Republic of the Philippines

Province of Davao Oriental

City of Mati

CITY HEALTH OFFICE

“Access Enhanced” Frontline Service Workflow Standards

OPERATIONAL WORKFLOW
SERVICES: NATIONAL IMMUNIZATION SERVICES
8:00 am to 5:00 pm Weekdays Only (Monday-Friday)
DURATION: 5 mins, (minimum), 30 mins. (maximum)
STEP APPLICANT/ CLIENT SERVICE DURATION PERSON IN- FEES FORMS
PROVIDER OF THE CHARGE USED
ACTIVITY
1 Give a Laboratory 1-5 mins OPD Staff Laboratory
Request Form for the Request Form
corresponding
examinations to
undergo.
2 Pay the corresponding fee for every examination or Issuance of Official 1-3 mins Collection CBC/Platelet- Official Reciept
present the necessary documents for clearance. Receipt or Giving Officer or Blood Typing-
clearance to undergo Cashier Hemoglobin-
the examinations HBsAg-
Pregnancy
Test-
Urinalysis-
Fecalysis-
HIV-
Gram Stain-
AFB Smear-
Syphilis-
3 Present the laboratory request form with the Official Conduct the 1-2 hours Med Tech
Receipt at the receiving section of the laboratory Laboratory Min:30mins

(087) 3884-428 / 811-3278 Fax No. (087) 811-3278 maticityhealthoffice@yahoo.com

 Republic of the Philippines
Province of Davao Oriental
City of Mati

CITY HEALTH OFFICE

“Access Enhanced” Frontline Service Workflow Standards

Examination based on Max: 2 hours

the request
4 Releasing of Laboratory results Results will be 1-3 mins Med Tech
recorded and encoded
in the system before
released
END OF TRANSACTION

(087) 3884-428 / 811-3278 Fax No. (087) 811-3278 maticityhealthoffice@yahoo.com

 Republic of the Philippines
Province of Davao Oriental
City of Mati

CITY HEALTH OFFICE

“Access Enhanced” Frontline Service Workflow Standards

FLOW CHART
LABORATORY BLOOD CHEMISTRY
7:00 am to 8:00 am Weekdays Only (Mon & Wed only)
DURATION: 30 mins, (minimum),4 Hrs.. (maximum)
STEP APPLICANT/ CLIENT SERVICE DURATION PERSON IN- FEES FORMS
PROVIDER OF THE CHARGE USED
ACTIVITY
1 Secure a Laboratory Request Form from the Physician Give a Laboratory 1-5 mins OPD Staff Laboratory
or thru the Officer of the Day at the OPD. Request Form for the Request Form
corresponding
examinations to
undergo.
2 Pay the corresponding fee for every examination or Issuance of Official 1-3 mins Collection FBS- Official Receipt
present the necessary documents for clearance. Receipt or Giving Officer or Uric Acid-
clearance to undergo Cashier Cholesterol-
the examinations Lipid Prof-
Creatinine-
SGPT-

3 Present the laboratory request form with the Official Conduct the 1-4 hours Med Tech
Receipt at the receiving section of the laboratory Laboratory Min:30mins
Examination based on Max: 3 hours
the request
4 Releasing of Laboratory results Results will be 1-3 mins Med Tech
recorded and encoded
(087) 3884-428 / 811-3278 Fax No. (087) 811-3278 maticityhealthoffice@yahoo.com
 Republic of the Philippines
Province of Davao Oriental
City of Mati

CITY HEALTH OFFICE

“Access Enhanced” Frontline Service Workflow Standards

in the system before

released
END OF TRANSACTION
FLOW CHART
PRE-NATAL LABORATORY
8:00 am to 5:00 pm Weekdays Only (Tuesday)
DURATION: 30 mins, (minimum), 2 Hr. (maximum)

STEP APPLICANT/ CLIENT SERVICE DURATION PERSON IN- FEES FORMS

PROVIDER OF THE CHARGE USED
ACTIVITY
1 Secure a Laboratory Request Form from the Physician Give a Laboratory 1-5 mins OPD Staff Laboratory
or thru the Officer of the Day at the OPD. Request Form for the Request Form
corresponding
examinations to
undergo.
2 Pay the corresponding fee for every examination or Issuance of Official 1-3 mins Collection CBC- Official Receipt
present the necessary documents for clearance. Receipt or Giving Officer or Hemoglobin
clearance to undergo Cashier -
the examinations Blood Type-
HBsAg
HIV-
Syphilis-
Pregnancy
Test-

(087) 3884-428 / 811-3278 Fax No. (087) 811-3278 maticityhealthoffice@yahoo.com

 Republic of the Philippines
Province of Davao Oriental
City of Mati

CITY HEALTH OFFICE

“Access Enhanced” Frontline Service Workflow Standards

3 Present the laboratory request form with the Official Conduct the 1-2 hours Med Tech
Receipt at the receiving section of the laboratory Laboratory Min:30mins
Examination based on Max: 2 hours
the request
4 Releasing of Laboratory results Results will be 1-3 mins Med Tech
recorded and encoded
in the system before
released
END OF TRANSACTION

FLOW CHART
DIRECT SPUTUM SMEAR MICROSCOPY
8:00 am to 5:00 pm Weekdays Only (Mon-Friday)
DURATION 1 day, (minimum), 2 days. (maximum)
STEP APPLICANT/ CLIENT SERVICE DURATION PERSON IN- FEES FORMS
PROVIDER OF THE CHARGE USED
ACTIVITY
1 Secure a Laboratory Request Form/Referral Form Give a Laboratory 10-15 mins Physician NTP Referral
from the Physician/BHS Midwives Request BHS Midwife Form
Form/Referral for the BHS Nurse
said examination after NTP Nurse
assessment
2 Submit the specimen in the laboratory for Conduct the 1-2 days Med Tech
examination together with the referral form processing and Min: 1 day
examination of the Max: 2 days
specimen

(087) 3884-428 / 811-3278 Fax No. (087) 811-3278 maticityhealthoffice@yahoo.com

 Republic of the Philippines
Province of Davao Oriental
City of Mati

CITY HEALTH OFFICE

“Access Enhanced” Frontline Service Workflow Standards

3 Releasing of Laboratory results Results will be 1-3 mins Med Tech Releasing of
recorded and encoded Laboratory
in the system before results
released

END OF TRANSACTION

(087) 3884-428 / 811-3278 Fax No. (087) 811-3278 maticityhealthoffice@yahoo.com