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OTHER SERVICE CHARGES

Addressable Change of Service Fee___________________________________________________________ $ 2.00


Call-Log Copy______________________________________________________________________________________ $ 5.00
Deposit Fee________________________________________________________________________________________ $ 50-100.00 Service Rates
Field Collection____________________________________________________________________________________ $ 25.00
Late Fee_____________________________________________________________________________________________ $ 8.50 EFFECTIVE JUNE 2016
Returned Payment Fee__________________________________________________________________________ $ 20.00
Service Restore Fee______________________________________________________________________________ $ 6.00
Statement Copy___________________________________________________________________________________ $ 5.00
Telephone Activation/Transfer Fee___________________________________________________________ $ 25.00
Telephone Number Change Fee_______________________________________________________________ $ 25.00 Brooklyn, Jamaica, Northern Manhattan, Queens,
Southern Manhattan

UNRETURNED/LOST/DAMAGED EQUIPMENT
CableCARD_________________________________________________________________________________________ $ 32.00
Enhanced DVR Set-Top Box_____________________________________________________________________ $ 302.00
Fiber Modem______________________________________________________________________________________ $ 478.00
Gigabit Router_____________________________________________________________________________________ $ 184.00
HD Digital Adapter________________________________________________________________________________ $ 54.00
HD-DVR Set-Top Box______________________________________________________________________________ $ 276.00 TV SERVICES AND PACKAGES
HD Set-Top Box____________________________________________________________________________________ $ 157.00 Starter TV1__________________________________________________________________________________________ $ 22.75
IntelligentHome Cloud Server _________________________________________________________________ $ 135.00 Essential TV2_______________________________________________________________________________________ $ 52.49
IntelligentHome Touchscreen_________________________________________________________________ $ 336.00 (includes Starter TV and selection of 40+ cable networks)
IP Set-Top Box______________________________________________________________________________________ $ 95.00 Standard TV________________________________________________________________________________________ $ 73.99
Modem_____________________________________________________________________________________________ $ 45.00 (includes Starter TV)
Phone Adapter____________________________________________________________________________________ $ 43.00 Preferred TV_______________________________________________________________________________________ $ 78.99
Phone Modem_____________________________________________________________________________________ $ 111.00 (includes Starter TV, Standard TV, Variety Pass)
Tuning Adapter____________________________________________________________________________________ $ 170.00 Variety Pass________________________________________________________________________________________ $ 10.00
WiFi Extender______________________________________________________________________________________ $ 68.00 HD Pass_____________________________________________________________________________________________ $ 8.95
WiFi Modem_______________________________________________________________________________________ $ 100.00 TWC Sports Pass__________________________________________________________________________________ $ 10.00
WiFi Phone Modem______________________________________________________________________________ $ 118.00 TWC Movie Pass___________________________________________________________________________________ $ 10.00
WiFi Router_________________________________________________________________________________________ $ 27.00 Variety Lite Español ______________________________________________________________________________ $ 10.00
Variety Plus Español3_____________________________________________________________________________ $ 5.00
El Paquetazo_______________________________________________________________________________________ $ 34.49
(includes Starter TV and Variety Lite Español)
By subscribing to these services, customer agrees to be bound by the terms of TWC’s Subscriber Agreement which can be Preferred TV en Español_________________________________________________________________________ $ 78.99
found at help.twcable.com/policies.html. Time Warner Cable leases CableCARDs for $2.50 per month, per CableCARD, for
use in customer-owned retail CableCARD-compatible devices. Our leased Set-Top Boxes also include either a CableCARD (includes Starter TV, Standard TV and Variety Lite Español)
or integrated security inside the device. Our lease rate for Set-Top Boxes that contain a CableCARD includes a $2.50 Family Choice4_____________________________________________________________________________________ $ 12.99
imputed charge for the CableCARD. If you lease a CableCARD in lieu of such a Set-Top Box, we now offer a prospective Broadcast TV Surcharge________________________________________________________________________ $ 3.75
monthly credit to reflect the difference between the standard lease rates of Set-Top Boxes and CableCARDs. Please contact Sports Programming Surcharge_______________________________________________________________ $ 5.00
us by filling out the form available via the following link if you believe you may be eligible for or would like more information
regarding this credit: twc.com/CableCARD.
1
Subscription to Starter TV is required for all TV Packages.
2
Cannot be combined with any other tiers. Restricted to Standard Definition non-DVR equipment only. Other restrictions apply.
For customers receiving service through commercial accounts or bulk arrangements, some products, pricing and other
information contained herein may not apply. Please refer to the terms and conditions of the separate agreement. Where
3
Requires subscription to Variety Lite Español.
terms are inconsistent with information in the Service Rates, the terms and conditions of the separate agreement will apply. 4
Family Choice cannot be combined with any other video programming. Family Choice not available in all areas.

Some restrictions apply. Starter TV service must be purchased to subscribe to any other optional video service or tier
services. Pricing, programming and packaging subject to change without notice. Service prices shown are monthly and do
not include sales tax, installation fees, franchise fees and FCC user fees. Not all equipment supports all services. All services PREMIUM SERVICES
may not be available in all areas. Subject to change without notice. Additional charges apply for installation, equipment, HBO® ________________________________________________________________________________________________ $ 16.99
surcharges, applicable taxes and fees. ©2016 Time Warner Cable Enterprises LLC, all rights reserved. Time Warner Cable
and the eye/ear logo are trademarks of Time Warner Inc., used under license. All other trademarks are property of their Showtime® _________________________________________________________________________________________ $ 15.99
respective owners. The Movie Channel™_____________________________________________________________________________ $ 15.99
STARZ®______________________________________________________________________________________________ $ 15.99
Cinemax®___________________________________________________________________________________________ $ 15.99
For TWC store locations, please visit twc.com/stores EPIX®________________________________________________________________________________________________ $ 9.99
Encore Pass________________________________________________________________________________________ $ 6.99

ADULT PREMIUM SERVICES


Playboy TV_________________________________________________________________________________________ $ 12.95
Penthouse__________________________________________________________________________________________ $ 12.95
Hustler______________________________________________________________________________________________ $ 12.95
VIVID________________________________________________________________________________________________ $ 12.99
TEN__________________________________________________________________________________________________ $ 12.95
REAL_________________________________________________________________________________________________ $ 12.95
Manhandle_________________________________________________________________________________________ $ 12.95
Manhandle & HIS On Demand Package5_____________________________________________________ $ 19.95
Adult 3-Pack________________________________________________________________________________________ $ 29.95
5
Not available as part of the Adult 3-Pack.

1-800-TWCABLE For our latest special offers and promotions,


twc.com please visit twc.com
7001-RC-NY-0616
8150 1000-1500 (ALL)
INTERNATIONAL PREMIUMS (Russian Pass Plus - C1R, CTC, NTV America, RTN , RTN +, RTVi & TV 1000 Russian Kino)_$ 29.99
Arabic (Russian Pass Max - C1R, CTC, Dom Kino, Muzika Pervogo, NTV America,
(ART)_________________________________________________________________________________________________ $ 9.95 Rossiya 24, RTN, RTN +, RTR Planeta, RTVi, TV 1000 Russian Kino & Vremya)_____________ $ 44.99
Bengali Vietnamese
(The Bangladesh Channel)_______________________________________________________________________ $ 9.95 (Vietnamese Pass – SBTN & TVBV)______________________________________________________________ $ 19.99
Brazilian — Portuguese
(PFC)_________________________________________________________________________________________________ $ 19.95
(PFC & RTPi)_________________________________________________________________________________________ $ 21.95
SEASONAL SPORTS SERVICES
(PFC, RTPi & TV Globo)____________________________________________________________________________ $ 31.95 ESPN Full Court, ESPN GamePlan, MLB Extra Innings, MLS Direct Kick,
(RTPi)________________________________________________________________________________________________ $ 3.95 NBA League Pass, NHL Center Ice_____________________________________________________________ Varies
(TV Globo)___________________________________________________________________________________________ $ 19.95
(TV Globo & RTPi)__________________________________________________________________________________ $ 21.95
(Brazilian Passport - PFC & TV Globo)____________________________________________________________ $ 29.95 ON DEMAND & PAY-PER-VIEW
Cantonese On Demand________________________________________________________________________________________ Varies
(TVB Jade World – TVB1, TVB2, TVBe, TVBS & CCTV4)________________________________________ $ 39.99 (New Releases & Classic Movies, Adult & Special Events)
Filipino Pay-Per-View (Special Events, Adult Blocks)____________________________________________________ Varies
(GMA Pinoy)_________________________________________________________________________________________ $ 12.95 Disney On Demand_______________________________________________________________________________ $ 5.99
(TFC)_________________________________________________________________________________________________ $ 11.95 Disney Family Movies On Demand____________________________________________________________ $ 4.99
(Filipino GMA Passport - GMA Life, GMA Pinoy, GMA DWLS Radio & The Jewish Channel On Demand______________________________________________________________ $ 6.95
GMA DZBB Radio)__________________________________________________________________________________ $ 14.95 Here TV On Demand_____________________________________________________________________________ $ 7.99
(Filipino Pass Plus - Filipino On Demand, GMA Life, GMA Pinoy, GMA DWLS Radio, HIS On Demand___________________________________________________________________________________ $ 12.95
GMA DZBB Radio & TFC)__________________________________________________________________________ $ 24.99 Too Much For TV On Demand__________________________________________________________________ $ 14.99
French
(TV5MONDE)_______________________________________________________________________________________ $ 9.95
German INTERNET
(DW Amerika)_______________________________________________________________________________________ $ 9.95 Everyday Low Price_______________________________________________________________________________ $ 14.99
Greek Basic_________________________________________________________________________________________________ $ 49.99
(Antenna)___________________________________________________________________________________________ $ 14.95 Extreme_____________________________________________________________________________________________ $ 59.99
(NGTV)______________________________________________________________________________________________ $ 9.95 Ultimate 1006______________________________________________________________________________________ $ 10.00
(Greek Passport - Antenna & NGTV) ____________________________________________________________ $ 15.95 Ultimate 2006______________________________________________________________________________________ $ 20.00
Hebrew Ultimate 3006______________________________________________________________________________________ $ 50.00
(The Israeli Network)______________________________________________________________________________ $ 19.99 Home WiFi_________________________________________________________________________________________ $ 5.95
Hindi 6
Ultimate 100, Ultimate 200 or Ultimate 300 can be added to Extreme.
(Hindi Star Pass – STAR India PLUS, STAR India GOLD, Life OK & APB News)______________ $ 19.99
(Hindi Pass – STAR India PLUS, Sony & Zee TV)________________________________________________ $ 24.99
(Hindi Pass Plus – STAR India PLUS, Sony, Zee TV, Life OK, Willow, TV Asia, PHONE
NDTV 24/7 & ITV Gold)____________________________________________________________________________ $ 39.99 TWC Phone Unlimited___________________________________________________________________________ $ 39.95
(Hindi Passport – STAR India PLUS, Sony, Zee TV, Life OK, Willow, TV Asia, NDTV 24/7, TWC Phone Tri-State_____________________________________________________________________________ $ 29.95
STAR India GOLD, Filmy, UTV Movies, ITV Gold & Eros Now) ________________________________ $ 69.99 Second Line7_______________________________________________________________________________________ $ 29.95
(ITV Gold) ___________________________________________________________________________________________ $ 9.95 International OnePrice® Plan8 (additional)____________________________________________________ $ 20.95
Italian Global Penny Phone Plan (additional)__________________________________________________________ $ 2.95
(Mediaset Italia)_____________________________________________________________________________________ $ 9.95 Voicemail Service (per phone number)________________________________________________________ $ 3.95
(Rai Italia)____________________________________________________________________________________________ $ 9.95 Private Listing (per phone number)____________________________________________________________ $ 3.50
(Italian Passport - Mediaset Italia & Rai Italia)____________________________________________________ $ 14.99 7
Requires primary TWC Phone line.
Japanese 8
Subscription to TWC Phone with TV and/or Internet is required.
(TV JAPAN)__________________________________________________________________________________________ $ 24.95
Mandarin
(CCTV-4 & CTI Zhong Tian)_______________________________________________________________________ $ 11.99 EQUIPMENT & EXTRAS
(Chinese Cinema)__________________________________________________________________________________ $ 9.95 Digital, HD, DVR or HD-DVR Set-Top Box and Remote Package __________________________ $ 11.75
(Chinese Prime)____________________________________________________________________________________ $ 9.95 (includes Set-Top Box and Remote)
(ETTV China)_______________________________________________________________________________________ $ 9.95 DVR Service Fee (per DVR)_______________________________________________________________________ $ 12.99
(ETTV Drama)______________________________________________________________________________________ $ 9.95 Enhanced DVR (per DVR)________________________________________________________________________ $ 15.99
(ETTV Financial News)____________________________________________________________________________ $ 9.95 Whole House DVR or Enhanced Whole House DVR Service (per WH-DVR)____________ $ 19.99
(ETTV News)________________________________________________________________________________________ $ 9.95 The Guide__________________________________________________________________________________________ $ 3.00
(ETTV NY)___________________________________________________________________________________________ $ 9.95 CableCARD (each)_________________________________________________________________________________ $ 2.50
(Phoenix InfoNews)________________________________________________________________________________ $ 9.95 Digital Adapter and Remote____________________________________________________________________ $ 3.25
(Phoenix North America)_________________________________________________________________________ $ 9.95 Internet Modem Lease___________________________________________________________________________ $ 10.00
(Yoyo TV)____________________________________________________________________________________________ $ 9.95
(Mandarin Passport - CCTV -4, CTI Zhong Tian, Phoenix InfoNews &
Phoenix North America) __________________________________________________________________________ $ 19.99 INSTALLATION
(Mandarin ETTV Passport ETTV China, ETTV Drama, ETTV Financial News, Video Installation, Primary Outlet (Unwired or prewired)__________________________________ $ 50.00
ETTV News, ETTV NY & Yoyo TV) _______________________________________________________________ $ 19.99 Internet Installation_______________________________________________________________________________ $ 50.00
(Mandarin Pass Plus - CCTV -4, CTI Zhong Tian, ETV China, ETTV Drama, ETTV Phone Installation________________________________________________________________________________ $ 50.00
Financial News, ETTV News, ETTV NY, Phoenix InfoNews, Phoenix North America Additional Outlet at Time of Installation______________________________________________________ $ 10.00
& Yoyo TV)__________________________________________________________________________________________ $ 29.99 WH-DVR Installation______________________________________________________________________________ $ 20.00
Polish Home WiFi Installation __________________________________________________________________________ $ 20.00
(TV Polonia & Polskie Radio)______________________________________________________________________ $ 17.95 Easy Connect Rescue Fee_______________________________________________________________________ $ 50.00
Punjabi Easy Connect Shipping Charge________________________________________________________________ $ 10.00
(Jus Punjabi)________________________________________________________________________________________ $ 9.95 Trip Charge9________________________________________________________________________________________ $ 50.00
(TV84)_______________________________________________________________________________________________ $ 11.95 Custom Work Hourly Service Charge_________________________________________________________ $ 50.00
Russian 9
Applicable when adding and/or relocating outlet, transferring, reconnecting, upgrading and/or downgrading services and
(Channel One Russia)______________________________________________________________________________ $ 14.95 picking up equipment. Applicable if technician determines that the problem is not related to Time Warner Cable’s service or
(CTC)_________________________________________________________________________________________________ $ 9.95 equipment. This charge may be waived if the customer subscribes to the Time Warner Cable Service Protection Plan.
(NTV America)______________________________________________________________________________________ $ 9.95
(RTN)_________________________________________________________________________________________________ $ 14.95
(RTN Plus)___________________________________________________________________________________________ $ 14.95
(RTVi)________________________________________________________________________________________________ $ 9.95
(TV1000 Russian Kino)____________________________________________________________________________ $ 9.95
(Russian Passport - C1R, RTN, RTVi & TV 1000 Russian Kino)_________________________________ $ 25.99