Madchef Dhanmondi

Abu Naser Niloy

Level 3, AMM Center, Road 3A, Dhanmondi
Dhaka, Bangladesh 1209
04th August 2019

Mr. Rafiul Chowdhury

Manager
Shawpno, Dhanmondi Branch
Shimanto Square
15 Rd No. 1, Dhaka 1209

Subject: Complaint Letter for Spoiled Food

Dear Manager,
I am Abu Naser Niloy, owner of Madchef Dhanmondi. I have some issues to make a complaint
on the quality of food at your supermarket. On 3rd August 2019, I’ve purchased buns for burgers,
vegetables and all dry items for my restaurant.
The cash memo and other documents are attached with the letter.
Some of the buns were rotten, and same was with the raspberries and blueberries; they were fully
covered with insect layers. In addition, the cream cheese and cheddar cheese were expired. I am
very much dissatisfied. My burger at the restaurant is much popular in the town. I have strong
customer satisfaction in the town regarding the quality of the menu. It was my first experience at
your supermarket. I found it much near to my restaurant and was deciding to become a regular
customer of it. But, this dissatisfaction is changing my mind.
I request you to keep superior check of your food quality. I would appreciate a refund of all these
items. These all items were worth BDT 10500 and it is simply a loss if not refunded.
I look forward to your immediate reply and appreciate your correcting this type of unusual
situation. And hoping for a good business relationship between Madchef and Shwapno as well
I thank you for consideration.
Sincerely,
Abu Naser Niloy
The Owner, Madchef Dhanmondi