Help and Order Processing utilizing
IVR/VRU/Credit Card Processing System.
 Developed, staffed and lead QA/Test and Configuration Management practice. Developed test and
Configuration Management plans to test and deploy applications.
 Network and Application Performance Tuning.
 ETL Data Migration of legacy billing systems in to new billing application and quality assessment
  Designed and developed virtualized wireless Service Order Routing, Service Delivery and
Technician Scheduling System, integrated into Legacy OPS, OSS, BSS (eBilling) Systems
 Architected and managed wireless Micro-Browser and custom portal software to provide access
and control to the Internet of Things.
 Architected, designed, and developed multiple wireless cloud based corporate application
providing a thin client allowing access to corporate services via mobile devices.
 Designed and developed application to allow real estate professionals to access the Multiple
Listing Service (MLS) to manage clients, conduct searches, calculate loan payments, etc. from any
wireless device for Metrolist.
 Designed and developed virtualized application that managed newspaper delivery, concrete and
aggregate truck fleet; dispatching, integrating with multiple commercial and custom Order
Management (OMS, OPS) and BSS Systems for Lafarge concrete and The Denver Post
 Designed and developed a cloud based application that provided real time stock quote information
to a wireless handheld device for Mobeo.
 Solutions Architect/Traffic Engineer to implementing VoIP in Verizon’s core network including
SIP/VoIP requirements for Fault Detection/Isolation and Management (FCAPS), Call Detail
Records (CDR), Event Detail Records (EDR) for Billing, QoS, CALEA compliance, Fraud
Detection and Revenue Assurance.
 Developing automated processes for subpoenas management, call annoyance & physical security.
 Traffic Engineer utilizing Erlang distribution for performance modeling resulting in reduced
implementation and operating cost.
 Conducted risk analysis on new services and products.

Berger & Co. Information Management Consultants

Title: Senior Managing Consultant, Senior Systems Engineer, Project Manager/IBM Territory Agent
(Construction and Natural Resources Industry)
Client Name: ABB Impell, Lipper Analytical, Aspen Ski Corp, Denver Museum of Natural History, State
of Colorado, Optimus Technologies, Pacer Cats, Ticketmaster, AMC, United Artist, Jones Cable Dates:
02/1991-11/1993
Location:  Denver, Colorado  Fort Collins, Colorado,  Aspen, Colorado,  Dallas, Texas, 
Houston, Texas Seoul, Korea Stamford, Connecticut

 Developed, sold and delivered professional services, support and maintenance contracts
 Solutions delivery: Requirements Studies, Application Design Studies, Systems Design,
Workflow Analysis and Process Engineering, Strategic Planning, Network Design and Planning,
Technology Integration
 Managed several teams on different assignments in parallel
 Project Management, RFP preparation, and proposal evaluation, contractor selection, contract
management
 Developed IT strategies through technology forecasting for multiple clients
 Call Centre/Data Centre/NOC design and operation telephony integration
 Project Manager and architect for data centre design, consolidations and relocations
 Business Recovery Planning to lead client in gathering data, quantifying costs and developing
business continuity and disaster recovery plans according to ISO 17799 and BS7799
 Developed strategies for crisis management for issues in production and recovery plans
 Retained by CEO at PacerCATS to assess engineering, quality assurance and test, and business
functions essential to Ticketmaster’s $30 Million acquisition of PacerCATS
 Developed point-of-sale and ticketing applications for Aspen Ski Corporation. Integrated financial
system, ticketing and loyalty programs
 Lead client in Strategies, Thought leadership and Innovation in development of Jones Education
Network
 Responsible for Billing Systems development and operation Telecommunications industry vertical
 IS Management, Training, Network Engineering Training - developed and taught courses in
implementing TCP/IP in an Enterprise Environment
  IT Infrastructure design Hydroelectric Dams

IBM Corporation - International Business Machines

Title: Advisory Systems Engineer/Large Systems Specialist – Public Sector and Health Care Industries
Client Name: U.S. Department of Social Services, State of Colorado, State of New York, State of Iowa,
Kaiser Permanente, St. Anthony’s Hospital, St. Luke’s Hospital, Veterans Hospitals
Dates: 05/1987-02/1992
Locations: Denver, Colorado Des Moines, Iowa New York, New York Washington D.C.
 New York, New York

 Facilitated Strategic Systems Planning, Joint Application Design (JAD), Requirements Studies
Integration and Knowledge Engineering for large business systems, across multiple industries.
 Managed and owned the relation with the customer executives
 Managed Knowledge-Based development teams during (JAD) knowledge acquisitioning,
codification, and the successful development and deployment of Welfare Eligibility System
 Technologies Consultant to lead team in design and implementation of a traffic management
system including early Internet of Things (loop detectors, ramp meters, intelligent signs, and
Weigh-In-Motion)
 Pre-sales support including configurations, pricing, RFP responses, JAD sessions (net sales 55
Million)
 Requirements analysis, HW/SW Demonstrations, partnership management and general client
inquiries. Supported client in role of Systems Engineer, including hardware, software and network
installation, support and maintenance.
 Lead Engineer in design and deployment of integrated Billing Systems, Customer Care Systems,
and Record Management Systems.
 System Engineering including total systems design, network design, and data centre/call
centre/NOC design and consolidations.
 Re-engineering of applications and business processes.
 Technical marketing support for Large Systems, UNIX, AS/400, Local and Wide Area Networks,
and workstations. Maintained and updated client software levels.

Colorado School of Mines

Title: Data Centre Manager/Research Fellow (Graduate Work) Dates: 05/87-10/88
Location:  Golden, Colorado
 System Manager for universities advanced engineering VAX, Apollo, Gould, NEXT Systems
including finite element analysis, fluid flow models, CAD, GIS, and 3-D modeling
 Designed, implement and managed network for a technical computing environment of 1500 users.
 Coordinated resources to formulate responses to research RFP’s
 Designed and developed system to track research funding opportunities. Conference Development
and Coordination
 Implemented connectivity to CARL (Colorado Access Research Libraries) and early Internet
(DARPA)
 Marketing of universities research capabilities. Designed and developed research tracking system
resulting in increased funding for university research projects
 Responsible for organizing workshops to train faculty, students and staff in use of University
Systems and Technical Computing

Schlumberger International
Title: Senior Managing Consultant, Senior Systems Engineer, and Project Manager Dates: 06/1985-05/87
Locations:  Lafayette, Louisiana Stamford, Connecticut Alexandria, Egypt Amman,
Jordan
 Project Manager/Developer/Field Engineer to design and develop tools to aid in cost effective
identification of petroleum reserves
 Designed and developed expert system to manage and analyze data in real-time for Measurement
While Drilling devices (MWD)
 Lead the development team in design and build of functionality
 Worked with the Business (Marketing and Sales) to develop product packages for customer
offerings
 Developed business models and business cases related to the introduction of new services and
functionalities
 Built test plans to test functionality of system
 Resulted in reduction in drilling and well servicing costs for Schlumberger’s clients.
TECHNICAL SKILLS
Hardware Platforms Operating Systems Languages
Intel X86, Pentium Series MS Windows95/98/2000/XP/NT/Vista C/C++/C# /Pro*C
IBM (S/360, 370, 390, z900, AS/400, Solaris V9.0 Java/JSEE/J2SE V5.0
RS/6000) AIX V5L HTML/PHP/XML/HDML/WML
SUN (SPARCcenter 10000) HP-UX V11i CGI V1.1/DOORs
HP 9000 Red Hat Linux AS Shell Script (C, Korn, Bourne)
DEC/VAX (PDP-11, 7000, Alpha) Mac OS X Panther Perl V5.8.5
APPLE (iMac, Power Mac) MS-DOS V6.22 SQL (SQL/92, SQL3)
NeXT OS/2 Warp V4 Fortran 77
Intergraph 0S/390 V2.10.0, z/OS V1.8 Cobol (Microfocus, OS/390)
Data General (AViiON), Prime (50-Series) MVS/ESA V5.1.0 Assembler (System/390)
Apollo/Gould VM/CMS V2R4.0 Basic, Visual Basic, QBasic
PDA’s - Smartphones, Blackberry, OS/400 V5R2 JCL V5.1
Android VSE/ESA V2.6 PL/1 V3R1
Windows CE Devices SmartPhone 2002 TSO/ISPF V2R10.0 and V3R2
PalmOS (OS 5, Garnet, Cobalt 6.1) CICS Transaction Server V3.1
Database Software Windows CE .NET ACF/VTAM V4.3
Oracle 10 PRIMOS Rev.23.4 DCE 1.2.2
Sybase (ASE V12.5, Replication Server VMS, OpenVMS V8.2 ODBC V2.0
V12.6, OpenServer, Open Client V12.5.1,
Enterprise Portal, Replication Agent, Developer Tools Data Centre/Call Centre/NOC
AvantGo) Oracle Developer Suite 10g Design/Construction/Operations
IBM DB2 UDB V6 and V8.2 Oracle Developer 2000 Consolidations (RCDD)
IMS V9 Sybase Power Designer 10 Business Continuity (ISO 17799)
VSE/VSAM V2R5 Sybase Power Builder 10 Disaster Recovery Planning
Informix V9.3 Rational Rose V2003.06 Relocations/Conversion/Migration
Progress V9.0 .Net/ASP/IIS/Common Language Power/Refrigeration/Security
Adabase/Natural Visual Studio .Net 2003 IVR/VRU
PICK (jBase, Revelation) Veritas Tape Backup Products
MS Access 2003 Communication/Network/Technologies
Ethernet, Token Ring, Base/Broad Band QA/Test/Configuration Mgmt
Network Operating Systems SNA 3270/5250, LU6.2, APPC, SDLC Remedy
Windows NT Server 4.0\2003 FDDI/SONET/PON ClearQuest
NOVELL 4.0 ATM/Frame Relay/X.25, HDLC GeneSys Testware 2006,10
OS/2 Warp Server V4 ISDN IBM Infoman, CA Endeavor
BANYAN Rev.7 MPLS Rational
VoIP/SIP Mercury Tools (LoadRunner 8.0,
Web Servers DSL, ADSL, VDSL WinRunner 7.6, TestDirector 8.0,
Apache 2.0 TCP, IPv4, IPv6, UDP VuGen 8.0, SiteScope 7.8), PMP
WebSphere 7.0, DataPower TDMA/CDMA/GSM/GPRS/EDGE/UMTS PVCS V7.5, CVS
MS Application Center 2000 WDM/FDM TQM/ISO9000
MS SQL Server 2000/MS IIS/Exchange WAP/WML
IBM Lotus Domino Server V6.5 WiFi/WiMAX Methodologies
DECNET/LAT Object Oriented Programming
Business Application IPX/SPX Booch/Roombough
SAP POS/MSS/Portal/HSIS/Portal/FA Information Mechanics (IE, KE, RE)
OSS/BSS/CRM/ERP/SCM/MRP/COTS, Industries IBM (JAD), SIPOC
(Cable, Telephony, Utilities) Cramer, Information Technologies Ration Unified Process (RUP)
MetaSolv, Netcracker, Openet, Granite, Telecommunications/Utility Knowledge and Info Engineering
TIRKS, CSG CableData HealthCare, Medical, Pharmaceutical CMMI Level 3
CSG, CableData, Kenan, IX plus, eGain Oil/Gas, Mining, Energy, Engineering AEC SDLC – Waterfall, Cascade, Scrum
Kana, iCon, Broadcast & Media TQM/ITIL/eTOM/SOA/EIA
Dispatch (Scheduling & Delivery) Entertainment & Leisure Service Oriented Architecture (SOA)
Financials (Oracle, JDE, PeopleSoft, SAP) Government/Public Sector/Non-Profits Prince 2
Point of Sale (POS), Time Keeping Manufacturing/Distribution
MS Office 2003(Word, Excel, PP, etc.) Wholesale/Retail Network Hardware\Software
MS Project 2003/Primavera Nortel/Avaya/CISCO-CUCM
Lotus Notes V6.5 Technologies Genesys
ProVision/ProForma Voice Portals Alcatel – Lucent
Computer Telephone Integration (CTI) Ericsson
Wireless/Mobile Computing, 3G Nokia
GIS/Science Apps Client Server /Peer-Peer/Distributed Broadsoft
ArcInfo (ArcGIS V9.0) Web Services (SOAP, TIBCO, JCA, MQ) Telara
Genesys (Genemap) Voice Response Units (VRU, ARU) Cisco
IBM GIFS Multimedia (Streaming Video) Ciscoworks2000/ISE/CUCM./LMS\Tra
AutoCAD Artificial Intelligence/Neural Nets/KBS nsport\NAMS\Secure ACS
Scientific Software CASE Juniper
Paradigm/Excalibur/P2E Imaging HP Openview
REFERENCES

 Available Upon Written Request 

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©1994-2017 Copyright Michael W. Meissner
Author: Michael W. Meissner
Last revised: 04/27/2017 11:15:59 AM MDT (UTC/GMT –6)