Beruflich Dokumente
Kultur Dokumente
ORAL
COMMU
NICATI
ON
Based on Most
Essential
Learning
Competencies
Summative Test
for Quarter 1
Prepared by:
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Oral Communication
In
Oral Communications
3. Why do we have to make sure we do not speak too fast when communicating with a
customer?
a. They may not hear everything you've said like promotions or special products
b. The customer may speak fast also because you are
c. It may give the customer a migraine
d. The customer may get excited and burst into song
7. The following rules are appropriate for dealing with touch violations:
a. begin by assuming the first touch violation is accidental
b. provide gentle nonverbal signs of rejection for repeat offenders
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c. describe your reaction and the behavior that produces the perception of violation to the
offender
d. both a and c
8. An obnoxious driver flips you off, gives you the finger, shows you the middle digit. This is
an example of
a. an illustrator c. an emblem
b. a manipulator d. none of the above
9. Nonverbal and verbal communication are interconnected in which of the following ways?
a. nonverbal cues can repeat verbal messages
b. nonverbal cues can substitute for verbal messages
c. nonverbal cues can contradict verbal messages
d. all of the above
11. From research, the following valid conclusions can be drawn about cross-cultural
perceptions of facial expressions:
a. members of diverse cultures do not recognize the same emotions from photographs of
facial expressions
b. members of diverse cultures show significant differences in perceptions of the
intensity of emotion exhibited by a facial expression
c. display rules dictate that collectivist cultures such as Singapore or China suppress
exhibitions of anger or contempt toward rival group members
d. none of the above
13. The following are valid conclusions, based on research, about gestures and cultures:
a. identical gestures always produce identical meaning in different cultures because
gestures are natural displays of feelings
b. illustrators usually come naturally to individuals from all cultures
c. there are no gestures that mean the same thing to members of different cultures
d. every culture uses the thumbs up sign to mean "good going" or "nice job"
14. Differences between verbal and nonverbal communication include .
a. verbal communication is multi channeled; nonverbal communication is single-
channeled
b. nonverbal communication possesses none of the four essential characteristics of
language (verbal communication)
c. verbal communication is single-channeled; nonverbal communication is multi-
channeled
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d. both b and c
16. Which of the statements below is not necessary for effective communication to take
place?
a. The message should achieve its intended effect.
b. The message should be influential.
c. The message should be understood as intended.
d. The message should be ethical.
18. According to the message transfer model, what is the process through which words or
unspoken signals are interpreted by the receiver?
a. Decoding b. Encoding c. Signaling d. Transmitting
19. Through the Internet or a fax transmission, the communication _____ may be a telephone
line.
a. channel b. encoding c. message d. receiver
21. According to this model, communication has occurred when a message has been sent and
received.
a. Constitutive Model c. Transactional Model
b. Interactive Model d. Transmission Model
22. Which of the following elements is missing in the transmission model?
a. feedback b. noise c. receiver d. sender
23. Which of the following models of communication where there is no concept of feedback
and it is one way from speaker to audience?
a. Aristotle’s Model of Communication
b. Helical Model of Communication
c. Shannon- Weaver and Transactional Models
d. Schramm’s Model of Communication
24. Who proposed a communication model inspired by a helix in 1967, known as Helical
Model of Communication?
a. Aristotle b. Berlo c. Frank Dance d. Claude Elwood Shannon
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25. Which communication model introduces the concept of time where continuousness of the
communication process and relational interactions are very important?
a. Aristotle’s Model of Communication
b. Berlo's Model of Communication
c. Helical Model of Communication
d. Shannon- Weaver and Transactional Models
Test II.
Direction: For ten (10) points, explain the process of communication.
Test I. Identification
Directions: Identify the type of speech style appropriate for the following situations. Write your
answer at the space before number.
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Oral Communication
Test II.
Directions: Identify and discuss the differences among the types of speech contexts using the
graphic organizer below.
Test III.
Direction: List the four types of speech context.
1.
2.
3.
4.
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