INFO.

SHEET
WORKPLACE COMMUNICATION
RUBILYN B. SUMAYLO, RN, MSN, LPT 1.1-2

St. Anthony College of Roxas City, Inc., San Roque Extension, Rocas City, Capiz Philippines 5800 - Health Care Services NCII

INTRODUCTION
Communication is the creation or exchange of thoughts, ideas, emotions, and understanding
between sender and receiver. It is essential to building and maintaining relationships in the workplace.

The communication process is the step we take in order to achieve a successful

communication.

OBJECTIVES

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Describe the communication process.
2. Understand the importance of feedback in the communication process.
3. Understand the common barriers to communication.
4. Utilize various methods to overcome communication barriers.

CONTENT / DISCUSSION

Communication Process - refers to the exchange of information (a message) between two or more
people.

Key Elements:
 the sender or communicator (the person who initiates a message)
 the receiver or interpreter (the person to whom a message is directed)
 the message (the verbal and/or nonverbal content that must be encoded by the sender
and decoded by the receiver)
 the channel (the medium by which the message is delivered and received)
 the context (the setting and situation in which communication takes place)
 noise (anything that interferes with the accurate expression or reception of a message)
 feedback (a response from the receiver indicating whether a message has been received in its
intended form)

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 INFO.
SHEET
WORKPLACE COMMUNICATION
RUBILYN B. SUMAYLO, RN, MSN, LPT 1.1-2

St. Anthony College of Roxas City, Inc., San Roque Extension, Rocas City, Capiz Philippines 5800 - Health Care Services NCII

Importance of Feedback

Feedback is your audience’s response; it enables you to evaluate the effectiveness of your message. It
is essential in communication so as to know whether the recipient has understood the message in the
same terms as intended by the sender and whether he agrees to that message or not.

Barriers to Communication

1. The use of jargon

- Over-complicated, unfamiliar and/or technical terms.
Example: Gay/ Beki Lingo, Medical Terms

2. Emotional barriers and taboos

- Taboo is an activity that is forbidden or sacred based on religious beliefs or morals.
- Some people may find it difficult to express their emotions and some topics may be
completely 'off-limits' or taboo.
Example: Topics on homosexuality

3. Lack of attention, interest, distractions, or irrelevance to the receiver

4. Differences in perception and viewpoint

- Other people may have a different belief than yours.
- people perceive things in different ways because of individual differences.

5. Physical disabilities
- such as hearing problems or speech difficulties.

6. Physical barriers to non-verbal communication. 

- Not being able to see the non-verbal cues, gestures, posture and general body language
can make communication less effective.

7. Language differences and the difficulty in understanding unfamiliar accents.

8. Expectations and prejudices which may lead to false assumptions or stereotyping. 

- People often hear what they expect to hear rather than what is actually said and jump
to incorrect conclusions.

9. Cultural differences
- The norms of social interaction vary greatly in different cultures, as do the way in which
emotions are expressed.
Example: the concept of personal space varies between cultures and between different
social settings.

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 INFO.
SHEET
WORKPLACE COMMUNICATION
RUBILYN B. SUMAYLO, RN, MSN, LPT 1.1-2

St. Anthony College of Roxas City, Inc., San Roque Extension, Rocas City, Capiz Philippines 5800 - Health Care Services NCII

AVOIDING COMMUNICATION BARRIERS

HOW???
 Words – choose words that will communicate effectively. Avoid jargon or overly
complicated explanations.

 Context – make sure the person you’re communicating with is in a good space, and not
too busy, distracted or upset. Choose a time and place where your message is most
likely to be well received.

 History – try to know a bit about the people you work with and what they’ve done in the
past and take this into account when you communicate with them. If someone doesn’t
ever say anything at meetings there might be a very good reason.

 Individual factors – get to know how the people you work with operate and take this
into account when you communicate with them. Knowing that someone is shy, for
example, can stop you from making the mistake of thinking that they’re unfriendly or
avoiding you.

 Environment – make sure communication takes place in an appropriate environment,

that is, one where everyone has a good chance of clearly seeing or hearing the message
or conversation.

 Information – include just the right amount of information to clearly communicate

whatever needs to be known, not too much or too little.

OTHER INSTRUCTIONS

Answer and Pass your self-check activity anytime next week – July 13-17, 2020
For offline: You may leave your activities to Ms. Rona Apelacio (Secretary)
For online: You may pass via messenger in MS Word or Photo.