ACTIVIDAD DE PROYECTO 9

LEARNING ACTIVITY 24: APPLY COMMUNICATION TECHNIQUES

AND GROUP DYNAMICS IN
PREVIOUSLY PROGRAMED ACTIVITIES.

APRENDIZ: NANCY YUDITH LOPEZ AMAYA

INSTRUCTORA: GLADYS STELA SANTOS ESTUPIÑAN

CENTRO DE GESTIÓN ADMINISTRATIVA Y FORTALECIMIENTO

EMPRESARIAL - CEGAFE
PROGRAMA TECNÓLOGO GUIANZA TURÍSTICA.
SENA
GUIANZA TURISTICA(1677878)
TUNJA BOYACA
AÑO 2019
1. Read the learning material “Speak up wisely!” in order to have the necessary
tools for the elaboration of the evidence.
2. After analyzing the materials content, please read also these complementary
materials:
o Communication and promoting policy in tourism marketing.
o Communication and sustainable tourism.
o Effective communications.

3. Answer the next question: ¿Why did you choose to become a tour guide?
Write, at least, 200 words.

I chose to become a tourist guide because I want to be a professional with a

vocation of service, responsible and committed to society, trained with knowledge,
skills and attitudes, as well as, interact in different languages, to contribute to the
integral development of tourism, promoting socio-cultural values and historical,
In addition because in the area of tourism there is greater offer and also the tourism
guide is one of the professions with more future in the tourism sector. It is a basic
pillar when it comes to promoting a destination. This point is related to the fact that
the tourism sector is a growing sector. Since more people travel the world, more
employment positions are offered, that is, there is a greater job offer!
Tourism is also one of the most sustainable economic activities for many countries
and easier to develop positively in countries that have not yet optimized it. It is
characterized by integrating a great diversity of businesses with the ability to revive
the local economy.
4. Imagine that you are the owner of a tourism company, and is in front of a
group
of tourists. Please, write a “Welcome protocol” where you describe the steps
you and your team will follow to give a warm welcome to the tourists. Write a
paragraph of more than 200 words and, at least, 5 different steps.
o Who are we: Explain when and where the company was born.
o Description of the main interests of the company.
o Describe goals of the company
o What makes your company different from other touristic companies.

Good day WORLD TRAVEL company that promotes the tour welcomes you, my
name is NANCY JULITH AMAYA and I will be the guide to accompany you
during the tour we are.
We are a company whose mission is to make known the wonders of Lengupa, this
company was born in two thousand five in the municipality of Campohermoso The
constant number of foreigners who visit Campohermosos and the variety of its
landscapes made this company arise because it also generates foreign exchange For
the municipality.
 Our objective is
• Provide tourists with quality services with efficiency, to help us differentiate our
services from similar ones.
• Organize trips to different tourist points.
• That the quality of our services exceeds those of the competition and the
expectations of our customers.

Our company works for an environmental and social commitment, offers a quality
service
Offer a human service and with the highest quality standards, provide the customer
with security and confidence when providing the service, stay at the forefront in
terms of market needs. Ethical behavior is maintained inside and outside the
company. It has reliable and highly qualified personnel. Ensure the well-being of
both internal and external customers. Comply with all the requirements required for
the optimal operation of the company

5. Write a series of 7 recommendations your tourists must follow for a good tour
guiding.

 get vaccinated against yellow fever at least 10 days before traveling

 Pack the appropriate clothes according to the area you are going to visit.
 Bring personal hygiene items; sunscreen, insect repellent.
 You must purchase travel insurance that provides coverage for medical care
and emergency hospital care.
 you must carry your personal documents (identification, health insurance
card, passport).
 Along the way, leave only your tracks and not other marks of your step:
 If you are taking any medication, are under medical treatment or have an
allergy, let us know beforehand and do not forget to pack your medications.

6. Include 2 warming up group activities you can use for the first time with your
tourists, and describe what would you do, your expressions and your
expectations. Check different activities in the learning material.

♦ SHAKE AND WAKE UP: one foot / one leg / fingers of one hand / one hand /
one arm / trunk of the body / head with tongue out / all parts of the body / combine
different parts (fun).
♦ INDIVIDUAL BREATHING: move around the place making short and quick
inspirations smelling the environment, the various objects and things, the partners.
 7. Write five of the most common questions that tourist could make when visiting
the different destinations. After that, write your answer.

In what year was the municipality de campohermoso founded?

Our municipality was founded on November 30, one thousand six hundred and two.

In what year does the history of the cardeñosa go back?

It goes back to the year one thousand five hundred and thirty-seven, when the troops of the
Spanish captain Juan de San Martin advanced in search of a route to advance to the eastern
plains,

What kind of medicine did teguas practice?

Teguas practiced empirical medicine characterized by formulation based on medicinal

plants.

What are the characteristics of the hammock bridge?

It was a fabric of natural ropes of a certain tree more flexible than wicker, but thicker and
stronger, called bejuco, whose limbs hung from two trees on opposite banks, the fabric
hanging in the middle, swinging

Campohermoso sells medicinal plants?

If campohermoso sells medicinal plants but not in large quantities and does so only within
the municipality.

8. Write a completion exercise to finish the tour. You also can choose one option
from the learning material. Write your goodbye words and good wishes to your
tourists.

♦ CHANGE OF SENSE: walking around the place, every time the facilitator says
"change of direction", everyone changes course. Change the rate of change
indicating it more often, more spaced.

Farewell: In the name of world trips that made the tour possible I thank you for
participating in this tour and I invite you to continue enjoying each of these visited
sites, discovering the flavors and knowledge of our beautiful beautiful countryside.
9. Once you have written the welcome protocol, make a video where you show
the interaction with a foreign person. Please, ask a foreign person to play the
role of “tourist”, and ask him / her to ask the five questions you have written in
the point 7. Then, you have to assume the role of tour guide and answer the
questions.

10. Send the instructor a document in .Docx extension file where you include all
the written paragraphs required. Also, send the instructor the video file that
must be saved in MP4, MVW, AVI, MOV format, through the virtual learning
platform.