Performance Evaluation Form

Employee Name
Sachin Tiwari Designation Sr.Service Engineer (Rajasthan)
Head Quarter
Jaipur Reporting Mr. Sanjoy Datta / Mr. Pankaj Sutar
Manager/Appraise
r

Reviewer:
Rat
Sr No. Performance Areas Parameters
Weightages Weightages Appraise Appraiser

1 Service Business Target vs Achievement of Service Budget 25% 4.00 4.00

5% 4.00
Ratio of Collections / Dues 35% 4.00

5% 5.00
Service / Expense Ratio 4.00
2 Service Delivery
10% 5.00
Achieving PM Visits of machines under AMC 5.00

35% 10% 5.00

Achieving PM Visits of machines under Warranty 5.00

15% 5.00
Quality of Service ( Repeat Failure % ) 5.00

3 Teachnical Knowledge Score obtained on Technical conference 10% 5.00 5.00

20%
10% 5.00
Score obtained on Technical Quizzer (Quarterly) 5.00

TOTAL 90% 90% 4.62 4.63

NO Behavioral Weightages Appraise

1 Openness to take - Additional Responsibility 2% 5.00

10%
 2 Transparency, openness & completeness in - Communication 2% 5.00

3 Team Player & Team Spirit 2% 10% 5.00

4 Overall - Response time 2% 5.00

5 Adherence to Organization - Systems and Procedures (5S) 2% 5.00

TOTAL

Any special Achievement/ additional responsibilities undertaken; not covered above (Please mention the period). Any Other Comments.

Sr No. Activity

1 3 Sphera Installation Done in month of March-2017

2 Service support to other territory like Maharashtra/Gujarat/Rajasthan.

3
4

5
Training required & Developmental plan identified

Reccommendations if any ( Confirmation/ Promotion/ Increment/Transfer)

To be filled by the Appraiser/Manager
1 Over all performance is good.
2 Require more focus on Revenue collection.

Reviewers comments
PS: Rating should be between 1 to 5 (1-Poor, 2-Below Average, 3-Good, 4- Excellent, 5 - Outstanding)
(Rajasthan)

. Pankaj Sutar

Ratings
Reviewer Final Rating

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00
RATING
Appraiser Final Rating Comments
Reviewer
0.00
0.00

0.00

0.00

0.00

0.00
 DASHBOARD 16-17
NAME Sachin Tiwari DEP : SERVICE APPRAISER Mr.Sanjoy Dutta
DESIGNATION Sr. Service Engineer DURATION 2016-2017 REVIEWER Mr. Pankaj Sutar

1 KRA Service Business Weightage

1.1 KPI Service Budget Target vs Achievement Weightage 20%
Measurement ISO Objective
MONTH Apr May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr16-Mar17 FIN RATING NET KPI RAT
PM Kit Target 17750 17750 17750 17750 17750 17750 17750 4900 4900 4900 4900 4900 148750
PM Kit Ach 0 18200 14200 39900 36400 9100 27300 0 11113 0 0 0 156213
AMC Target 17150 17150 17150 17150 17150 17150 17150 10000 10000 10000 10000 10000 170050
AMC Ach 0 20000 12000 5000 0 35741 0 0 0 12000 0 0 84741
Total Tgt 34900 34900 34900 34900 34900 34900 34900 14900 14900 14900 14900 14900 318800
Total Ach 0 38200 26200 44900 36400 44841 27300 0 11113 12000 0 0 240954
% ACH. 0 109 75 129 104 128 78 0 75 81 0 0 76
Rating 1 1 4 5 5 5 2 1 1 3 1 1
Comments (100 % and above - 5) (<100 % - 95% - 4) (<95% -80% -3) (<80% - 70% - 2) (<70- 1)

1.2 KPI Ratio of Collection Dues Weightage 15%

Measurement ISO Objective
MONTH Apr May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr16-Mar17 FIN RATING NET KPI RAT
Collection Target 0.00 38200.00 26200.00 44900.00 36400.00 44841 27300 0 11113 12000 0 0 240954 5.0 0.75
Payment Hold due to
0.00 0.00 0.00 0.0 0 0 0 0 0 0 0 0
service issues
% HOLD #DIV/0! 0 0 0 0 0 #DIV/0! 0 0 #DIV/0! #DIV/0! 0
Rating 5 5 5 5 5 5 5 5 5 5 5 5 5
Comments (0% - 5) (<1-5 % - 4) (<6-10% -3) (<11-15% - 2) (>15%- 1)

1.3 KPI Sales / Expense Ratio = 1:1 Weightage 15%

Measurement ISO Objective
MONTH Apr May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr16-Mar17 FIN RATING NET KPI RAT
Cost of sales ( Sal +
0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 5 1.3 0.19
expense)
Service Revenue 0 0.382 0.262 0.449 0.37 0.45 0 0 0 0 0 0 2
Ratio #DIV/0! 104.71 152.67 89.09 108.11 88.89 68.25 #DIV/0! 27.50 30.00 #DIV/0! #DIV/0! 50
Rating 1 1 1 2 3 1 1 1 1 1 1 1 1.25
Comments 100&above 5,90-99%-4,80-89%-3,70-79%-2<70-1
 DASHBOARD 16-17
NAME Sachin Tiwari DEP : SERVICE
DESIGNATION Sr.Service engineer DURATION 2016-2017

2 KRA Service Delivery

2.1 KPI Achieving PM visits of machines under AMC
Measurement
MONTH Apr May June July Aug Sep Oct
Target 2 1 1 2 2 3 1
Achievement 2 1 1 2 2 3 1
% ACH. 100 100 100 100 100 100 100
Rating 5 5 5 5 5 5 5
Comments (100 - 95% - 5) (<95-90 % - 4) (<90% -85% -3) (<85% - 80% - 2) (<80%- 1)

2.2 KPI Achieving PM visits of machines under Warranty

Measurement
MONTH Apr May June July Aug Sep Oct
Target 3 4 4 4 3 4 3
Achievement 3 4 4 4 3 4 3
% ACH. 100 100 100 100 100 100 100
Rating 5 5 5 5 5 5 5
Comments (100 - 95% - 5) (<95-90 % - 4) (<90% -85% -3) (<85% - 80% - 2) (<80%- 1)

KPI Repeat call failure %

2.3
Measurement
MONTH Apr May June July Aug Sep Oct
Total call attended 35 37 37 35 36 38 37
No of Repeat call 0 0 0 0 0 1 1
% ACH. 0 0 0 0 0 3 3
Rating 5 5 5 5 5 5 5
Comments (0% - 5) (<10 % - 4) (<15% -3) (<20% - 2) (<25%- 1)
ARD 16-17
APPRAISER Mr. Sanjoy Datta
REVIEWER Mr. Pankaj Sutar

Weightage
Weightage 5%
ISO Objective
Nov Dec Jan Feb Mar Apr16-Mar17 FIN RATING NET KPI RAT
1 1 1 1 1 17 5.0 0.25
1 1 1 1 1 17
100 100 100 100 100 100
5 5 5 5 5 5

Weightage 5%
ISO Objective
Nov Dec Jan Feb Mar Apr16-Mar17 FIN RATING NET KPI RAT
4 3 3 4 3 42 5.0 0.25
4 3 3 4 3 42
100 100 100 100 100 100
5 5 5 5 5 5

Weightage 2%
Objective Score≥3
Nov Dec Jan Feb Mar Apr16-Mar17 FIN RATING NET KPI RAT
32 37 36 27 26 413 5.0 0.10
0 0 0 0 0 2
0 0 0 0 0 0
5 5 5 5 5 5
 DASHBOARD 16-17
NAME Sachin Tiwari DEP : SERVICE
DESIGNATION Sr.Service Engineer DURATION 2016-2017

3 KRA Teachnical Knowledge

3.1 KPI Score obtained in Tech Conference
Measurement
MONTH Apr May June July Aug Sep Oct
Target Score 5 5 5 5 5 5 5
Achievent score 4 4 4 4 4 4 4
Rating 4 4 4 4 4 4 4
Comments As per score

3.2 KPI Score obtained on Technical Quizzer (Quarterly )

Measurement
MONTH
Target Score 30 30 30
Actual score 29 30 29
% obtained 97 100 97
Rating 4 5 4
Comments (100% - 5, 99-95% - 4, 94-90% - 3, 89-85% -2 , <85% - 1)
OARD 16-17
APPRAISER
REVIEWER

Weightage
Weightage 5%
ISO Objective
Nov Dec Jan Feb Mar Apr16-Mar17 FIN RATING
5 5 5 5 5 60 4.0
4 4 4 4 4 48
4 4 4 4 4 4

Weightage 10%
ISO Objective
Apr16-Mar17 FIN RATING
30 120
30 118
97 100 98
5 4
Mr. Sanjoy Datta
Mr. Pankaj Sutar

NET KPI RAT

0.20

NET KPI RAT