As the 23% of the employees resigned in the last fiscal year being a Zonal Business Manager

I will take the following measures to arrest their attrition rate :

 Build an attrition action plan : Building an attrition action plan will this help to find
out if environment is up to scratch, it will also act as a protection blanket to support
employees before it is too late.

Non - Monetary Incentives :

1.Optimize recruiting and hiring.

These will go a long way in ensuring we are hiring the right person for the job and that they
will stay with company for the long haul.

2. Enhance training programs.

This training period will enhance team collaboration and bonding, both of which will
contribute to the agent feeling as if they are a vital member of the team.

3. Enhance customer satisfaction focused monitoring.

This will significantly reduce stress in the call center and increase the length of time that the
agent stays with your company.

4. Establish clear communication channels.

Establishing clear communication channels and including agents in decision making
processes will make them feel more empowered and more invested in your company.

5. Improve work conditions.

It is important to improve working conditions as much as possible so that each employee
loves coming to work and loves what they do.

6.Healthcare benefits.

7.Promotion.
Promotion is attached with increase in pay, and this motivates the employee to perform
better.

8.Job security.
This will promote employee involvement and better performance. An employee should not be
kept on a temporary basis for a long period.

9.Vehicle or vehicle allowance.

10. Provide a day off (outside of annual leave) as a reward for successful task completion.
Monetary Incentives :

1.Bonuses.
it acts as an incentive to perform better. It will also be linked to the profitability and
productivity of the organization.

2.Merit pay.

3.Profit sharing.
This is an arrangement by which organizations distribute compensation based on some
established formula designed around the company’s profitability.

4.Stock options.
As the employee receives shares on a preferential basis which results in financial benefits to
the employees.

5.Vacation time (beyond an employee's normal paid time).

6. Promotion (monetary part).

Promotion is attached with increase in pay, and this motivates the employee to perform
better.

7.Salary or wages.
This is one of the most important factors in an organization. Salaries and wages should be
fixed reasonably and paid on time.

8. Child care reimbursements.

9. Free or discounted food and drinks.

10. Company parties and off-site events discounts.