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Bachelor of Information Technology

ITC306 - Project
Preparation and Professional Practice

Project Title

Hotel Anna’s Network Integration and


Standardization Project
Table of Contents
Table of Contents.........................................................................................................................................................................................2
Part 1 – Project Charter................................................................................................................................................................................5
Project Background..................................................................................................................................................................................5
Purpose of the Charter.............................................................................................................................................................................7
Purpose of the Project..............................................................................................................................................................................7
Project Vision and Business Need...........................................................................................................................................................7
Deficiencies..............................................................................................................................................................................................8
Project Objectives/ Outcomes......................................................................................................................................................................8
Objectives................................................................................................................................................................................................8

Project Stakeholders.................................................................................................................................................................................9
Measurement Criteria.................................................................................................................................................................................10
Deliverables/ Scope of the Project.............................................................................................................................................................11
In-Scope.................................................................................................................................................................................................11
Out-of Scope..........................................................................................................................................................................................13
Project Resources.......................................................................................................................................................................................14
Client Resources....................................................................................................................................................................................14
Project Team Resources.........................................................................................................................................................................15
WORK Breakdown Structure (WBS)........................................................................................................................................................16
Network Diagram:.....................................................................................................................................................................................18
The Technical Environment.......................................................................................................................................................................19
Hotel Anna’s Existing Corporate Environment.....................................................................................................................................19
Existing applications..............................................................................................................................................................................19
Existing physical layout.........................................................................................................................................................................20
Technical details of the existing environment.......................................................................................................................................21
New Recommendation:......................................................................................................................................................................22
Requirements Specification.......................................................................................................................................................................25
Site requirements...................................................................................................................................................................................26
User and Application Requirements......................................................................................................................................................26
Project Charter and Management Plan

Project Client: Organization: Hotel Anna


Contact: Sanjay Jha

System Name: Network Infrastructure Integration


Date of Charter:

Document Status: Approved

Document Reference: Hotel_Anna_NIS_Project_version_1.doc

Version Number: Version 1

Prepared By: Group 1

Team Members:

Comments:
Note this charter and PMP is subject to changes in the following stakeholder’s meeting

Change History
All changes to the Project Charter must be recorded in the Change History, and the new version of the charter must be approved by the
client.

Date Version Change Reason Author


Descripti for
on Change
18/8/2009 1.0 Project Charter Initial Draft Rod Valencia
25/8/2009 1.0 Project Charter Includes Atif Dost
and Charter with
Management Management
Plan Plan
28/8/2009 1.0 Management Finalized the Atif Dost
Plan Charter and
Completion PMP with
charts and
diagrams

Authorized by:

Name: ________________________ Signature: ________________________


Date: ________________________

Part 1 – Project Charter


Project Background
Hotel Anna is one of the successful hotel network owned by USA Group. The business started in New York, USA in 1998. In
successful business run, the hotel business expanded throughout The US in 2000 with 5 branches in different states having New York
as business North American Head Quarter. Because of the group’s outstanding performance, few other hotel chains merged into Anna
Group from Europe and Australia, which included 5 hotels from Europe having headquarters at London for Europe and 6 hotels in
Australia, with the centre of operations in Sydney. Currently Anna Group is facilitating more than 50,000 customers per year with
annual revenue US$900 million with net income of US$200 million per year.
After 10 years from establishment, Hotel Ana is considered as a world class accommodation provider to different people around the
globe. The hotel is known for its very hospitable staff, and excellent customer service.

However, Hotel Anna’s current corporate network infrastructure is incapable of effectively communicating because of various non-
centralized and non-standard technologies being used at various locations. Each network site is independent entity and has very little
connectivity based on the DSL internet technology installed. Each network has its own Business, Organizational, Technical and
Cultural infrastructure. The decisions are made at each site independent of the other. Following are some of the major issues
hampering business operations for Hotel Anna’s Management.

Currently, the applications and hardware used at each site is also independent and has very little or no standardization due to this the
reporting formats differ within the organization. This is due to the non-central nature of the corporation’s organization. This is causing
a lot of extra expenditure in maintaining various technologies. The current operational cost has made the business less competitive and
in order to stay competitive the Hotel Anna’s Management decided to take an initiative to reduce the business operational cost by
standardization of the technology across the board and integration of the currently separated networks into a single hierarchical
network. For instance, at the time of this documentation the country managers at each site makes decisions about what technologies
should be used to achieve a business goal. This will be changed after the implementation of standardized and integrated network
technology providing greater control over the network infrastructure and information while reducing business operational costs.

Furthermore, the running network has very little or no security features that can help protect the business in today’s virtual hostility
either by well-organized groups, script kiddies or competitors. By securely connecting each site to the head quarter the business will
achieve security and peace of mind. Because of the security concerns, the hotels communicate with each other by means of telephone
calls and due to geographical issues (e.g. different time zones) often the communication fails. The hotel chain is surviving only by
telephone bookings and running a web server to accept bookings online.

Furthermore, for the customers to access internet inside the hotel, they need to go to the Internet café room where computers are
provided in order connect. At the moment, a personal portable computer of every client has no means of access of the internet inside
the hotel, except if they have their own internet provider.
Purpose of the Charter
The main intention of this document is to discuss thoroughly the agreement between Hotel Anna’s sponsors, shareholders, higher
management and ITC306 Company about the changes and additional installation of network infrastructure across all branches of Hotel
Anna worldwide. This paper will discuss the scope and boundaries of the project. Furthermore, this document discusses broadly the
time allocated to begin the development and the time to conclude the project. Additionally, the charter also includes the estimated
budget for the project. These parts of the charter will be discussed individually further in the report.

The aim of the project is to connect the headquarters in every country using VPN over WAN, having the New York office as the
center of operations. Also, the project will build servers in every country located in the headquarters. Every main office will also have
a LAN connection using switches and routers to join computers located in different departments. The team will use Microsoft
Windows Server 2003 with the use of Active Directory to perform the network services. Moreover, inside each headquarter will have
an installation of wireless network. Every Hotel Anna will have an installation of wireless access point. Lastly, permissions and layers
of security protocols will be installed in the overall network design. All of these phases will be discussed further in the Requirements
specification document.

Purpose of the Project


The purpose of the project is to provide Hotel Anna the ability to share and access up-to-date important data reliably between each
main offices and branches located interstate, inter country, or locally. Also, the project will allow the company open and ready to the
rapidly changing environment of technology. This will also widen the opportunity to tying up with other businesses such as car
rentals, booking agencies, and tourism promotions. Furthermore, it will be easier to collect information and updates to all branches of
Hotel Anna once they extend their business using the World Wide Web. Overall, this project will give the higher management the
easiest way to communicate with other businesses worldwide and save money in the long run. Furthermore, this will assure that
sensitive information will be securely managed, and giving customers the highest quality of service in technology.

Project Vision and Business Need


The vision of the project is to provide each of the branches the capability of sharing its important business information to other
branches securely and efficiently. Information should be made available real-time and any time it is needed. Additionally, information
should be backed up and safe as highly as possible from any type of attack or accidents.
The participants of the project envisions that this deployment will encourage all employees and other businesses connected to Hotel
Anna, to participate and utilise the data exchange network which will give public view and private access to different components in
the future. It will open horizons to new businesses and access that will make the participants at ease and satisfied.

As discussed in the purpose of the project, the need of this development is vital and significant for the future of the business. Most of
successful worldwide businesses, not just in the hotel industry, implement a strong and robust installation of computer networking to
facilitate and organize their reports and transactions. The need to be organized, standardized precise in reporting important data across
different branches located in different countries saves a lot of cost, time, and scope of work in a business.

Deficiencies
The current system has problems standardizing communication to each of the branches. For example, every branch produces its own
format of reports. The databases used in hotels in Australia uses Microsoft products, while the main branch in New York uses Oracle.
Also, important documents such as reports, marketing strategies, holiday deals, are only available from head departments. Therefore,
if the department heads are unavailable, which usually happens because of vacation leaves, the documents needs to wait to be
available.

Project Objectives/ Outcomes


Objectives
Goals Objectives
The project will provide fast • Achieve 40% increase of speed when transferring information, such as reports, marketing
communication and reliable strategies, booking information, events, and legal documents from one branch to another 3
connection in each branch of Hotel months upon completion.
Ana • Reduce down time of network connection to no more than 2%.
• Changes or updates to database information will be 80% faster
Remove redundancy and provide By creating a centralize database, after a month from installation:
consistency of information.
• Reduce Reports, HR, Inventory, Payroll database size.
• Every branch will have a standard presentation of documents and standard storage of
information (database).
The implementation of the • At ease in monitoring and controlling the network traffic.
network will lower the support • To cancel existing third party vendors and other assistance to the network infrastructure
costs.
The project will improve • To produce internet connectivity for clients that is faster, convenient and more reliable.
transactions, inventory, and other • Allow clients to connect wirelessly inside Hotel Ana
information that needs network • Achieve 95% accuracy when checking inventory status information real time.
connections
The project will prepare the Successful installation will leave the system:
system of Hotel Ana to future
improvement • Open to expansion of network in the future
• Ready for on line transactions and E-commerce
• Ready for third party connections such as car rentals and touring booking companies.
The project will ensure the The network architecture will:
privacy, confidential information
and security of data • Protect private information to unauthorized users.
• Assure consistency, accuracy and availability of information.

Project Stakeholders
Role Name Availability
Project Sponsor Sanjay Jha Thursday
CIO John Harris Appointment
VP, Human Resources Robert Smith Wednesday, Thursday
Director of Purchasing Tracey Dodd Wednesday
IT Representative David Black Monday, Tuesday, Wednesday
Country Operation Michelle Brown Friday (9am-5pm)
Managers Sharon Williams
David Jones
Margaret Brown
Project Manager Atif Dost Full Time (Mon-Fri), Weekends if
necessary for updates and upgrades
Business Analyst Sushil Aryal Full Time (Mon-Fri)
IT Network Analyst Rod Valencia Full Time (Mon-Fri)
Network Designer Rajenda Roka Full Time (Mon-Fri)
Users Susan Chang Full Time (Mon-Fri)
Sue Janjic Full Time (Mon-Fri)
Josh Kofman Full Time (Mon-Fri)

Measurement Criteria
The project’s success depends on the following factors:
• First phase of the project must be finished in twelve weeks. The first phase will specifically deal with the concrete concept
definition and the development of the project (aka Project Feasibility). This will include completing the draft of this document
(Project Charter and Management Plan) and successfully getting approved by the Project Sponsor Mr. Sanjay Jha.
• The second phase of the project must start in the 13th week and will be finished in the 24th week.
• The project must integrate Hotel Anna’s three network sites namely; New York (HQ), Australia, and Europe in order to
facilitate the Business and IT management greater control over the infrastructure and the information.
• The underlying network infrastructure must help facilitate the information to be centralized and then dispatched to
corresponding hotel sites, for instance, hotel room bookings and cancellation. The integrated network infrastructure should also
provide basis for corporate application to gather real-time statistics for policy makers to introduce new and last minute deals in
order to be more competitive and communicate these deals to its remote sales team via vpn.
• The project must be completed within the budgeted cost of $999,999.00 and/or 10% of its variance. See Cost Management
Plan for itemized details.
• The project implementation must not interrupt current daily operations at the hotel premises during upgrades.
• The IT staff must be trained during the life of the project.

Deliverables/ Scope of the Project


In-Scope
In scope Includes
System Functions • Installation of Microsoft Windows Server 2003 as the network operating system, to manage
servers, administer policies, provide back up system, and provide default security and firewall.
• Installation of Active directory to manage administration for organizational units, storage for
users, search mechanism, and sign-on for authorised users.
• Setting up addressing and naming structure DNS and DHCP to the local network.
• Putting in switching and routing protocols to enable the centre of operations to communicate with
its branches, and its departments.
• Adding a Transport Layer Security to be used in web browsing, internet faxing, emails, and for
future online booking features.
• Installation of Cisco VPN over WAN connections that is used to communicate with command
centres nationwide.
• Constructing LAN connection and local wireless network in every main office for different
departments to connect and communicate.
• Installation of access points in every hotel to allow wireless technologies of clients to connect to
the internet.
• Installation of additional firewalls and HIDS to every access points.
System Documentation Providing documents of the following:
• Feasibility Study
• Project Charter
• Design Specification
• Project Management Plan
• Test cases and results documentation
• Maintenance Manual
• Logbook for the on going project containing details of progress (softcopy/ hard copy)
• Network architecture and configuration
• Network Architecture
• Organisational Chart
• Stakeholder Analysis
Training Providing guiding documents for IT department for:
• Monitoring and controlling the network.
• Perform fault tolerance in the network.
• IP addresses, ports, hosts, and naming structure used in the network.
• Routing and switching configurations.
• Back up and recovery processes.
• Adding, deleting, and administering user accounts.
• Managing user privileges, authentications, and authorisations.
Device Configuration All network configurations to be installed in headquarters and branches of Hotel Anna are included in
the project. This compose of LAN configuration, WAN, VPN, routers, switches, cabling medias,
hubs, network protocols, and security configuration.
Out-of Scope
Out of scope Includes
On line services • Creation of information website for Hotel Anna.
• Adding online features such as on line booking, promotions, and memberships.
• Checking status of bookings online.
• Gathering real-time statistics
System Enhancements Revisions and further suggestions that is not included in the scope after successful implementation of
the project such as:
• Installation of other management tools used by Hotel Anna
• Adding Computer Telephony Integration
• Additional transport technologies such as frame relay, ATM and others.
• Implementation of video conferencing, SECAM, voice mails, and Voice conferencing.
• Accessing the Active directory using mobile phone technology
Database Systems Enhancement of existing or creation of database system, tables, and connection to other databases.
Maintenance and support Monitoring, controlling, updates, and maintenance of the network and devices included in the project.
after successful This also includes the hardware warranty and technical support.
deployment

Project milestones and deliverables

Milestones for Anna project Deliverables Target Date


th
Kick off meeting • Information to stakeholders 12 Aug 2009
• Assigning roles and responsibility
Approved Project Charter • Vision of Project 28th Aug 2009
• Future Planning
Approved Management Plan • Scope management plan 3rd Sep 2009
• Cost management plan
• Time management plan
• Risk Management plan
• Human resource management plan
• Quality assurance plan
• Communication plan

Finalized Specification • System requirement 7th Sep 2009


Requirement
Final Design Document • Logical network design 13th Oct 2009
• Physical network design
Approval of Project • Final Project report 13th Oct 2009

Project Resources
Client Resources
Role Name Availability
Client Manager Nicole Wilson Tuesday for first two weeks
And rest by Appointment
Project Sponsor Maui Taylor Appointment
CIO John Harris Appointment
VP, Human Resources Robert Smith Wednesday, Thursday
Director of Purchasing Tracey Morgan Wednesday
IT Representative David Nguyen Monday, Tuesday, Wednesday
Country Managers Michelle Brown Friday (9am-5pm)
Sharon Williams
David Jones
Margaret Brown

Project Team Resources


Role Name/s Timeframe/s
Project Manager Rebecca Bradshaw Full Time (Mon-Fri)
Business Analyst Sushil Aryal Full Time (Mon-Fri)
Requirements Engineer Rajenda Roka Part Time (Mon-Tues)
Designer Rajenda Roka Part Time (Wed-Fri)
Atif Dost Part Time (Mon-Wed)
Network Engineer Atif Dost Part Time (Thurs-Fri)
IT Network Analyst Rod Valencia Part Time (Mon-Wed)
Test Engineer Rod Valencia Casual
Trainer Rod Valencia, Atif Dost Casual
WORK Breakdown Structure (WBS)
Following are the screen shots of Work Breakdown Structure (WBS) in project management software and Gantt chart
Network Diagram:
Following is the graphical presentation of the network diagram showing dependencies
The Technical Environment
Hotel Anna’s Existing Corporate Environment
Hotel Anna’s current corporate network infrastructure is divided into the major networks, namely; New York (Head Quarter)
Network, Australia Network and Europe Network. Each one of them is independent run entity and has very little connectivity based
on the DSL based internet technology installed at each site. Each network has its own Business, Organizational, Technical and
Cultural infrastructure. The decisions are made at each site independent of the other.

The applications and hardware used at each site is also independent and has very little or no standardization due to this the reporting
formats differ within the organization. This is causing a lot of extra expenditure in maintenance of various technologies at different
sites and the management at the head quarter has taken an initiative to reduce the operational cost by standardization and integration of
the three network sites into a single hierarchical network.

Existing applications
As mentioned above, the network is a mixture of various technologies. This is due to the non-central nature of the corporation’s
organization. For instance, the country manager at each site makes decisions about what technologies should be used to achieve a
goal. Therefore in New York the network is based on Windows technology however, in Australia the network is a mix of Linux and
some windows technology to keep the initial installation and operation cost to a minimum.
Existing physical layout
Technical details of the existing environment
Hotel Anna Group Headquarter New York has been running with the following system:

Servers:
1. File Server 2
2. Database Server 2
3. Windows server (DHCP/DNS/WEB) 2
4. Exchange Server 2
5. Router/Firewall 1
________________________________________
Total 9

And the computers department wise

Higher Management: 10
Human Resource: 30
Information Technology 12
Finance 24
Research and Development 4
Legal 10
Call Center/Customer Support/Public Relation 10
______________________________________________
Total 100

Switches
24 Port Switches 7

New Recommendation:
Servers:
License Server 2
Application 3
File Server 3
Database Server 3
Web Server 3
Active Directory 2
Firewall 2
DHCP 2
DNS 2
VPN 2
Exchange Server 2
________________________________________
Total 26

With 520 Client Access Licenses

And the computers department wise

Higher Management: 50
Human Resource: 150
Information Technology 60
Finance 120
Research and Development 20
Legal 50
Project Management 20
Call Center/Customer Support/Public Relation 50
______________________________________________
Total 520

Switches
24 ports switches 6
48 Ports Switches 10
_____________________________________________
Total 16

Routers
2 Cisco routers
4 wireless access routers

Backbone cable:: Fiber Optics


Hosts connection: CAT-6

(Printers and faxes need to be estimated)


Software:
1. Windows server 2003 server 3 user installation edition.(520 CALs0
2. Operating system-520 Licenses
3. Licensing server 2 per seat
4. Microsoft office 520 licenses
Requirements Specification
Currently hotel Anna group Headquarter located in New York currently running with 2 file servers, 2 database servers, 2 windows
servers, 2 exchange servers and 1 firewall server. Since the offices were running in different infrastructure there was not really load
for those server. The new purposed network going to have centralized so the server load balancing will be distributed to more servers
as purposed. The new network will include more 16 servers, so in new network it is going to be 3 application servers, 3 files servers, 3
database servers, 3 web servers, 2 active directory servers, 2 firewall servers, 2 DHCP servers, 2 DNS servers, 2 VPN servers and 2
exchange servers. The main servers(Application, Database and Active directory server) having high load will be 3 HP ProLiant
DL380 G6 Servers, where as for the normal servers having low load will be used the HP ProLiant ML150 G6 Server servers. All the
servers will be running in windows server 2003 Platform.

Where as the office is running with 100 desktop computers for the current users which is not of course enough for the users since the
number of users in the headquarter is going to be 520 including all the departments. So the new 420 desktop computers going to be
added to fulfil the demands of the users. The new desktop computer is purposed from the vendor Dell is Vostro™ 220s Slim Tower
which has the excellent features.
In the new network wireless network access facility will be provided in top level of the building only so that the higher management
will be benefitted. The network will use the 4 Cisco Aironet 1131AG - wireless access point (AIR-LAP1131AG-A-K9) wireless
access point. And the new network will use 2 Cisco routers integrating the security bundle named
Cisco Security Bundle, Cisco3825-HSEC/K9 which is the latest and the secure one in the market.
The network also will use 10 48 port switches of Cisco named 48-PORT 10/100/1000 MANAGED SWITCH WITH WEBVIEW
which is the fastest switch in the market. The entire network will also use the fibre optics cable as a backbone where as CAT 6 cable
for connecting the devices.

The server operating system will be Windows Server 2003 Enterprise Edition with 520 CALS which will be managed by the terminal
server where as the desktop computer will use the Microsoft office package 2007. Since the Hotel Anna Group has contact with
another company to provide the software the new application server will be integrated with the software and the web based application
will be installed to the web server to serve the customers throughout the world.
Site requirements
In our client’s scenario three sites needs to be connected via leased lines. This will require network service providers at New York,
Europe and Australian sites to physically inspect and install the E1/T1 lines for central connectivity. The leased lines will also be used
for site internet connectivity and audio and video conferencing. The routers will be configured as Data Terminal Equipment (DTE) for
voip, QoS and firewall etc.

The LAN will use cisco switches for inter and intradepartmental connectivity and enhanced performance and security. The switches
will also provide VLAN capability.
New server deployment will also be required for better performance, load balancing and redundancy.

The networks in each continental head office will also be equipped with wireless connectivity for mobile users and higher
management.

User and Application Requirements


Each user desktop will have Microsoft Office suite, Internet Explorer and Hotel Anna’s legacy business application. On top of these
applications each department will have their departmental application installed. For instance, Accounting department will use Accpac
etc.

Voip telephony will be configured with QoS for low latency. The T1/E1 lines ensure 99.97% uptime for online transaction processing
by the hotel management legacy application.

Table below shows the hardware and software needed for the project to be accomplished
Serial Number Item Name Vendor Quantity
1 HP ProLiant DL380 G6 Server HP 3
Method: Online
2. HP ProLiant ML150 G6 Server HP 12
3. Vostro™ 220s Slim Tower Dell 420
4. 48-PORT 10/100/1000 MANAGED SWITCH WITH WEBVIEW Cisco 10
5. Cisco Aironet 1131AG - wireless access point (AIR-LAP1131AG-A- Cisco 4
K9)

6. Cisco Security Bundle, Cisco3825-HSEC/K9 Cisco 2

7. CAT-6 Cable D-Link 17 (5000m)


8. Fiber Optic Cable D-Link 200M
9. Windows Server 2003 Enterprise Edition Microsoft 3
With 620 CALs
10. Windows Terminal Server Microsoft 1
11. Microsoft office 520 Licences 5
12. Miscellanies