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Partner Welcome Kit

For new members of Avaya Edge November 2016


Partner Onboarding:
Your Next Steps

Welcome
to
Avaya!

We are pleased to welcome you to the It reinforces the importance of keeping


Avaya Edge Partner Program and to your critical account information safe.
Avaya’s Partner Onboarding Program.
On the next page you'll find a summary of
The Avaya Onboarding team is here to the steps to get started. This document
assist you in getting your Avaya business also provides the detail to help you
started and to help you ramp your complete each step to start the
revenue quickly. on-boarding process.

This Partner Onboarding Guide provides


the next steps you should take to gain
access to basic Avaya tools and
resources.

November 2016
Partner Onboarding:
Your Next Steps

3
Steps To
Get Started
1. Gain Access To Avaya
Create an SSO ID
Review Company Account
in PRM Partner View
Access training on
Avaya Learning Center (ALC)

3Step
2. Identify a Vendor Manager
Identify Vendor Manager
Add to PRM record

3. Get the Help You Need


Partner Basics Site
Partner Help Desk

November 2016
Critical
Account
Information
Reseller Agreement is the legal contract that governs the relationship
between your company and Avaya.
IMPORTANT: In order to maintain Your executed Reseller Agreement is attached to your Welcome email.
the Avaya Channel partner status NOTE: All partners must successfully complete the Avaya Anti-Bribery
and access to Avaya resources all /Anti-Corruption Compliance training (access via SSO ID) within 6
newly activated partners must months of the Reseller Agreement Date.
comply with Avaya Edge
Minimum Channel Requirements Your Authorized Territory is the country indicated as your address country
stated in Avaya Edge Program on the Avaya Partner Application Form.
Guide and shall achieve within the If you want to expand your Authorized Territory, please contact your
first six months after the effective Avaya Channel Account Manager to request to have your Territory

p
date of your Reseller Agreement: amended in the Agreement.
At least one Sales Authorization
for the portfolio(s) sold, as Your Targeted Portfolio identifies the solutions group(s) your company
outlined in the Avaya Solution plans to resell.
Authorization Policy OR, You must still meet the requirements for Sales Authorization before you
Minimum revenue of US$1,000 can resell or order Avaya solutions as outlined in the Avaya Solution
(any portfolio, e.g. demo kit, Authorization Policy.
networking switches or other
non-restricted portfolio) Partner Link ID is your company’s unique contract identifier at Avaya. This
number is used when registering for all Avaya systems, tools and resources.
Your Partner Link ID was provided in your Welcome email. You can also
obtain it from the Avaya Edge Partner Help Desk.

November 2016
Step 1
Gain Access to
Avaya Systems
& Resources
Partner Onboarding:
Your Next Steps

Gain Access to
Step Avaya Systems
& Resources

Create Your SSO Login

The Avaya Single Sign On (SSO) account is your


Please wait 48 hours from
ticket to access the Avaya Partner Portal, Avaya
receipt of your Welcome
systems, tools and resources. Every individual in email before attempting
your company that will access the Avaya systems, these actions.
tools and resources must have an account.

1. Go to: https://sso.avaya.com

2. Click here to set up your Login. Be sure to have your Link ID handy.

November 2016
Partner Onboarding:
Your Next Steps

Gain Access to
Step Avaya Systems
& Resources

Complete the SSO Online Registration Form

In the “Relationship with Avaya” field,


select Partner from dropdown.

Enter the Link ID from your Welcome


email.

Complete the other fields on the form


(required fields are noted with a *),
check that you accept the Terms of
Use, and click on the Submit button.

Help is available by contacting the


Avaya Edge Partner Help Desk.

November 2016
Partner Onboarding:
Your Next Steps

Gain Access to

!
Step Avaya Systems
& Resources

Receive 2 Emails after Completing SSO Registration

Look for an email from: ptlnotify@avaya.com

Important
Once you have completed
1st email indicating user the SSO registration,
is registered and pending please ask the Avaya Edge
approval; user will only Partner Helpdesk to
have access to basic “federate your SSO ID” in
Partner Portal content
Avaya Partner Portal and
while pending.
PRM.

This will speed up your


access to these
applications.

If you do not contact the


Partner Helpdesk, the SSO
ID may take up to 48
2nd email indicating user
hours to synchronize with
was approved and
registration complete.
other Avaya systems

November 2016
Partner Onboarding:
Your Next Steps

Gain Access to
Step Avaya Systems
& Resources

Visit Avaya Partner Portal www.avaya.com/partnerportal

Contains all you need as an Avaya


partner and is your "gateway" to
partner information and tools.

After registering for SSO and


selecting the Partner Portal as an
application, simply log in with your
Avaya SSO login ID and Password.
Don't forget to bookmark the site
for future easy access.

Support is available via Avaya


Edge Partner Helpdesk.

Check the navigation training at


https://sales.avaya.com/en/general/
introduction-to-the-avaya-sales-and Login using your SSO Login ID and Password
-partner-portal
Use the following url to access the new Avaya
Partner Portal: www.avaya.com/partnerportal/

November 2016
Partner Onboarding:
Your Next Steps

Gain Access to
Step Avaya Systems
& Resources

Review Company Account in PRM Partner View

PRM Partner View is the web-based Login to PRM Partner View


collaboration tool between Avaya and our https://avaya.com/prm
partners. Use this platform to manage
your company profile, register You will be directed to the SSO Login page.
opportunities, request support and
If you already have an SSO ID, simply
position your organization for success. enter your details and access Avaya

Supported Browsers: If you do NOT have an SSO ID, you


will need to register for one

Make sure your PRM Administrator contact


information is accurate.
The PRM Administrator will manage access to
PRM IDs and maintain your company data in
PRM Partner View

This person will receive a Welcome email


containing the Day 1 Job Aid and instructions for
registering for SSO.

If you experience problems accessing or


viewing PRM Partner View, please contact
the Avaya Edge Partner Help Desk.

November 2016
Partner Onboarding:
Your Next Steps

Gain Access to
Step Avaya Systems
& Resources

Access Training on Avaya Learning Center

Avaya Learning uses a blended


learning approach offering a
combination of self paced, virtual
interactive and classroom learning
environments to maximize
effectiveness and decrease time
required to reach proficiency.

Log onto the Avaya Learning Center visit


www.avaya-learning.com
You will be prompted to enter your
Avaya Single Sign-On (SSO ID)
If you do not have SSO ID
please register at https://sso.avaya.com

Clicking on Credential Program


will bring you to the Sales/Design and
Implement/Support Credentials

For support please contact


https://www.avaya-learning.com/lms/#/support

November 2016
Identify a
Vendor Manager
Partner Onboarding:
Your Next Steps

Identify a
Vendor Manager

The Vendor Manager will manage all aspects of your relationship with Avaya.

This is the Primary Contact for all communications from Avaya.

Critical responsibilities include:

Communicate critical changes to Identify the Preferred Distributor


your organization’s leadership. your company will use to source
Avaya solutions and obtain support
Identify a PRM Administrator who with Avaya enablement.
maintains your company and contact data
in Avaya's partner relationship Identify an SSO Administrator to manage
management tool, PRM Partner View. the Avaya Single Sign On (SSO) access for
all the associates in your Avaya practice.
Ensure all associates in your Avaya practice
have access to the role-based onboarding
information located on the Partner Basics Site
necessary to help them perform their roles.

Follow the steps on the next slide to update the “Primary Contact” in PRM with your Vendor
Manager name and contact info

November 2016
Partner Onboarding:
Your Next Steps

Identify a
Vendor Manager

Update the Primary Contact in PRM

Log onto www.avaya.com/prm


Click on “My Company Profile”
Add your vendor manager as the “Primary Contact”

November 2016
Get the Help
You Need
Partner Onboarding:
Your Next Steps

Get the Help


You need

Avaya Partner Basics Site

Help your employees to get started! Content organized by partner role for
quick access to onboarding resources and materials

Visit Avaya Partner Basics Site at


www.avaya.com/avayapartnerbasics

November 2016
Partner Onboarding:
Your Next Steps

Get the Help


You need

Avaya Partner Basics Site

Any time, any device access

Content organized by partner


role:
news.avaya.com
Sales
Pre-Sales Support
Post-Sales Support
Operations
Marketing
Vendor Manager
Vendor Administrator

Choose when and what to


explore
Complete mobile device
access

Visit Avaya Partner Basics Site at


www.avaya.com/avayapartnerbasics November 2016
Partner Onboarding:
Your Next Steps

Get the Help


You need

Contact the Avaya Edge Partner Help Desk

Theater Country Contact Number Language

Belgium (Dutch) +32 2 777 7860 Dutch


Avaya agents are available Belgium (French) +32 2 777 7863 French
during local business hours France +33 1 40 94 79 08
Germany +49 69 7505 9208
to answer questions in ten Hungary +36 1 238 8821
languages. Israel +972 3 645 9121
Italy +39 02 2629 3369
Netherlands +31 30 609 7780
Europe, Middle East English, Spanish, Portuguese,
Poland +48 22 577 37 25
& Africa French, German, Russian
Russia +7 495 363 6890
South Africa +27 11 700 4607
Spain +34 91 387 6393
Sweden +46 85 220 7032
United Kingdom 016 1490 4437
All EMEA countries +44 1483 308300
Switzerland +41 44 878 1409 French
Switzerland +41 44 878 1411 German

Americas All +1 720 444 5800 English, Spanish, Portuguese, French

Australia 1800 040 925


China 400 680 4282
Hong Kong 800 905 309
India 020 6724 7002
Indonesia 021 2555 9880
Japan 005 316 505 10
English
Malaysia 1800 806 498
Asia Pacific Chinese
New Zealand 0800 880 354
Japanese
Philippines 1800 1651 0696
Korean
Singapore 800 181 1115
South Korea 00798 6517 444
Taiwan 00806 651 814
Thailand 02 690 4807
Vietnam 120 651 41

November 2016
Partner Onboarding:
Your Next Steps

Get the Help


You need

Contact the Avaya Edge Partner Help Desk

Avaya agents are available


Language E-mail Address during local business hours
to answer questions in nine
English partnerhelp@avaya.com languages.
English (APAC only) appartnerhelp@avaya.com

Deutsch (German) departnerhelp@avaya.com

Francais (French) frpartnerhelp@avaya.com

Portugues (Portuguese) popartnerhelp@avaya.com

Russian rupartnerhelp@avaya.com

Espanol (Spanish) espartnerhelp@avaya.com

Chinese cnpartnerhelp@avaya.com

Japanese jppartnerhelp@avaya.com

Korean krpartnerhelp@avaya.com

November 2016
Partner Welcome Kit
For new members of Avaya Edge

November 2016

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