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FDC124348

Andritz Uses Cloud Services for Efficient Ordering


Process of Spare Parts
Daniel von Känel
Autodesk Customer Success Services

Josef Haintz
Andritz AG

Learning Objectives
• Design Cloud Services solutions with Fusion Lifecycle and Forge Large Model
Viewer integration
• Manage customer equipment efficiently and identify required spare parts
• Impact business with a cloud-based Spare Parts Portal
• Achieve fast usable results with agile team management

Description
Join Andritz on the Smart Services journey that has catapulted them into the Industry 4.0 space.
Discover how Andritz has implemented a fully working Spare Parts Portal with lightning speed.
Hear how the project team used an Agile approach to integrate Autodesk Cloud solutions into
existing enterprise services. See how they have realized a competitive advantage for Andritz
selling spare parts against growing non-OEM competition. Check out how easily Andritz
customers can identify the spare part they need with confidence, even in the most complex
equipment, and trigger an order process for speedy delivery. Be inspired by surprising aspects of
the solution design and see how integration of Autodesk Cloud Services can retain customer
satisfaction and ignite new business in a highly efficient manner.
Everyone on the project has been excited by the possibilities.

Your FORGE DEVCON Expert(s)


Daniel von Känel is project manager in Autodesk Consulting organization, driving cross-
functional teams to deliver strategic projects to customers allover in Europe. He has over 12 years’
experience with delivery of projects over the whole Autodesk portfolio. He worked with large
enterprises to implement business workflows based on newest industry trends like Building
Information Modeling BIM or Industry 4.0. A recent highlight is the integration of Autodesk Cloud
Services with existing customer enterprise services. Daniel is certified as Project Manager
Professional PMP and applies effective project management principles depending on the situation
in either traditional delivery approach or according agile methodology. Being results focused and
highly collaborative, he recognizes and embraces the value of pragmatic thinking, strong
leadership and stakeholder management to drive informed decision-making - with the ultimate
goal of bringing new and innovative solutions to customers.

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Josef Haintz is program manager at Andritz for Smart Service whereas the spare part catalog
now rolled-out is the first part of various service modules within an new B2B service platform
under development for global use. His role within the IT department started only some months
ago when the Smart Service initiative - which he created already some years before - was
accepted as global solution for the entire Andritz group. He did start his career with Andritz after
his master degree in process engineering already 35 years ago where he joined the business
area of the today called Separation division. During his work life he gained enormous experience
in several positions such as manager for R&D, sales, process technology, quality up to service,
where he perfectly learned to listen to his worldwide customer needs. Hence it was also one of
his tasks in the spare part catalog development to perform internal and external customer
interviews to get valuable feedback for setting priorities for the UI- as well as for the feature
development. He knows how to deal with teams and support them in order to make them most
efficient in project execution

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Business Case
The Andritz Group
ANDRITZ is a globally leading supplier of plants, equipment, and services for hydropower
stations, the pulp and paper industry, the metal-working and steel industries, and solid/liquid
separation in the municipal and industrial sectors.

Headquarter: Graz, Austria


Global presence: over 250 production sites and service/sales companies worldwide
Employees worldwide: 26.000

ANDRITZ is a global market leader with four business areas:


• Andritz Hydro: electromechanical equipment for hydropower plants (turbines,
generators); pumps; turbo generators
• Andritz Pulp & Paper: equipment for production of all types of pulp, paper, tissue, and
board; energy boilers
• Andritz Metals: presses for metal forming (Schuler); systems for production of stainless
steel, carbon steel, and non-ferrous metal strip; industrial furnace plants
• Andritz Separation: equipment for solid/liquid separation for municipalities and various
industries; equipment for production of animal feed and biomass pellets
Business Need
ANDRITZ business requires that all communication with their customers after delivery and
installation of their equipment and plant with respect to any service requirements, performance
problem, optimization requests, needed spare parts etc. is managed through a Business to
Business (B2B) platform.
The objective is to retain customer satisfaction and gain knowledge of usage of spare parts on
customer sites. It enables ANDRITZ also to gain competitive advantage in selling Spare Parts
against growing non-OEM competition.
Smart Services Program
ANDRITZ launched the corporate wide Smart Services initiative to improve communication with
their customers through a B2B platform after delivery and installation of equipment and plants.
This platform need to provide a web access for each customer to his Andritz dashboard and
provides him the capability to identify and order spare parts.
Spare Part Catalog
The Spare Part Catalog (SPC) is the first initiative from the Smart Services Program. A number
of requirements where defined for the Spare Part Catalog to enable ANDRITZ customers order
parts for his installed Andritz equipment from his own Andritz Service B2B platform. This should
work by simple selection of spare parts kits or maintenance packages and request a quotation for
selected parts in the basket.
Below customer journey illustrates the high-level workflow for the SPC:

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The user shall be able to navigate to the individual parts and machines and select the spare part
kit or maintenance package using any of the following methods:
1- From drawings of a complete plant consisting of a group of machinery, instrumentation
etc.
2- From the assembly drawings of a complete machine
3- Using a browser view of the plant configuration
4- Search function by machine description, as well as via various categories lists
5- Via P&D’s (process and instrument diagrams) or general assembly drawings of an
electrical cabinet.
After identification and selection, the parts needed can be dropped into a shopping cart which is
then sent as a request for quotation (RFQ) directly by e-mail to a dedicated Andritz address.

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Solution Design
Andritz IT and Autodesk Consulting implemented a cloud-based solution which is the main
platform for ordering machine spare parts and integrates with Andritz existing systems in order to
present customer data and machine installed base data and facilitate the spare part selection.
The solution is designed to enable the following key features:
• Equipment by Plant Navigation Structure: user is able to easily navigate from the
customer plant, plant island, process area down to the equipment in order to identify
and select the machine’s spare parts.
• User can directly select an equipment from a list of equipment’s available for the
customer, with the ability to filter down the equipment’s by equipment name or number.
• Quick Search: From a Search Tool Bar, user can search for an equipment by
equipment number, name, description, or serial number. User can also search for
spare parts by spare part number and name.
• 3D Model Viewer: when selecting a machine, user can view the machine in 3D, with
the ability to rotate, pan, focus on a specific part, zoom in/out, in addition to other
model interrogation options. User can also view the model in explosion view with part
numbers. The viewer supports a number of 3D model file formats owned by Andritz.
• 2D Model Viewer: similarly, to the 3D model viewer, user can view 2D models and
P&IDs using this viewer.
• User can also view any documents attached to the equipment, such as user manuals.
• BOM View: From the model viewer interface, the system displays a hierarchical BOM
of the selected equipment.
• Request for Quotation: user submits a request for quotation for spare parts on a
selected part or equipment that are added to a shopping cart.
• View Price and Stock Information: Andritz user can check the price and the available
stock of spare parts of the selected part or assembly
• Track Requests: Requests for quotations are tracked by the system, and user is able
to view a history of those requests.
• Catalog Import Tool: a simple form allows Andritz catalog maintainers to upload the
machine CAD data (2D/3D models, P&IDs and BOM) into the Spare Parts Platform.
• User/Role Management: Flexible security configuration and management of user roles
and access permissions.
Conceptual Architecture
The diagram below illustrates the conceptual architecture of SPC:

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The concept behind the Spare Parts Platform is to display the spare parts catalog in a cloud-
based web environment and enable Andritz employees and customer users to submit request for
quotations anytime, anywhere. This component of the solution is accessed from a web browser
using a PC, laptop or a smart device.
Another fundamental part of the SPC is the integration platform. This platform hosts the
integration interfaces that are required to transfer and exchange the required data from one
solution component to another. The integration interfaces that have been defined to-date are:
- An interface that pulls Customer master data and related Machine data from Andritz
CRM system, webCRM
- An interface that pulls BOMs and spare parts catalogs from Andritz SAP system, ASAP
- An interface that pushes the RFQ number to ASAP.

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Logical Architecture
The diagram below illustrates a more detailed view on the logical architecture of SPC:

Spare Parts Catalog Web Portal


This web based component of the solution provides access for the users (Andritz employees and
customers) to the spare parts platform. It is accessed via a browser from any device. User enter
a pre-defined URL into the browser, which takes him to the login screen, the entry point to the
web portal. After successful login, the system displays a specific page depending on the logged-
in user role.
Navigation Structure and Equipment Views:
The web portal allows user to navigate from Plant -> Plant Island -> Process Area down to
equipment to view the parts of the equipment and visualize it in 3D, 2D and P&ID viewers. In
addition there is a BOM view of the assemblies and parts of the selected equipment, and a view
of all the available spare parts of the selected part.
Equipment and Parts Search:
Users can search for any equipment or part he has access to (as defined by Andritz admin or
Company user admin) using a Search toolbar. Clicking on the Search tool bar from the menu
redirects the user to a Search page. The search page allows user to search for an equipment by
equipment number, name, description, or serial number. User can also search for spare parts by
spare part number and name.

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Submitting RFQs:
The web portal allow users to submit requests for quotations (RFQs) for spare part kits or
maintenance packages which triggers a notification in the Andritz SAP
Tracking RFQs:
All RFQs submitted through the web portal are tracked. The web portal provides an interface for
viewing the history of RFQs in table format and details of the request.
Fusion Lifecycle Platform
The Fusion Lifecycle platform is the component used in the background to manage the items
which are presented in the Spare Parts Platform web portal. Autodesk Fusion Lifecyle is the cloud-
based tool used in this component.
Fusion Lifecycle includes product data management capabilities, making it an end-to-end PLM
solution in the cloud. Andritz is able to manage the entire concept-to-market workflow. The cloud
PDM functionality in Fusion Lifecycle includes core product data management features to improve
engineering productivity by organizing, managing and tracking design data. Fusion Lifecycle
makes the management of design data as easy and as intuitive as saving files to folders – but
with revision control and versioning happening automatically. Users can manage 2D & 3D CAD
files from Autodesk® Fusion 360, Autodesk® Inventor, AutoCAD®, as well as design
documentation in a wide variety of formats, like Excel, PowerPoint, PDF, DOC, and more.
The solution utilizes the out-of-the-box administration capabilities of this tool for handling and
maintaining plants, plant islands, process areas, equipment’s, equipment parts, equipment
related documents, BOMs, spare part kits, maintenance packages and customers.
In addition, Fusion Lifecycle platform manages and store the application users, user groups, roles
and the security and access permissions of the users.
The history of the RFQs that are submitted through the web portal are also stored in Fusion
Lifecycle platform to enable user to track the requests. However, the request itself is stored in
ASAP.
Catalog Import Tool
A simple windows form allows the Andritz admin to upload the CAD (2D/3D models and P&IDs)
and BOM data to the Fusion Lifecycle platform. This form is packaged into an executable file that
is deployed on the Andritz machine of the catalogue maintainers.
Integration Interfaces
webCRM -> FLC

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An integration interface is implemented to pull Andritz customer master data & installed base from
webCRM (the CRM system used at Andritz) and push it into Fusion Lifecycle platform. Micrsosoft
BizTalk is the middleware system that connects to webCRM and extract the data. A REST web
service is implemented to connect to BizTalk and import the data into Fusion Lifecycle.

C <-> ASAP

An integration interface is implemented to pull the price and available stock of spare parts from
ASAP (the SAP system used at Andritz) and push it into FLC platform whenever a user makes a
selection of equipment parts in the web portal (On-demand). Micrsosoft BizTalk is the middleware
system that connects to ASAP and extract the data.

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End 2 End Process
The basic idea of the SPC is to navigate a customer representative or an Andritz internal
employee to a specific equipment. The user has then the possibility to identify spare parts and
put them into a basket. Once selection is completed he can request from Andritz a quotation for
further processing with the procurement department. Below diagram represent on a high level the
user journey:

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Customer selection
For Andritz internal users the process starts by selecting a specific customer. The SPC offers
three options to search:
• Select by full text search
• Select from address book
• Select from a list of all customers

Browse by plant
For customers with large plants the SPC offers to browse for a specific plant and narrow down
the search by selecting from process area or a P&ID diagram. The user can further filter for the
requested equipment by the search box.

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Browse by equipment
User can directly select an equipment from a list of equipment’s available for the customer, with
the ability to filter down the equipment’s by equipment name or number.:

Equipment overview
After selection of a specific equipment the SPC provides an overview with further detailed
information.

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Identify spare part 2D
Users have the option to select a specific part from a 2D representation. The panel on the left
displays a hierarchical BOM of the selected equipment. Selecting an item from the BOM focus on
it in the model viewer and the system displays any spare parts available for the selected item.

Identify spare part in 3D


Users can view the machine in 3D, with the ability to rotate, pan, focus on a specific part, zoom
in/out, in addition to other model interrogation options. User can also view the model in explosion
view with part numbers. The viewer supports a number of 3D model file formats owned by Andritz.

Identify spare part by P&ID


Users have the option to select a specific part from a P&ID representation.

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Ordering process (Basket)
Users can submit a request for quotation for spare parts on a selected part or equipment that are
added to a shopping cart.

Get Request for Quotation


Once Andritz back office processed the RFQ the users have the possibility to select the specific
quotation and download the document for further processing with the procurement department.

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Spare Part Catalogue impact to ANDRITZ business
To measure the success of the Spare Part Catalog the Andritz management defined a number of
different aspects.
Feedback from users
In several presentations the SPC was demonstrated to Andritz internal users and received
overwhelming good feedback from the first impressions:

Further statements from test user confirms that concept is great and can potentially revolutionize
the spare part business in Andritz. They see also a good potential to help increasing the business
and profit by making it very easy for the customer to find the right spare/wear parts and for us to
decrease internal process time for handling quotations. Additional benefits are expected when
the SPC support the sales team in front of the customer.

Benefits convert into EBITDA increase


The Andritz management expects that the benefits will rapidly transform into a significant increase
of the EBITDA once the SPC is in production and accessible for the Andritz customer base. The
expected impact is outlined in below diagram:

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Value proposition for a cloud based platform
Furthermore, ANDRITZ can benefit from a number of advantages by implementing the Spare Part
Catalogue on Autodesk Cloud Services like Forge Large Model Viewer and Fusion Lifecycle:
 Cloud based solution promises:
 No hardware costs
 No operational costs for Andritz hardware
 No maintenance costs for Andritz IT
 No software/hardware requirements; only requirement is web browser
 Generic solution design that supports the extension of other features of the B2B platform
 Integration platform that enables interaction with current Andritz systems and other
possible Andritz software in the future.
 Large amounts of data uploaded through the Catalog Import Tool and maintained in
Fusion Lifecycle
 Large Model Viewer for a number of Andritz model types

Industry 4.0: Product as a Service


With the Smart Service Program Andritz makes a big step into the Industry 4.0 area. The spare
part catalog increases significant the customer experience by delivering an enhanced service and
personalized engagement.

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Autodesk is proud to assist Andritz on this journey with their technology stack and competence of
the experienced Customer Success team.

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Project delivery success factor: Agile methodology
Benefits of agile software development
An important aspect for the success of the Spare Part Catalog was the selected project delivery
approach in realizing the project. From the beginning of the project the management team defined
that the project should be realized by applying the agile methodology.

Agile methodology promised for a high degree of collaboration between all project stakeholders
and providing more opportunities to truly understand the product owners vision. Delivering
working software early and frequently increased stakeholders’ trust in the team’s ability to deliver
high-quality working software and encouraged them to be more deeply engaged in the project.

In Release and Sprint planning meetings the demands from the business were categorized and
features prioritized for iteration planning. The review sessions provided the product owners a high
transparency on progress and direction of the solution. This offered an opportunity to constantly
refine and reprioritize the overall product backlog. New or changed backlog items were then
planned for the next iteration, providing the opportunity to introduce changes within a few weeks.
By allowing the product owners to determine the priority of features, the team understood what
was most important to the Andritz business, and could deliver the features that provide the most
business value.

By using time-boxed, fixed schedule Sprints of initially 2 weeks and later 4 weeks, new features
were delivered quickly and frequently, with a high level of predictability.

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The team constantly created user stories to define product features. By focusing features on the
needs of real users, each feature incrementally delivered value, not just an IT component. This
also provided the opportunity to beta test software after each Sprint, gaining valuable feedback
early in the project and providing the ability to make changes as needed.

Breaking down the project into manageable units offered the project team the opportunity to focus
on high-quality development, testing, and collaboration. Also, by producing frequent builds and
conducting testing and reviews during each iteration, quality was improved by finding and fixing
defects quickly and identifying expectation mismatches early.

Overall the experience of adopting Agile software development practices was very positive. The
team have seen the Spare Part Catalog delivered on time and with a high degree of customer
satisfaction. By incorporating the ability to change, the team have been able to better incorporate
feedback from demos, usability testing, and client and customer feedback.

Agile was a very powerful methodology to develop the Spare Part Catalog. It provided from the
beginning a number of important business benefits to the whole project stakeholders and team.
Agile helped the project teams to deal with many of the most common project pitfalls (such as
cost, schedule predictability and scope creep) in a more controlled manner. By reorganizing and
re-envisioning the activities involved in custom software development, Agile achieved those same
objectives in a leaner and more business-focused way.

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