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1. Which of the following is not one of the principal problems of international networks?

A) Network capacity
B) Poor quality of international service
C) Network standards
D) Regulatory constraints
E) Installation delays

2. Which of the following statements about connectivity in relation to global systems is 
A) Few global corporations trust the security of the Internet.
B) The public Internet guarantees a basic level of service.
C) Many global corporations use private networks to communicate sensitive data.
D) Not all countries support basic Internet service.
E) The Internet provides a powerful foundation for providing connectivity among the dispersed units of glob

3. Based on your reading of the chapter, why should companies avoid creating an all-encompassin
A) This approach may fail due to a lack of visibility.
B) It is difficult to quantify and explain the benefits of information systems that are large.
C) "Grand design" approaches typically fail to identify centers of excellence.
D) Opposition is strengthened because of requirements for huge resources.
E) This approach will fail because of a lack of concrete objectives.

4. Software localization is the process of:

A) developing a purely graphical user interface.
B) converting software programming to run on a different platform.
C) converting software to operate in a second language.
D) modifying software so that it can be adopted in other countries without engineering changes.
E) modifying software so executives can understand its command language

5. The way to identify core business processes is to conduct a:

A) cost-benefit analysis.
B) work-flow analysis.
C) business process analysis.
D) feasibility analysis.
E) systems analysis.

6. The chapter outlines four steps in developing an effective global system solution. Which of the fo
A) Identify outdated legacy systems to be replaced
B) Identify the core systems to coordinate centrally
C) Choose a developmental approach, incremental, evolutionary, or other
D) Make the benefits clear
E) Define the core business processes

7. Which of the following is not an important factor when implementing a global information system
A) Agreeing on common user requirements
B) Understanding if your computer system can operate in a global environment
C) Introducing changes in business processes
D) Coordinating applications development
E) Coordinating software releases

8. Which of the following is not one of the main benefits to implementing global systems?
A) Superior management and coordination
B) Vast improvements in operation
C) New economies of scale at production facilities
D) Reduced hardware costs
E) Optimization of the use of corporate funds

9. Which of the following occurs as a firm moves from local option systems to regional and global s
A) Agency costs increase.
B) Coordination costs decrease.
C) Transaction costs increase.
D) Both transaction and agency costs increase.
E) All costs increase.

10. Which of the following methods of encouraging local users to support global systems should b
A) Permitting each country unit the opportunity to develop a transnational application first in its home territo
B) Developing transnational centers of excellence
C) Requiring local units to agree on a short list of transnational systems
D) Using raw power
E) Involving users in the creation of the design without giving up control over the development of the projec

11. Which of the following statements about networked systems is not true?

A) Networked systems require a powerful telecommunications backbone.
B) Networked systems require a culture of shared applications development.
C) Networked systems require a shared management culture that crosses cultural barriers.
D) Networked systems are those in which there is a solid, singular global environment for developing and o
E) Networked systems are an emerging trend for domestic exporters.

12. Which of the following is an emerging pattern of system configuration for multinational compan
A) Duplicated
B) Centralized
C) Networked
D) Decentralized
E) Autonomous

13. In networked systems:

A) development occurs at the home base and operations are handed over to autonomous units in foreign l
B) each foreign unit designs its own unique solutions and systems.
C) systems development and operations occur in an integrated and coordinated fashion across all
D) foreign units design the solutions and systems used at the domestic home base.
E) development occurs at the home base but operations are handed over to autonomous units in foreign lo

14. In duplicated systems:

A) development occurs at the home base and operations are handed over to autonomous units in f
B) each foreign unit designs its own unique solutions and systems.
C) systems development and operations occur in an integrated and coordinated fashion across all units.
D) foreign units design the solutions and systems used at the domestic home base.
E) systems development is a combined effort of domestic and international units which are then duplicated

15. Which of the following statements about transnational firms is not true?

A) Transnational firms have many regional headquarters and perhaps a world headquarters.
B) Transnational firms are stateless.
C) Transnational firms view the entire globe as their management frame of reference.
D) Transnational firms have no single headquarters.
E) Many firms have attained transnational status

16. In terms of global business strategy and structure, a multinational strategy:

A) centralizes production and accounting and decentralizes marketing and human resources.
B) concentrates financial management and control out of a central home base while decentralizing
C) centralizes production, accounting, marketing, and human resources.
D) disperses production and marketing, with centralized accounting, human resources and strategic mana
E) concentrates production and marketing in each country, and decentralizes accounting and human resou

17. Most large companies with overseas operations have inherited:

A) recently built technology platforms for international systems.
B) patchwork international systems from the distant past.
C) transaction-oriented reporting based at the home office for overseas business.
D) global marketing systems developed domestically.
E) enterprise systems developed by local firms.

18. Which of the following statements about accounting practices in different countries is 
A) German companies generally do not recognize a profit from a venture until the project is completely finis
B) British firms recognize profits before a project is finished, once they are reasonably certain they will get
C) Dutch firms separate tax calculations from reports to shareholders.
D) U.S. accounting practices focus on demonstrating compliance with strict rules.
E) British firms focus on showing shareholders how fast profits are growing

19. Which of the following is not a specific challenge to global business systems?
A) Shortages of skilled consultants
B) Cultural expectations
C) Different telecommunication standards
D) Different data transfer speeds
E) Unreliable phone networks

20. Which of the following is not a general cultural factor driving global business?
A) Global communication and transportation technologies
B) Political instability
C) Global knowledge base
D) Global culture
E) Global social norms

21. Which of the following best describes the relationship between system implementation and use
A) System implementation rarely benefits from user involvement.
B) System implementation benefits from user support, but does not require management support.
C) System implementation generally benefits from high levels of user involvement and managemen
D) System implementation benefits from management support, but does not require user support.
E) System implementation rarely benefits from management support.

22. Which of the following statements about the user-designer communications gap is 
A) It occurs because users and information systems specialists tend to have different backgrounds, interes
B) It is one of the major reasons why user requirements are not properly incorporated into information syst
C) It is one of the major reasons why users are driven out of the implementation process.
D) When it is pronounced, it creates a very high risk of failure for a systems development project.
E) Information systems specialists prefer systems that are oriented toward solving business proble

23. In sociotechnical design:

A) separate sets of technical and social design solutions are developed and compared.
B) ergonomic features of a system are considered to be the most important consideration.
C) systems analysts with proven backgrounds in sociological concerns rate and compare a system's socia
D) human needs are given more importance than technical needs.
E) technical needs are given more importance than organizational needs.

24. Which of the following is an example of using an external integration tool?

A) Creating a Gantt chart
B) Including user representatives as active members of the project team
C) Creating a PERT chart
D) Using portfolio analysis
E) Developing a scoring model

25. Formal planning and control tools:

A) are used to select projects where many criteria must be considered.
B) enable a project manager to properly document and monitor project plans.
C) are used to evaluate alternative systems projects.
D) link the work of the implementation team with users at all organization levels.
E) serve as a road map indicating the direction of systems development.

26. Internal integration tools:

A) enable a project to have sufficient technical support for projects with challenging and complex t
B) enable a project manager to properly document and monitor project plans.
C) portray a project as a network diagram with numbered nodes representing project tasks.
D) consist of ways to link the work of the implementation team with users at all organization levels.
E) enable end users to communicate with system developers.

27. Which of the following types of projects is most likely to fail?

A) Integration of a third-party automated payment system
B) Replacement of middleware with web services for legacy application integration
C) Business process redesign project that restructures workflow and responsibilities
D) Redesigning a user interface to an online investment site
E) Building a web-based interface to an existing system

28. Which of the following statements about project risk is not true?

A) The more dollars spent on project, the greater the risk.
B) The higher the number of implementation staff on a project, the lower the risk.
C) The higher the number of organizational units affected by a project, the greater the risk.
D) Very large-scale systems project have a failure rate that is 50 to 75 percent higher than that for other pr
E) The organizational complexity of a system contributes to the complexity of large-scale systems projects

29. You have been hired to implement an enterprise system that will automate much of the billing a
A) Information systems plan
B) Internal integration report
C) Sociotechnical design report
D) Organizational impact analysis
E) Strategic planning document

30. Which of the following strategies represents the proper approach to a high risk, high reward pro
A) Identify and develop
B) Avoid
C) Treat as a routine project
D) Pursue after all other projects are complete
E) Cautiously examine

31. Which of the following is not a tangible benefit of information systems?

A) Reduced rate of growth in expenses
B) Lower computer expenses
C) Improved resource control
D) Increased productivity
E) Reduced facility costs

32. Which of the following would not be covered in the Budget Requirements section of an informa
A) Requirements
B) Potential savings
C) Difficulties meeting business requirements
D) Financing
E) Acquisition cycle
33. Which of the following statements about scoring models is not true?
A) There are many qualitative judgments involved in using a scoring model.
B) A scoring model is useful for selecting projects where many criteria must be considered.
C) The most important outcome of a scoring model is the score.
D) A scoring model requires experts who understand the issues and the technology.
E) It is appropriate to cycle through a scoring model several times.

34. You have been hired by a firm in a non-information-intensive industry to evaluate its inventory o
A) High-risk projects
B) Low cost, low-benefit projects
C) High-benefit, low-risk projects
D) Any project that might be beneficial
E) Low cost, high benefit projects

35. Which of the following best describes the central method used in a portfolio analysis?
A) Performing an inventory of all of the organization's information systems projects and assets
B) Performing a weighted comparison of the criteria used to evaluate a system
C) Surveying a large sample of managers on their objectives, decision-making process, and uses and nee
D) Interviewing a small number of top managers to identify their goals and criteria for achieving success
E) Scoring proposed systems on a number of dimensions, and selecting the one with the highest score

36. The ________ consists of systems analysts, specialists from the relevant end-user business are
A) project management group
B) project team
C) IS steering committee
D) corporate strategic planning committee
E) system planning committee

37. Which of the following statistics from studies on failed projects is not true?
A) Large software projects on average run 33 percent over schedule.
B) Large software projects on average run 66 percent over budget.
C) Between 30 and 40 percent of all software projects are "runaway" projects that far exceed the original s
D) As many as 17 percent of projects turn out so badly that they can threaten the existence of the compan
E) The average cost overrun of IT projects is 20 percent.

38. All of the following are indications of a failed information systems project except:
A) employees are refusing to switch to the new system.
B) employees have created a spreadsheet solution to manipulate the data generated by the system.
C) a redesigned website has fewer visits to the customer support pages.
D) employees require training to properly use the system.
E) the system is not being used by anyone.

39. Which of the following is not one of the five main variables affecting project success?
A) Risk
B) Vendors
C) Time
D) Quality
E) Cost

40. Which of the following is not one of the immediate consequences of inadequate software projec
A) Cost overruns
B) Customer loyalty
C) Time slippage
D) Technical shortfalls
E) Failure to obtain anticipated benefits

41. Which of the following statements about mobile web apps is true?
A) Users access mobile web apps through their mobile device's web browser.
B) A mobile web app resides on the user's device.
C) A mobile web app only works on certain mobile platforms.
D) A mobile web app requires the user to sign onto a web page.
E) A mobile web app requires the user to login to a web service.

42. Compared to the use of proprietary components, web services promise to be less expensive an
A) their ability to integrate seamlessly with legacy systems.
B) their ability to enable communication among different systems using universal standards.
C) the ubiquity of the Internet.
D) the ability to reuse web services components.
E) their use of custom programming.

43. Groups of objects are assembled into software components for common functions, which can b
A) Object-oriented development
B) Component-based development
C) Structured methodologies
E) Agile development

44. Which of the following is not a top priority in mobile application development?
A) Designing for multitouch
B) Saving resources
C) Limiting the use of keyboards
D) Designing for keyboard data entry
E) Designing for a mobile device's camera or other features

45. A "responsive design" for mobile applications is a design that responds to a user's:
A) needs.
B) location.
C) voice commands.
D) digital device and screen size.
E) gestures.
46. What is the purpose of responsive web design?
A) It allows one website to serve different platforms, such as tablets, PCs, and mobile phones.
B) It allows websites to respond quickly to changing user needs.
C) It enables websites to customize design according to user preferences.
D) It enables websites to customize content based on user location and preferences.
E) It enables different people to responsively program the system.

47. A native mobile app is:

A) a mobile website.
B) a mobile web app.
C) a standalone application that does not use a browser.
D) a responsive mobile app.
E) one that can only operate on selected devices.

48. As a technical project manager, you have decided to propose implementing a prototyping meth
A) Develop the prototype; use the prototype; revise and enhance the prototype.
B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the pro
C) Define the requirements, develop solutions, select the best prototype, and implement the prototype.
D) Define the requirements, develop the prototype, revise and enhance the prototype.
E) Select the best prototype, define the requirements, and implement the prototype.

49. What is the primary driving factor for firms in selecting domestic outsourcing firms to build sys
A) To take advantage of technical skills the firm does not have
B) To save labor costs
C) To avoid change management issues
D) To reduce the cost of hardware
E) To avoid offshore outsourcing

50. Which of the following may occur when systems are created rapidly, without a formal developm
A) End users can take over the work of IT specialists.
B) The organization quickly outgrows the new system.
C) Hardware, software, and quality standards are less important.
D) Testing and documentation may be inadequate.
E) IT specialists dominate the design of the system.

51. In the traditional systems life cycle, end users:

A) are important and ongoing members of the team from the original analysis phase through maintenance.
B) are important only in the testing phases.
C) have no input.
D) are limited to providing information requirements and reviewing the technical staff's work.
E) control the development of the system.

52. End user development:

A) allows end users to create highly complex information systems.
B) increases the time and steps required to produce a finished application when compared to professional
C) allows ends users to develop simple information systems.
D) requires more time to develop systems.
E) requires formal assistance from technical specialists.

53. ________ describe the transformation occurring within the lowest level of the data flow diagram
A) Design requirements
B) Information requirements
C) Technology design plans
D) object-oriented frameworks
E) Process specifications

54. Object-oriented modeling is based on the concepts of:

A) class and inheritance.
B) classes and objects.
C) objects and relationships.
D) objects and inheritance.
E) classes and relationships.

55. To understand and define the contents of data flows and data stores, system builders use:
A) a data dictionary.
B) process specifications diagrams.
C) user documentation.
D) data flow diagrams.
E) systems analysis.

56. The entire system-building effort is driven by:

A) six sigma.
B) feasibility studies.
C) documentation.
D) user information requirements.
E) available information technology.

57. Changes in hardware, software, documentation, or production to a production system to correc

A) acceptance.
B) production.
C) maintenance.
D) post-implementation.
E) implementation.

58. Transferring data from a legacy system to the new system would be defined by which category
A) Input
B) Database
C) Manual procedures
D) Conversion
E) Implementation

59. BPM software provides tools that help business do all of the following except:
A) identify and document processes requiring improvement.
B) create models of improved processes.
C) capture and enforce business rules for performing processes.
D) capture and identify information system requirements for a new system.
E) integrate existing systems to support new or redesigned processes.

60. The four kinds of structural organizational change enabled by IT, in order from least to most ris
A) rationalization, automation, reengineering, and redesigning.
B) rationalization, automation, reengineering, and paradigm shift.
C) automation, rationalization, redesigning, and paradigm shift.
D) automation, redesigning, restructuring, and paradigm shift.
E) paradigm shift, reengineering, rationalization, and automation.
al networks?

l systems is not true?

the dispersed units of global firms.

ting an all-encompassing, new global system when moving towards global operations?

ering changes.

solution. Which of the following is not one of these steps?

obal information system solution?

obal systems?

s to regional and global systems?

global systems should be avoided as much as possible?

ation first in its home territory and then throughout the world

development of the project to parochial interests

al barriers.
ment for developing and operating systems.

or multinational companies?

onomous units in foreign locations.

nated fashion across all units.

onomous units in foreign locations.

o autonomous units in foreign locations.

fashion across all units.

which are then duplicated across the world.


n resources.
ase while decentralizing production, sales, and marketing operations to units in other countries.

urces and strategic management.

counting and human resources.

nt countries is not true?
e project is completely finished and they have been paid.
nably certain they will get the money.
implementation and user involvement and management support?

agement support.
vement and management support.
uire user support.

ions gap is not true?

erent backgrounds, interests, and priorities.
rated into information systems.

lopment project.
solving business problems or facilitating organizational tasks.

d compared.

compare a system's social and technical aspects.

allenging and complex technology.

oject tasks.
rganization levels.


er the risk.
gher than that for other projects.
ge-scale systems projects.

ate much of the billing and accounting work for a statewide HVAC services company. Which of the following

igh risk, high reward project?

ts section of an information systems plan?


o evaluate its inventory of systems and IT projects. Which types of projects should the firm focus on?

folio analysis?
projects and assets

rocess, and uses and needs for data and information

a for achieving success
with the highest score

nt end-user business areas, application programmers, and perhaps database specialists.

at far exceed the original schedule and budget projections and fail to perform as originally specified.
e existence of the company.

ct except:

ated by the system.

oject success?
dequate software project management?

to be less expensive and less difficult to implement because of:

iversal standards.

n functions, which can be combined into large-scale business applications, in which type of software develo

s to a user's:
and mobile phones.

nting a prototyping methodology for a small web-based design project. What is the order of steps you will fol

vise and enhance the prototype.

plement the prototype.

urcing firms to build system solutions?

thout a formal development methodology?

ase through maintenance.

hnical staff's work.

compared to professional development.

of the data flow diagrams.

ystem builders use:

duction system to correct errors, meet new requirements, or improve processing efficiencies are termed:

ined by which category of system design specifications?

er from least to most risky, are:
r countries.
. Which of the following would you prepare to describe how the new system will affect a firm's structure and
he firm focus on?
type of software development?
der of steps you will follow in this project?
ciencies are termed:
ct a firm's structure and operations?