TRAINING PLAN

Qualification Title: Hilot (Wellness Massage) NC Level: NC II Total Training Hours: 200 hours
Name of TVI: St. Peter Velle Technical Training Center Inc., Name of Enterprise:
Competencies Learning Training Period Training Duration Training Relevant Method of Support
to be Achieved Activities/Task (Month/Year) Method Personnel Assessment Mechanism
and Learning TVI Establis TVI Establishment Based on
Outcomes hment Days Hour Days Hours Trainees
s Need
Describe June June 1 day 5 1 day 2 Demonst Instructor/ Observatio As stated on
1. Organizational 2020 2020 hour hours ration Industry n, the Training
policies Trainer Written
Participate s Regulation
in Lecture Exam, of Hilot
Effective
workplace communication Oral (Wellness
Group Evaluation
communicat Massage NC
Written discussi
ion II)
communication on

Communication Role
Obtain and procedures and Play
convey systems
workplace
information Different modes
of
Complete communication
relevant work
related Medium of
documents
communication

Participate in Flow of
workplace communication
meeting and
discussion Available
technology
relevant to the
enterprise
and the
individual’s work
responsibilities

Prepare different
types of
questions

Gather different
sources of
information

Apply storage
system in
establishing
workplace
information

Demonstrate
Telephone
courtesy

Describe
communication
procedures and
system

Meeting
protocols

Nature of
workplace
meetings

Workplace
interactions

Barriers of
communication

Complete work
related
documents

Barriers of
communication

Estimate
calculate and
record routine
workplace
measures

Basic
mathematical
processes of
addition,
subtraction
division and
multiplication

Workplace
meetings and
discussions
scenario

Perform
workplace
scenario
following simple
written notices

Follow simple
spoken language

Identify the
different Non-
verbal
communication

Demonstrate
ability to relate to
 people of social
range in the
workplace

Gather and
provide
information in
response to
workplace
requirements

Types of
workplace
documents and
forms

Kinds of
workplace report

Describe the June June 1 day 4 1 day 2 Group Instructor/ Oral As stated on
2. Work in team role and 2020 2020 hour hours discussi Industry Evaluation the Training
a Team scope s on Trainer Regulation
Environme Written of Hilot
nt Definition of Lecture Examinatio (Wellness
Team n Massage NC
Role II)
Difference Play Observatio
between team n
and group

Objectives and
goals of team

Describe team
Describe goals and
and identify objectives
team role
 Perform
exercises in
setting team
goals and
expectations

individual role
and responsibility

Practice
Interacting
effectively with
others

Fundamental
rights at work
including gender
sensitivity

Understanding
individual
competencies
and relative to
responsibili teamwork
ty in a team
Types of
Describe individuals
work as a
team Role of leaders

3.Practice Work values and June June 1 day 4 1 day 2 Lecture Instructor/ Written As stated on
Career ethics (Code of 2020 2020 hour hours Industry Exam the Training
Professionalis Conduct, Code of s Demon Trainer Regulation
m Ethics, etc.) stration Observatio of Hilot
Group n (Wellness
Integrate Understanding
personal
discuss Massage NC
personal ion Oral
objectives with objectives Evaluation II)
organizational
goals Understanding
organizational
goals
Set and meet
work priorities Demonstrate
Intra and
Maintain Interpersonal
skills at work
professional
growth and
Demonstrate
development
personal
commitment in
work

Describe
company
policies,
operations,
procedures and
standards

Time
Management

Basic strategic
planning and
concepts

Resource
utilization and
management

Economic use of
resources and
facilities

Time
 Management

Career
development
opportunities

Information on
relevant licenses
and or
certifications

Personal career
development
needs

Determine
personal career
development
needs
4.Practice Describe OHS June June 1 day 5 1 day 2 Group Instructor/ Oral As stated on
Occupational procedures, discussi Industry Evaluation
practices and 2020 2020 hour hours the Training
Health and s on Trainer Regulation
regulations
Safety Written
Procedures
of Hilot
OHS Indicators Lecture Examinatio (Wellness
n Massage NC
Organizational
contingency Role II)
Identify practices Play Observatio
hazards and n
risks Practice Demonst
hazards/risks ration
identification and
Evaluate control
hazards and Simulati
risks Describe effects on
of safety hazards
Control Plan
hazards and Treshold Limit
Value-TLV Tour
risks Practice
reporting safety
Maintain Hazards
 Demonstrate
evaluating
hazards and risk
using
communication
equipment
Organization
Safety and
health protocol
Company
emergency
procedure
practices
Practice
Personal
Hygiene
Practice drills on
responding to
emergency
Identify
emergency –
related drills
information

occupational Practice
occupational
health and Safety and
safety health standards
awareness on personal
records in the
workplace
Practice
emergency
related drills in
the workplace
IMPLEMENT Communicate June June 1 day 6 1 day 3 Lecture Instructor/ Observati As stated on
AND d with team 2020 2020 hour hours tte Industry on the Training
MONITOR and individuals s Interacti Trainer and oral Regulation
INFECTION- on on questioni of Hilot
CONTROL organizational ng (Wellness
POLICIES policy and Massage NC
AND procedures for Grid II)
PROCEDUR infection questioni
ES control ng

1. Provide Applied Practical

informati infection exercise
on control policies
to the work and
group procedures
about the which impact
organization' on work
s processes of
infection the specific
control work unit
policies and
procedure Applied
procedures for
adopting
appropriate
2. Integrate infection
the practices
organization' within work
s unit
infection
control Provided
policy and appropriate
procedure supervision of
into work work group
practices Working
 knowledge,
3. Monitor consistent with
infection the elements
of
control
competence,
performance
of the
and
organization's
implement applicable
improvement infection
s in practices control
policy and
procedures
and relevant
industry codes
of practice

The hierarchy
risk control
measures from
most to least
preferred, that
is, elimination,
engineering
controls,
administrative
control, and
lastly, personal
protective
equipment

Knowledge of
infection risks
and control
measures in
specific
work unit and
related work
processes

The
significance of
patient
confidentiality
in relation to
infection
control

The
significance of
other
management
systems and
procedures for
infection
control

Literacy levels
and
communicatio
n skills of work
group
members and
consequent
suitable
communicatio
n techniques

Organizational
procedures for
monitoring,
training
Basic
understanding
of
communicable
disease
transmission

Effective
communicatio
n and
interpersonal
skills including:
language
competence
literacy and
reading
competence

Negotiation
Work planning
and
management

Management
of change of
work
processes

Monitoring
compliance
with policy and
procedures
Maintain and
interpret
 infection
control records

Respond OSH and June June 1 day 6 1 day 3 Lecture Instructor/ Observati As stated on
effectively to issues relating 2020 2020 hour hours tte Industry on the Training
difficult / to difficult and Interacti Trainer and oral
challenging s Regulation
challenging on questioni of Hilot
behavior ng
behavior (Wellness
Patient issues Massage NC
2.1 Grid II)
which need to questioni
Plan and be referred to
respond to ng
an appropriate
emergencies health
2.2 Practical
professional exercise
Report and
review Ability to
incidents interpret and
follow the
instructions
and guidance
of health
professionals
involved with
the care of
patient /
client

Effectively
using
techniques for
monitoring own
service
area including
client
satisfaction

Speaking in a
firm, diplomatic
and culturally
appropriate
manner

Remaining
calm and
positive in
adversity
Thinking and
responding
quickly and
strategically

Remaining
alert to
potential
incidents of
difficult or
challenging
behavior

Monitoring
and/or
maintaining
security
equipment

Working with
others and
 displaying
empathy with
patient
and relatives

Apply basic Basic anatomy June June 1 day 5 1 day 3 Lecture Instructor/ Observati As stated on
first aid and physiology 2020 2020 hour hours tte Industry on the Training
3.1 s Interacti Trainer and oral Regulation
Assess the Company on questioni of Hilot
situation. standard ng (Wellness
3.2 Apply operating
Massage NC
basic first aid procedures Grid II)
techniques. (SOPs) questioni
3.3Commun ng
icate details Dealing with
of the confidentiality Practical
incident. exercise
Knowledge of
the First Aiders’
skills limitations

OSH legislation
and regulations

How to gain
access to and
interpret
material safety
data sheets

Resuscitation

Safe manual
handling of
casualty
 Consideration
of the welfare of
the casualty

Report
preparation

Communication
skills

Interpreting and
using listed
documents
Maintain Roles and June June 1 day 5 1 day 3 Lecture Instructor/ Observati As stated on
high responsibilities 2020 2020 hour hours tte Industry on the Training
standard of of self and other s Interacti Trainer and oral Regulation
workers within on questioni
patient/client of Hilot
the organization ng
services (Wellness
When client / Massage NC
Grid II)
patient issues questioni
4.1.1 need to be
Communica ng
referred to an
te appropriate
appropriatel Practical
health exercise
y with professional
patients/clie
nts Organizational
4.1.2 policies and
Establish procedures for
and privacy and
maintain confidentiality
good of information
interperson provided by
al patients and
relationship others
 with
patients/clie
nts Knowledge of
4.1.3 Act in cultures
a respectful relevant to the
manner at particular
all times service
4.1.4
Evaluate Institutional
own work to policy on patient
maintain rights and
high responsibilities
standard
of Establishing
patient/clie and maintaining
nt relationships,
services taking into
account
individual
differences

Using effective
listening
techniques

Using
appropriate
verbal and non
verbal
communication
styles

Interpreting and
following the
instructions and
guidance of
health
professionals
involved with
the care of
patients /
clients

Oral and written

communication

Problem solving
skills required
include the
ability to use
available
resources and
prioritize
workload

Dealing with
conflict

Working with
others and
displaying
empathy with
patient
and relatives
Plan the Hilot History June June 3 days 20 1 day 45 Lecture Instructor/ Written As stated on
hilot and 2020 2020 hour hours Industry examinati the Training
wellness Development, s Discuss Trainer on Regulation
Framework
program of ion of Hilot
Personal
clients Hygiene and Interview (Wellness
Prevention of Demo Massage NC
Return II)
Cross
Identify vital Demo
Infections Role
information
Play Practical
to client The provisions Test
relevant to
Explain hilot Occupational
Health and
Explain the Safety
hilot Regulations
wellness
services and Workplace
products policies and
procedures in
Confirm hilot regard to the
wellness selection and
Program sequencing of
hilot wellness
massage
services

Appearance
and
management
of contra-
indications
and adverse
effects

Pre- and post

requirements
for
recommended
hilot
wellness
massage
services

Anatomy,
physiology and
pathology of
the skin and
skin structures
and
biomechanics
as it relates to
hilot
wellness
services,
including:
2.7.1 a
simplified
cross-section
of skin
2.7.2 glands
as they relate
to basic skin
function
2.7.3 phases
of growth, cell
renewal,
healing of skin
and
factors
affecting
 epiderm
al
mitosis
2.7.4 normal
process of skin
ageing and
structural
change
2.7.5
percutaneous
absorption and
factors
affecting
penetration of
cosmetics

Basic nutrition
and the
relationship
between
nutrition and
skin,
particularly
foods which
may have an
effect
on the skin or
which may be
contra-
indicated in
combination
with relevant
skin conditions
or products
used in a hilot
wellness service
Applying hilot
principles to
the selection
and
sequencing of
hilot wellness
services

Responding to
contra-
indications and
adverse
effects

Sequencing
hilot wellness
service to
meet the
needs
of the client
and make
efficient use of
furnishings
and
paraphernalia

Communicatio
ns skills to
consult with
client to select
hilot wellness
massage
service and
make
recommendati
ons
 Language,
literacy and
numeracy
skills relevant
to the
role and
workplace
requirements

Provide pre- The provision June June 3 days 20 1 day 45 Lecture Instructor/ Written As stated on
service to of relevant 2020 2020 hour hours Industry examinati the Training
clients legislation s Discuss Trainer on Regulation
including
consumer ion of Hilot
law, privacy Interview (Wellness
Schedule law, Demo Massage NC
clients’ Occupational Return II)
Health and Demo
Conduct Role
Safety Play
preliminary requirements Practical
services to Test
and Industry
clients’ Codes of
Practice

Workplace
policies and
procedures in
regard to
personal
presentation,
record
keeping, sales,
returns and
refunds,
receiving and
scheduling
clients and
making
appointments

Workplace
features,
including:
2.3.1
workplace
product and
service range
2.3.2 location
of workplace
areas/sections
2.3.3 function
and use of
workplace
telephone
system
2.3.4
message
taken in
person or by
telephone
2.3.5
client record
system
2.3.6 written
record of
complaints
Customer
service
required for
selling
products and
 services,
receiving and
scheduling
clients and
making
appointments
and resolving
complaints
including:
3.1.1 listening
and
questioning
techniques
3.1.2 verbal
and non-verbal
communicatio
n skills
3.1.3
negotiation
techniques
3.1.4
conflict
resolution skills
3.1.5
techniques for
dealing with
difficult or
abusive clients
3.1.6 greeting
and bidding
farewell
techniques
3.1.7
knowledge of
clients’ special
 needs
3.1.8 dealing
with clients in
a culturally
appropriate
manner
3.1.9
telephone
techniques
3.1.10
Language,
literacy and
numeracy
relevant to the
role
and workplace
requirements
Apply hilot Provisions of June June 3 days 20 1 day 45 Demon Instructor/ Written As stated on
wellness relevant health 2020 2020 hour hours stration/ Industry examinati the Training
techniques and hygiene s Trainer on Regulation
regulations/
Practic of Hilot
requirements
al Observati (Wellness
Prepare on Massage NC
Provisions of
client and Hands- II)
relevant
work on Questioni
Occupational
area for hilot Health and ng
wellness Exercis
Safety
massage es
Regulations/R
equirements
Perform self Compet
assessment ency-
Personal
for hilot hygiene and Based
wellness the Learnin
session transmission of g
microbes and Material
Perform hilot infections s
wellness Method
techniques Workplace
policies and
procedures in
regard to the
performance
of hilot
wellness
massage
techniques

The effects
and benefits of
a defined
range of hilot
products
and
paraphernalia

Factors likely
to affect the
suitability of
each hilot
wellness
massage
technique to
client needs
and the
effects and
benefits.
Anatomy,
physiology
and pathology
of the skin and
 skin
structures as it
relates to hilot
wellness
techniques,
including:
-
a simplified
cross-section of
skin
-
glands as they
relate to basic
skin function
-
skin chemicals,
including
sebum and
sweat
production,
normal and
abnormal,
collagen, elastin
and lipids
-
phases of
growth, cell
renewal,
healing of skin
and factors
affecting
epidermal
mitosis
-
normal process
 of skin and
ageing and
structural
change
-
percutaneous
absorption and
factors
affecting
penetration
of cosmetics
Provide The provisions June June 3 days 20 1 day 45 Demon Instructor/ Written As stated on
advice on of relevant 2020 2020 hour hours stration/ Industry examinati the Training
post hilot Occupational s Practic Trainer on Regulation
health and al
wellness Safety of Hilot
services Hands- Observati (Wellness
regulations/req
on on Massage NC
uirements
Perform II)
aftercare Exercis Questioni
Workplace
service es ng
policies and
procedures in
Identify and Compet
regard to the
explain the ency-
performance
products of services Based
and selling Learnin
Enumerate products g
and explain Material
other Factors likely s
services to affect the Method
suitability of
each
workplace
treatment to
clients’ needs
and the effects
 and benefits of
various
treatments

The causes of
skin
reactions/aller
gies in regard
to
treatments
Identifying
client
requirements/
needs
Skills needed
in promoting
products and
services,
including:
-
listening and
questioning
techniques
-
verbal and non-
verbal
communication
skills
-
dealing with
client in a
culturally
appropriate
manner
-
negotiation
 techniques
-
conflict
resolution skills
-
problem solving
techniques
Gathering and
organizing
information to
develop and
maintain
product and
service
knowledge
Language,
literacy and
numeracy
skills relevant
to the role
and workplace
requirements