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APPENDIX B: QUESTIONNAIRE
THE QUESTIONNAIRE
Serial
Numbe
r

Introduction
This questionnaire is only for academic purposes to enable the researcher to complete studies
at ……………………………. Please follow the instructions and be honest in answering the
questions.
Instructions: 1. Please tick [√] in the space next to the question/statement to indicate your
choice. 2. Do not write your name on this questionnaire.

Q1. Gender. Male □ □ Female

□ □
Q2. Age group 1. 15-19 2. 20-24 3. 25-29 □ 4. 30-34 □ 5. 40-44 □ 6.

50 and above □
Q3. What is your highest qualification? 1. Certificate □ 2. Diploma □ 3. Degree □
4. Masters □ □
5. PhD

Q4. Which department do you belong to? 1. Administration □ 2. Finance □ 3.

Community Development □ 4. Legal □ 5. Engineering □ 6. Public Health □ 7.

Real Estate □ 8. Physical Planning □

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Q5. Do citizens share responsibility over the level of services provided by individual local

authorities? 1. NO □ 2. SOMEWHAT □ □ 3. YES

Just justify your answer PLEASE

…………………………………………………………………………………………………
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Q6. Are citizens willing to share responsibility for the level of service provided by local

authority? 1. Strongly Agree □ 2. Agree □ 3. Indifferent □ 4. Disagree □ 5.

Strongly Disagree □
Q7. What do you think should be done to make citizens feel the responsibility over services
offered by local authority?
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Q8. After how long does local authority sensitize citizens about what they are supposed to do

over services offered? 1. Never □ 2. Daily □ 3. Monthly □ 4. Quarterly □ 5.

Yearly □
Q9. Does central government contribute to local government service delivery?

1. Strongly Agree □ 2. Agree □ 3. Indifferent □ 4. Disagree □ 5. Strongly

Disagree □
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Q10. How can central government contribute to local government service

delivery…………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………………

Q11. Are there drawbacks of the current local government financing system? 1. NO □ 2.

YES □
Please give reason to your observation
…………………………………………………………………………………………………
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Q12. What are some of the drawbacks and advantages of the current local government
financing system?
a) Draw backs
…………………………………………………………………………………………………
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b) Advantages
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Q13. Are there entrepreneurial strategies put in place to sustain the economic and social

growth of the local authority? 1. NO □ □

2. YES

If yes please list the major ones

…………………………………………………………………………………………………
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Q14. Has the local authority issued any municipality bond for some projects undertaken so

that to reduce on citizen’s financial burden? 1. NO □ □ 2. YES

Q15. Is Decentralization the key to improving service delivery in local authorities in

Zambia? 1. NO □ □ 2. YES

Give some reason to your answer please

…………………………………………………………………………………………………
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Q16. What measures are in place to ensure full implementation of the decentralization
policy?
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…………………………………………………………………………………………………
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Q17. What are the difficulties causing delays in implementing the decentralization policy?
…………………………………………………………………………………………………
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Q18. How can councils help in boosting the capacity and levels of wealth and worth of its
local citizens to ensure their effective contribution to local development and ultimately
service delivery?
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Thank you for your help…… STAY BLESSED