Slide 1: ADVANTAGES OF FIDELIO SOFTWARE

GUEST : GUEST Online booking can be done. Can save time as online booking is fas
ter. Quick check-in can be done. All hotel information at finger tip. Can cut do
wn cost on telephone calls and other inter-phase. Can have access to 13,000 hote
ls and 18,000 restaurants worldwide at finger tip. Since all the guest informati
on is stored, if the guest is coming back, the information need not be given aga
in. Since all the hotel information is at the finger tip, there is no chance of
getting misleading information

STAFF : STAFF User Friendly Software. Software can be used in 30 languages. Easi
er for multi-tasking. Can create up to 80 folios. All guest information availabl
e in a single window will save time. Helps customized reporting. Powerful search
engine including name, company, group etc. Easy three step check-in. Fast, poin
t & Touch posting. Complex operations, Simple to use. More than 800 reports can
be generated. Operator can use smart keys for guest look up.

ORGANIZATION : ORGANIZATION Up to one lac reservation possible. Travel agent com

mission can be saved due to online booking by the guest. More than 800 reports c
an be generated. Productivity increases as all the information is available at t
he finger tip. Less manpower required. Easy to have track on the number of cance
llation and turn aways Easy to install. Minimal technical demands as it works on
most platforms like Windows, Linux, Unix. High level of security to protect hot
el & guest information as unauthorized can not log in. Connection onto the globa
l GDS reservation system and the internet reservation system. Tools for creation
own reports. Guest History can be saved in the system

Slide 5: DISADVANTAGES OF FIDELIO SOFTWARE

GUEST : GUEST If there is a power failure while making a reservation, all the in
formation has to be given again. If there is a power cut while there is a check-
in or check-out, the guest need to wait which make him irate.

STAFF : STAFF If one staff mistypes the information than the guest might get ira
te. If there is a power failure, while making a reservation than the staff must
redo the whole reservation than the staff must redo the whole reservation. When
night auditing is being done all other user's must be logged off. If there is a
virus attack the stored information can be corrupt and the wrong information may
be given to the guest which might make him irate

ORGANISATION : ORGANISATION All the staff needs to be trained on the software Th

e software needs to be renewed each year. High risk of virus attack as the syste
ms are connected to the internet most of the time. If there is a virus attack th
e stored information might get corrupt. If there is a power failure, the organiz
ation runs a high risk of loosing all the stored information. If night auditing
is missed one day there might be a havoc the next day.