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Six Sigma for Excel Six Sigma Project Charter Navigating to Results

1 Process
Manufacturing process of custom-made doors
Process selected for improvement:
2 Description
Increase sales by improving speed and quality
Purpose and goals of the project:
3 Objective Baseline Goal Unit of
Parameter Measure
Key metrics of the project: (now) (future) Measure
Time from order-entry to
Lead time 6 3 days
shipment
Percentage of units %
Reject rate 0.1 0.01
rejected by customer shipped
Percentage of units failed %
Scrap Rate 10 2
and scrapped produced
4 Return/Value
Parameter Impact of Improvement Return
Expected financial impact:
Lead time 50% shorter lead-time = 15% more orders $150k
10x reduced rejects = retaining more customers
Reject rate $200k
= 20% higher order volume
5x reduced scrap rate = product-cost reduced
Scrap Rate $40k
from $550k to $510k
5 Team
Names Function Responsibility
Names and responsibilities:
Analyze rejects over past 12
J. Jones Quality Manager
months and list top 5 reasons
Define value of lost orders due to
M. Nickolsen Sales Manager
rejects
Consolidate value of customer
Y. Chu Controller
rejects
Account scrap by (1) assembly (2)
P. Rickfield Production Manager
material (3) test (4) visual.
Update drawings/procedures to
H. Finkler Process Engineer
minimize assembly errors.
Run Kaizen Blitz to improve
A. Betz Project Manager
process performance

6 Scope Project includes manufacturing process. Skills of people

Project scope, what is included, what is excluded: and capability of the support-system are excluded.
7 Customer benefit Faster delivery and lower defect rate, lower total cost,
Improvement that the customer will notice: higher satisfaction.
8 Schedule
Phase Deliverables Responsible Date
Item and completion dates:
Define Project Charter J. Jones 1/1/2020

Measure Baseline Capability Y. Chu 2/2/2020

Jones, Finkler, Chu,
Analyze Analysis + Action Plan 3/3/2020
Nickolsen
Improve Improvements P. Rickfield 4/4/2020

Control Control Plan H. Finkler 5/5/2020

5 Support Set priorities to allow team-members to invest 2x 4 hours per member per week on
Requirements to execute plan this project = 48 man-hours per week work-load