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vinod.amanchi@gmail.com
Team Lead - Google India Pvt Ltd (May 2008 -March 2010)
Customer Success Manager – Worxogo Solutions – (March 2019 – March 2020)
Maintained portfolios of 40 accounts spread across geographies USA, EMEA and APAC
Successfully completed 100+ implementations and on boarded customers across business
verticals
Provided 270+ product demos for clients, which involved Training large client teams like
Technical, Functional, Marketing
Implemented all the below steps for Go-Live
o Prepare the Technical Requirements (Pre – Requisites) Document
o Setting up the Client Server in Cloud for Live, Test
o Two way Integrations
o Mapping – Role, Stage
o Data Validation
o Testing – Internal, Algorithm Testing
o Client UAT – (Planning and Training)
o Go – Live Planning
Created Reports for clients – Monthly, Weekly, Daily, Funnel Report, GAP Analysis
Fixed Adoption Roadblocks and improved NPS
Handled the Support Team for responding to Client Queries
Created Product Training Videos which help as a reference to Users
Customer Success Manager – Ascendum Solutions– Bangalore - (February 2017 – Mar 2019)