Sie sind auf Seite 1von 3

Vinod Amanchi

9618054833
vinod.amanchi@gmail.com

Customer Success Professional with 10 years of strong experience in Handling Enterprise


customers of Deloitte, Global Data, Google and 3+ yrs working with SAAS product-based
companies (Worxogo Solutions and Ascendum Solutions) seeking for an Individual
Contributor/Managerial role where I can fully utilize my alliance and marketing knowledge to
serve both clients and company to strengthen growth of the company in the best possible way.
I have gathered diverse experience while working in startups and large companies to drive
innovation at scale and deliver customer value.
Skills :
 Team Player  Client Communication
 Analytical and Data Friendly  Customer Relationships
 Excellent Client Management Skills  End to End Product Training
 Social and Friendly  Manual Testing – End to End Product Testing, API Tes
 Handling B2B customers  API Integrations
 Handling Customers Queries  Excel – Advanced, VLOOKUP’s, Dashboards
 Problem Solving Skills  Technical Expertise: AWS, JIRA, Tableau – All at a
level
 Customer Retention  Stakeholder Management
 Good Convincing Skills 
Professional Experience:

Company Name Duration

Customer Success Manager – Worxogo Solutions (March 2019 – March 2020)

Customer Success Manager – Ascendum Solutions (February 2017 – Mar 2019)

Consultant – Customer Success - Deloitte (August 2014 – January 2017)

Associate Analyst- Global Data (March 2012 – July 2014)

Team Lead - Google India Pvt Ltd (May 2008 -March 2010)
Customer Success Manager – Worxogo Solutions – (March 2019 – March 2020)
 Maintained portfolios of 40 accounts spread across geographies USA, EMEA and APAC
 Successfully completed 100+ implementations and on boarded customers across business
verticals
 Provided 270+ product demos for clients, which involved Training large client teams like
Technical, Functional, Marketing
 Implemented all the below steps for Go-Live
o Prepare the Technical Requirements (Pre – Requisites) Document
o Setting up the Client Server in Cloud for Live, Test
o Two way Integrations
o Mapping – Role, Stage
o Data Validation
o Testing – Internal, Algorithm Testing
o Client UAT – (Planning and Training)
o Go – Live Planning
 Created Reports for clients – Monthly, Weekly, Daily, Funnel Report, GAP Analysis
 Fixed Adoption Roadblocks and improved NPS
 Handled the Support Team for responding to Client Queries
 Created Product Training Videos which help as a reference to Users
Customer Success Manager – Ascendum Solutions– Bangalore - (February 2017 – Mar 2019)

 Worked Directly with the COO


 Completed 150 + implementations and onboarded customers across Geographies
 Product Implementation for all departments which includes 300 + product training and On
boarding across departments like IT, Marketing, Business Development and Sales
Department of the Clients
 Provided Product trainings for – Aquiire, Talentnow, Assurecare
 Created End to End Process Flow Documents by Testing all the possible flows for new
Implementations
 Demonstrated the capacity to work with all teams, including sales, marketing, business
development, product management, and engineering
Consultant – Customer Success – Deloitte US – (August 2014 – January 2017)
 Supported leaders that include partners and managing directors in tracking account
activities and initiatives
 Created Onboading plan for all my accounts which starts from preparing the On boarding
Collet rails, Training the Users
 Partner with US marketing team to define client priorities and business goals and
develop business-relevant conclusions from studies and effectively communicate them
to the US leadership.
 Interacted regularly with clients to understand their issues and provide them timely
information on the market, competition, and changing business environment in the
United States (USA)
 Promoted & marketed Deloitte through effective marketing strategies to develop stronger
client relationships
 Handled client queries
Associate Analyst – Global Data – (March 2012 – July 2014)
 Consulted with clients on project feasibility, market sizing, regulatory and policy scenarios,
devising market entry strategies, providing competition, technology, and supply chain
analysis
 Consulted with clients on competition benchmarking, product and service differentiation
and pricing analysis
 Market Size and Market Share for Financial Services Companies
 Checked for the quality of information, credibility of the data sources and delivering error-
free reports to the clients.
 Client Handling – aided clients on data, solving queries raised by clients, etc.
 Conducted SWOT analysis, PESTLE analysis, Company profiling, Industry Analysis
Education
 GITAM Institute of Management, MBA in Finance and Marketing (2010 – 2012)
 JNTU, BTech in Electrical and Electronics (2003 – 2007)
Team Lead - Google India Pvt Ltd – (May 2008 -March 2010)
 Designed in Development of Google Maps product from scratch, end to end execution of
“Ground Truth” GT a new product to Google Maps.
 Handled a team of 15 individuals in building the “Ground Truth” product which was Google’s
first attempt to build their own Maps in the USA
Certifications
 Customer Success Manager 101
 Sales: Customer Success - Linkedin
 Customer Service Foundations
 Building Rapport with Customers
 Persuading Others
 A Design Thinking approach to Put Customer First
 PracticalCSM - Professional

Das könnte Ihnen auch gefallen