Beruflich Dokumente
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O BEHAVIOUR
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CONTENTS:
WHAT IS COMMUNICATION?
FUNCTIONS OF COMMUNICATION
COMMUNICATION PROCESS
DIRECTION OF COMMUNICATION
INTERPESONAL COMMUNICATION
ORGANIZATIONAL COMMUNICATION
CHOICE OF COMMUNICATION CHANNEL
BARRIERS TO EFFECTIVE COMMUNICATION
GLOBAL IMPLICATIONS
WHAT IS COMMUNICATION?
Motivation
Emotional Expression
Information
Communication process
Sender Receiver
Noise
Feedback
CHANNELS OF COMMUNICATION
1. Formal Channels
2. Informal Channels
DIRECTION OF
COMMUNICATION
Vertical Communication
1.Downward 2.Upward
Lateral/Horizontal Communication
INTERPERSONAL
COMMUNICATION
Oral Communication
Written Communication
Nonverbal Communication
ORAL COMMUNICATION
ORGANIZATIONAL
COMMUNICATION
Formal Small Group Networks
The Grapevine
Electronic Communication
Knowledge Management
FORMAL SMALL GROUP NETWORKS
●E-Mail
●Instant Messaging or Text Messaging
●Network software
●Blogs
●Video Conferencing
CHOICE OF COMMUNICATION CHANNEL
Channel Richness:
Selective Perception
Information Overload
Emotions
Language
Communication Apprehension
Gender Differences
“Politically Correct” Communication
GLOBAL IMPLICATIONS
CULTURAL BARRIERS
3. Practice Empathy.
1. Production
2. Training
3. TED (Talent Enhancement
Development)
4. Finance
5. RMAC (Risk Advisory Management
Committee)
HOW VITAL COMMUNICATION IS IN WIPRO BPO?
Managers
Assistant Managers
D
O U
W Group Leader P
N W
W A
A Team Leader R
R D
D
Senior Associates
Associates
MODES OF COMMUNICATION IN WIPRO BPO
E-Mail system
IM (Instant Messaging)
Video Conferencing
SUGGESTIONS
channels.
➢Keep Barriers in mind to avoid them.
REFERENCES
●http://www.google.com/images.url.imgres?/imgres.in
●http://www.wipro.com/index.htm
THANK YOU!!!
ALL QUERRIES ARE WELCOME!