Matthew Berry, Page 1

Matthew Berry
Sr. Unified Communications Engineer, CCIE #26721 (Voice)
Matthew is a passionate technology leader with eight years of experience designing and implementing Unified
Communications and contact center technologies. He holds the industry’s most coveted voice certification, a
Cisco CCIE in Voice. Having both technical knowledge and business insight, Matthew is able to deliver
feature-rich solutions that satisfy project objectives while also providing room for long-term growth. With
excellent team management and people skills, Matthew has delivered outstanding voice solutions to many
highly satisfied clients.

Significant Accomplishments

Architecture Strategy. As Senior Communications Architect for one of the world’s top data recovery
and e-discovery consulting firms, developed enterprise telecommunications strategy including
corporate and contact center architectures; created and maintained worldwide dial plan standards;
managed outsourced consultant relationships. Achieved future goals and address strategies defined as
necessary to future competitiveness. Coordinated and monitored activities of product vendors.
Projects included the following.
― Upgrade of Call Manager 4.x to 7.1(3)
― Implementation of AAR (Automated Alternate Routing)
― Implementation of Least Cost Routing
― New E.164 dial-plan with Cluster-wide Partitions
― Upgrade of Unity Voice Mail system from Unity 5.x to Unity Connection 7.x
― Unified Contact Center Enterprise (UCCE) call flow and scripting standardization
― New Unified Contact Center Express (UCCX) rollout for call centers in Europe
Advanced Troubleshooting and Support. Provided third level phone and remote support for a Cisco partner,
supporting 200 mid- to enterprise-size clients nationwide. Responsibilities also included planning,
scheduling and implementing design and functional changes to the customer’s IP telephony system to
better meet the needs of the users, and assisting the customer with their scheduled off-hours maintenance.
Technology Roadmap Planning. Developed a Technology Roadmap with a Project Portfolio for a
large technology company, leveraging the latest technologies to streamline workflow processes and
enable new ways to conduct business.
Cisco Unified Communications QA Environment. Designed and implemented a Cisco UC QA
environment for a national pharmaceutical distributor. After a successful pilot, the production
environment was upgraded and a complete solution was rolled out. The solution consisted of
redundant Cisco Unified Communications Manager servers, Cisco Unity Connection Messaging,
Unified Contact Center Express, and 750 IP endpoints.
Converged Network Deployment. Responsible for installation and configuration of LAN and WAN
infrastructure equipment to support deployment of over 1,000 IP telephones and wireless devices for an
enterprise size client based in Manhattan, NY.
 Matthew Berry, Page 2

Professional Skills
§ Cisco Unified Communications Manager 3.x – 8.x
§ Cisco Unity 3.x – 8.x
§ Cisco Unified Contact Center Express 4.x – 8.x
§ Cisco Unified Presence 1.x - 7.x
§ Cisco Emergency Responder 1.x – 7.x
§ Cisco Unity Connection 1.x – 8.x
§ Cisco Unified Communications Manager Express 3.x – 7.x
§ Cisco Unity Express 2.x – 3.x
§ Cisco Routers, Switches and Voice Gateways
§ Microsoft Active Directory 2003 & 2008
§ Microsoft Exchange 2000-2010

Education

§ Cisco Certified Internetwork Expert – Voice (CCIE #26721), 2010

§ Cisco Certified Voice Professional (CCVP), 2009 – Renewed 2010
§ Cisco Certified Network Associate Voice (CCNA-V), 2009 – Renewed 2010
§ Cisco Certified Network Associate (CCNA), 2009 – Renewed 2010
§ Cisco Certified Entry Networking Technician (CCENT), 2009 – Renewed 2010
§ CompTIA A+, 2006

Work Experience
§ 2010 - Present, Sr. Unified Communications Engineer, CDW
§ 2009-2010, Sr. Unified Communications Engineer, Kroll OnTrack
§ 2008-2009, Contact Center Engineer, Prime Therapeutics
§ 2006-2008, Lead Support Engineer, Spanlink Communications
§ 2004-2006, Systems and Telecommunications Administrator, AEA International
§ 2003-2004, Systems Helpdesk, Bethany International