Pheona M.

Kelly 803-217-8246 (office)

Pheona.Kelly@dominionenergy.com 803-528-5097 (mobile)

Professional Profile
Experienced organizational and talent development professional, proficient project manager and strategic
thinker. Creates engaging learning environments by using real business scenarios and innovative activities
which resonate with learners. Highly proficient leadership effectiveness coach. Effective collaborator with
strong interpersonal and communication skills. Experienced at leading cross-functional project teams to
create business efficiencies. Creative team player focused on developing others and improving the learning
experience. Known for taking initiative to identify and address key organizational opportunities. Able to
absorb and communicate complicated information quickly. Proven workshop, training and focus group
design and facilitation skills.
Work Experience
Dominion Energy (former Scana employee) 1/1997 – Present
Talent Development Senior Analyst – Gas Transmission & Gas Distribution 2/2020 - Present
Technical Excellence & Innovation Center (TEIC)
Organizational strategic planning for Talent Development for business units across Gas Transmission
Services and Gas Distributions Services, company-wide. Establish capability pools. Facilitate workforce
planning adjustments in partnership with Human Resources Business Partners and business unit sponsors
and stakeholders. Make recommendations for application of the appropriate levers of our People Strategy.
Establish learning program (technical university) and knowledge management program.

Organizational Development Specialist III – NC & SC Gas Operations 10/2017 – 2/2020

Lead facilitator and instructional designer with a focus on talent development. Designs and facilitates
workshops, training and employee focus groups. Culture training Lead - designing and implementing
innovative strategies to strengthen values-driven culture, including effectiveness survey design and
management. Leadership trainer and employee performance coaching and consulting. Anticipates
organizational needs in relation to strategic goals and collaborates with leadership and business partners to
address business and performance opportunities. SEG Innovation Team Member & Accelerator -
Appointed to team to communicate the importance of innovation to SEG employees. Assisting in facilitating
an organizational culture shift towards innovation as an SEG Innovation Accelerator and Council Member.
Customer Experience System Administrator (Sr. Analyst) – Cayce, SC 2/2016 – 10/2017
Assigned to the Training and Quality Departments – Led cross-functional initiative team to identify service
opportunities for two subsidiaries. Determined system configuration requirements and identified strategies
for software optimization for call monitoring application suite. Optimized technology use to address
business and performance opportunities. Responsible for program and software talent development –
Instructional Designer - Fully designed and facilitated workshops, training sessions and meetings for users
of all levels. Lead Facilitator for Quality-related programs. Determined reporting strategy, evaluation tools
and provided analysis to address opportunities. Completed frequent analysis of customer surveys results to
identify ways to improve the customer experience. Provided ongoing onsite support to 400+ employees in
North/South Carolina – frequently collaborated to understand ongoing needs. Provided software
procurement recommendations. Managed vendor relationships. Researched, communicated and
implemented best practices in call quality and survey management and recommendations for training
integration.
Customer Service Specialist (Analyst) – Columbia, SC 6/2002 – 2/2016
Quality Department - Identified opportunities to implement software to improve key performance indicators.
Created reports and provided analysis to address key organizational metrics. Designed and facilitated
workshops and training sessions for all employee levels. Supported contact center call monitoring suite.
Pheona M. Kelly
Center Supervisor - Charleston & Aiken, SC 1/1999 – 6/2002
Coached and developed Customer Service Representatives. Supported the manager and supervisors in
creating developmental plans. Collaborated with training team to identify strategies for the Contact Center.

Contact Center Agent & Support – Charleston, SC 1/1997 – 1/1999

Education
M. Ed. Learning Design & Technology Exp. Spring 2021 Arizona State University
B.A. English-ASL Interpretation 7/2014 - Magna Cum Laude University of Northern Colorado
A.A Public Service - Interpreting 5/2008 - Magna Cum Laude Spartanburg Technical College
B.S. Computer Science 5/1994 - Cum Laude Benedict College

Certifications
Gamification Certification – Level 1 (Sententia) May 2019
Emotional Intelligence Facilitator Certification Levels 1 & 2 (TalentSmart) Oct 2018
Facilitator Certification (Development Dimensions International) Jan 2017

Professional Affiliations and Leadership Contributions

DiverseAbilities Employee Resource Group Leadership Council - Vice Chair April 2020 -
ATD Midlands Chapter – Conference Co-Chair September 2019
Association of Talent Development (ATD) National & Local Chapters Nov 2017 - Present
Pine Island Board of Directors Jan 2019 – Jan 2020
Southern Gas Association (SGA) – Learning & Development Committee Jan 2018 - Present
Society of Human Resource Management (SHRM) Nov 2017 - Present
Training Magazine Membership Nov 2017 - Present
SC Registry of Interpreters for the Deaf Board of Directors Jun 2017 – Jun 2020
SC Registry of Interpreters for the Deaf Jun 2008 - Present
South Carolina Association of the Deaf Jun 2008 - Present
Sign Language Interpreting Workshop Presenter Ongoing
American Sign Language Instructor Ongoing