Lesson 3: Cleaning Bathrooms

Site: TESDA Online Program

Course: Providing Guest Room Services
Book: Lesson 3: Cleaning Bathrooms
Printed by: Ruby Exconde
Date: Wednesday, 1 April 2020, 1:53 PM
Table of contents
Topic 1: Cleaning the Bath and Shower Area
Topic 2: Cleaning the Toilets
Topic 3: Cleaning the Vanity Area
Topic 4: Cleaning the Bathroom Floor
Topic 5: Replenishing Bathroom Amenities
Topic 6: Final Check of the Bathroom
Topic 1: Cleaning the Bath and Shower Area

Cleaning the bathroom

Before starting to clean the bathroom, the following must be observed:

Check lights inside the bathroom
Collect all used towels and place them in the soiled laundry bag
Collect all used bathroom supplies: soap, shampoo, conditioner
Inspect the shower curtain, replace when necessary
Check if electrical equipment inside bathroom is working
Check fixtures and fittings inside the bathroom for damage

Damages or faults should immediately be reported to the floor supervisor or the

maintenance office for repair.

Handling Syringes

Sometimes syringes can be found inside the guest room. Proper handling of syringes is
important for the GRA’s safety

Steps if a syringe is found:

1.    Keep calm.

2.    Use gloves to handle the needle, never use your bare hands and never attempt to put
the cap back on the needle.

3.    Look for a suitable plastic container.

4.    Put the syringe inside the plastic container without having direct contact with it.

5.    Seal the plastic container tightly.

6.    Wash hands immediately.

7.    Notify appropriate person for proper disposal.

Cleaning the bath

Always wear protective gloves when cleaning the bathroom

Take extra caution since many injuries occur when cleaning the bathroom.
 CleaningShower5

Steps in cleaning the shower /  bath tub:

1.    Check the drain and pop up / plug for hairs and foreign matter

2.    Wet the sides of the bath tub then scrub with scouring pad and detergent and rinse

3.    Clean the shower curtain - replace if dirty

5.    Polish fittings

6.    Replenish the bathroom amenities

7.    Conduct final check

Topic 2: Cleaning the Toilets

CleaningToilet5

Making sure that the toilet is clean and sanitary is very important. A hotel may look
perfect with every other aspect but if the toilet is neglected, it will all be a waste.
Attention to detail is a vital skill in cleaning the toilet.

Despite all the efforts to please the guest, the GRA’s health should also have to be
considered. Therefore, the GRA is required to wear protective gloves whenever cleaning
the toilet.

Steps in cleaning the toilet:

1.    Flush toilet.

2.    Pour in cleanser – leave to soak while you continue with other work.

3.    Wash lid and dry – both sides and near back hinges.

4.    Wash seat and dry – both sides and near back hinges.

5.    Wash outsides of the bowl and dry.

6.    Wash and dry the water tank and polish the flusher.

7.    Flush the toilet and scour bowl thoroughly – use a toilet brush.

8.    Flush again to wash away dirt and residue.

9.  Conduct final inspection – leave lid down when thoroughly cleaned. Add hygiene strip,
if appropriate.
It is very important to make sure that any trace of the previous guest is not evident.
Check and recheck to make sure that the toilet is clean, including the lid and seats on
both sides.

Traces of the cleaning agents must also be wiped clean because this can cause discomfort
when the skin comes into contact with it.
Topic 3: Cleaning the Vanity Area

Housekeeping NC II: Cleaning Vanity Area

The most commonly used area in the bathroom is the vanity area. The guest uses it to do
various tasks. Personal bathroom items of the guest are stored here.

A typical vanity area includes:

Vanity top
Wash Basins
Taps
Mirror
Cupboards
Face towels
Hand towels
Amenities
Soap containers.
Hair dryer
Magnifying mirror

Cleaning the vanity area

PPE should be worn before cleaning the vanity area. Cleaning the vanity area is much
easier when the guest has already left or checked-out since personal items of the guest is
still placed in the vanity area when a room is still occupied.

Steps in cleaning the vanity area:

1.   Clean and polish mirror

2.   Scrub wash / hand basin, rinse, then dry and polish with dry cloth – check plughole

3.   Clean and dry vanity top / shelves.

4.    Polish fittings and taps

5.    Clean and dry wall tiles

6.    Check under vanity for cleanliness – cobwebs, etc.

8.    Replenish stock – soap, tissues, facial items, shower caps, water

9.    Replenish towels – bath, face, hand, and floor mats

10.  Conduct final check.

Make sure to place the guest’s personal items back in the vanity area where you have
found them.
Topic 4: Cleaning the Bathroom Floor

Cleaning Bathroom Floor2

Bathroom floors can become very dirty during the stay of the guest. It is essential that
this is kept cleaned and dry.

Various elements such as dirt, dust, hairsprays, soaps, and shampoos used by the guest
can make the bathroom floor very dirty. Tiled floors look best when they are spotless. It
takes little effort to soil them. Grime buildup on the tile grout can make the bathroom
floor look dirty. Cleaning the bathroom floor not only makes it look good but is also good
for the guest’s hygiene.

Steps in Cleaning the bathroom floor:

1.    Remove everything that may be on the bathroom floor such as mats, trash cans, and
small pieces of furniture

2.    Sweep the floor to remove dirt, hair, dust, and other debris

3.    Spray the cleaning solution over the entire floor.

4.    Scrub the floor with a small medium-bristled brush

7.    Rinse the floor and use a squeegee to push residual moisture to one area of the floor

8.    Dry the floor using rags.

Topic 5: Replenishing Bathroom Amenities

ReplenishBathAmenities5

It is important to replenish guest supplies in the bathroom.

Some of these supplies may include:

Toilet paper and sanitary bags

Facial Tissues
Hand towels, face towels, bathmat, bath towels
Shower cap
Shampoo
Conditioner
Moisturizer
Hand lotion
Toothbrushes and toothpaste
Combs
Hand / bath soap
Shaving kit
Sewing kits.
Emery board / Nail File

Different category of hotels have different supplies required to be included in the

bathroom. The GRA must know what these supplies are.
Topic 6: Final Check of the Bathroom

FinalCheckBathroom5

Before the GRA can leave the bathroom, a final check must be done noting the following
points:

Bathroom looks clean and neat

 Towels and supplies have been replenished
Toilet paper is well stocked
All appliances and equipment in the bathroom are working
All bathroom surfaces are clean and dry