Management, 13e, Global Edition (Robbins) 7) Supervisor is another name for ________.

Chapter 1 Managers in the Workplace A) team leader

B) middle manager
1) Because this is her first job, Melanie was C) first-line manager
unclear about what managers actually do. D) top manager
Fortunately her training materials explained
that a manager's job focuses on ________. 8) A ________ is an example of a first-line
A) performing clerical duties manager.
B) personal achievement A) division manager
C) helping others accomplish their work goals B) store manager
D) supervising groups rather than individual C) regional manager
employees D) shift manager

2) A great manager can inspire employees 9) Kelly, a production supervisor, is responsible

professionally and personally. for ten employees who assemble components
Answer: TRUE into a finished product. Kelly is a ________.
A) top manager
3) Managers play an important role in dealing with B) nonmanagerial employee
various challenges being faced by organizations C) middle manager
today. D) first-line manager
Answer: TRUE
10) Managers with titles such as regional
4) As part of the orientation for her internship, manager, project leader, or division manager
Rebecca was informed that ________ are the are ________.
people who direct the activities of others in an A) first-line managers
organization. B) top managers
A) directors C) production managers
B) managers D) middle managers
C) subordinates
D) line workers 11) Ben, a production plant manager, reports to
Dan, a general manager. Ben and Dan are
5) Alice is responsible for getting work done ________.
through others. Alice is a ________. A) top managers
A) consultant B) middle managers
B) middle manager C) supervisors
C) supervisor D) first-line managers
D) top manager
12) ________ are responsible for making
6) An individual who works with and through organization-wide decisions and establishing
other people by coordinating their work the plans and goals that affect the entire
activities in order to accomplish organizational organization.
goals is ________. A) Middle managers
A) an assembly line worker B) Top managers
B) a laborer C) Production managers
C) a manager D) Research managers
D) a salesperson
13) Tom is responsible for project managers
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who supervise others who perform manual C) effective but inefficient
work. He reports to a vice president on D) neither effective nor efficient
another continent. Tom is a ________.
A) first line manager 19) Andrew is reviewing next week's orders,
B) middle manager scheduling orders to machines, and assigning
C) top manager employees to run those machines. Andrew is
D) nonmanager engaged in ________.
A) planning
14) ________ have titles such as executive vice B) organizing
president, chief operating officer, and chief C) leading
executive officer. D) controlling
A) Supervisors
B) Middle managers 20) Today's managers are just as likely to be
C) First-line managers women as they are men.
D) Top managers Answer: TRUE

15) Kenneth is a vice president of operations. 21) A manager must coordinate and oversee the
His position would be regarded as a ________. work of other people so that organizational goals
A) top manager can be accomplished.
B) supervisor Answer: TRUE
C) middle manager
D) first-line manager 22) A manager's job is all about personal
achievement.
16) Blue Fin and ChrisCraft, two boat Answer: FALSE
manufacturers, have merged. Top managers
now must decide how the work will be divided 23) In traditionally structured organizations,
and who will do what work. Such an managers can be classified as first-line managers,
arrangement makes up a(n) ________. middle managers, or top managers.
A) strategic partnership Answer: TRUE
B) coalition
C) organization 24) Middle managers are responsible for making
D) affinity group organization-wide decisions and establishing the
plans and goals that affect the entire organization.
17) The organizational chart shows titles such Answer: FALSE
as front-line manager, plant manager, and vice
president of operations. It is very likely this 26) Donald's ability to complete activities
organization has a ________. efficiently and effectively with and through
A) traditional committee structure other people is known as ________.
B) traditional pyramid structure A) management
C) modern matrix structure B) leadership
D) flexible structure C) entrepreneurship
D) delegation
18) If your team quickly painted the wall but
discovered afterward it was the wrong wall, 27) ________ involves ensuring that work
your team would be ________. activities are completed efficiently and
A) efficient but ineffective effectively by the people responsible for doing
B) efficient and effective them.
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A) Leading A) effectiveness; efficiency
B) Managing B) efficiency; effectiveness
C) Planning C) effort; efficiency
D) Organizing D) efficiency; experience

28) Which of the following is an example of an 34) The fact that Eileen achieves her
efficient manufacturing technique? departmental goals is an indication of her
A) reducing product costs ________ as a manager.
B) increasing the amount of time to manufacture A) leadership
products B) effectiveness
C) increasing product reject rates C) efficiency
D) meeting customers' rigorous demand D) attention to detail

29) Wasting resources is considered to be an 35) If Fiona accomplishes her projects with
example of ________. high-quality results, but takes more time than
A) inefficacy other managers in the process, as a manager
B) ineffableness she is ________.
C) inefficiency A) efficient, but ineffective
D) ineffectiveness B) a leader, but not a top manager
C) project oriented, but not effective
30) An automobile manufacturer increased the D) effective, but inefficient
total number of cars produced while keeping
the production costs the same. The 36) More than a hundred years ago, Henri
manufacturer ________. Fayol proposed that managers performed five
A) increased its equity functions. They were ________.
B) increased its efficiency A) planning, organizing, directing, evaluating, and
C) increased its effectiveness controlling
D) increased its effort B) organizing, directing, coordinating, evaluating,
and controlling
31) Ellen's ability to produce the same amount C) planning, organizing, directing, coordinating,
of product with fewer personnel is a reflection and controlling
of her ________. D) planning, organizing, commanding,
A) effectiveness coordinating, and controlling
B) organizing skills
C) leadership 37) Today, the basic management functions
D) efficiency include ________.
A) planning, organizing, commanding, and
32) Effectiveness is associated with ________. coordinating
A) reducing inventory B) planning, organizing, coordinating, and
B) decreasing production time controlling
C) doing the right things C) planning, organizing, directing, and controlling
D) doing things right D) planning, organizing, leading, and controlling

33) Whereas ________ is concerned with the 38) Establishing strategies for achieving
means of getting things done, ________ is organizational goals is a part of the ________
concerned with the ends, or attainment of function.
organizational goals. A) leading
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B) coordinating 44) When Fred tells the employees that he is
C) planning sure they can fulfill the schedule because they
D) organizing are good and skilled employees, he is
performing which of the following management
39) When Gavin decides as to how many units functions?
of output his employees should produce, he is A) controlling
performing which of the following management B) leading
functions? C) negotiating
A) controlling D) delegating
B) leading
C) planning 45) The process of monitoring, comparing, and
D) organizing correcting is called ________.
A) controlling
40) Organizing includes ________. B) planning
A) setting organizational goals C) leading
B) hiring organizational members D) evaluating
C) motivating organizational members
D) determining who does what tasks 46) When Joe checks the amount of output that
the employees have completed and the number
41) The human resources manager is meeting of units that have been rejected, he is
with the production manager to write job performing which of the following management
descriptions and to decide how to group jobs functions?
for a new production line. These two are A) controlling
engaged in ________. B) leading
A) planning C) evaluating
B) organizing D) monitoring
C) leading
D) controlling 47) ________ developed a categorization
scheme for defining what managers do,
42) Two of Brent's subordinates have not been consisting of ten different but highly
getting along, a situation that has now interrelated roles.
interfered with their productivity. When Brent A) Henri Fayol
meets with them to resolve the conflict, he is B) Abraham Maslow
engaged in ________. C) Henry Mintzberg
A) planning D) Peter Drucker
B) organizing
C) leading 48) According to Mintzberg's managerial roles,
D) controlling the ________ roles are ones that involve people
and other duties that are ceremonial and
43) Motivating subordinates is primarily symbolic in nature.
associated with the management function of A) informational
________. B) interpersonal
A) planning C) technical
B) organizing D) decisional
C) leading
D) directing 49) The ________ roles involve collecting,
receiving, and disseminating information,
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according to Mintzberg's managerial roles. C) interpersonal
A) interpersonal D) conceptual
B) informational
C) technical 55) Technical skills include ________.
D) decisional A) experience gained by experiments that are used
in performing managerial tasks
50) When Brandi is sharing with her team B) job specific knowledge needed to proficiently
members the information she received at this perform work tasks
morning's production meeting, she is C) the ability to work well with individuals and
performing the Mintzberg role of ________. groups
A) liaison D) skills managers use to think and to
B) monitor conceptualize about abstract and complex
C) entrepreneur situations
D) disseminator
56) ________ skills tend to be more important
51) When the mayor officiates at the ribbon- for first-line managers since they manage
cutting ceremony for the new bridge, he is employees who produce the organization's
performing one of Mintzberg's ________ roles. product.
A) interpersonal A) Human
B) informational B) Technical
C) decisional C) Conceptual
D) organizing D) Empirical

52) Connie has an idea for a new product she 57) Understanding machine operating
would like to produce and market. Mintzberg instructions would be considered a(n) ________
would consider the activities necessary to form skill for a production manager.
and launch her company to be part of the A) interpersonal
________ role. B) technical
A) planning C) conceptual
B) resource allocator D) empirical
C) negotiator
D) entrepreneur 58) ________ skills involve the ability to work
well with other people, both individually and in
53) The ________ role (as Mintzberg defined it) a group.
is more important for lower-level managers A) Technical
than it is for either middle- or top-level B) Assessment
managers. C) Planning
A) leader D) Interpersonal
B) figurehead
C) negotiator 59) When Michael meets with the human
D) disseminator resources manager to discuss a complaint filed
by one of the employees in the production
54) When Calvin helps one of his employees department, he requires which of the following
troubleshoot a machine problem, he is using his managerial skills?
________ skills. A) conceptual skills
A) negotiator B) interpersonal skills
B) technical C) negotiator skills
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D) disturbance handler skills D) the importance of his interpersonal skills is
reduced
60) When Sam Walton visited his Walmart
stores, he would often lead the employees in 65) Ethan is the managing director of his
cheers and give inspiring speeches. Sam knew organization. Therefore, ________.
the importance of ________ skills. A) he should be very sound in his technical skills
A) decisional B) he can manage with limited financial skills
B) technical C) conceptual skills are the most important skills
C) interpersonal that Ethan requires
D) conceptual D) his interpersonal skills are not important

61) Ralph's search for new technologies that 66) Managers with good ________ know how to
can be used in the production processes of his communicate, motivate and lead to get the best
plant is an example of which type of out of their people.
management skill? A) interpersonal skills
A) conceptual B) conceptual skills
B) communication C) technical skills
C) effectiveness D) empirical skills
D) monitor
67) When Paul manages the employees who
62) Which of the following is true concerning produce the product, he is utilizing his
the three managerial skills? ________.
A) Technical skills tend to be most important for A) conceptual skills
middle-level managers. B) disseminator skills
B) Conceptual skills are most important for lower- C) technical skills
level managers. D) interpersonal skills
C) Interpersonal skills remain equally important to
all levels of management. 68) Conceptual skills involve ________.
D) Technical skills increase and conceptual skills A) managing employees who use tools to produce
decrease in importance as a manager climbs the the organization's products
organizational chart. B) communicating with customers
C) thinking about abstract and complex situations
63) Because Sterling is a shift manager, D) inspiring enthusiasm and trust among
________. employees
A) his technical skills are of the utmost priority
B) his conceptual skills are of the utmost priority 69) The CEO of MindWerks must understand
C) his interpersonal skills are not important the industry in which his business competes, the
D) he need not have any empirical skills future of that industry, and the competition.
This requires strong ________ skills.
64) Terry has recently been promoted from A) technical
shift manager to department manager. As a B) interpersonal
result, ________. C) conceptual
A) his empirical skills are going to be most D) controlling
important
B) the importance of his technical skills is reduced 70) Effectiveness refers to getting the most output
C) his conceptual skills are going to take the from the least amount of input.
priority Answer: FALSE
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 B) Increased emphasis on organizational ethics has
71) Efficiency is described as "doing things right." C) Increased competitiveness has
Answer: TRUE D) Changing security threats have

72) The four contemporary functions of 87) Increased accountability of employees is

management are planning, organizing, leading, typically caused by ________.
and controlling. A) increased digitization
Answer: TRUE B) increased emphasis on organizational ethics
C) security threats to the organization
73) Determining who reports to whom is part of D) discrimination concerns
the controlling function of management.
Answer: FALSE 88) What is the connection between managers
and customers?
74) Directing and motivating are part of the A) Today, managers are expected to interact
controlling function of management. regularly with customers.
Answer: FALSE B) Managers in service industries are expected to
deliver customer service but managers in
75) When a manager performs the controlling manufacturing are not.
function of management, he must monitor and C) Managers must create a customer-responsive
evaluate performance. organization in order to survive successfully in
Answer: TRUE today's environment.
D) There is no connection between managers and
76) Figurehead, leader, and liaison are all customers.
interpersonal managerial roles according to
Mintzberg. 89) Social media is a communications tool
Answer: TRUE which should be ________.
A) used to publish one-way messages from
77) Disturbance handler is one of Mintzberg's managers to employees
interpersonal roles. B) banned from the workplace
Answer: FALSE C) limited only to top managers
D) used to tap into innovation and talent
78) According to Robert L. Katz, managers need
to have technical, interpersonal, and conceptual 90) From a business perspective, a company's
skills. ability to achieve its business goals and increase
Answer: TRUE long-term shareholder value by integrating
economic, environmental, and social
79) Technical skills become less important as a opportunities into its business strategies is
manager moves into higher levels of management. known as ________.
Answer: TRUE A) accountability
B) universality
80) Conceptual skills are less important to top C) equitability
managers. D) sustainability
Answer: FALSE
91) Because of the emphasis her company has
86) ________ resulted in the shifting of placed on sustainability, Darlene, a first-line
organizational boundaries. manager, must now consider ________.
A) Digitization has A) how to handle new employee legislation
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B) the impact of her department's waste on the the rewards of being a manager?
environment A) operating with limited resources
C) how to retain employees even during a B) receiving recognition in the organization
recession C) motivating workers in chaotic situations
D) her company's competitive advantage when D) performing duties that are more clerical than
scheduling workers managerial

97) Management is needed in all types and sizes

of organizations, at all organizational levels and
in all organizational work areas, and in all
organizations, no matter where they are
located. This principle is known as the
________.
A) impartiality of management
B) neutrality of management
C) universality of management
D) reality of management

98) The universality of management means that

________.
A) all managers in all organizations perform the
four management functions
B) all managers in all organizations perform the
same quantity of managerial functions
C) all managers in all organizations perform
managerial functions in similar ways
D) any manager can work in any organization and
perform any management function

99) Which of the following types of managerial

positions is most likely to involve clerical
duties?
A) supervisor
B) regional manager
C) project leader
D) president

100) Which of the following represents one of

the challenges of management?
A) creating an environment in which
organizational members can do their best work
B) helping others find meaning and fulfillment in
their work
C) influencing organizational outcomes
D) having to deal with a variety of personalities

101) Which of the following represents one of

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