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Pan Asia Banking Corporation PLC is a public limited liability company incorporated in Sri
Lanka on 6th March 1995 under the companyǯs act of No.17 of 1982 and reregistered under
the companies act No.07 of 2007. A licensed commercial bank and listed in the Colombo
stock exchange.


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~espite the challenging economic conditions Pan Asia Bank has shown positive signs
towards growth, its major strengths are its Human capital and Liquidity management
which in turn have contributed towards reaching many milestones.

Companyǯs unique mission is to create the largest satisfied customer base by providing
professional, personalized, secure, quality banking and financial services, using modern
technology and innovative products. With excellent service quality standards and
personalized services to its customers has allowed them to widen the customer portfolio.



*‘ 0ecord earnings: Gross Income grew by 19% to reach Ts. 3862 Mn and
Operating profit up by 69% to 0s. 874 Mn.
*‘ Strong Balance Sheet : Total Assets grew by 14% to 0s. 21,559 Mn
*‘ Customer ~eposits grew by 13% to 0s. 16,329 Mn
*‘ 0ecognition Award: 0anaviru Harasara project was awarded with a DzMeritdz
from the Ceylon Chamber of Commerce.
*‘ A year of change with several key changes in personnel, processes and
improvement in controls. 

Today Pan Asiaǯs branch network has widen to 37 online branches and is embarking on an
ambitious branch expansion programme by expanding the services across the country
specially in the North and East and has plans for significant growth for the next two years.

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Competition within the banking industry is intensifying; today banks are keen in ensuring
that their customers are offered with innovative products backed up by excellent customer
service. Hence its essential that these standards are set at all levels in the business.

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0egional Manager of Pan Asia was interested in studying the performance of a newly
opened branch, hence he requested the branch manager to present him a report on the
number of accounts opened on an average per week.

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Based on the requirement the branch manager was able to collect the required sets of data
for the past 30 weeks in order to compute the average. With the little knowledge of
statistics he has presented the below mentioned objectives.

 ‘To organize and present the data in such a manner in order to be more and
comprehensible and useful.
 ‘ To evaluate and comment on the distribution of the accounts being opened. 
‘ Calculate the DzAveragedz no of accounts by using an appropriate technique.
" ‘Computation of an appropriate measure of dispersion. 
 ‘Possibilities of using the positional values (quartiles, median and the mode as
averages with associate measures of dispersion. 


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In order to carry out the above analysis the ~escriptive statics will be used, it is essential to
understand what descriptive statistics is all about before it is been put into practice.

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~escriptive statistics are used to describe the basic features of the data in a study. They
provide simple summaries about the sample and the measures. Together with simple
graphics analysis, they form the basis of virtually every quantitative analysis of data.

There are three major characteristics of a single variable

3‘ The ~istribution
3‘ The Central tendency
3‘ The ~ispersion

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The distribution is a summary of the frequency of individual values or ranges of values for
a variable. The simplest distribution would list every value of a variable and the number of
persons who had each value.

~istributions may also be displayed using percentages. For example

3‘ percentage of people in different income levels

3‘ percentage of people in different age ranges
3‘ percentage of people in different ranges of standardized test scores

  
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The central tendency of a distribution is an estimate of the "center" of a distribution of

values. There are three major types of estimates of central tendency:

3‘ Mean
3‘ Median
3‘ Mode

The  or average is probably the most commonly used method of describing central
tendency. To compute the mean is to "" up all the values and "!"#  of
values.

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The " is the score found at the exact middle of the set of values. One way to compute
the median is to list all scores in numerical order, and then locate the score in the center of
the sample.

The " is the most frequently occurring value in the set of scores.

 

~ispersion refers to the spread of the values around the central tendency. There are two
common measures of dispersion,   and the "" "!. The  is
simply the highest value minus the lowest value.

The %""! is a more accurate and detailed estimate of dispersion because an
outlier can greatly exaggerate the range. The Standard ~eviation shows the relation that set
of scores has to the mean of the sample.



Presented below are the noof accounts opened for a period 30 weeksat a branch.

68 36 08 36 27 34

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 116 46 21 41 19 25

88 21 38 40 41 37

97 32 09 17 29 15

67 34 15 36 17 26

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00 and under 20 7

20 and under 40 14

40 and under 60 04

60 and under 80 02

80 and under 100 02

100 and under 120 01

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    Ú = 30

With reference to the above table it can be stated that in 14 weeks a sum of 20 -40 accounts
were opened. Whilst on a particular week the branch recorded 100 - 120 accounts.

In order to understand the above data graphically and in more comprehensive details
Histograms are used. (0efer Section 4.0 Analysis of ~ata)

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‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘‘Sum of
Variable Variance CoefVar Squares Range Skewness Kurtosis
C1 658.88 67.79 62124.00 108.00 1.63 2.54

Minitab was used to compute the measures of Central Tendency, ~istribution and the
~ispersion. (0efer annexure 1 for further reference)

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With reference to the frequency table 3.1 it can be noted that that in 14 weeks 46.6 % have
recorded accounts in the range of 20 to 40 accounts. Further in one week 3.3 % have
recorded accounts in the range of 100 to 120 accounts.

When considering the measures of central tendency the     or the average
was recorded at 37.87 indicates that the on an average 38 accounts are opened in a week.

15.5th item or in other words 15 accounts would have account values less than this figure
the remaining 15, more than this figure, hence 15.5th item appeared in the class 
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which was indicated as the median class and the median depicted at 34 which in
turn means the midpoint of an arranged item.

Studies suggest that arithmetic mean does not describe a distribution fully since at this
instance a measure of dispersion needs to be introduced to explain the distribution in
detail one such dispersion is the %""! it is simply a measure of the average
dispersion of items from the mean value.

Standard deviation was highlighted at 25.67 a relatively low value of standard deviation (in
relation to mean i.e. 37.87) suggests that the average dispersion is low and therefore the
items are closely spread (high degree of clustering) about the mean value.

Standard deviation will now be compared against the mean value in order to assure the
nature and degree of dispersion about the mean. In this study the mean value is 37.87 and
the standard deviation is 25.67 so when comparing the standard deviation in relation to
the mean as percentage the result would be the co efficient of variation i.e. S~ MEAN * 100
25.67 37.87 * 100 = 67.78 (0efer Section 4.0 Analysis: ~escriptive Analysis).

The first quartile in this data would be 20.5 which indicates that 25 % of the items lie
below this value whilst third quartile represents 40.1 which signifies that 75 % of the items
lie within 40.1.

Another form of dispersion is the  which shows the distance or the gap within which
the values of items lie

i.e. Maximum value Ȃ Minimum value = 0ange

116 Ȃ 08 = 108 (0efer Section 4.0 Analysis: ~escriptive Analysis).

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A positive value of 1.63 indicates skewness to the right further A positive Kurtosis value of
2.5a typically indicates that the distribution has a sharper peak, thinner shoulders, and
fatter tails than the normal distribution

In conclusion the use of descriptive statistics on the above data gives us a very much
detailed approach on how effectively it is been used to analyze 0aw ~ata in minute details
which in turn provides the company with vital information for strategic decision making.

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1.‘ K.B.M. & ~egamboda, S. (1992),  

 
 

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2.‘ Pan Asia Bank 2009, Annual 0eport 2009
3.‘ ~escriptive Statistics; http://www.socialresearchmethods.net/kb/statdesc.php
>0etrieved on June 2010]

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