NeuraLabel300x - Users Guide

NeuraLabel 300x User Guide
© 2019 NeuraLabel Printing Solutions
Printing Guide for the 300x Continuous Form Label Printer
NeuraLabel 300x Standard
NeuraLabel 300x ST
NeuraLabel 300x CP
NeuraLabel 300x
Continuous Form Label Printer
by NeuraLabel Printing Solutions
Congratulations on your NeuraLabel 300x Continuous Form Printer. With this printer you
have invested in the latest advancements in printing technology.
The NeuraLabel 300x is a high-speed, high-resolution printer for digital color label printing.
Built on Hewlett-Packard PageWide® Technology, the NeuraLabel 300x brings high speed
printing to your fingertips. HP PageWide Technology features a stationary printhead with
over 40,000 nozzles that delivers breakthrough speed and reliability, because the paper is
the only thing that moves.
The NeuraLabel 300x is available in three configurations. The NeuraLabel 300x Standard,
the NeuraLabel 300x ST or Straight Through printer, and the NeuraLabel 300x CP or C-
Path printer. All three styles work basically the same with the only difference being the
media path through the printer. This User Guide will cover all three NeuraLabel 300x
printers.
While the NeuraLabel 300x is made for continuous printing, it also can be used for cut sheet
printing. Both network and USB printing capabilities are supported. In short, this flexible
device is your desktop printing solution for full-color prime or GHS compliant labels.
PageWide is a registered trademark of Hewlett-Packard.
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NeuraLabel 300x User Guide
© 2015 - 2019 NeuraLabel Printing Solutions, A Neuralog Company
All rights reserved. No parts of this work may be reproduced in any form or by any means -
graphic, electronic, or mechanical, including photocopying, recording, taping, or information
storage and retrieval systems - without the written permission of the publisher.
Products that are referred to in this document may be either trademarks and/or registered
trademarks of the respective owners. The publisher and the author make no claim to these
trademarks.
While every precaution has been taken in the preparation of this document, the publisher
and the author assume no responsibility for errors or omissions, or for damages resulting
from the use of information contained in this document or from the use of programs and
source code that may accompany it. In no event shall the publisher and the author be liable
for any loss of profit or any other commercial damage caused or alleged to have been
caused directly or indirectly by this document.
Printed: December 2019 in Stafford, TX USA
Recognition of Content Source:
Portions of this document were taken from Officejet Pro X451 and X551 series printers User
Guide.
Copyright and License
© 2012 Copyright Hewlett-Packard Development Company, L.P.
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Table of Contents
1 Tour of the NeuraLabel 300x __________________________________________________ 1-1
1.1 NeuraLabel 300x Standard ______________________________________________________ 1-2
1.2 NeuraLabel 300x ST ____________________________________________________________ 1-4
1.3 NeuraLabel 300x CP____________________________________________________________ 1-6
1.4 Recommended 300x Configurations_______________________________________________ 1-7
2 Installing the NeuraLabel 300x ________________________________________________ 2-9
2.1 NeuraLabel Driver Installation ___________________________________________________ 2-9
2.1.1 Install the driver software from the www __________________________________________________ 2-9
2.1.2 USB Installation ______________________________________________________________________ 2-10
2.1.3 Network Installation __________________________________________________________________ 2-11
2.2 Configure Network Settings ____________________________________________________ 2-14

2.2.1 View or change network settings ________________________________________________________ 2-14
2.2.2 Set or change the printer password ______________________________________________________ 2-14
2.2.3 Manually Configure IPv4 TCP/IP _________________________________________________________ 2-14
2.3 Settings for the Various 300x Configurations_______________________________________ 2-16

2.3.1 Default Jogging Tray __________________________________________________________________ 2-16
2.3.2 Default Media Exit ____________________________________________________________________ 2-17
2.3.3 Media Trailer ________________________________________________________________________ 2-17
3 Setting Up and Printing Labels ________________________________________________ 3-19

3.1 Setting Up Your Label _________________________________________________________ 3-19
3.1.1 Margins ____________________________________________________________________________ 3-19
3.1.2 Sizing to Fit __________________________________________________________________________ 3-20
3.1.3 Copies or Numbered __________________________________________________________________ 3-20
3.1.4 Complexity and Job Size _______________________________________________________________ 3-20
3.2 Select Paper Source and Form Size _______________________________________________ 3-20

3.3 Understanding Your Media _____________________________________________________ 3-22
3.3.1 Media Material ______________________________________________________________________ 3-22
3.3.2 Media Size and Label Dimensions ________________________________________________________ 3-23
3.4 Loading Continuous Media into the Printer ________________________________________ 3-23

3.4.1 Loading Media into Tray 1 (300x Standard) ________________________________________________ 3-24
3.4.2 Loading Media into Tray 2 (300x ST or 300x CP) ____________________________________________ 3-27
3.4.3 Loading Rolled Media into Tray 2 ________________________________________________________ 3-30
3.5 Loading Media in the Different 300x Roll Systems __________________________________ 3-30
3.5.1 300x Standard with NoTouch Roll System _________________________________________________ 3-30
3.5.2 300x Standard with Ultra Roll System ____________________________________________________ 3-31
3.5.3 300x ST with Straight Through Roll System ________________________________________________ 3-32
3.5.4 300x CP with NoTouch Roll System ______________________________________________________ 3-36
3.5.5 NeuraLabel Passive Unwinder___________________________________________________________ 3-40
3.6 Leaving Continuous Media in the Printer __________________________________________ 3-41
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3.7 Canceling a Print _____________________________________________________________ 3-42
3.7.1 Cancel using the Operator Panel Red X button _____________________________________________ 3-42
3.7.2 Cancel from the Printing Application _____________________________________________________ 3-42
3.7.3 Cancel from the Printer Queue __________________________________________________________ 3-42
3.8 Printer Jam and Error Recovery _________________________________________________ 3-42

3.8.1 Label Size Mismatch __________________________________________________________________ 3-42
3.8.2 External Drag on Media Path ___________________________________________________________ 3-43
3.8.3 Labels Loaded Upside Down ____________________________________________________________ 3-44
3.8.4 Physical or Real Print Jam ______________________________________________________________ 3-44
3.8.5 Jam Assist ___________________________________________________________________________ 3-44
3.8.6 Jog Button __________________________________________________________________________ 3-44
3.8.7 Media Out or Short Media _____________________________________________________________ 3-44
3.8.8 Label Stuck in Printer __________________________________________________________________ 3-45
3.9 Printer Consumable Maintenance _______________________________________________ 3-45
3.9.1 Low On Ink __________________________________________________________________________ 3-45
3.9.2 Very Low On Ink ______________________________________________________________________ 3-46
3.9.3 Out Of Ink ___________________________________________________________________________ 3-46
4 Maintaining Your Printer ____________________________________________________ 4-47

4.1 Printhead Cleaning ___________________________________________________________ 4-47
4.1.1 Printhead Cleaning on the 300x ST _______________________________________________________ 4-48
4.1.2 Printhead Cleaning on the 300x Standard and 300x CP _______________________________________ 4-51
4.2 Printhead Recover ____________________________________________________________ 4-51

4.3 NeuraLabel 300x Toolbox ______________________________________________________ 4-51
5 Label Printing Options ______________________________________________________ 5-53
5.1 Layout Tab __________________________________________________________________ 5-53
5.2 Paper/Quality Tab ____________________________________________________________ 5-54
5.2.1 Paper Source ________________________________________________________________________ 5-54
5.2.2 Media ______________________________________________________________________________ 5-55
5.2.3 Quality Settings ______________________________________________________________________ 5-57
5.2.4 Color _______________________________________________________________________________ 5-58
5.3 Advanced Options Dialog ______________________________________________________ 5-58

5.3.1 Paper/Output Size ____________________________________________________________________ 5-59
5.3.2 Document Options ___________________________________________________________________ 5-60
6 Printing Great-Looking Labels ________________________________________________ 6-77

6.1 Selecting the Type of Media ____________________________________________________ 6-77
6.2 Creating Print-Friendly Artwork _________________________________________________ 6-81
6.3 Choosing Ink Settings for your Label _____________________________________________ 6-82
6.4 Fitting the Artwork on the Label _________________________________________________ 6-84
6.5 Handling the Labels ___________________________________________________________ 6-86
7 Managing Ink _____________________________________________________________ 7-87
7.1 Ink Saver ___________________________________________________________________ 7-88
7.2 Low Ink Warning _____________________________________________________________ 7-88
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7.3 Out of Ink Warning ___________________________________________________________ 7-88
7.4 Changing an Ink Cartridge ______________________________________________________ 7-88
8 Printing System Requirements ________________________________________________ 8-91
8.1 Supported Operating Systems __________________________________________________ 8-91
8.2 Minimum System Requirements ________________________________________________ 8-91
8.3 Connectivity _________________________________________________________________ 8-92
8.3.1 USB ________________________________________________________________________________ 8-92
8.3.2 Network ____________________________________________________________________________ 8-92
9 Types of Continuous Printing _________________________________________________ 9-93

9.1 Media Forms ________________________________________________________________ 9-94
9.1.1 Rolled Media with No Marks ____________________________________________________________ 9-94
9.1.2 Rolled or Fanfold Media with Marks on Each Label __________________________________________ 9-95
9.1.3 Borderless Printing on Media with No Marks ______________________________________________ 9-95
9.2 Using Roll-to-Roll _____________________________________________________________ 9-96

9.2.1 Roll-to-Roll Driver Features _____________________________________________________________ 9-97
9.2.2 Roll-to-Roll Media ____________________________________________________________________ 9-97
9.3 Printing GHS Drum Labels ______________________________________________________ 9-98
9.4 Printing Prime Labels ________________________________________________________ 9-101
9.4.1 Printing Borderless Prime Labels on a Web Press __________________________________________9-102
10 Cut Sheet Printing ________________________________________________________ 10-103

10.1 Tray 1 Cut Sheet Printing_____________________________________________________ 10-103
10.2 Tray 2 Cut Sheet Printing_____________________________________________________ 10-103
11 Embedded Web Server ____________________________________________________ 11-105
11.1 Energy Save Settings ________________________________________________________ 11-106
11.2 Estimated Ink Levels ________________________________________________________ 11-106
11.3 Network Summary _________________________________________________________ 11-108
11.4 Print Quality Toolbox _______________________________________________________ 11-109
11.5 Continuous Print Preferences _________________________________________________ 11-110
11.5.1 Robust Mark Detection ___________________________________________________________11-111
11.5.2 Image Stretch ___________________________________________________________________11-111
11.5.3 Data Flow Control ________________________________________________________________11-111
11.5.4 Default Jogging Tray ______________________________________________________________11-113
11.5.5 Default Media Exit _______________________________________________________________11-113
11.5.6 Media Trailer (Optional 3” print Tail) _________________________________________________11-113
11.5.7 Ink Supply ______________________________________________________________________11-114
11.6 Image Registration _________________________________________________________ 11-114

11.6.1 Using Image Registration __________________________________________________________11-115
11.6.2 Resetting Image Registration _______________________________________________________11-117
11.7 Printer Information _________________________________________________________ 11-118

11.8 Administrator _____________________________________________________________ 11-119
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11.9 Auto-Off Settings ___________________________________________________________ 11-119
11.10 Backup _________________________________________________________________ 11-120
11.11 Firewall ________________________________________________________________ 11-121
11.12 Printer Reports __________________________________________________________ 11-122
11.13 Usage Report ____________________________________________________________ 11-123
12 Operator Panel __________________________________________________________ 12-125
12.1 Operator Panel Buttons _____________________________________________________ 12-125
12.2 Operator Panel Menu System_________________________________________________ 12-126
12.2.1 Setup Menu_____________________________________________________________________12-126
12.2.2 Special Procedures: Printhead Recover _______________________________________________12-134
12.2.3 Job Status Menu _________________________________________________________________12-135
12.2.4 Ink Information __________________________________________________________________12-135
13 Purchasing NeuraLabel Supplies ____________________________________________ 13-137

14 Troubleshooting _________________________________________________________ 14-139
14.1 Printer does not pick the media _______________________________________________ 14-139
14.1.1 Continuous Tray 1 ________________________________________________________________14-139
14.1.2 Continuous Tray 2 ________________________________________________________________14-139
14.1.3 Cut Sheet Tray 1 _________________________________________________________________14-140
14.1.4 Cut Sheet Tray 2 _________________________________________________________________14-140
14.2 Printer picks up multiple sheets of media _______________________________________ 14-140

14.3 Printer picks from wrong Tray ________________________________________________ 14-140
14.4 Preventing Jams ___________________________________________________________ 14-141
14.5 Clearing Jams ______________________________________________________________ 14-141
14.5.1 Clear Jam in Continuous Tray 1 _____________________________________________________14-142
14.5.2 Clear Jam in Continuous Tray 2 _____________________________________________________14-145
14.5.3 Clear Jam in Cut Sheet Tray 2 _______________________________________________________14-146
14.5.4 Clear Jam in the Left Door _________________________________________________________14-146
14.5.5 Clear Jam in the Upper Right Exit ____________________________________________________14-147
14.6 Label Prints in Wrong Position ________________________________________________ 14-148

14.6.1 Prints are too far down from media leading edge ______________________________________14-148
14.6.2 Prints are too far up from media leading edge _________________________________________14-149
14.6.3 Prints are across two labels ________________________________________________________14-149
14.6.4 Prints are not centered Left/Right on page ____________________________________________14-149
14.7 Prints wrinkle and jam at print start ___________________________________________ 14-150

14.8 Printer declares an Error Code ________________________________________________ 14-150
14.8.1 Mark Early/Mark Late Error ________________________________________________________14-150
14.8.2 Mark Missed Error _______________________________________________________________14-153
14.8.3 Maximum supported length exceeded _______________________________________________14-154
14.9 Print Quality Guidelines _____________________________________________________ 14-154
14.10 Printer Stops in the Middle of Print Job _______________________________________ 14-157
14.11 Printer does not Print or is very Slow ________________________________________ 14-157
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14.12 Printer Prints very Slowly __________________________________________________ 14-158
15 Printer Calibration Routines ________________________________________________ 15-159
15.1 Mark Sensor Calibration _____________________________________________________ 15-159
15.2 MAP Sense Calibration ______________________________________________________ 15-160
16 NeuraLabel 300x Media Mark Specification ___________________________________ 16-163
16.1 Specification Standard #1 ____________________________________________________ 16-164
16.2 Specification Standard #2 ____________________________________________________ 16-165
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Introduction
This Quick Start User Guide provides the information you need for successfully printing
labels on the NeuraLabel Printing Solutions 300x Continuous Printer. The NeuraLabel 300x
can be used to print Continuous Form bhy76hgb and Cut Sheet Die-Cut Labels, and it can
be used as a Continuous Web Press.
The NeuraLabel 300x will print continuous labels at speeds up to 20 inches per second.
The water-resistant pigment inks used in the printer are moisture resistant, allowing this
printer to be used for a variety of labeling applications, including BS5609 compliant printing.
Print resolutions up to 2400x1200dpi allow sharp full-color finished labels.
This document will provide the basic steps to help you get started printing labels. For more
detailed information and the latest NeuraLabel 300x User Guide, please visit the
NeuraLabel web site at www.neuralabel.com.
NeuraLabel Printing Solutions is a Neuralog Company.
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Tour of the NeuraLabel 300x 1-1
1 Tour of the NeuraLabel 300x
This User Guide provides the information you need for successfully printing labels on the
NeuraLabel Printing Solutions 300x Continuous Form Printer. The NeuraLabel 300x can be
used to print Continuous Form and Cut Sheet Labels, or it can be used as a Continuous Roll
Web Press. This document will provide the basic steps to help you get started printing labels.
For the latest NeuraLabel 300x User Guide please visit the NeuraLabel web site.
Figure 1-1 NeuraLabel 300x Continuous Form Printer: Front

1-2 NeuraLabel 300x User Guide
Removable
Output Shelf
Network Port USB Port Power Cord Port
Figure 1-2 NeuraLabel 300x Continuous Form Printer: Back
1.1 NeuraLabel 300x Standard

The NeuraLabel 300x Standard is recommended for fanfold media, tag stock media and
rolled media. Media enters into the left Tray 1 Continuous and exits at the upper right
exit. Rolled media that has not been die cut is an ideal choice, making the NeuraLabel 300x
Standard a great solution for a web press, where labels will undergo a post processing step.
For rolled media that is die cut, NeuraLabel 300x functions well as long as the media matrix
has been removed and the media is “tight release.” This ensures that the labels do not pre-
dispense inside the printer.
Media Out
Media In
Figure 1-3 NeuraLabel 300x Standard
NeuraLabel offers the NoTouch Roll to Roll system (NoTouch R2R) that works seamlessly
with the 300x. The NoTouch uses gesture sensors to monitor the media for both unwinding

and rewinding and includes a positioning base plate with sliding guides. The NoTouch works
with all media widths that the 300x will take, 1.5 inches to 8.5 inches. It uses a 3” standard
core and accepts rolls up 8.5 inches in diameter.
Figure 1-4 NeuraLabel 300x Standard with NoTouch Roll System
For very large media rolls, NeuraLabel offers the Ultra Unwinder/Rewinder system. This
system uses dancer arms and works with media from 6” to 8.5” wide. It supports rolls on 3-
inch cores up to 12 inches in diameter. This system is ideal for larger/wider labels, web
press, and longer print jobs.
Figure 1-5 NeuraLabel 300x with Ultra Roll System

All NeuraLabel 300x Standard configurations use the lower left side of the printer for media
input. This is called Tray 1 Continuous printing. There are gray media guides that are
adjusted to fit the media. The media is loaded face down. All NeuraLabel 300x Standard
configuration use the upper right side of the printer for media exit. The media exits the printer
face down.
1.2 NeuraLabel 300x ST

NeuraLabel 300x is also available in a “Straight Through” configuration1. This configuration is
recommended for die-cut rolled media, especially where labels will be applied with an
applicator that requires easy release. Media enters into the right Tray 2 Continuous and
exits at the left exit. Because of the “friendlier” media path, the risk of a label peeling off
inside the printer is minimal. Fanfold media can also be used with the NeuraLabel 300x ST
and can self-stack as it exits the printer. However the fanfold media must lay flat as it enters
the printer or quality issues can occur. Cupped or Curled fanfold media may not work.
Media Out Media In
Figure 1-6 NeuraLabel 300x ST
Because the straight through media path puts only minimum restraints on the media in the
NeuraLabel 300x ST, there must be no external drag on the media, and it must be allowed to
freely flow through the printer. Fanfold media should be placed no lower than a few inches
below the printer input and output so that the weight of the media does not place drag on the
system. Feeding media from the floor or from a box is not recommended because it may
place drag on the system and result in print defects.
NeuraLabel 300x ST is recommended for printing die-cut labels, particularly paper-labels,

where the label release liner is often not as strong. It is also effective for printing smaller
11 Available August 2018

labels where the chance of label pre-dispension is greater. Larger synthetic labels, such as
drum labels, will usually not require the NeuraLabel 300x ST, however it is available as an
option for all types of die-cut label printing. NeuraLabel 300x ST can be used for printing on
unconverted media rolls where labels will be cut in a finishing process, however in this case
300x Standard would work as well.
The NeuraLabel 300x ST configuration uses the right side of the printer for media input. This
is called Tray 2 Continuous printing. There are black media guides that are adjusted to fit the
media. The media is loaded face up. The NeuraLabel 300x ST configuration uses the mid-
lower left side of the printer for media exit. The media exits the printer face up.
Ideally the NeuraLabel 300x ST will be used with an unwinder/rewinder system. The
NeuraLabel 300x Straight Through (ST) Unwinder/Rewinder uses weight sensitive “dancer
arms” for both the unwinder and rewinder and supports media from 3-8.5 inches wide. This
dancer arm system comes with a positioning base plate that integrates seamlessly with the
printer. Adjustment knobs move the unwinder and rewinder reels to match the position of the
media in the printer. Note that the 300x ST printer is capable of printing media as narrow as
1.5”; however this U/R system supports media down to 3”. The dancer arm may be too
heavy for some narrow medias smaller than 3” wide.
Figure 1-7 NeuraLabel 300x ST with Straight Through Roll System
The NeuraLabel 300x ST with the ST Rewinder/Rewinder system is the recommended

solution for printing most die-cut labels at least 3 inches in width. Customers with

NeuraLabel 300x Standard may contact NeuraLabel Printing Solutions to upgrade to this
system if they fell it will better server their needs2.
1.3 NeuraLabel 300x CP

The NeuraLabel 300x CP provides a different media path that allows for an
unwinder/rewinder solution for the full 1.5” to 8.5” media width supported by the printer. This
solution works with the NeuraLabel NoTouch R2R and is configured very similarly to the
NeuraLabel 300x Standard. In this configuration media is placed on the NoTouch
Unwinder and fed under the printer and over a gentle reverse C-guide to enter the
internal Tray 2 Continuous printer guides. The media then exits the printer at the top, the
same location as the 300x Standard. The purpose of this configuration is to capture the basic
behavior and features of the 300x Standard with NoTouch Roll-to-Roll, while removing the S-
path inside the printer. The “unsafe” turn for die-cut media inside the printer is completely
eliminated.
Media Out
Media In
Media Feed
Figure 1-8 NeuraLabel 300x CP with NoTouch Roll System
The NeuraLabel 300x CP is recommended for any NoTouch users that are using media
which requires a “looser-release” media for a post label dispensing process. This unit may
be supplied as an upgrade for current NeuraLabel 300x NoTouch clients.
The NeuraLabel 300x CP configuration uses the right side of the printer for media input;
however, the media roll will be located on the left side of the printer as shown. The 300x CP
configuration uses Tray 2 Continuous printing. There are black media guides under the lid on
the right hand side that are adjusted to fit the media. The media is loaded face up. The
NeuraLabel 300x CP configuration uses the upper right side of the printer for media exit. The
2NeuraLabel recommends several “tight-release” medias that work well with 300x Standard. If these medias do
not meet your needs, you may want to contact NeuraLabel to see about upgrading your printing system.

media exits face-down, however it wraps around the exit sensor to become face-up as it rolls
on the rewinding reel.
1.4 Recommended 300x Configurations

The best 300x configuration will depend on your specific printing needs. Use the table below
to select the appropriate configuration. Contact NeuraLabel sales for information about
upgrading our NeuraLabel 300x standard to the ST or CP configurations.
Printer Configuration Supported Label Sizes Key Points

Supported Roll Sizes on
3-inch Core
300x Standard/Select 1.5” - 8.5” Simplest Solution/Lowest price
with Fanfold or Passive Smallest3 Labels
Winder Minimal Space
300x Standard with 1.5” - 8.5” Smallest Labels
NoTouch Roll System 8.5” Max Roll Small Footprint R2R
300x Standard with 6” – 8.5” Largest Rolls
Ultra Roll System 12” Max Roll
300x Straight Through 1.5” – 8.5” Minimum waste
(300x ST) with FanFold Media must lay flat with no Smallest Labels
or Passive Winder cup or curl Safest Media Path
300x ST with Straight 3” - 8.5” Minimum waste
Through Roll System* 11” Max Roll Large Rolls
Safest Media Path
300x CP with NoTouch 1.5” – 8.5” Smallest Labels4
Roll System 8.5” Max Roll Safe Media Path
Small Footprint R2R
3 Requires Narrow Label Snap in for media less than 3 inches wide.
4 Small Labels may require running unit at slower speeds. This is related to drag on the media path.


2-9
Installing the NeuraLabel 300x

2
The NeuraLabel 300x will work with either USB or over your wired network. It is not a
wireless printer and may not work well over a wireless network because continuous printing
requires a significant amount of data bandwidth. A network connection does have the
advantage of monitoring the printer through its internal web server. There are many ways to
install a printer driver. Our recommendation for installation for both USB and network are
provided.
2.1 NeuraLabel Driver Installation

2.1.1 Install the driver software from the www
1. Download and unzip the driver from the neuralabel.com support section. Remember
your download file location.
a. NL300xDriver.zip – Standard NeuraLabel 300x
b. NLST300xLabel.zip – NeuraLabel 300x ST and NeuraLabel 300x CP5
2. Quit all programs on the computer that access printers.
3. Go to the Devices and Printers section of your Computer Control Panel and select Add
Printer.
4. Follow the steps to install the printer driver.
55Both versions of the driver are identical, except that the NLST300xLabel.zip driver additionally includes
Continuous Printing from Tray 2, as used by the ST and CP printer configurations.

2.1.2 USB Installation

NeuraLabel 300x supports a USB 2.0 connection. Use an A-to-B type USB cable. A cable
that is no longer than 5 m (16.4 ft) is recommended.
Figure 2-1 USB Cable Connection
2.1.2.1Driver Installation for USB

There are several paths that can be taken through the driver installation. We have found this
path to be the most straightforward.
1. On the panel that says Choose a Device or Printer… select The printer that I
want isn’t listed. (This allows you to enter the printer manually.)
2. Add local printer or network printer with manual settings.
3. Select a USB port from the list. For example: USB001 (Virtual Printer Port for
USB) You may need to scroll to the bottom of the list.
4. For a new driver install select Have Disk…
5. Browse for the printer driver file that you downloaded and unzipped: nlygid15.inf
6. NeuraLabel 300x will appear in the list.
7. Enter a meaningful name for the 300x printer.
8. Enter sharing information if needed.
9. Do not print a test page at this time; the driver is already configured for marked
continuous media.

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2.1.2.2 USB Plug and Play

Once the driver is installed this initial time, USB will work in “plug-n-play” mode. That is,
when the printer is plugged into a USB port on this PC, the printer driver will automatically be
set up. Most computers have multiple USB ports. If you use a different physical USB port, a
printer “copy” may be made and named, for example, NeuraLabel 300x (copy 1). Using the
same USB port each time you use the printer will keep the computer from adding printer
copies.
2.1.2.3Troubleshoot USB Installation problems

If you have connected the printer directly to a computer via USB, and are having problems,
check the USB cable.
• Verify that the printer is connected to the correct USB port.

• Verify that the cable is connected to the computer and to the product.
• Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. A cable
no longer than 2 meters is recommended.
• Verify that the cable is working correctly by connecting it with another product.
• Replace the cable if necessary.
2.1.3 Network Installation

NeuraLabel 300x supports the following network protocols:
• TCP/IP(IPv4 or IPv6)
• LPD Printing
• SL
• WS-Discovery
Use this procedure to install the product on a wired network.
2.1.3.1Obtain the IP address

1. Connect the ethernet cable to the printer and to the network. Turn the printer on.
2. Wait for 60 seconds before continuing. During this time, the network recognizes the
product and assigns an IP address or host name.
3. At the printer operator panel, press the Setup button.
4. Select Network and then view the IP address.
5. Alternatively, touch the Print Reports menu, and then touch the Network Configuration
Page menu item to print the configuration report.

6. Find the IP address on the configuration report.
Figure 2-2 Network Cable Connection
2.1.3.2Install the driver software from the www

1. Download and unzip the driver.
2. Run Add Printer from the Devices and Printers as previously shown.
3. Select The printer that I want isn’t listed so we can enter the printer address
manually
4. Select Add printer using a TCP/IP address or hostname
5. Change the Device Type to TCP/IP Device and enter the IP address for the
printer. This is the address you read off the printer in the previous section. Make
sure Query the printer and automatically select the driver to use remains
Unchecked.
6. At this point the driver installation program will attempt to communicate with the
network address you entered.
7. On the next screen select Have Disk… to browse for the driver file: nlygid15.inf.
Once selected NeuraLabel 300x will appear in the list under the manufacturer
Neuralog. (Note that if the driver has already been installed NeuraLabel 300x will
already be in the list under Neuralog.) Click Next.
8. Enter a meaningful name for the 300x printer.
9. Enter sharing information if needed.
10. Do not print a test page at this time; the driver is already configured for marked
continuous media.
The driver is now installed.

2-13
2.1.3.3Troubleshoot Network Installation problems

If you have connected the printer to a computer over a network, and are having problems,
check the following items to verify that the product is communicating with the network. Before
beginning, print a configuration page from the printer operator panel and locate the product IP
address that is listed on this page.
Poor physical connection/bad cable.

• Verify that the product is attached to the correct ethernet port using the proper cable.
• Verify that cable connections are securely attached.
• Look at the ethernet port on the back of the product, and verify that the amber activity
light and the green link-status light are active.
• If the problem continues, try a different cable or port on the network router or switch.6
The computer is using the incorrect IP address for the printer.

• On the computer, open the printer properties and click the Ports tab. Verify that the
current IP address for the printer is selected. The IP address is listed on the printer
configuration page or through the operator panel.
• If the IP address is correct, delete the product entry from the list of installed printers,
and then add it again.
The computer is unable to communicate with the printer.

• Bring up the printer's Embedded Web Server to verify communication.
• Ping the printer IP using a cmd command.
The printer is using incorrect link and duplex settings for the network.
• Keep at auto or 100 Mbps duplex.
New software programs might be causing compatibility problems.

The computer or workstation might be set up incorrectly.
The printer is disabled, or other network settings are incorrect.
6 We have found that switches frequently stop working and cables frequently break. Be sure to check these
things if your printer connection fails.

2.2 Configure Network Settings

Should you need to make manual changes to the printer network connection, follow the steps
outlined in this section.
2.2.1 View or change network settings

View and change the IP information by pressing these buttons on the operator panel. Use
the up/down arrow on the operator panel to move through and change settings.
• Setup->Network->View Network Summary

• Setup->Network->Advanced Setup-> IP Settings
o Automatic – assigns an IP address automatically
o Manual – allows you to enter an IP address
Alternatively, use the Embedded Web Server to view or change IP configuration settings.
• Print a configuration page and locate the IP address.

• To open the NeuraLabel Embedded Web Server, type the IP address (IPv4) into the
address line of a Web browser. For IPv6, use the protocol established by the Web
browser for entering IPv6 addresses.
• Click the Networking tab to obtain network information. Change settings as needed.
2.2.2 Set or change the printer password

Use the NeuraLabel Embedded Web Server to set or change an existing password for a
product on a network so unauthorized users cannot change the product settings.
• Type the printer IP address into the address line of a Web browser. Click the Settings
tab, click Security, and then click the Password Settings link.
• Type the new password in the Password box and in the Confirm Password box.
• At the bottom of the window, click the Apply button to save the password.
NOTE: If a password has previously been set, you are prompted to type the password. Type
“admin” for User Name along with the password, and then click the Apply button.
2.2.3 Manually Configure IPv4 TCP/IP

Use the operator panel menus to manually set an IPv4 address, subnet mask, and default
gateway for the NeuraLabel 300x.
1. Select the Setup option from the Home screen.

2-15
2. Select the Network option.

3. Select the Advanced Setup option.
4. Select the IPv4 option.
5. Select the Manual option.
6. Select the IP Address option.
7. Use the numeric keypad to enter the IP address, and touch the OK button. Touch the
Yes button to confirm.
8. Use the numeric keypad to enter the subnet mask, and touch the OK button. Touch
the Yes button to confirm.
9. Use the numeric keypad to enter the default gateway, and touch the OK button.
Touch the Yes button to confirm.
2.2.3.1Link speed and duplex settings

NeuraLabel 300x continuous printing requires a 100 Mbps, full-duplex wired network
connection for proper operation.
NOTE: The link speed and communication mode of the print server must match the network
hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link
speed and duplex settings might prevent the printer from communicating with other network
devices. If you need to make changes, use the operator panel.
NOTE: The setting must match with the network product to which you are connecting (a
network hub, switch, gateway, router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make
changes only when the printer is idle.
1. From the operator panel, press the Setup button.

2. Touch the Network Setup menu item.
3. Touch the Advanced Setup menu item.
4. Touch the Link Speed menu.
5. Select one of the following options.
6. Press or touch the OK button. The product turns off and then on.

Setting Description Supported by NeuraLabel 300x
Automatic The print server automatically Yes, we recommend leaving Link

configures itself for the highest Speed set at Automatic.
link speed and communication
mode allowed on the network.
10 Half 10 megabytes per second Not supported because of
(Mbps), half-duplex operation insufficient performance.
10 Full 10 Mbps, full-duplex operation Not supported because of
insufficient performance.
100 Full 100 Mbps, full-duplex operation Required for continuous printing.
100 Half 100 Mbps, half-duplex Not supported because of

operation insufficient performance.
Table: Network Configuration Options
2.3 Settings for the Various 300x Configurations

When you purchase a 300x Standard, 300x ST or 300x CP printer from NeuraLabel, all
necessary setup configurations will be done at the factory. This section lists the parameters
that are set for each configuration and explains how to access them if you should need to
change your 300x configuration.
2.3.1 Default Jogging Tray

The Default Jogging Tray must be set for the 300x Standard or 300x ST/CP printers to
correspond to the continuous tray that the printer uses. The table below lists the factory-set
default jogging tray for each configuration. All printer doors/lids must be closed for the printer
to jog continuous media.
Configuration Continuous Tray

Default Jogging Tray
300x Standard Tray 1
300x ST Tray 2
300x CP Tray 2
The Default Jogging Tray can be updated in the printer Web Server in the Continuous Print
section. It can also be updated using NeuraLabel 300x Toolbox. Do not change this value
unless you are reconfiguring your system and you are instructed to do so by NeuraLabel
support.

2-17
2.3.2 Default Media Exit

The Default Media must be set for the 300x Standard, 300x ST or 300x CP printers to
correspond to the media exit that the printer uses. The table below lists the factor-set default
media exit. Note that the Default Media Exit setting does not actually control the media path.
The media path is controlled by the physical configuration of the printer itself. The Default
Media Exit setting controls the printer sensors that detect media within the media path. If the
Default Media Exit does not match the 300x configuration, an undetected jam might occur
that can damage the printer.
Configuration Default Media Exit

300x Standard Upper Right
300x ST Lower Left7
300x CP Upper Right
The Default Media Exit can be updated in the printer Web Server in the Continuous Print
section. It can also be updated using NeuraLabel 300x Toolbox. Do not change this value
unless you are reconfiguring your system and you are instructed to do so by support.
2.3.3 Media Trailer

The Media Trailer adds a 3-inch print tail to the end of a print job. While this option is
applicable to all 300x configurations, it is especially useful for 300x ST printing because the
additional 3 inches causes the end of the last label to stop just outside the Lower Left printer
exit, thus eliminating the need to jog the media. It is extremely convenient when printing on
the 300x ST. Keep in mind that enabling the 3” Media Trailer may cause an additional blank
label to be present between jobs for smaller label sizes.
This setting can and should be changed based on user preference. The Media Trailer
can be updated in the printer Web Server in the Continuous Print section. It can also be
updated using NeuraLabel 300x Toolbox.
2.3.4 Paper in the Printer’s Cut Sheet Drawer

All 300x configurations support printing from the cut sheet drawer, and in fact this is
necessary for printing status and quality reports. However, when printing continuous media
from Tray 2 (300x ST and 300x CP), the cut sheet paper should be removed from the drawer.
This is because the stack of paper will press upwards on the continuous media and place
7The 300x ST printer required the Lower Left exit to be closed during Printhead Cleaning Level 3. See 4.1.1
Printhead Cleaning on the 300x ST for details.

unwanted drag on the print. The excess drag may result in print defaults in continuous tray 2
printing. Remove paper from Drawer 2 for Continuous Tray 2 printing.

Setting Up and Printing Labels 3-19
3 Setting Up and Printing Labels
The NeuraLabel 300x makes printing labels fast and easy, regardless of the type of media
and label software you are using. Understanding the media, software application and printing
process will greatly expedite the label printing process.
The NeuraLabel 300x will work with any label authorizing software through its Windows
Printer Driver. This is true for all NeuraLabel 300x configurations. Make sure you understand
the software application you have chosen. Of particular importance are margin settings, color
selection and label sequencing. Neuralog can offer limited help with software setup. Contact
your label authoring software manufacturer for detailed help.
3.1 Setting Up Your Label

Setting up the label involves understanding the margins, placement of active content on your
document page, understanding sequencing or copies and knowing the complexity and size of
the label job. The following sections provide some guidance for this area; however, label
setup is mostly controlled by your chosen labeling application.
3.1.1 Margins
The NeuraLabel 300x has 35/300 (0.117) inch margins. While these margins imply that it is
not a full-bleed printer, with proper setup and label stock, full label coverage is possible. See
the section Types of Continuous Printing for information about full-bleed printing. Documents
should be sized to be within this space so that image cropping will not occur.
If Borderless Printing is selected in the driver, the image will print borderless in the
continuous direction and still keep 35/300 margin (white space) on the sides of the media.
Maximum Print Width is 8.5" - 0.117" left margin - 0.117" right margin = 8.266"
Minimum Print Width is 1.5" - 0.117" left margin - 0.117" right margin = 1.266"

Maximum Print Length is 39.0"8. Margins of 0.117" on each side are optional.
Minimum Print Length is 1.5". Margins of 0.117" on each side are optional.
3.1.2 Sizing to Fit

The NeuraLabel 300x can print labels as small as 1.5 inches9 wide by 1.5 inches long and
labels up to 8.5 inches wide by 39 inches long. If your label is outside these dimensions, you
will need to use "size to fit" to print them on the NeuraLabel 300x.
3.1.3 Copies or Numbered

The NeuraLabel 300x will print both sequenced and non-sequenced (copies) labels.
Copies should be set in your label authoring application. Faster print performance can be
expected with copies than sequenced labels.
3.1.4 Complexity and Job Size

The complexity and size of your label print job may affect the time it takes for the printer to
start printing. Make sure you are using a reliable network/USB connection and an up-to-date
operating system.
The file size will not affect the actual printing speed, however larger sized media may print at
slower speeds than smaller media.
3.2 Select Paper Source and Form Size

When printing labels it is critical to set up the form size to exactly match the size of your
media. There are many pre-defined form sizes, however you may need to create and define
custom form sizes. Custom form sizes can be accessed in your printer server properties
through the control panel. Alternatively, you may access custom form sizes through the
NeuraLabel 300x printer driver. To access through the printer driver, select Advanced... and
then Manage Custom Sizes. Manage Custom Sizes is the last item in the Advanced...
Options Printer Features list.
8 Maximum Length for Normal Print mode is 39”. Maximum Length for Best Print mode is 22”. Note that single
prints up to 1000’ can be achieved with appropriate printer driver configurations.
9 Narrow Media Adapter Kit required for NeuraLabel 300x Standard

Figure 3-1 Managing Custom Form Sizes
Note that custom form sizes should be set up before label printing. Because creating custom
form sizes is a system function, you must close completely out of the printer driver dialog for
custom form sizes to be saved.
TIP: If you create a custom label size and it does not appear in the Paper Size selection, you
may need to exit and restart the current application.
Creating a custom form size is simple. Be sure to click the Change Form Settings button.
• Check the Create a new form box.

• Enter a meaningful form name - we recommend that the size is included in the name.
• Enter the Width and Height to 2 decimal places. Round down if needed.
• Leave the margins blank. Left, Right, Top, and Bottom margins should remain at 0.00.
The printer applies the 0.117” margins. Click the Save Form button.
Note that in the example shown a 3x4 inch label form has been created. Because of printer
margins a 2.77x3.77 inch label graphic will be printed within a 3x4 inch form area. If we want
the printable graphic to be larger, i.e., 3x4, we will create a larger form size. This topic will be
covered in detail in the upcoming sections.

Figure 3-2 Creating a Custom Form Size
Both English and Metric units are supported in the NeuraLabel driver.
Again, remember that Custom Form sizes should be set up before label printing. Because
creating custom form sizes is a system function, you must close completely out of the printer
driver dialog for custom form sizes to be saved.
3.3 Understanding Your Media

The NeuraLabel 300x uses both unconverted and custom marked (die-cut) continuous
media. There are many vendors that create this media. Contact Neuralog if you need to verify
that your media vendor is supplying certified NeuraLabel media.
3.3.1 Media Material

A variety of media types will work with the NeuraLabel 300x including inkjet coated paper and
synthetic facestocks, in matte, glossy, and a variety of other finishes.
Please see the NeuraLabel web site for a complete list of supported media types.

3.3.2 Media Size and Label Dimensions

The following section describes the physical media dimensions that the printer will accept
Media Width: The NeuraLabel 300x will support continuous media from 1.5 to 8.5 inches
wide. The printer's media width guides should be adjusted according to the media width. The
Narrow media snap in is required for media narrower than 3 inches for the NeuraLabel 300x
Standard. Depending on the selected roll to roll system, minimum media width may be
further restricted.
Media Length: Individual media page length for marked (die-cut) media may be from 1.5 to
39 inches long for Normal print mode and 1.5 to 22 inches long for Best print mode.
Unmarked media may be on a continuous roll of any length.
The smallest continuous marked media size that the NeuraLabel 300x will support is 1.5
inches wide by 1.5 inches long. The largest continuous marked media size that the
NeuraLabel 300x will support is 8.5 inches wide by 39 inches long. Media should be
measured "mark-to-mark" or "perf-to-perf". Note that on marked media the actual label is
smaller than the media.
It is critical that the proper page size be created and selected in the driver. The page size you
select in the driver must match the physical media page size to within 0.1 inches.
CAUTION: Sometimes label boxes are labeled incorrectly. They may be marked as length of
the label itself, rather than the full page size with backing.
For any new media you receive, we recommend measuring the exact length of the media
with a ruler. Tear off a single media page and measure the label end to end. Alternatively,
you can look at the back of the media and measure "mark-to-mark".
IMPORTANT: Continuous label media is placed on a web, and in the case of die-cut labels,
that the actual labels are smaller than the media size. You must be aware of the overall
dimensions of the label and release liner (backing material). You must set up your label
authoring application to print only on the labels and not on the release liner. Printers of any
type will have poor results if ink or toner is placed on the release liner.
3.4 Loading Continuous Media into the Printer

Loading continuous media into the printer is a simple process. First, make sure the media is
placed near the printer input and is free of any kind of obstruction. Adjust the printer guides to
the proper width and load the media mark side up (Tray 1) or mark side down (Tray 2)

For Continuous Tray 1 printing in the 300x Standard, push the media, mark side up, all the
way in until the leading edge touches the back wall of the printer opening, which should be
about 5 inches. Adjust the gray guides (with optional snap ins) to fit the width of the media.
For Continuous Tray 2 printing in the 300x ST or NeuraLabel 300x CP, open the Tray 2 cover
and push the media, mark side down, all the way in until the leading edge touches the back
of the printer Tray 2 opening, adjusting the internal black media guides to fit the width of the
media; make sure the media goes all the way in and under the hold-down bar at the back.
3.4.1 Loading Media into Tray 1 (300x Standard)

STEP 1. Adjust the media guides to fit your media.
Slide the media guides in and out with your fingers to accommodate different widths of label
media from 3"- 8.5" wide.
Figure 3-3 Adjusting the Printer Width Guides
Figure 3-4 Printer Width Guides

STEP 2. Position media in the Tray 1 opening.
Flatten out curled edges. The label or printable side should face down, and the non-printable
side face up. This example shows die-cut fanfold label media with black marks.
Figure 3-5 Loading Fanfold Media Tray 1
Load the media as shown with the marks up and going into the printer. The media must pass
between the two grey plastic guides. Adjust guides if needed to be snug but not tight.
STEP 3. Insert media.
It is important to insert the media straight and keep it flat as it passes through the printer
entrance and under the guides and pick wheels.
Figure 3-6 Inserting Media into the Printer

Keep pushing gently until you feel a bump where the media hits the back wall (about 5
inches). At this position the media is properly positioned to begin printing.
STEP 4. Jog the media through the printer (optional).
Once the media is loaded, you can begin printing immediately. You can optionally “jog” the
media through the printer in small increments by tapping the jog button or by holding the
button down to jog continuously. When the jog button light on the operator panel is lit, jogging
is enabled. 10
Figure 3-7 Jogging the Printer Media
Press the jog button on the operator panel, either in brief increments or steadily. Note that the
media can only travel in a forward direction.
3.4.1.1Loading Rolled Media into Tray 1 (300x Standard)

Rolled media, whether unconverted or die-cut, is loaded into the printer the same way as
fanfold media. Rolled media tends to be curled more at the edges than die-cut fanfold. Take
care with inserting the media into the printer so that the curled edges do not prevent the
media from loading; this might result in a printer jam.
STEP 1. Position media in Tray 1 opening with properly adjusted guides.
The NeuraLabel 300x roll-to-roll unit should position the media so that it is aligned with the
printer. Make sure the roll is aligned with the printer track, especially if the media is narrower
than 8.5 inches and the guides need to be adjusted.
10 Jogging is disabled during printing and printer servicing routines.

Follow the same steps as the Fanfold Media, inserting the media straight and keeping it flat
as it passes through the printer entrance and under the guides and pick wheel.
Figure 3-8 Loading Rolled Media into the Printer
You can start the print without jogging the media in and attach the printed media to the output
roll once the print has started, or you can jog the media into and through the printer until you
are able to wind it on the output roll.
3.4.2 Loading Media into Tray 2 (300x ST or 300x CP)

Loading the continuous media into the Tray 2 continuous media guide is similar to Tray 1
loading. The primary difference is that the media will be loaded face-up for this configuration
and inserted into the black internal media guides located under the Tray 2 lid. Follow these
steps to load the media. Note that loading instructions for specific roll systems are
including in the following sections. Also remember that cut sheet media should be
removed from the printer drawer during Tray 2 Continuous Printing.
STEP 1. Position media in the Tray 2 opening.
Open the Tray 2 lid and position the media guides to fit the media width. Slide the guides in
and out with your fingers to accommodate different widths of label media from 1.5"- 8.5" wide.
Note that the servicing sled may be covering the Tray 2 entrance. If this is the case,
close the lid and wait until servicing is complete and the sled retracts.

Figure 3-9 Adjusting the Printer Width Guides
Load the media as shown with the marks facing down (printable side up) and the leading
edge going into the printer. Flatten out any curled edges.
Figure 3-10 Loading Media Tray 2
This example shows die-cut 3-inch Circle labels being loaded into the Tray 2 internal media
guide. The media must be snug but able to slide in between the two black guides.
It is important to insert media straight and keep it flat as it passes through the printer guides.
Feed the media all the way in to make the sure media slides under the holding bar at the
back of the Tray 2 internal guide entrance. You will feel the holding bar at the back of the
media guide; slide the media all the way under this holding bar. Close the lid when done.

Figure 3-11 Inserting Media into the Printer Tray 2
NOTE: The media will slide into the printer Tray 2 opening and under the holding bar until it
touches the pick wheel. At this position the media is properly positioned to begin printing.
Once the media is loaded and lid is closed, you can begin printing immediately. You can
optionally “jog” the media through the printer in small increments by tapping the jog button or
holding the button down to jog continuously. When the jog button light on the operator panel
is lit, jogging is enabled.
Press the jog button on the operator panel, either in brief increments or steadily. Note that the
media can only travel in a forward direction.
Figure 3-12 Jogging the Printer Media
NOTE: Media cannot be jogged or printed in Continuous Tray 2 unless the printer lid is
closed.

3.4.3 Loading Rolled Media into Tray 2

Rolled media, whether unconverted or die-cut, is loaded into the printer the same way as
fanfold media. Rolled media tends to be curled more at the edges than die-cut fanfold. Take
care with inserting the media into the printer. Crooked or Curled media can cause a jam
when you try to print.
STEP 1. Open the lid and position media in the Tray 2 guides as described in the previous
steps. If the roll system has a dancer arm, be sure to thread the media under the unwinder
dancer arm. The NeuraLabel 300x roll units should be positioned so that the media is
aligned with the printer.
Follow the same steps as discussed, inserting the media straight and keeping it flat as it
passes through the printer entrance and into the guides and pick wheel. Make sure the
leading edge of the media does not curl out of the track. Close the lid once the media is
properly inserted.
You can either start the print without jogging the media in and attach the printed media to the
output roll once the print has started, or you can jog the media into and through the printer
until you are able to wind it on the output roll. The media can also be webbed up on the fly
once printing begins. Be sure to select “initial slow print” in the printer driver if webbing on
the fly to give you ample time to attach the media to the core.
TIP: For troublesome curled media, cut the end at a slight angle. This can make it easier to
guide the leading edge through the track and into the printer.
3.5 Loading Media in the Different 300x Roll Systems

While each NeuraLabel 300x Roll System has a different Unwinder/Rewinder configuration,
all have similar media loading instructions. This section provides specific instructions for
loading the 4 different configurations.
3.5.1 300x Standard with NoTouch Roll System

In this configuration both the unwinder and rewinder are on the left side of the printer. The
media feeds face down into the printer in continuous Tray 1 on the left side of the printer.
The media exits to top right side of the printer face down but immediately wraps around the

exit sensor and moves to the left on to the NoTouch rewinder. The media is face up as it
attaches to the rewinder roll, which is convenient for inspections.
Figure 3-13 NeuraLabel 300x Standard with NoTouch Roll System
Steps for loading the 300x Standard with NoTouch Roll System
• Place media on Unwinder (lower roll) so that media unrolls face down.
• Guide the media into the Continuous Tray 1 media guide. Slide the media guides into
place to create the appropriate track width.
• If the media is less than 3 inches wide, be sure to use the narrow media snapin kit with
the printer.
• Push the media all the way into the Tray 1 guides, until it hits the back of the guide.
• Optionally tap the jog button to allow the printer to “grab” the media to keep it in place.
• Optionally jog the media through the printer and tape the end onto a receiving core on
the unwinder.
• The media can also be webbed up on the fly once printing begins. Be sure to use the
“initial slow print” option if webbing on-the-fly.
IMPORTANT: The roll system must be well aligned with the printer for proper printing. Be
sure to adjust all unwinder, rewinder and printer guides before printing.
3.5.2 300x Standard with Ultra Roll System

In this configuration the unwinder and rewinder are on the either side of the printer. The
media feeds face down into the printer in continuous Tray 1 on the left side of the printer.
The media exits on top right side of the printer and is fed onto the rewinder on the right side
of the printer.

Figure 3-14 NeuraLabel 300x Standard with Ultra Roll System
Steps for loading the 300x Standard with Ultra Roll System
• Place media on Unwinder so that media unrolls face down. Feed the media under the
dancer arm.
• Guide the media into the Continuous Tray 1 media guide. Slide the media guides into
place to create the appropriate track width. Make sure the media is slid all the way in
through the guides.
• Optionally tap the jog button to allow the printer to “grab” the media to keep it in place.
• Optionally jog the media through the printer and feed through the Ultra unwinder
rollers.
• Tape the end onto a receiving core on the unwinder, making sure it is properly fed
through the dancer arm system.
• The media can also be webbed up on the fly once printing begins. Be sure to select
“initial slow print” in the printer driver if webbing on the fly to give you ample time to
attach the media to the core.
3.5.3 300x ST with Straight Through Roll System

In this configuration the unwinder and rewinder are on the either side of the printer creating a
straight path. The media is fed face up into the printer on the right side and exits the printer
on the left side of the printer face up. Both the unwinder and rewinder have dancer arms that
control the flow of the media to and from the printer. The advantage of this configuration is
the straight, minimal, face-up media path within the printer. Also, because the media path
inside the printer is short, the last printed label in a batch stops at the printer exit.

Figure 3-15 NeuraLabel 300x ST with Straight Through Roll System
Steps for loading the 300x ST with ST Roll System
• Set up the Straight Through Roll System as directed in the setup guide. Plug in both
the unwinder and rewinder. It is recommended to leave both the unwinder and
rewinder powered OFF during media loading.
• Place media on the Unwinder so that media unrolls face up. Feed the media under
the Unwinder dancer arm. Make sure the core is snug and both unwinder wheels are
in place.
• Open the Tray 2 Lid and feed the media into the Tray 2 internal media guide. Slide the
media guides into place to create the appropriate track width.
• Slide the media all the way in until it tucks under the holding bar at the end of the
track. Slide it forward as far as it will readily go. Allow for extra slack in the system so
the media stays in place.
Figure 3-16 Opening Tray 2 Lid to Load Media

• Adjust the unwinder by turning the positioning knob until it is aligned with the media in
the printer. Do not lock into place yet; for precision printing, further adjustments will
likely be needed.
• Once the media is in position, close the Tray 2 lid.
Closed Lid
Dancer Arm
Figure 3-17 Closing Tray 2 Lid before Printing
• RECOMMENDED: Optionally jog the media through the printer and feed under the
dancer arm of the ST Rewinder. Note that the rewinder arm can be locked into the
upper position during media loading. The Rewinder could be webbed on the fly,
however this is only advisable once the system is already well aligned. When
changing label media, the system must be manually aligned for precision printing.
Locking Dancer Arm
Adjustable Star Wheels
Figure 3-18 ST Roll System Rewinder

• Position the rubber “star wheels” on the arm so that they are in the media path. Allow
for one star wheel about every 1-2 inches11. The star wheels will protect the media
from any excess ink from overspray.
• Tape the media end onto a receiving core on the rewinder, making sure it is under the
dancer arm. Lower the dancer arm during printing. Make sure the core is snug and
both rewinder wheels are in place.
• Adjust the rewinder by turning the positioning knob until it is aligned with the media in
the printer. Lock into place only when alignment is complete.
Power Switch
Locking Knob
Positioning Knob
Figure 3-19 ST Roll System Rewinder (Unwinder Similar)
• Make sure the unwinder and rewinder are plugged in and powered on before printing.
• RECOMMENDED: Optionally jog the media through the printer to check the complete
system alignment. If the media pulls to one side, adjust the Unwinder and Rewinder
positioning knob as needed.
• RECOMMENDED: Optionally print a small number of labels to check the alignment.
Adjust the Unwinder and Rewinder as needed. Note that there are also procedures to
internally adjust the placement of the label image. See the Image Registration section.
• Alternatively, rather than jogging the media through the printer before printing, the
media can be webbed on the fly once printing begins. Be sure to select “initial slow
print” in the printer driver if webbing on the fly to give you ample time to attach the
media to the core. Only use this option if your system is already aligned.
11 The unit ships with four attached star wheels. Use as many as is needed.

• Once the system alignment is satisfactory, lock the unwinder and rewinder position
into place using each unit’s locking knob.
Figure 3-20 Media feeds under the ST Rewinder Dancer Arm
TIP: Jogging the media after the unwinder and rewinder are webbed and initially aligned will
help with fine alignment of the system. If unaligned, you will see the media pull to one side.
IMPORTANT: This printer is designed to be used on a level surface. Operating the printer
when not level could result in inaccurate printer messaging about the amount of ink remaining
in cartridges as well as inaccurate print placement.
3.5.4 300x CP with NoTouch Roll System

In this configuration both the unwinder and rewinder are on the left side of the printer. The
media is fed face down under the printer and wraps around a reverse C-guide on the right
side of the printer. The printer slides on rails attached to the base plate to allow the media to
be easily placed under it. Once the media is fed through, the printer is slid back into place.
The media wraps around the C-guide to be face up as it is fed into the right side of the printer
in continuous Tray 2.
Figure 3-21 NeuraLabel 300x CP with NoTouch

The media exits at the top right side of the printer face down where it wraps around the exit
sensor and moves to the left on to the NoTouch rewinder, in the same path as the 300x
Standard with NoTouch. The media is face up as it attaches to the rewinder roll.
Steps for loading the 300x CP with NoTouch Roll System
• Place the media on the NoTouch Unwinder (lower roll) so that media unrolls face down.
• Slide the 300x printer on the rails to the far-right position to move it out of the way.
Figure 3-22 Sliding 300x CP printer to feed media underneath
• Unroll the media to the full length of the baseplate. It is convenient to temporarily tape
the end of the media in place.
Figure 3-23 Unrolling media to length of baseplate on 300x CP
• Slide the printer back into place and pull the media out from underneath the printer,
giving it some excess slack. Wrap the media around the C-guide to be face up.

Figure 3-24 Opening Tray 2 Lid on 300x CP
• Open the Tray 2 Lid and feed the media into the Tray 2 internal media guide. Slide the
media guides into place to create the appropriate track width.
Figure 3-25 Loading Media around the C-Guide into the Internal Media Guides
Figure 3-26 Loading Media all the way into the printer
• Slide the media all the way in until it tucks under the holding bar at the end of the
track. Slide it forward as far as it will readily go.

• Once the media is in position, close the Tray 2 lid. The printer will not print or jog
media with the lid open.
• RECOMMENDED: Optionally jog the media through the printer and tape the end onto
a receiving core on the unwinder (top roll of the NoTouch). The media can also be
webbed up on the fly once printing begins; however, this should only be done if the
system has already been aligned. Be sure to select “initial slow print” in the printer
driver if webbing on the fly to give you ample time to attach the media to the core.
Figure 3-27 Jogging the Media in 300x CP
Figure 3-28 Taping Media onto the NoTouch Rewinder
• Tape the media onto the NoTouch Rewinder (upper spindle). Make sure the rewinder
is positioned correctly.
• RECOMMENDED: Optionally jog the media through the system to verify alignment. If
the media pulls to one side at either the unwinder or rewinder, adjust the positioning of
the flanges.
• RECOMMENDED: Optionally print a small number of labels to check the alignment.
Adjust the Unwinder and Rewinder as needed. Note that there are also procedures to
internally adjust the placement of the label image. See the Image Registration section.

• Once the media is aligned make sure to tighten the spindles and lock the flanges into
place. Failure to do this step may cause the media to drift.
Figure 3-29 NeuraLabel 300x CP with NoTouch
When fully webbed the 300x CP with NoTouch will appear similar to the picture above. The
NoTouch user guide provides detailed instructions on how to load and operate the NoTouch
system. Proper alignment is critical for precision printing.
The NoTouch Roll System requires the rewinder sensor to be calibrated. Sensor calibration
controls the open and closed values of the sensor, which in turn controls the rewinder speed.
If the sensor is not calibrated, the rewinder might tug on the media and cause MARK EARLY
errors during printing. If you suspect that the sensor needs calibrating, contact NeuraLabel
support. There is a simple calibration routine that can be performed on your unit.
3.5.5 NeuraLabel Passive Unwinder

Rolled media requires a mechanism for feeding into the printer. If media has excessive drag
on it as it enters the printer, defects can occur.
If an automated unwinder/rewinder system is not possible, the NeuraLabel Passive Unwinder

can be used for small print jobs. The Passive Unwinder holds the media roll while the printer
operator manually unrolls the media. It is not an automatic system and is not meant to be
used unattended. The Passive Unwinder is a great solution for customers with limited
budgets, as long as the printer operator will unwind the roll. Otherwise one of the automated
rolling systems should be used.

Figure 3-30 NeuraLabel Passive Unwinder
Steps for using the NeuraLabel 300x with the Passive Unwinder
• Place the media on the Passive Unwinder so that media unrolls face down for 300x
Standard or face up for 300x ST.
• Load the printer as instructed in the appropriate section above.
• As you print, MANUALLY unroll the roll on the passive unwinder. The Passive Unwinders
purpose is to hold the roll. The printer operator must unwind it to feed it into the printer.
• Slow the print speed down (via the printer driver) if needed.
NOTE: The NeuraLabel 300x, and especially the NeuraLabel 300x ST, must have no
external drag on the media feed; otherwise print defects might occur.
3.6 Leaving Continuous Media in the Printer

The NeuraLabel 300x may start a print with paper loaded into the guides of either of the
continuous trays, or it may start printing with paper loaded completely through the printer. In
either case, the printer will look for and print on the next "mark" that it sees (when in Marks
Only mode).
Media may be left in the printer, either loaded into the tray or left in the body of the printer.
However, because the printer needs to perform self maintenance, it will periodically discharge
ink to keep the ink heads lubricated, and it must jog the media during this procedure.
Therefore it is advisable, although not required, to remove media from the printer when not in
use so that media is not wasted.
The 300x also supports duplex cut sheet printing from its Tray 2 drawer. For cut sheet
printing from Tray 2 (the drawer), you must remove the continuous media from the printer
because continuous media in the printer blocks the paper path for cut sheets. Cut sheet
printing is required for printer status reports and cleaning routines.

Media can be removed from the printer using the jog button. All printer doors must be closed
before jogging the media.
3.7 Canceling a Print

If at any time you wish to cancel a print job, you can do this several ways.
3.7.1 Cancel using the Operator Panel Red X button

Press the red X to cancel a job that is printing or about to start printing. Note that to cancel a
job with the red X, the Operator panel must be displaying "Now Printing..." Press the red X
once to cancel the job when the panel displays "Now Printing...". Press the red X twice to
cancel the job when this panel shows any other message. (Pressing the X once will change
the panel to display "Now Printing...").
3.7.2 Cancel from the Printing Application

Printing can be canceled from your label application, as long as it is still sending pages to the
printer queue. This assumes the application allows canceling of jobs. The NeuraLabel 300x
will not start printing until the entire print job has been sent from the application to the printer
queue.
3.7.3 Cancel from the Printer Queue

To view the printer queue select the NeuraLabel 300x printer in the control panel and select
What's Printing. Select and cancel the print job if it is still in the printer queue. Keep in mind
that only the portion of the job not already sent to the printer will be canceled.
3.8 Printer Jam and Error Recovery

To prevent incorrect prints and wasted media the NeuraLabel 300x printer will intentionally
declare a jam in the following cases. Follow the directions on the printer operator panel to
clear the jam code.
3.8.1 Label Size Mismatch

If the wrong label size is detected the printer will stop and declare a jam. Either a MARK
EARLY or MARK LATE message will be declared. If MARK EARLY is declared then the
physical media loaded into the printer is smaller than the defined page size by more than 0.1
inches. If MARK LATE is declared then the physical media loaded into the printer is larger

than the defined page size by about 1 inch. The user must clear the jam by pressing OK and
make sure the correct page size is chosen12.
In the MARK EARLY/LATE case EITHER the wrong media was loaded OR the wrong page
size was selected for the media. Check both the page size and the media.
If this was the media you wanted to use, then create/select a custom form size that exactly
matches your measured media size. If necessary, measure the media with a ruler.
If this was not the correct media, find the correct media and load it into the printer.
3.8.2 External Drag on Media Path

If there is external drag on the media a mark error can occur. If there is external drag on the
input, a MARK LATE error can occur because the labels will appear to be elongated to the
printer mark sensor. If there is external drag on the exit, a MARK EARLY error can occur
because the labels will appear to be shortened to the printer mark sensor.
External drag can occur in any 300x configurations, but the straight through and C-path
printers are most susceptible. Check the following cases of external drag.
- Roll system not turned on, not aligned or not configured correctly.
- Printer guides too tight (although the guides should be snug).
- If no roll system, media pulled from box that is constraining it. (Remove plastic;
remove box flaps.)
- If no roll system, media pulled from floor and weight of media is causing too much
drag. (Move to table or higher position.)
- For Continuous Tray 2, paper in the drawer causes drag on the continuous media.
- Print speed is too fast. If the printing system appears to be set up correctly and mark
errors still occur, slow the printing speed down. A slower printing speed almost always
resolves mark issues once any obvious drag source has been removed. Unless a
high production rate is critical, we recommend printing in BEST mode on the 300x ST
and 300x CP13. BEST mode prints at about 5 inches per second, eliminating difficult
drag scenarios. And while NORMAL mode produces great images, BEST mode
produces the best possible images at a higher print quality.
- NoTouch Roll System rewinder sensor is not calibrated. The rewinder sensor on the
NoTouch Roll system requires calibrating so that it correctly controls the speed of the
rewinder. An uncalibrated sensor may cause the rewinder to jerk the media and result
12 This section assumes there is no external drag on the media path.

13 NORMAL mode can also be set to a slower speed via the printer driver.

in a MARK EARLY error. Contact NeuraLabel support if you suspect your sensor
needs to be calibrated.
3.8.3 Labels Loaded Upside Down

Labels should be loaded into the continuous Tray 1 with the mark (back) side facing up.
Labels should be loaded into the continuous Tray 2 with the mark side facing down. The mark
is at the top of the media form and it should be loaded into the tray opening of the printer. If
the labels are loaded upside down, the printer will not see the marks and will declare a NO
MARKS jam. The user must cut the media at the printer entrance and clear the jam by
pressing OK to eject the incorrect label media. Turn the media to the correct orientation and
resend the print job.
3.8.4 Physical or Real Print Jam

A real print jam can occur if the media fed into the printer is crumpled, curled, or fed in
extremely crooked. If this happens the following message will appear.
Print zone jam. Press ? for guide, OK to continue. Code = 0x0e3e2927 or similar.
Clear the printer jam and cut and eject the media. Remove the damaged portion of the media
and make sure that any media going into the printer is not crumpled or crooked. For more
information on printer jams, see the section Clearing Jams.
3.8.5 Jam Assist

When a jam occurs, jam assist can be used to help remove the media from the printer. Jam
Assist advances the media in the printer track to assist in removing it from the printer. Jam
Assist will start as soon as the duplexer is removed from the printer.
3.8.6 Jog Button

The jog button can be used to move the media out of a printer after a jam. Jogging can be
used once the jog light turns on. Make sure all printer doors are closed. Be sure to cut the
media at the printer input side before jogging it.
3.8.7 Media Out or Short Media

The behavior for Short Media (running out of labels) is that the remainder of the job will not
print and will be canceled. Resend the entire or a partial job to complete your printing.
NeuraLabel offers special job management software (NeuraQ) that runs on your printer
server that can automatically restart the remainder of the print job. Contact NeuraLabel
support for more information.

3.8.8 Label Stuck in Printer

Because labels are made to be dispensed, sometimes a label will pre-dispense inside a
printer. This is true for the 300x Standard printer which contains an “S-Path” inside the
printer and is more common for paper labels and smaller labels. For this reason, the 300x
Standard printer requires a tight release for all die-cut media. A tight release media almost
always eliminates this problem. Note that there are advantages of 300x Standard printer
path primarily because of its secure “grip” of the media, however if label pre-dispension is a
problem or if tight-release media is not available, the 300x ST or 300x CP option should be
used instead.
If you are using synthetic labels that do not tear inside the printer, it is likely that you will be
able to remove a stuck label yourself. Opening the Tray 2 drawer usually provides access to
the stuck label. Tweezers or needle nose plyers can often pull the label out. Paper labels
are usually not readily removable, however, because they will tear and leave fragments
inside the printer. The NeuraLabel support team knows how to remove stuck labels from the
printer. Contact support for help.
If you are successful in removing the stuck label, you will need to run a printhead recover
and/or cleaning to help flush label glue from the system. You can contact support for
assistance in getting the printer back up and running as quickly as possible. Because the
300x ST and 300x CP have recently become available, you may want to contact NeuraLabel
about upgrading to one of these newer models.
3.9 Printer Consumable Maintenance

It is important to make sure you have sufficient ink for your continuous label printing before
you start a print. If the printer runs out of ink during a job, the print job will stop and be
canceled. You will need to resend the remainder of the print job. Alternatively, you can run
the NeuraQ print job management software, to restart and continue the print job.
The following consumables messages are provided.
3.9.1 Low On Ink

Occurs when the ink cartridge is approximately 20% full. The Low On Ink value is
customizable can be changed through the printer web server. The warning will be
suppressed until the end of a continuous job. If you are printing long runs, it is advisable to
change to a full cartridge at this time.

3.9.2 Very Low On Ink

Occurs about 30 pages after Low On Ink, depending on page size and ink coverage. When
this message is triggered, the continuous print job will stop and the remainder of the job
cancel. For continuous printing it is recommended that the ink cartridge be changed as soon
as this message appears.
3.9.3 Out Of Ink

Out of Ink occurs when the cartridge is no longer usable. When this message is triggered the
continuous print job will stop and the remainder of the job will be canceled. The ink cartridge
must be changed as soon as this message appears. If printing were to continue in an Out Of
Ink state, air might enter the printhead and damage it.
IMPORTANT: Do not place an empty cartridge back in the printer. The printer will still have
ink in the ink tubes and the cartridge may not immediately register as empty. This may lead to
air in the tubes that can shorten the life of the printer.
IMPORTANT: Only NeuraLabel ink can be used in the 300x printer. Other ink cartridges
may “fit” in the printer, but only NeuraLabel ink purchased from NeuraLabel or an authorized
agent will properly work and keep the printer warranty in place.

Maintaining Your Printer 4-47
4 Maintaining Your Printer
The NeuraLabel 300x printer will need maintenance from time to time. The most
common routine is Printhead Cleaning, which flushes ink through the printhead. There
are three levels of printhead cleaning. Levels 1 and 2 perform basic ink flushing, while
Level 3 adds die alignment and leveling, that is Level 3 runs routines that checks for
and adjusts consistency among the 10 printer dies that make up the print head. In
addition to Printhead Cleaning, there is a Printhead Recover routine that flushes out the
ink system and is extremely useful when more robust maintenance is needed. The
following sections discuss how to run printhead cleaning and printhead recover.
4.1 Printhead Cleaning

Printhead cleaning routines are most easily accessed through the printer’s operator
panel. These routines use cut sheet paper, so the continuous media must be removed
from the printer. For best results high quality ColorLok® cut sheet paper should be
used. ColorLok is a special technology applied to paper to allow it to capture ink with
the best quality. ColorLok paper will allow the printer’s internal quality control scanner
to better see and adjust the printhead dies. This type of paper is readily purchased from
office supply stores.
Run Printhead Cleaning
➢ From the Home menu, select Setup and Tools.

➢ Select Clean Printhead and the OK button.

➢ Follow the instructions for Level 1, 2 and 3 cleaning.

➢ Read the following section for special instructions on NeuraLabel 300x ST.
4.1.1 Printhead Cleaning on the 300x ST

The printhead cleaning operation is identical for all configurations of the 300x printer,
however, because the 300x ST has its media exit near the printer’s internal quality
control scanner, the exit door must be closed for the level 3 routine to properly run.
Running Printhead Cleaning on the 300x ST:
- Run Printhead Cleaning Level 1 with the exit door off. A quality report page will
be printed and will exit the door, in the same place as the continuous media exit.
- Run Printhead Cleaning Level 2 with the exit door off. A quality report page will
be printed and will exit the door, in the same place as the continuous media exit.
- Before running Printhead Cleaning Level 3, attach the exit door cover. You will
need to open the printer door to attach the cover. See the steps below. Once
the cover is attached, close the printer door and run Printhead Cleaning Level 3.
- Remember to remove the exit door cover for continuous printing.
The following steps show how to cover the exit to ready the printer for Printhead
Cleaning Level 3. The exit cover is stowed near the Tray 2 lid ad shown.
300x ST Exit Door Thumb Screws
Figure 4-1 NeuraLabel 300x ST Printer Exit

Exit Cover (stored)
Figure 4-2 NeuraLabel 300x ST Printer Exit Cover Stowed
Steps to attach the cover to the exit slot.
1. Remove the cover from the stored location as shown. There is a small storage
clip attached to the printer that keeps the cover in place.
2. Open the large printer door.
3. Align the cover with the door opening.
Figure 4-3 Attaching the 300x ST Exit Cover
4. Slide the cover into position using the built-in positioning guides.
5. Snap the exit cover into place so that the thumb screw slots are aligned with the
thumb screws. Make sure it is completely pressed into position.
6. Tighten the thumb screws from the outside of the door. Make sure the door
cover is completely closed.

Figure 4-4 Attaching the 300x ST Exit Cover Cont.
When the cover is in place close the printer door and check that the two thumb screws
are snug.
300x ST Exit Cover
Figure 4-5 300x ST Exit Cover
Steps to remove the cover to the exit door.
1. Unscrew the two thumb screws to loosen the cover. The thumb screws are
attached and should not fall out.
2. Open the large printer door.
3. From the outside of the door, press in the middle to remove the cover.
4. Close the large printer door.
5. Store the cover in the storage location. There is a small storage clip that keeps
the cover in place.
IMPORTANT: The only time the exit door needs to be covered is during Printhead
Level Cleaning 3. This is because the internal quality control scanner (used by this

routine) is near this location. The exit door cover is removed for all 300x ST
continuous printing and other maintenance routines.
4.1.2 Printhead Cleaning on the 300x Standard and 300x CP

There are no special steps to ready these printers for printhead cleaning. For all printer
configurations make sure the continuous media has been removed from the printer.
Use high quality ColorLok cut sheet media.
4.2 Printhead Recover

Printhead recover flushes ink through the system and resolves many quality issues.
Use the printhead recover procedure if quality is still not satisfactory after printhead
cleaning. The following lists cases where this routine is useful.
• The printer has not been used for a few weeks. (The nozzles may be dry.)
• The printer was recently moved or experienced a large temperature shift.
• There was a recent media jam in the printer. (Nozzles may be clogged with label
glue.)
• Color mixing is appearing and is not resolved by printhead cleaning.
• The print quality problem seems to be getting better as the printer is used
(especially if prints with dense backgrounds are printed), but the print quality is
still not satisfactory.
Run Printhead Recover
➢ From the Home menu, touch the key sequence Back X Back Back.
➢ Select 1. Support Menu
➢ Scroll down 5 times sto the Printhead Diagnostic Menu. This is right after the
Print Diganostic Menu, and select OK.
➢ Scroll down to Printhead Recover and select OK. The routine will start. It may take
a couple of minutes to complete.
4.3 NeuraLabel 300x Toolbox

The 300x Toolbox application is available to assist with printer maintenance. From the
application you can run printhead cleaning routines, as well as manually calibrate the
printhead dies. 300x Toolbox also contains special tools for aligning labels and
adjusting image stretch. Because toolbox communicates with the printer over network
or USB, it is convenient for USB printing, since the printer’s internal web server is only
accessed over a network connection.

NeuraLabel 300x Toolbox Software and User Guide are available to download from the
NeuraLabel website. The program runs on your Windows PC. 300x Toolbox is
commonly used to fine tune print quality issues after running automatic cleaning
routines.
Figure 4-6 NeuraLabel 300x Toolbox

Label Printing Options 5-53
5 Label Printing Options
The NeuraLabel 300x has a variety of options accessed through the printer driver. These
options allow you to set parameters such as label size, print quality and print speed. All
printer driver options are explained in this chapter.
5.1 Layout Tab

The NeuraLabel 300x print driver provides a Layout Tab for changing the orientation of your
label. Choose from Landscape or Portrait. Note that most label authoring applications
automatically select label layout to match the selected form size.
Also on the Layout tab is an option to print duplex: "Print on Both Sides." This option is not
useful for printing labels, which have only one printable side. Use this option if you need to
print on cut sheet paper or other dual sided media from Tray 2, the cut sheet tray. This option
is not available for Continuous printing.
Figure 5-1 Printer Driver Layout Tab

5.2 Paper/Quality Tab

The NeuraLabel 300x print driver provides a Paper/Quality Tab for selecting the correct
media and final print appearance. This tab is divided into three sections: Paper Source,
Quality Settings, and Color.
Figure 5-2 Printer Driver Paper/Quality Tab
5.2.1 Paper Source

The Paper Source selection is found on the Paper/Quality tab of the NeuraLabel 300x print
driver. For continuous media printing on NeuraLabel 300x Standard, keep the default setting
of Tray 1 Continuous Form. This is the tray found on the left side of the printer. For
continuous media printing on the NeuraLabel 300x ST or CP, use the Tray 2 Continuous
Form.
The default Paper Source is Tray 1 Continuous Form. The NeuraLabel 300x ST version of
the printer driver also includes the Paper Source Tray 2 Continuous Form. Tray 1 and Tray
2 cut sheet are also available choices in the driver.
Tray 1 printing allows for continuous or cut sheet media to be fed to the left entrance of the
printer. Tray 2 printing allows for printing by opening the lid and using the Tray 2 internal

guides or by placing cut sheets in the printer drawer. The Tray 2 drawer can support up to
Letter or A4 size. Tray 1 can also be used for cut sheets; only 1 sheet of media at a time
should be loaded.
The default width for Tray 1 Continuous Form is 8.5 inches. The smallest width is 3 inches,
or 1.5 inches using a special narrow media snap in. The media guides can be adjusted to fit
the width of your media so that the best possible prints can be achieved.
Figure 5-3 Printer Driver Paper Source Selection
Cut sheets up to 17 inches can also be fed into Tray 1. Choose Tray 1 Cut Sheet for this
functionality. This would be useful for printing cut sheet labels longer than letter or A4 size.
Media placed in Tray 1 should be face down. Cut sheet printing does not look for a media
mark on the back of the page.
Tray 2 Cut Sheet should be selected for Letter, A4 or smaller cut sheets. Tray 2 Cut Sheet
is the printer drawer. Note that Tray 2 supports duplex printing. For duplex printing on the
300x ST, be sure the exit door cover has been attached.
Tray 2 Continuous Form is available on the NeuraLabel 300x ST and 300x CP only. Its
media guides can be adjusted from 1.5” to 8.5”. Open the Tray 2 continuous lid to adjust the
guides and place the media. The lid must be closed for the media to be fed through the
printer.
5.2.2 Media
Because the NeuraLabel 300x has been designed to be a label printer, several predefined
settings are available to achieve the best label print results, depending on the type of media
you will use. The default Media is Plain Paper. Normally you will select the media type that
most closely matches your media. However sometimes a different type is the best choice for
that particular media.

Figure 5-4 Printer Driver Media Type Selection
Understanding your media is critical for quality printing. NeuraLabel Printing Solutions works
with multiple media vendors to provide specialty media for use with the 300x. The media type
choice will work the same whether you are printing cut sheet or continuous form.
The seven media type choices available in the driver are shown below.
• Plain Paper
• Synthetic Labels
• Matte Labels
• Glossy Labels
• Photo Inkjet Papers
• Matte Inkjet Papers
• Glossy Inkjet Papers
The following table provides details about each media choice. Note that some of the media
choices are equivalent, in affect make there only 4 unique driver settings. Note that Glossy
Labels and Photo Inkjet Papers setting use Composite Colors to create grays.
Media Name Max DPI Best Draft PQ Black Ink Amount

support? Mode support? Default Only of Black
support? support? Ink
Plain Paper No Yes Yes Normal Yes Lots
Matte Labels
Synthetic Labels No Yes Yes Normal Yes Some
Glossy Inkjet Papers
Glossy Labels Yes Yes Yes Normal No None
Photo Inkjet Papers
Matte Inkjet Papers No Yes Yes Normal Yes Most
Table: NeuraLabel 300x Media Driver Setting Properties

5.2.3 Quality Settings

NeuraLabel 300x provides quality modes of Draft, Normal and Best. The default Quality
Setting is Normal. For most labels, Normal mode is an appropriate quality choice, however
for the highest quality labels, Best mode can be selected. The best results depend on your
specific media and may require experimentation.
Figure 5-5 Printer Driver Quality Settings
Draft: Use when quality is not as important. Less ink is used in this mode. This is not a
common printing mode for labels.
Normal: Use for most printing. However, if slower speeds are needed, use Best mode.
Best: Use when quality is very important. More ink is used and slower print speeds will be
noticed in this mode. See the section Max Print Speed for more information.
The table below provides a more technical description of the way the NeuraLabel driver
works. The exact algorithms used are proprietary.
Quality Description
Normal/Draft Driver creates a 300x300 dpi RGB image. Printer halftones to a 600x600
(excellent ppi CMYK image. The output grid is 1200x1200 ppi and a subset of
quality) these locations receive drops with methods that optimize print quality.
Best Driver creates a 600x600 dpi RGB image. Printer halftones to a
(superior 1200x1200 ppi CMYK image. The output grid is 1200x1200 ppi (or
quality) higher) and a subset of these locations receive drops with methods that
optimize print quality.
IMPORTANT: At times you may need to slow the printer to a slower speed to get the best
results from the complete printing system, especially if a roll system is being used. If you
need to significantly slow down the print speed, we suggest using Best mode, which prints at
5 inches/second. Alternatively, a slower maximum print speed can be selected in the driver.

5.2.4 Color
The NeuraLabel 300x Printer may be set to Black & White or Color mode. If Black & White
mode is selected, only black ink will be used. A high quality grayscale in which all colors are
mixed is also available. For further information see section Print in Grayscale.
Figure 5-6 Printer Driver Color Selection
5.3 Advanced Options Dialog

The NeuraLabel 300x printer is configured for continuous label printing using the Advanced
Options Dialog. From this panel you select the continuous form label size using the paper
size menu and configure other features related to continuous printing.
Figure 5-7 Printer Driver Advanced Options Dialog

5.3.1 Paper/Output Size

Selecting the correct Paper Size is necessary for continuous label printing. Select from the
predefined sizes or create your own page size using the Manage Custom Sizes setting. See
section Manage Custom Sizes. The page size you select should be within 0.10 inches of the
measured physical media size, measured "mark-to-mark" or "perf-to-perf".
NOTE: Paper Size and Page Size are both synonymous with Form Size. The 300x printer
driver uses the term Paper Size. The Windows System uses the term Form.
Page (Paper) size may be defined from 1.5 inches to 8.5 inches wide and 1.5 inches to 39
inches long. The smallest page size that can be defined is 1.5 inches x 1.5 inches. The
largest page size that can be defined is 8.5 inches x 39 inches.
Note that for media less than 3 inches wide, a Narrow media adapter must be used with the
300x Standard. The 300x ST and 300x CP have internal media guides that can be slid to the
1.5 inch width position. Also the longest supported label size for BEST mode printing is 22”
long. If using a page longer than this, you must use only NORMAL mode printing. This
limitation is related to the amount of data that needs to be transferred to the printer.
5.3.1.1.1 Die-cut (marked) Media Paper Size

It is critical that the page size you define and/or select match the size of the physical label
media you load into the printer. Page size is defined as WIDTH x LENGTH where the length
of the continuous media is measured perf-to-perf or mark-to-mark. The actual peel-off label
will be slightly shorter than the defined page length.
EXAMPLE: If the continuous media you are using measures 8.0 inches long and 8.0 inches
wide, create and select that size (8”x8”) from the driver.
5.3.1.1.2 Un-Diecut (no marks) Media Paper Size

In the case of un-die-cut or unconverted continuous media, you must still select a paper size.
However, it is no longer defined by an actual media page as it is in die-cut (marked) media.
The page size is actually equivalent to either: (1) the individual label being printed as
measured in your graphics or labeling software or (2) a form in which the graphics/label

design software is used to configure "multi-up" labels. In either case remember that 0.117
inch margins will be added to the non-continuous edges and for printing on unconverted
media, the Use Marks setting will be changed to No Marks.
5.3.2 Document Options

Some of the features in the Advanced Options Dialog are not directly related to continuous
printing. However, they may be used to fine tune the printing result.
5.3.2.1Print in Grayscale
The Print in Grayscale driver setting is found in the Advanced Options Dialog of the
NeuraLabel Printer Driver.

Print in Grayscale is normally Off for label printing. However, if grayscale labels are desired,
the user may choose between High Quality Grayscale, which mixes colors to produce
shades of gray, or Black Ink Only may be selected to produce the grayscale images.
5.3.2.2Print in Max DPI

The Print in Max DPI driver setting is found in the Advanced Options Dialog of the
Printing in Max DPI can increase the quality of the print, however it is not advised or
available for all media types. Print in Max DPI is only available for Photo Inkjet Papers and
Glossy Labels, because only these papers are designed to properly handle the increased
amount of ink. It can be used with Draft, Normal or Best modes. It can also be used to
increase image accuracy with the selected ink level mode.
Many types of label media will have a higher quality appearance with less ink and lower DPI
settings. Print in Max DPI setting of No is recommended for most label printing.
5.3.2.3Image Enhancement
The Image Enhancement driver setting is found in the Advanced Options Dialog of the
Image Enhancements is Off by default. It may be useful for printing labels that include
photographs. Image Enhancement is known to provide excellent skin tone colors and true-to-
life landscape colors through automated photo brightening, adaptive lighting, and image
sharpness and smoothness control.
The following sections contain the important driver settings for continuous printing.
5.3.2.4Borderless Printing
The Borderless Printing driver setting is found in the Advanced Options Dialog of the
Borderless Printing has values of ON and OFF. This section will describe the types of
bordered and borderless printing.
If your media does not have marks, you can use borderless printing. Borderless label printing
is not used with marked media.

5.3.2.4.1 Borderless Printing ON

Borderless Printing is done on media without marks. Be sure to select "No Marks" in
the "Use Marks" setting. Borderless Printing is used to remove the top and bottom margins
from the print. It does not remove left or right margins. Borderless Printing is usually used
when the printer is being used as a web press. It can be used to print documents whose
pages need to be "stitched" together. Or it can be used to print borderless individual labels
with a gap between each label.
Borderless label printing should only be used on unmarked media using the "No Marks"
setting. For printing continuous label media with marks, such as die-cut label media, set
Borderless Printing to Off. (Remember a borderless look can still be achieved if the
appropriate media and settings are used.
Normally, Borderless printing means a repeated pattern (i.e. copies). However, numbered
labels may also be printed borderless.
Hint: To effectively create full-bleed in the non-continuous direction for labels less than 8.5
inches wide, define the page to be slightly wider than the media.
5.3.2.4.2 Borderless Copies

For borderless repeated copies there are two cases.
1. The label copies need to be stitched together to form a seamless document. Borderless
Copies: Enhanced Precision is used. The copies will be stitched together. Performance
may be reduced for this setting. (It might take longer to print.)
2. The individual labels need to be full-bleed, but they can have a gap between them.
Borderless Copies: Normal is used. There may be a small gap (<0.2") between the
labels. The exact size of the gap is dependent upon label size.
A A A A

5.3.2.4.3 Borderless Pages (not copies)

It is also possible to print borderless labels where each label is different. For example,
each label is numbered.
Select Borderless ON and No Marks. The printed page will be "full-bleed" in the continuous
direction. Normal margins are applied to the non-continuous side of the label. The labels will
be butted up against one another. The resulting print will appear to be one seamless
continuous image.
5.3.2.4.4 Borderless Multi-Page Documents

Note that there is a special case for using Borderless ON and Marks Only. This is used for
multi-page documents that need to be printed as one seamless print (not usually a label
application). Whenever Borderless ON and Marks Only are selected together in the driver,
the print will begin by synching on a mark and all other marks are ignored. (Use marked
unconverted media in this case.)
5.3.2.4.5 Borderless Printing OFF

Bordered Printing (where Borderless Printing is set to OFF) can be done on marked or
unmarked media. The marked media can be on a roll or fanfold. As with Borderless printing,
copies or counted labels can be made.
5.3.2.4.6 Bordered Copies

Bordered copies can be made on marked or unmarked media with Borderless printing set to
OFF. The pages will be evenly spaced using the exact label size. This is the most common
way the 300x printer is used to print labels.

A A A A
5.3.2.4.7 Bordered Pages (not copies)
Bordered pages can be made on marked or unmarked media with Borderless printing set to
OFF. The pages will be evenly spaced using the exact label size.
A1 A 2 A 3 A 4
If using marked media, make sure the perf-to-perf measurement of the label media exactly
matches the defined label page size. This is a common way to print labels using the 300x,
when the labels are numbered.
Note that the Mark Adjust setting can be used to center the label on the page in the
continuous direction.
5.3.2.5Borderless Copies
The Borderless Copies driver setting is found in the Advanced Options Dialog of the
NeuraLabel Printer Driver. There are two configurations. More information on types of
borderless printing can be found in the previous section.
Normal setting prints the copies at the fastest possible speed. A gap may appear between
label copies because each label copy may be placed on a slightly larger "even" page
boundary. However each label itself is printed full-bleed or borderless.
Enhanced Precision prints the copies butted up against one another, creating a completely
seamless print. The individual labels are full-bleed or borderless. However, print speed may
be slower.
NOTE: Borderless Copies can only be printed using the "No Marks" setting, i.e., on
unconverted media as a web press.

5.3.2.6Max Print Speed

The Max Print Speed driver setting is found in the Advanced Options Dialog of the
The NeuraLabel 300x will operate at print speeds from 2 inches per second to 20 inches per
second. Max Print Speed is the fastest possible speed of the printer. However, it is likely that
the printer will print more slowly than its maximum speed due to several factors.
Quality setting affects print speed. The higher the quality, the slower the printer must print.
Media type affects print speed.
Media width may affect print speed. Narrower media may print at higher speeds. Media
length may affect print speed. See the table below.
Embedded safety algorithms may affect the print speed.
A slow network or computer may affect the print speed.
The NeuraLabel 300x has built-in algorithms to regulate the print speed for the selected
settings. This will produce the best possible quality prints. However, in some circumstances,
the user may need to manually lower the print speed. For example, a new type of media
might have poor ink absorption or folding properties, in which lowering the print speed may
produce better results. Any special case label where the printer cannot keep up with the data
should be printed with reduced print speeds.
The following are signs that lowering the maximum print speed will be helpful:
• The media does not seem to allow the ink to completely dry.
• The media is not folding and needs to be folded manually.
• Quality control needs to be done on the media as it is printing.
• The printer speed control algorithm is continuously changing speed.
• The printer gets a data underrun error because it is printing faster than the host PC
can provide data.
• The printer declares a Mark Late or Mark Early error due to external drag, usually
from the Roll System.

5.3.2.6.1 Print Speed Limitations

Continuous printing generates a significant load on the printer CPU and associated data path
hardware. It is not possible to print at both full speed and full width simultaneously for a
continuous print job. The following table describes the print speed limitations due to data
processing bandwidth. These are the maximum print speeds available for the given media
width, plain paper media type and normal quality setting.
Normal/Draft Quality Best Quality

Page Width Speed (Inches per Second) Page Width Speed (Inches per Second)
4"- 8.5" 14 IPS 4"- 8.5" 4 IPS
3"- 4" 20 IPS 3"- 4" 5 IPS
Table: 300x Maximum Print Speed
In addition, in Normal mode:
• If the Page Length is < 5", the speed limit is reduced by 2 IPS.
• If the Page Length is >= 5" and < 6.25", the speed limit is reduced by 1 IPS.
• If the Page Length is > 10.5" and the width is > 4", the speed limit is increased by 1 IPS.
5.3.2.7Ink Saver
The Ink Saver driver setting is found in the Advanced Options Dialog of the NeuraLabel
Printer Driver.
Ink Saver is a valuable feature for maximizing the affordability of your NeuraLabel 300x
continuous form printer. Often full ink volume is not needed for printing labels, even high
quality labels. In fact, some media will provide better quality results if less ink is used.
NeuraLabel 300x offers the following ink saver modes:
• Off - Default value. The normal amount of ink will be used to create the print, based on
other printer settings.
• Low - Slightly less (about 12.5%) ink will be used to create the print, after other settings
have been applied. This should hardly be noticeable in the print.
• High - Significantly less (about 25%) ink will be used to create the print, after other
settings have been applied. This should be noticeable, but not dramatic. It may be more
noticeable in red colors.

Ink Saver Mode Amount Ink Used Appearance

Off Normal Normal
Very Low Interpolated Value
Low Slightly Less (about 12.5%) Barely noticeable lighter print
Medium Interpolated Value
High Significantly Less (about 25%) Noticeable, but not dramatic lighter print
Table: Ink Saver Mode Summary
It is recommended that you experiment with Ink Saver mode to find the best setting for your
specific needs. For example, some medias do not absorb the ink as well as others and may
produce a better printed result with Ink Saver activated. Ink Saver mode works with any other
print quality settings.
5.3.2.8Print Hold
The Print Hold driver setting is found in the Advanced Options Dialog of the NeuraLabel
Printer Driver. Print Hold is a feature that will cause the printer to hold (not print) the job until
the user presses a release button on the operator panel. This is a useful feature if one needs
to verify the printer setup before the job is released.
Print Hold is available for Tray 1 Continuous Printing. It is not available for Tray 2
Continuous Printing.
Figure 5-10 300x Print Hold Screen
5.3.2.9Use Marks
The Use Marks driver setting is found in the Advanced Options Dialog of the NeuraLabel
Printer Driver.

Use Marks allows the printer to print on continuous marked media, media where each page
has a mark to identify the top of form. This type of media has marks which allow the printer to
begin printing each label at the correct location on the media. Marked media is usually die-
cut and is often perforated. It may be fanfold or placed on a roll.
Use Marks has three values.
Marks Only - The printer begins printing when a mark is detected. Marked media will almost
always be printed using this setting.
No Marks - The printer does not recognize marks. Even if marks appear on the media, the
printer does not use them, but begins printing on the media immediately. This would be the
setting selected if the printer were to be used as a web press.
Mixed - The printer begins printing on the media immediately, however it begins to synch on
the marked page as soon as marks are detected.
If your media has marks to distinguish the pages, use the Marks Only setting. Make sure
the page size you select exactly matches the physical media page size.
If your media does not have marks, use the No Marks setting.
NOTE: If your media has perforated or separate die cut label pages, but does not have
marks, you cannot expect reliable results. Contact Neuralog for help obtaining the correct
media for use with the 300x printer.
5.3.2.10 Rotate 180

The Rotate 180 driver setting is found in the Advanced Options Dialog of the NeuraLabel
Printer Driver.
Rotate 180 will simply rotate each individual page as it is printed. This setting is available for
use with the Borderless Printing setting at OFF. Rotation of borderless labels is not
supported.
Rotate 180 is often needed to orient labels correctly for use with applicators.

5.3.2.11 Print Head Adjust

The Print Head Adjust driver setting is found in the Advanced Options Dialog of the
Print Head Adjust affects the distance between the print head and the media. Because
label media is normally thicker than plain paper, the print head may best be positioned
farther away from the media. The value of Auto will automatically detect the best position for
the print head, given the selected Media Type.
Print Head Adjust Settings:
Low - Gives the best image quality but has the highest smear risk. Use only on very flat, thin
media.
Medium – Slight increase over Low setting.
High – Recommended for most thicker label media.
Auto - Selects a printhead height depending on Media selection in the Paper/Quality tab.
The following table summarizes the Auto Printhead Setting, based on selected media type.
Media Name Auto

Printhead Setting
Plain Paper Low

Synthetic Labels Low
Matte Labels Low
Glossy Labels Medium
Photo Inkjet Papers Medium
Matte Inkjet Papers Low
Glossy Inkjet Papers Low
Table: Auto Printhead Settings per Selected Media Type
The following table lists the printhead distance in mm. Thick media should use the high
setting.

Printhead Height
Setting
Low 1.3mm
Medium 1.6mm
High 3.5mm
Table: Printhead Setting Height Difference
This table gives some perspective of thickness so you can understand the print head setting.
Item Thickness
Quarter 1.75mm
Penny 1.52mm
Envelope about .75mm
14 pt cardstock .36 mm
12 pt cardstock .30mm
Label Media about .12mm
Coated Inkjet Paper .12 - .25mm
Copy paper - 20 lb 0.1mm
Table: Relative Thickness of Common Items
5.3.2.12 Leading Blank Pages

The Leading Blank Pages driver setting is found in the Advanced Options Dialog of the
Leading Blank Pages allows you to add blank pages into the beginning of the job. You may
add 0 to 20 leading blank pages at the beginning of the print job.
Reasons for Inserting Leading Blank Pages:
Rolled Media/Web Press - If you are placing the printed media on a roll, you may wish to
use a leading blank page or two to attach the media to the rewinder device. Shorter media
may need a larger number of blank pages to achieve the same result.
Job Separation - You may choose to include one or more blank media pages in between
print jobs to separate them.

Note that the printer will automatically place an additional page before or after each job for
excess ink. You may see an ink pattern similar to the one shown below. This is necessary to
keep the ink heads in working order.
Figure 5-11 Printhead Maintenance Pattern
5.3.2.13 Trailing Blank Pages

The Trailing Blank Pages driver setting is found in the Advanced Options Dialog of the
Trailing Blank Pages allows you to add blank pages into the end of the job. You may add 0
to 20 trailing blank form pages to the end of the print job.
Reasons for Inserting Trailing Blank Pages:
Rolled Media/Web Press - If you are placing the printed media on a rewinder, you may wish
to use a trailing blank page or two so that the outer printed labels are protected. Shorter
media may need a larger number of blank pages to achieve the same result.
Job Separation - You may choose to include one or more blank media pages in between
print jobs to separate them.
Ending Job Outside Printer - Adding one or two trailing blank pages will allow your print job
to be completely out of the printer at the end of the print for NeuraLabel 300x Standard. This
is more convenient for tearing off a completed print job. (With no trailing pages, the end of
the job will remain inside the printer at the end of the print. This saves label media.)
Note that the printer automatically places a single additional page before or after each job for
excess ink. You may see an ink pattern similar to the one shown previously. This is
necessary to keep the ink heads in good working order.

5.3.2.14 Initial Slow Print

The Initial Slow Print driver setting is found in the Advanced Options Dialog of the
Initial Slow Print is useful when you need to handle the printed media as it exits the printer,
such as attaching the printed labels to a rewinder. The slow print speed is fixed; the time for
slow print may be set to 0, 5,10, 20, or 30 seconds. Note that this is a minimum time and the
printer had been programmed to print slowly for at least this time. Initial Slow Print may be
used with or without Leading Blank Pages. It does not affect the outcome of the final print;
only the initial sprint speed. The speed of slow print is fixed at 3 inches per second.
5.3.2.15 Raster Compression

The Raster Compression driver setting is found in the Advanced Options Dialog of the
Raster Compression has values of Maximum Compression and Best Quality. The default
value of Maximum Compression is recommended for most continuous label printing.
Maximum Compression adds a special "Lossy" encoding which makes certain elements
such as photographs much smaller in the print file. Always use this setting when printing
photographs over continuous printing. This higher compression will enable the printer to
process more data and print at faster speeds.
Best Quality skips the Lossy compression and will execute faster on the PC. It should only
be needed/used in the following cases:
If the quality of the print using Maximum Compression is not acceptable.
If you are printing text with solid colors (business graphics) and you want to optimize PC
performance (the time it takes to generate the file; not the time it takes to print the file.)
Best Quality should not be used for high resolution photo-like content because the file size
can grow significantly in those cases.
5.3.2.16 Mark Adjust

The Mark Adjust driver setting is found in the Advanced Options Dialog of the NeuraLabel
Printer Driver.

Mark Adjust is used to refine the placement of the label image with respect to the label form.
It is applicable when Marks Only is selected for Use Marks. It has no affect when Use
Marks is set to No Marks as is the case with a Web Press.
NeuraLabel 300x continuous media has a mark on the back of each continuous label page.
This allows the printer to monitor the media and determine the label size. Mark Adjust is
used to adjust the label placement with respect to the mark.
Mark Adjust may have any value from -300 to 300. The default value is 20. This value
corresponds to “GHS-like labels” that have the mark slightly down on the media page. Note
that for media with the mark in the gap between the labels, a value of about -14 is used.
If you find that the printed label is not centered on the page in the continuous direction, use
Mark Adjust. The marked end of the continuous media is the top of the page.
To move the printed image down the page, decrease the value of Mark Adjust.
To move the printed image up the page, increase the value of Mark Adjust.
10 units of Mark Adjust is about 1/10 inch. 100 units is one inch.
Mark Adjust may be a negative or positive value.
It is likely that this value will not need to be changed for standard media with the mark slightly
down on the backing or that it would only need to be changed by a small amount. It will need
to be changed for media where the mark is placed in the gap.
Reasons Mark Adjust would need changing:
The media does not meet the NeuraLabel 300x media specifications.
The user wants to change the position of the label on the continuous form. Small
discrepancies in the printer may require a small adjustment.
NOTE: Mark Adjust can be set by printing a single label and adjusting the value based on
the resulting label image placement. However for super fine tuning of Mark Adjustment, look
at the second and third labels of a print job.

5.3.2.17 Leading Edge Adjust

The Leading Edge Adjust driver setting is found in the Advanced Options Dialog of the
Leading Edge Adjust is used to refine the placement of the label image with respect to the
label form on the leading edge (first page) of the media. It does not affect any other page.
Leading Edge Adjust only affects a label that has been loaded into the Tray 1 opening of
the printer. If there is already continuous label media fed through the printer, Leading Edge
Adjust has no affect.
Leading Edge Adjust may have any value from -12 to 12. The default value is 0. It is
possible that this value will not need to be changed.
If you find that the leading (page 1) printed label is not centered on the page in the
continuous direction, adjust Leading Edge Adjust.
To move the printed image down the page, decrease the value of Leading Edge Adjust.
To move the printed image up the page, increase the value of Leading Edge Adjust.
10 units of Leading Edge Adjust is about 1/10 inch.
Leading Edge Adjust may be a negative or positive value or it may be 0.
It is likely that this value will not need to be changed or that it would only need to be changed
by a small amount.
Reasons Leading Edge Adjust would need changing:
The user wants to change the position of the leading label on the continuous form. Small
discrepancies in the printer may require a small adjustment.
5.3.2.18 Manage Custom Sizes

The Manage Custom Sizes driver setting is found in the Advanced Options Dialog of the
Manage Custom Sizes allows you to create custom form sizes for label printing.

There are many pre-defined form sizes, however you may need to create and define custom
form sizes. Custom form sizes may be accessed through your printer server properties
through the control panel. You may also access custom forms through the NeuraLabel 300x
printer driver. To access through the printer driver, select Advanced... and then Manage
Custom Sizes. Manage Custom Sizes is the last item in the Advanced Options Printer
Features list.
Figure 5-12 Printer Driver Manage Custom Sizes
Custom Form Sizes should be set up before label printing. Creating custom form sizes is a
system function, and you must close completely out of the printer driver dialog for custom
form sizes to be saved.
In the following example a 3.00” x 4.00” form is defined. Because of the printer margins, the
actual size of the printed graphic will be 2.77” x 3.77”.
NOTE: If you need to printed graphic to be 3”x4”, define the label as 3.234”x4.234”, or we
suggest rounding this size up to 3.25” x 4.25”. Doing so will account for the margins and
print the desired sized image graphic. Keep in mind that the mark-to-mark distance of the
media must exactly match the form length.

Figure 5-13 Printer Driver Entering Custom Form Values
Creating a custom form size is simple. Be sure to click System Change Form Settings.
• Click the Create a new form button.

• Enter a meaningful form name - we recommend that the size is included in the name.
• Enter the Width and Height to 2 decimal places. Round down if needed.
• Leave margins blank. Left/Right/Top/Bottom remain at 0.00in. The printer will use its
default margin of 0.117 inches.
• Choose Save Form.
Both English and Metric units are supported.
Please remember that Custom Form sizes should be set up before label printing. Creating
custom form sizes is a system function, and you must close completely out of the printer
driver dialog for custom form sizes to be saved.

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Printing Great-Looking Labels

6
6.1 Selecting the Type of Media
As you get started in creating your product label, you will need to think about the best media
to suite your needs. If the purpose of your label is product identification, such as labels on
chemical products or medical equipment, you might be most interested in durability and
readability. If you are promoting your small business products such as foods, candles or
soaps, your labels need to look appealing and reflect the character of the product itself.
Labels can be made from paper or synthetic materials. They may have a matte finish, glossy
finish or somewhere in between. Labels may have a permanent adhesive or removable
adhesive. Labels might come on a roll and you might need them rerolled for a label
dispenser, or the labels can come in a fanfold stack.
Keep in mind that all media used on the 300x must have an inkjet coating, regardless of any
other factors. Uncoated media will absorb the ink and the resulting print will be very dull, or
uncoated media may not absorb any ink and the resulting print will be smudgy and messy.
Make sure any media you use has a proper inkjet coating.
The following table provides a few pointers for choosing label media.

Media Characteristic Options with typical characteristics
Label Material Paper

Least expensive option with lots of good choices. Tears.
Commonly used in unconverted form on web press when
media will be laminated.
Polypropylene
Durable high quality synthetic that often has a better image
quality than paper. Does not tear.
Polyester
Very durable synthetic with excellent image quality and
superior durability. Polyesters generally have the highest
melting point. Does not tear.
Vinyl
Durable synthetic often with great image quality. Usually
the most affordable of the synthetics. Tears.
Label Finish: Gloss

Very popular for product labels where appearance is
important. However glossy paper labels can have trouble
with black ink adhesion and may have longer drying times.
Use a driver setting with little or no black ink on glossy
paper labels.
Matte
Very popular for product labels when glossy is not needed.
There are many types of labels with a matte finish that dry
instantly. Common choice for GHS/chemical labels where
durability is critical.
Semi-Gloss, Satin
Very popular choices and a great comprise between Gloss
and Matte.

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Label Form: Unconverted Roll

A roll of media with no die-cut and no markings. To be
used on a Web Press where the labels are printed first,
and then cut out on special conversion equipment.
Lamination is an optional step.
Die-Cut Roll
A roll of media where individual labels have already been
cut out from the backing, usually rectangles, but circles or
any shape is possible. Normally the matrix, excess
backing, has already been removed so that only the label
part is left. Die-Cut Rolled media might have perforations
between the individual labels.
Die-Cut Fanfold
Folded media where individual labels have already been
cut out from the backing, usually rectangles, but circles are
any shape is possible. Normally the matrix, excess
facestock, has already been removed so that only the label
part is left. Fanfold media will have perforations to assist
with folding.
Die-Cut Distance Between Labels

For the 300x printer, the distance between the labels
should be 0.25” so that a “full-bleed” or “full-coverage”
label can be printed. Labels that have a 0.125” gap will
work, however they will not support full-coverage printing.
Marked Media
For die-cut media the 300x printers read a positioning mark
on the back of the media. Be sure to specify marks when
inquiring about die-cut media. The mark may be
positioned across the media gap (recommended) or it may
be positioned below the gap. There is a driver setting to
accommodate the precise placement of the gap.
Matrix Removal
Normally die-cut media will have the matrix, the part of the
media between the individual labels, removed. If the
matrix is not removed before printing, a post-printing
stripping process is used to remove the matrix.

Adhesive Permanent, Semi-Permanent, Removable, High-Temp,

Freezer Friendly
Media Vendors will have information about the adhesive

for each label material.
Many facestocks are available with a choice of adhesive.

Each individual media will have its own adhesive
specification. Look over the documentation to find the
correct adhesive for your particular needs.
Release Tight Release, Normal Release

Release refers to how readily a label peels off its backing
and is related to the amount of silicon placed between the
label adhesive layer and label backing. Most synthetic
medias are naturally tighter release than papers. 300x
Standard printers should use tight release media. 300x ST
and 300x CP printers can use tight or normal release
media.
Supplier NeuraLabel
NeuraLabel supplies a limited number of label stock.
NeuraLabel can also recommend a suitable label source
based on your specific needs and geographical location.
Media Converters
A converter purchases raw label stock and transforms it
into die-cut media. There are many converters that sell
media specifically for NeuraLabel printers.
Media Manufacturers
There are a variety of major media manufacturers that
produce bulk raw roll media. Many of these have an
excellent array of inkjet product choices.

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6.2 Creating Print-Friendly Artwork

Making the best possible label for your printer should incorporate printing system capabilities
into artwork design. The following table suggests things to keep in mind.
Label Feature Tips
Label shape Be sure that the artwork matches the shape and size of the
and size physical label sticker.
Keep in mind that standard label sizes might be more cost

effective, but practically any size label media can be created.
Margins The 300x printer margins are 0.117” inches on all sides for die-
cut labels. If you want to achieve a “full-bleed” look, you will
need to create the label page to make sure the margins are
outside the die-cut sticker. This can be done by setting up a
slightly larger printer page for your artwork.
For example, for a 4x4 inch label, make the printer page at least
.117” larger on each side. We suggest a 4x4 inch label be
printed on a 4.25x4.25 inch page size. This accommodates the
width and length. (The gap between the labels will be 0.25”,
making this the correct length.)14
Ink Color and If you want lots of color in your label artwork the 300x printer is
Coverage a great choice. Desktop digital printers (inkjet and laser)
generally have a more limited ability to produce large fields of
solid colors than their high-end counterparts, but it is possible to
achieve this on the 300x with an understanding of how the
system works.
The 300x has 10 dies across the width of the printer that
produce ink. These dies are automatically calibrated and
aligned so that banding (strips of uneven color) does not occur.
Run printhead cleaning to automatically clean and adjust the
system if banding occurs. In addition, NeuraLabel offers the
300x Toolbox to fine tune calibration and alignment for the best
possible result. If high quality large coverage color areas are
14 To achieve a “full-bleed” label look, the distance between die-cut labels must be 0.25”.

part of your label, be sure to become familiar with the Toolbox

program to keep your printer tuned for the best possible results.
Also for high color coverage labels, be sure to select a high-

quality media that has proven absorption characteristics. Some
medias have been found to better absorb and control the ink,
allowing for better overall label production.
Font Size, The 300x is a high resolution printer and can print very small
Barcodes and fonts, fine barcodes and other details. However, it is critical to
Detail use the right printer settings, appropriate vector artwork and
high quality media. 300x can print font size as low as 2 points
(visible under a microscope). Follow these instructions to
achieve high quality detail printing.
- The artwork must contain the detail. If the font, barcode,

or detail is not readable, the artwork probably does not
contain the detail. This is almost always the problem if
the printed label is failing quality inspection.
- Best mode must be used for the highest quality results.
However often Normal mode will suffice.
- High Quality media with the right ink absorption
properties must be used for best results. There are lots
of choices.
6.3 Choosing Ink Settings for your Label

Because different types of medias absorb ink differently, choosing the best ink setting for
your label is important. The two key factors are (1) the total amount of ink placed on the
media, and (2) the amount of black ink placed on the media. Black ink is made up of larger
particles than the other colors and therefore has special consideration.
The following table lists some special case media and printing scenarios and discusses
appropriate ink settings.

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Media Feature Tips
Glossy Paper Glossy Paper is one of the most popular media choices for
economy and appeal. However, this media type often has
trouble absorbing black ink. Here are some things to try when
printing on glossy paper.
- Use the Glossy Media setting in the driver which uses no

black ink. Note that a color correction profile may need
to be applied to mix the other colors correctly to produce
appealing black/gray colors.
- Use the Synthetic Labels Media setting in the driver

which uses only a little black ink.
- Use an Ink Saver Setting (Low, Medium, etc) to reduce

the amount of total ink placed on the media.
- Turn the printer speed down or print in Best Mode to

allow the ink more time to dry.
Matte Paper Matte Paper is much more forgiving in its handling of black ink.
Usually a Plain Paper setting works great for this media. Ink
Saver may be lowered if desired or left at OFF.
Satin and Semi- Use the guidelines for Glossy Paper, however Synthetic Labels
Gloss Paper setting is usually an excellent choice.
Kimduras and Materials made for GHS printing or chemical resistance often
other high absorb a lot of ink and have a dull appearance.
absorbency
GHS or - Use an Ink Saver Setting OFF to allow for the maximum
chemical amount of ink.
resistant
synthetics - Use a Plain Paper Media setting or a Matte Labels
Media setting which use a lot of black ink.
- If the media is too dull, look for alternative medias with

similar resistance properties but a better visual appeal.
Some medias of this class might have a better inkjet
coating than others.

Labels that look If the label looks oversaturated and appears to have too much
oversaturated ink, turn ink saver down until you find the best setting.
All Synthetic Recommended settings for many synthetic medias are

Labels (Gloss Synthetic Media type and Ink Saver Low. This often gives the
through Matte) appropriate amount of all ink colors to the print. We
recommend starting with these settings, and adjusting either
Media type or Ink Saver until the desired result is achieved.
6.4 Fitting the Artwork on the Label

Another key component of creating great looking labels is getting the artwork positioned and
correctly scaled on the label. The NeuraLabel 300x has several tools that assist with fitting
the label artwork on the label media.
Feature Tips
Mark Adjust Mark Adjust is a setting in the driver that will position the image
in the continuous direction.
- The default Mark Adjust of 20 is useful for GHS style

media where the mark is slightly down from the
perforation or gap.
- For labels with the mark across the label gap, a Mark
Adjust of about -14 is the approximate correct value.
Mark adjust should be set and stored in your printer driver

setup, based on the type of media you have.
Once mark adjust is set and the image is printing in the

XY Registration approximate correct location, XY Registration can be used for
(Shifting the precise placement. The easiest way to adjust the XY
Image) registration is though the printer web server. Select Settings-
>Preferences->Image Registration in the web server to access
the Tray 1 Continuous and Tray 2 Continuous X and Y shift.
Detailed instructions are provided later in this user guide.

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If USB is being used for printing and there is no web server

connection, 300x Toolbox can be used for XY Registration.
300x Toolbox, software provided with your 300x printer, allows
for XY Shift over USB. See the 300x Toolbox User Guide for
instructions.
Scaling the It is important to make sure that the label artwork correctly fits
Image to fit on the label page. This requires not only creating correctly
sized artwork, but also requires a page size (or windows form
size) that matches the physical label. Here are a few tips.
- The label form length will be the sticker length plus the
gap length. If your label media has 0.25” gaps between
the labels, the form length will be the sticker length +
0.25”. It is recommended to add 0.25” to each label
dimension (XY) for the best fit. For example, a 4”x6”
sticker on media with 0.25” gaps would have a form size
of 4.25”x6.25”.
- If the artwork does not fit the label because the aspect
ratio is wrong, you’ll need to either modify your design,
“squeeze or stretch” your design, or change your media.
Understanding your media size will help speed up the
design and printing process.
Stretching the Once the label is the right size it is also possible to stretch the
image to fit image slightly in the continuous direction. This allows for a few
lines of overspray for full-bleed printing. Label stretching can be
done in the printer Web Server. It is also possible to stretch the
label using USB via the 300x Toolbox.
Only a small amount <= 1% of label stretching is allowed; just

enough for a bit of overspray. If a label is stretched too much,
Mark Early printing errors can occur.
To stretch the label in the non-continuous direction, increase

the form size width. Adding 0.25” to the width should be
sufficient for full coverage of the label sticker (remember this is
needed because of the print margins), however a slightly larger
width (+0.3”) might also be helpful if needed.

6.5 Handling the Labels

Media should be carefully handled both before and after printing to avoid crumpling and
damaging the labels. Before printing be sure to remove all label packaging such as plastic
wrappers. However, keep in mind it is advisable to store label rolls in their original packaging
if possible to prevent humidity absorption and to protect the media.
When printing, it is important to make sure the ink is dry on the labels before handling them.
Some medias, most synthetics and matte papers, dry instantly and can be handled within
seconds of printing. Other medias, especially glossy papers, may take longer to dry. If the
label dry time is not satisfactory, select an Ink Saver setting to reduce the amount of ink. If
black ink is the only problem, select a media setting that uses less or no black ink.
Performance can also be improved by slowing down the printer either by choosing Best
mode in the driver or choosing a slower print speed. Finally, if using an unwinder, consider
positioning the unwinder further away from the printer. This also gives the media more time
to dry and can result in a better final product.

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Managing Ink
Managing Ink
7
In continuous printing it is important to use Ink Cartridges full enough to complete a job. Each
Yellow, Magenta or Cyan ink cartridge is rated to print 6,600 letter-sized labels at 5%
coverage, and a Black ink cartridge is rated to print 9,200 labels.
You may want to calculate the coverage for a particular label so that you can better estimate
and understand ink use. Neuralog provides Ink Estimator application to estimate ink
coverage for a particular label. To use Ink Estimator a printer “PRN” file is created with the
NeuraLabel printer driver. This file is then submitted into the Ink Estimator program for ink
use results. Ink Estimator is downloadable from the NeuraLabel web site. More info can
also be found there. Keep in mind that Ink Estimator only provides an estimate and is not
able to determine the exact amount of ink required.
Ink Coverage Guidelines:
- 5% - very light coverage

- 15% - light coverage
- 20% - medium coverage
- 25% - heavy coverage
- 100% - full coverage
IMPORTANT NOTES:
Do not remove an ink cartridge from its package until you are ready to use it.

Always be ready to change the ink cartridge as soon as Low Ink is declared for continuous
printing.
Any damage caused by a non-Neuralog/NeuraLabel print cartridge is not covered under the
NeuraLabel warranty and service agreements.
7.1 Ink Saver

Remember that Ink Saver mode is available to reduce the amount of ink used in label
printing. You may choose to use Ink Saver for economical reasons, or you may decide that
the final print has a better quality with less ink. The need for Ink Saver often depends on the
type of media you will use.
7.2 Low Ink Warning

The Low Ink warning will be declared when an ink cartridge is depleted to 20%. Depending
on the coverage, size, and job length of your labels, you may want to replace the cartridge
with a full ink cartridge at this time. The low cartridge can be used at a later time if desired.
Note that the value at which low ink is declared can be set via the Embedded Web Server.
See the Embedded Web Server section.
7.3 Out of Ink Warning

If you do not change the ink at the Low Ink warning, an Out of Ink message will be declared
once the printer is completely out of ink. The printer must stop printing once Out of Ink
occurs to prevent air from entering and damaging the printhead. Once Out of Ink occurs all
printing stops and is canceled. Therefore, it is very important to change the ink before Out of
Ink is declared if you do not want the print job to be interrupted.
7.4 Changing an Ink Cartridge

The NeuraLabel 300x uses four colors and has a different ink cartridge for each color:
yellow (Y), cyan (C), magenta (M), and black (K). Follow these steps to change a cartridge.
- Open the ink cartridge door.

- Push the old ink cartridge inward to unlock it.

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Managing Ink
Figure 7-1 Removing Ink Cartridges
- Grasp the edge of the old ink cartridge and then pull the cartridge straight out to
remove it.
- Remove the new ink cartridge from the packaging. Do not touch the metal
connector of the ink cartridge. Fingerprints on the connector can cause print
quality problems
- Insert the new ink cartridge into the printer.
- Close the ink cartridge door.
Figure 7-2 Replacing Ink Cartridges


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8 Printing System
Requirements
The following sections provide the minimum Operating System, hardware and network
requirements for successful printing on your NeuraLabel 300x.
8.1 Supported Operating Systems

The NeuraLabel driver software supports all modern Windows operating systems. Only
the Add Printer installation methods are supported for the latest print drivers. Note that
Windows XP 32 bit and Vista, 32 and 64 bit are not officially supported and will not be
tested, but Add Printer will be allowed.
8.2 Minimum System Requirements

The NeuraLabel printer driver software requires the following minimum system
requirements to operate correctly. Lesser system configurations can result in slower
printing speeds.
8.2.1.1Windows® 7, 8 ..10
• 3 GHz 32-bit (x86) or 64-bit (x64) processor
• 4 GB RAM
• 4 GB available HD space, solid state drive recommended
• Microsoft® Internet Explorer or equivalent browser
• USB/ethernet

NOTE: If Microsoft Security Essentials is running AND real time protection is ON, you
must exclude the spooler process.
8.3 Connectivity
The NeuraLabel 300x works with both USB and Network (Wired, IPv4). Older slower
computers and network environments may result in slower printing.
The NeuraLabel 300x is not meant to work over a wireless network. Continuous printing
involves large amounts of data and wireless networks will not be sufficient to handle this
data. If a wireless connection is used (via a switch or router) print speeds will be
significantly reduced.
NOTE: If you notice a significantly reduced print speed, make sure the host PC is not
connected to a wireless switch and sending data to through your network wirelessly.
8.3.1 USB
NeuraLabel 300x is compatible with USB. In fact, USB may result in better performance
because a busy network may result in slower printing. A USB cable not longer than 5 m
(16.4 ft) is recommended.
8.3.2 Network
The NeuraLabel 300x will work on your corporate or private network, using either a
static or dynamic IP address.
Set the network type to Automatic if you wish to use a dynamic IP address. This will use
the DHCP server on your network.
Setup -> Network
Setup->Network->Print Configuration Page
The NeuraLabel 300x requires a network link speed of 100 Mbps, full-duplex operation.
See the Network Installation section for more information.

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Types of Continuous Printing

9
There are several kinds of continuous label printing. How you set up the NeuraLabel
300x will first depend on the type of media you have or plan to purchase.
Marked media is usually associated with a die cut. In this case the labels will be printed
onto the media at specific marked intervals. This marked media might be on a roll or in
fanfold form, and it might have perforations between the die-cut labels. Any die-cut
media used with the 300x will need to have marks. The marks allow the printer to
precisely position the label contents on the page to align the printed data to the media.
If you do not have or need die-cut marked media, but have an unmarked roll instead,
you will use the printer in a "no marks" mode where the labels will be printed on the
"blank" unmarked roll. Often the guide or timing marks for the labels are printed directly
on the media as the label itself is printed. These marks are then used for post
processing of the labels.
There are 8 different printer configurations based on whether your media has marks or
not, whether borderless printing is selected, and whether you are making copies of a
single label or printing multi-page jobs such as sequenced labels. Each of these is
explained below.

9.1 Media Forms

9.1.1 Rolled Media with No Marks
Repeated Single Labels (copies)
For Rolled Media with no marks, set Marks in the printer driver to
No Marks. Single label copies may be printed in borderless or
bordered mode. Furthermore, borderless copies may be printed
with or without a gap between the labels
Figure 9-1 Unconverted
Media with No Marks
Borderless Printing set to ON will print the page "full-bleed" in the continuous
direction. Normal margins are applied to the non-continuous side of the label. This case
has 2 options.
Borderless Copies: Normal There may be a small gap (<0.2") between the labels.
The exact size of the gap is dependent upon label size.
Borderless Copies: Enhanced Precision The copies will be stitched together to

create a seamless print. Performance may be reduced for this setting. (It might take
longer to print.)
Borderless Printing set to OFF will print the page with margins on both sides of the
label. The spacing of the labels should be the exact size of the labels.
Unique Single Page Labels (for example, numbered)
Borderless Printing set to ON will print the page "full-bleed" in the continuous
direction. Normal margins are applied to the non-continuous side of the label. The labels
will be butted up against one another. The resulting print will appear to be one seamless
continuous image.
label. The spacing of the labels should be the exact size of the labels.

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9.1.2 Rolled or Fanfold Media with Marks on Each Label
For rolled or fanfold media with marks on each label, set Marks in the printer driver to
Marks Only.
Figure 9-2 Marked Media
Repeated Single Labels (copies)
Borderless Printing set to ON configuration is not supported. Use Borderless OFF

instead. If you need borderless labels, you must use the No Marks setting.
label. The spacing of the labels should match the exact size of the labels.
Unique Single Page Labels
Borderless Printing set to ON is not normally used for label printing in this
configuration. Borderless ON will print the pages "full-bleed" in the continuous direction.
Normal margins are applied to the non-continuous side of the label. The pages will be
butted up against one another such that the resulting print appears to be one seamless
continuous image. Note that whenever Borderless ON and Marks Only are selected
together in the driver, the print will begin by synching on a mark and all other marks are
ignored. This is not a normal label printing mode.
label. The spacing of the labels should match the exact size of the labels.
9.1.3 Borderless Printing on Media with No Marks

Borderless Printing is normally only done on unmarked media and is used to remove
the top and bottom margins from the print. It does not remove left or right margins.
Borderless Printing can be used to print documents whose pages need to be "stitched"
together, for example, if the printer is being used as a web press.

For copies, a small gap (<0.2") might appear in between the individual borderless label
pages. Enhanced Precision mode available to eliminate this gap and create a seamless
print if desired. However, performance may be reduced for this option.
For printing on continuous label media with marks, such as die-cut label media, set
Borderless Printing to Off. This will prevent printing on the stripped area of the liner. Do
not use Borderless printing with marked media.
For printing on continuous label media with no marks, such as a continuous roll,
Borderless Printing may be set to On.
Note that with Borderless Printing set to On, the driver reports zero border all around
and Print Preview shows it that way, however, the printer still applies left and right
borders.
Hint: To effectively create full-bleed in the non-continuous direction for labels less than
8.5 inches wide, define the page to be slightly wider than the media.
9.2 Using Roll-to-Roll

The NeuraLabel 300x may be used with fanfold media or it may be used with rolled
media. Roll-to-roll offers a convenient solution for label applicators and when there is
additional processing required, such as die-cutting and finishing.
Figure 9-3 NeuraLabel 300x Roll to Roll Setup

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9.2.1 Roll-to-Roll Driver Features

There are several specific features in the printer driver that will assist in roll-to-roll
printing.
Initial Slow Print - Use this setting to allow the print to start slowly, giving you time to
feed the media onto the output roller.
Leading Blank Pages - This feature places one or more blank labels at the beginning
of the job. For example, you may need blanks to attach the labels to the output roller.
Trailing Blank Pages - This feature places one or more blank labels at the end of the
job, in case this is needed for the output roller. It also allows the entire job to be out of
the printer once the print stops.
Rotate 180 - This feature may be needed to orient the labels in a particular direction for
your post process applicator.
9.2.2 Roll-to-Roll Media

Both marked and unmarked media may be used on a roll-to-roll unit.
Unmarked Media
Unmarked media requires Use Marks set to "No Marks".
Both Bordered and Borderless are supported.
Copies and Sequenced labels are supported.
Marked Media
Marked media requires Use Marks to be set to "Marks Only".
Make sure the paper/page size you select in the driver exactly
matches the measured media page size, mark-to-mark.
Only Borderless Off mode is supported.
Copies and Sequenced labels are supported.

9.3 Printing GHS Drum Labels

The Globally Harmonized System (GHS) of Classification and Labeling of Chemicals
was developed to manage and regulate the sage labeling of chemicals. GHS-compliant
labels have critical information, data and pictograms about chemicals, in addition to
basic product and company information, including barcodes.
GHS labels are commonly found on drums, pales, totes and IBC's15. Large format drum
labels range in size from 8.5"x11" to 8.5" x 22", but the labels can be any size. Often
these labels are sequentially numbered and printed in batches. The following are tips
and guidelines for printing GHS labels on the NeuraLabel 300x.
GHS label media is usually marked. While the 300x can print on marked or unmarked
media, most GHS labels are die-cut rectangular labels, and therefore must be marked
to allow the printer to distinguish the individual labels. This mark must meet NeuraLabel
specifications and can be found on the back of the media.
GHS label media may be fanfold or it may be on a roll. See the section on roll-to-roll for
more information on rolled media. The figures below show the non-printable back side
of typical fanfold GHS labels marked for the NeuraLabel 300x. The individual labels in
this sample are letter size. These die-cut labels are attached together by a release liner
and separated by perforations where the fold occurs. The actual label (sticker part that
is peeled off) will be slightly smaller than the media page itself. It's important to
remember that the label you design in your application must fit on the peeled label and
not bleed into the media backing.
Figure 9-4 Sample GHS Fanfold Media
The following specific features in the printer driver are important for GHS printing.
15 Intermediate Bulk Container

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Paper Size is set to the exact size of your label media, including the release liner.
Borderless Printing is set to OFF. This is the required value for GHS drum labels on
marked media. Do not change this value.
Use Marks is set to MARKS ONLY because the diec-ut media will have marks on the
back to indicate label position. If your media does not have marks you may not be able
to use the printer in this configuration. If this is the case, contact Neuralog Support.
Rotate 180 can be On or Off, depending on end-use applicator requirements.
Mark Adjust may be used to center the label on the page in the continuous direction.
Figure 9-5 Printer Driver Setup for GHS Drum Labels
Other driver settings may be adjusted if needed.
Below is an example of a GHS label. These labels have critical information about the
chemical contents of a container. They often have dynamic fields that are updated in the
labeling application. GHS labels often have barcodes. They may be numbered by batch
and by individual label.

Figure 9-6 Sample GHS Label
Also note that some label media may meet the British Standard BS5609, a standard for
pressure-sensitive adhesive labels for marine applications. Unprinted media may meet
a BS5609 Section 2 standard, while printed media may meet a BS5609 Section 3
standard. If your application has a requirement to meet BS5609 standards, NeuraLabel
can recommend medias that meet the Section 3 standards for our printers.

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9.4 Printing Prime Labels

Prime labels are used to identify and promote products. Quality is usually critical as the
product manufacturer wants the best look possible for their goods. Durability is also
important if the container will be subject to moisture or extremes in temperature or
humidity.
Prime labels are often printed on a roll-to-roll configuration, but they can also be on
marked fanfold media. Media on rolls may be marked (the labels are individual pages,
often separated by a perforation) or the media may be a continuous unmarked roll.
When printing prime labels, check whether your media is marked (die-cut) or unmarked.
For continuous unmarked media, you can print the labels as bordered or borderless. In
either case, the label page size will remain the same, however a borderless label will
have no margin in the continuous direction.
The following specific features in the printer driver are important for prime label printing.
Paper Size is set to the exact size of your label media. See the section Paper/Output
for review of the details of setting the paper size.
Borderless Printing may be ON or OFF. If you need to print borderless prime labels,
see the next section Printing Borderless Prime Labels.
Use Marks is NO MARKS for web press mode or MARKS ONLY for marked media.
Check your media and select the appropriate setting.
Rotate 180 can be On or Off, depending on end applicator requirements. However,

Rotate 180 is only supported for Bordered labels, that is Borderless Printing is OFF.
Borderless Copies require special configuration. See the next section Printing
Borderless Prime Labels.
See the section Using Roll-to-Roll if you are using rolled media for printing. You may
with to use Leading/Trailing Blank Pages or Initial Slow Print with your roll-to-roll unit.
Other driver settings may be adjusted if needed.

Figure 9-7 Printer Driver Setup for Prime Labels on a Web Press
9.4.1 Printing Borderless Prime Labels on a Web Press

Borderless Prime Labels can be printed on unmarked media with Use Marks set to No
Marks. Do not choose the Marks Only or Mixed setting for Borderless Prime Labels.
If you are printing borderless copies (rather than a sequential multi-paged borderless
print), choose from two driver settings for Borderless Copies.
Normal prints the copies at the fastest possible speed. The page size will be rounded
up to an even size, so a gap may appear between label copies.
Enhanced Precision prints the copies butted up against one another, creating a
completely seamless print.

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Cut Sheet Printing
Cut Sheet Printing

10
The NeuraLabel 300x can print cut sheets from both Tray 1 and Tray 2. Tray 1 also
functions as the continuous feeder, while Tray 2 Cut Sheet is the printer drawer.
10.1 Tray 1 Cut Sheet Printing

Cut sheets up to 17 inches long can be printed from Tray 1 Cut Sheet. Multiple pages
can be printed from Tray 1, however for best results feed only one cut sheet label at a
time into the tray. Place the media face down into Tray 1 and slide it into the printer Tray
1 opening, the same as a continuous print. Duplex is not supported.
10.2 Tray 2 Cut Sheet Printing

Cut sheets up to Letter/A4 size can be printed from Tray 2 Cut Sheet. Load the media
directly into the Tray 2 drawer. For labels, place the media face up into Tray 2 drawer.
Duplex printing is supported for this tray, however be careful not to select duplex if
loading label media into Tray 2
HINT: For the easiest workflow, install additional copies of the NeuraLabel printer driver
for each type of printing. For example:
• NeuraLabel 300x Continuous Tray 1

• NeuraLabel 300x Continuous Tray 2
• NeuraLabel 300x Cut Sheet Tray 1
• NeuraLabel 300x Cut Sheet Tray 2
Remember to remove paper from the Cut Sheet Tray 2 for Tray 2 Continuous
printing.


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Embedded Web Server
Embedded Web Server

11
NeuraLabel 300x ships with an Embedded Web Server that is accessible via a network
connection. This means the web server is a program that runs on the printer itself and
can be accessed through a web browser. It is not accessible over USB. The pages that
follow provide an overview of Web Server functionality. The individual components that
appear on the Home screen are configurable.
Figure 11-1 Web Server Home Screen

11.1 Energy Save Settings

Use the Energy Save Settings to save energy when your printer is not in use. Selecting
this option provides the Power Management display shown below.
Figure 11-2 Energy Save Settings in Web Server
Figure 11-3 Web Server Power Management Display
11.2 Estimated Ink Levels

Use the Estimated Ink Levels to monitor your ink usage. Select this option for the Ink
Gauge display shown below which provides more detailed information about your ink.
Note that the printer operator panel also displays an ink gauge.

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Embedded Web Server
You can also use the Ink Settings panel to set the level at which the printer will provide
a Low Ink warning. For continuous printing you should change the ink soon after Low
Ink is declared to reduce the chances of running out of ink during a long job. The
default value for Low Ink is 20%, however, the value for Low Ink is customizable.
Figure 11-4 Estimated Ink Levels Web Server
Note that the display below shows Genuine Neuralog16 Cartridges Installed. The 300x
requires Genuine Neuralog Cartridges to function; ink from non-authorized vendors will
not work in the printer.
Figure 11-5 Web Server Installed Cartridges Display
16 Neuralog, NeuraLabel and NeuraLabel Printing Solutions are all names for the same company.

Figure 11-6 Web Server Product Information Display
11.3 Network Summary

The Network Summary provides the status of the network connection, the printer IP
Address and other critical information about the printer.
Figure 11-7 Network Summary in Web Server

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Embedded Web Server
Figure 11-8 Web Server Network Summary Display
11.4 Print Quality Toolbox

The Print Quality Toolbox gives access to Print Quality Report and Cleaning routines.
Figure 11-9 Print Quality Toolbox in Web Server
Figure 11-10 Web Server Utilities Print Quality Toolbox Display

If you notice print quality defects such as streaks, smudges or smears, you can run
cleaning routines on the printer. Clean Printhead is accessible through the Operator
Panel Tools menu. Two levels of cleaning can be run, each lasting about 12 minutes.
The Print Quality Report is printed out after printhead cleaning. See the Print Quality
Report section for a sample report. Clean Ink Smear (accessible from the Print Quality
Toolbox) does a quicker cleaning of the printhead. A blank page is printed when the
routine is complete. See the Clean Ink Smear section for more information.
11.5 Continuous Print Preferences

There is a special section found in the web server pages where Continuous Print
Preferences can be configured. This section covers each of these settings.
• To access the Continuous Print Preferences select Settings from the main
screen.
• Under Preferences select Continuous Printing. The Continuous Printing
Preferences panel will appear.
Figure 11-11 Continuous Printing Preferences Display

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Embedded Web Server
11.5.1 Robust Mark Detection

Robust Mark Detection changes the way the printer reads or sees the mark by slightly
changing the angle of the media with respect to the mark sensor. It more precisely
controls the paper path near the sensor so that the mark is more precisely read. When
Robust Mark Detection is enabled additional motor control is required. Therefore the
maximum length of a continuous print job is shortened to 500 feet for motor system
protection. (It is normally 1000 feet.)
Use Robust Mark Detect if the marks on the back of your media are of poor quality and
they would be more visible to the printer if placed closer to the sensor.
Try Robust Mark Detect if the printer is declaring mark errors and there seems to be no
explanation. (It is possible that the sensor cannot consistently read the marks.)
11.5.2 Image Stretch

Image Stretch can be used to slightly stretch the image in the continuous direction. The
default image stretch for all 300x printers is calibrated to be 0.3%. The image stretch
range is +/-1%. A positive image stretch is used to enlarge an image. A negative
image stretch would only be useful if the printer were found to be out of range and
needed to be corrected (not typical).
Image stretch is useful for achieving a slight overspray in the continuous direction if one
is needed for full-coverage label printing. If full-coverage label printing is desired, it is
useful to create a slight overspray in both the X (non-continuous) and Y (continuous)
label dimensions. An X overspray is easily achieved by slightly increasing the printer
margin. The Y direction however needs to be kept at the mark-to-mark label length. To
achieve overspray in the Y direction image stretch is used.
Note that image stretch is a percentage, and the same stretch will produce different
results on a 3 inch label than a 30 inch label. Do not use an image stretch over 1% or
one that produces more than a few lines of overspray. If the image is stretched too
much, mark early errors can occur.
11.5.3 Data Flow Control

Data Flow controls the way data is delivered to the printer over a network. Because the
300x printer does not have a significant amount on on-board memory, data must be
delivered in a controlled manner so that a “data starvation” state does not occur where
the printer has no data to print, even though it is in the middle of a print job.

Data starvation can occur when printing in these scenarios:
- Wireless network
- Very poor network
- Very old computer
- Outdated Windows operating system
You should not need to change the Data Flow Control. The default High setting has
been found to work with essentially all printing environments. Try the Low setting only if
you are having trouble. Do not turn Data Flow Control to Off.
Data Flow Control affects network printing only and is not related to USB printing.
Figure 11-12 Continuous Printing Preferences Display cont.

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Embedded Web Server
11.5.4 Default Jogging Tray

The Default Jogging Tray must be set for the 300x Standard or 300x ST/CP printers.
This value will be set for your printer at the factory. Do not change this value unless you
are changing your 300x configuration.
The Default Jogging Tray for the 300x Standard should be set to Tray 1.
(Continuous Tray 1 printing)
The Default Jogging Tray for the 300x ST and 300x CP should be set to Tray 2.
(Continuous Tray 2 printing)
All printer doors/lids must be closed for the printer to jog continuous media.
11.5.5 Default Media Exit

The Default Media Exit must be set for the 300x Standard, 300x ST or 300x CP printers.
This value will be set for your printer at the factory. Do not change this value unless you
are changing your 300x configuration.
The Default Media Exit must be set to Upper Right for the 300x Standard and 300x CP
because that is where the media exits the printer.
The Default Media Exit must be set to Lower Left for the 300x ST printer.
NOTE: The Default Media Exit setting does not actually control the media path. The
media path is controlled by the physical configuration of the printer itself. The Default
Media Exit setting controls the printer sensors that detect media within the media path.
If the Default Media Exit does not match the 300x configuration, an undetected jam
might occur that can damage the printer. Do not change this value unless advised to do
so by NeuraLabel support.
11.5.6 Media Trailer (Optional 3” print Tail)

The Media Trailer adds a 3-inch print tail to the end of a print job. The option is
especially useful for 300x ST printing because the additional 3 inches causes the end of
the last label to stop just outside the Lower Left printer exit, thus eliminating the need to
jog the media. It is extremely convenient when printing on the 300x ST.
Keep in mind that enabling the 3” Media Trailer may cause an additional blank label to
be present between jobs for smaller label sizes. This setting should be changed based
on user preference.

Setting the Media Trailer sets if for all 300x configurations, however it is only significant
for the 300x ST where the end of the media is already close to the printer exit.
11.5.7 Ink Supply

The Ink Supply values provide diagnostic information to NeuraLabel support
technicians. These variables are the same for all 300x configurations.
11.6 Image Registration

There is a section found in the printers web server pages where Image Registration, the
XY offsets for each tray, can be configured. This section covers image regisgtration
settings.
• To access the Image Registration select Settings from the main screen.
• Under Preferences select Image Registration. The Image Registration
preferences panel will appear.
NOTE: Only use Image Registration after the media has been well centered in the
printer track and Mark Adjust has been set.
The Image Registration Panel has separate registration settings for Tray 1 and Tray 2.
These settings affect both continuous and cut sheet printing for each tray.
For Image Registration of Tray 1, use the first row of values, X1 shift and Y1 shift.
The X2 shift and Y2 shift would be for Tray 1 cut sheet duplex printing and are not
applicable to continuous printing.
For Image Registration of Tray 2, use the third row of values, X1 shift and Y1 shift.
The X2 shift and Y2 shift would be for Tray 2 cut sheet duplex printing and are not
applicable to continuous printing.

11-115
Embedded Web Server
Figure 11-13 Image Registration Display, Example 1
11.6.1 Using Image Registration

Image Registration is made for fine tuning of image placement. Before using Image
Registration, Mark Adjust should be set in the printer driver so that the Y (continuous
direction) is grossly correct. The standard Mark Adjust value is 20 units for labels with
the mark slightly down on the page. The standard Mark Adjust value is -14 units for
labels with the mark across the gap between labels.
Image registration is most easily accessed through the printer’s embedded web server,
but can also be set via the NeuraLabel 300x Toolbox program. Your computer and
printer do not need to be on your office network. Simply plug in a network cable from
the host computer to the printer, in the same way a USB cable is used. Your Windows
computer will auto-sense the printer and assign a local address. Please see our blog
entry USB or Network Printing [http://www.neuralabel.com/blog/2016/04/27/usb-
network-best] for instructions.

To access Image Registration:
• Bring up the web server and click on Settings

• Click on Preferences on the left panel
• Click on Image Registration
• The following values may be changed for 300x Tray 1 Continuous Printing
o Tray 1, X1 Shift moves the image in the non-continuous direction
o Tray 1, Y1 Shift moves the label in the continuous direction for Tray 1. Use to
fine tune after setting Mark Adjust in the driver.
o Tray 1 X2 Shift or Tray 1 Y2 Shift affects Tray 1 cut sheet duplex printing. Do
not change.
• The following values may be changed for 300x Tray 2 Continuous Printing
o Tray 2, X1 Shift moves the image in the non-continuous direction
o Tray 2, Y1 Shift moves the label in the continuous direction for Tray 1. Use to
fine tune after setting Mark Adjust in the driver.
o Tray 2 X2 Shift or Tray 2 Y2 Shift affects Tray 2 cut sheet duplex printing. Do
not change.
To change Image Registration:
For the Continuous direction: (after Mark Adjust)

• Enter a positive value to move the image up the page. E.g., 0.5 mm
• Enter a negative value to move the image down the page. E.g., -0.5mm
For the Non-Continuous direction:

• Enter a positive value to move the image away from you. E.g., 1.0 mm
• Enter a negative value to move the image closer to you. E.g., -1.0 mm
• Fine tune the adjustment. E.g., .25mm, .5mm, .75mm etc.
The values of image adjustment are in millimeters (mm). The range of adjustment is -
5mm to 5mm. The increments of adjustment will be rounded to 0.25mm. Printers
may normally need up to +/- 2mm of adjustment.
Example: In the previous figure showing the Image Registration Panel, Tray 2
continuous printing has been affected. The printed image has been moved 1 mm in the
X (non-continuous) direction, towards the back of the printer. The printed image has
been moved 0.5 mm in the Y (continuous) direction, towards the top of the printed page.
Example: In the following figure showing the Image Registration Panel, Tray 1
continuous printing has been affected. The printed image has been moved 1 mm in the
X (non-continuous) direction, towards the back of the printer.

11-117
Embedded Web Server
Figure 11-14 Image Registration Display, Example 2
To perform image registration on the printer, print 2-3 labels, adjust the registration, and
repeat until satisfied. It is recommended to look at the second and third printed label.
Adjust image registration by facing the printer operator panel and sending a sample
continuous print. Important: The printer media guides must be adjusted such that
the media glides smoothly but snugly. Otherwise the media will “wander” and the
registration will not be effective. Perform image registration only after centering the
media in the printer track.
Remember values are rounded to .25mm, .5mm, .75mm etc.
Once these steps are complete, all continuous printing should be centered on the label
media. Again, remember that the media guides must always be adjusted properly for
the specific media width.
Because of the properties of individual die-cut media, it may be necessary to readjust

image adjustment. This is usually due to the properties of the media, more so than the
printer itself.
11.6.2 Resetting Image Registration

If image registration needs to be reset, this is most easily accomplished be entering
values of 0 into the appropriate boxes in the Image Registration Web Server Panel.
Alternatively, if you are printing over USB, you can select Restore Factory Defaults from
the printer Operator Panel. Because Restore Factory Defaults resets network
connections, do not use this option if printing over a network.

Select Setup-> Tools->Restore Defaults
The panel will say Restoring Factory Defaults. When complete all Image Registration
values will be reset to 0.
11.7 Printer Information

The Printer Information Panel provides basic information about the printer. The printer
serial number and version of printer firmware are both important pieces of information
located on this panel.
Figure 11-15 Important Printer Information on Web Server
Figure 11-16 Web Server Printer Information Display

11-119
Embedded Web Server
11.8 Administrator
The Administrator panel allows you to setup a user name and password to control
access to your printer.
Figure 11-17 Administrator Setup in Web Server
Figure 11-18 Web Server Security Display
11.9 Auto-Off Settings

The Auto-Off Settings will cause the printer to shut down when it is not in use for an
extended period of time.

Figure 11-19 Auto-Off Settings in Web Server
Figure 11-20 Web Server Power Management Auto Off Display
11.10 Backup
The Backup and Restore page allows you to create a backup file for certain user
settings. These are not related to continuous printing.
Figure 11-21 Backup Setting in Web Server

11-121
Embedded Web Server
Figure 11-22 Web Server Backup and Restore Display
11.11 Firewall
The Firewall panel allows you to enable and configure firewalls.
Figure 11-23 Firewall Setting in Web Server

Figure 11-24 Web Server Firewall Rules Display
11.12 Printer Reports

Printer Reports allows you to print Font reports. These are not specifically related to
continuous printing.
Figure 11-25 Printer Reports in Web Server

11-123
Embedded Web Server
Figure 11-26 Web Server Printer Reports Display
11.13 Usage Report

The Usage Report has various statistical data about printing. Most of these are not
related specifically to continuous printing.
Figure 11-27 Usage Report in Web Server

Figure 11-28 Web Server Usage Reports Display

Operator Panel 12-125
12 Operator Panel
The NeuraLabel 300x printer has an operator panel to assist the user with basic
printing. Most buttons on this panel are self-explanatory. The following section provides
useful information about the display.
Figure 12-1 NeuraLabel 300x Operator Panel
12.1 Operator Panel Buttons

The 300x Operator Panel has three buttons on the LEFT side of the display:
Home - Returns to the Home Screen
Back- Goes Back to Previous Screen
Cancel - Cancels the current menu selection or cancels a print.

Note that the red X cancels a print whenever the Operator Panel reads "Now
Printing...". Press the Red X twice to cancel a job when the printer is not in this state,
once to move to the "Now Printing..." state and a second time to cancel the job.
The three buttons on the RIGHT side of the display are usually used to scroll
or select OK. The display will dynamically update to show the functionality of
these buttons.
12.2 Operator Panel Menu System

The Operator Panel includes a menu system that can be used for printer configuration
and various printer reports. There are quite a few options under the Setup Menu. There
is basic information under Job Status and Ink Information.
12.2.1 Setup Menu

12.2.1.1 Setup->Network Menu
View Network Summary: Wired, Presents Network Information, for example
Wired Sum: 169.100.100.206

Hostname: NLF74000
MAC: ecb1d7ff0000
Advanced Setup
Link Speed: Automatic, 10 Full, 10 Half, 100 Full, 100 Half

“Changing the IP Address will remove the printer form the Network” Select OK.
Choices are Automatic and Manual
IP Settings: Changing the IP address will remove the printer form the network
IPv4 Settings: Automatic, Manual
IPv6 Settings: On, Off
Hostname NLF74000 :
Legacy Default IP: Do you want to connect the printer to the network using a legacy
default IP?

Print Configuration Page: Prints an information page about the printer network
configuration.
Restore Defaults: Yes, No
Reset 802.1X Security: Are you sure you want to restore 802.1X security? Press OK
for Yes.
12.2.1.2 Setup->Device Setup Menu

Preferences
Date and Time

Language
Country/Region
Screen Brightness
Quite Mode
Paper Handling
Default Tray: Tray 1/Tray 2

Default Tray is only relevant when the driver Paper Source setting is set to Printer
Auto Select. Using Printer Auto Select is not recommended for continuous printing.
Default Tray determines which tray the media will be pulled from if both trays have
identical settings.
Paper Selection: Tray 1/Tray 2

The NeuraLabel 300x Printer Driver will override the Paper Selection, therefore this
parameter is needed used for continuous or cut sheet printing.
Tray Lock: None/Tray 1/Tray 2

Tray Lock allows you to lock a tray to a specific type and size of media, as entered in
Paper Selection menu of the operator panel. It is only relevant when the driver's
Paper Source setting is set to Printer Auto Select. For example you might set the
Paper Selection of the cut sheet Tray 2 to Letter size and Plain type. Any job sent to
the printer (using Printer Auto Select) that was not Letter/Plain, would be redirected
to Tray 1. Neither Tray Lock nor Printer Auto Select are necessary or
recommended for continuous printing.
ColorLok Optimization On or Off

Ink Low Level: Change Ink Low to a custom value.
Yellow/Cyan/Magenta/Black (Automatic or Custom for each color)
Power Handling
Standby After: 5 min/10min/15 min/30 min/ 1 hour

Sleep After: 15 Minutes/30 Minutes/1 Hour/2 Hours
Optimum Speed/Energy: Save Energy/Faster First Page
Auto Power Off: Never/2 Hours/4 Hours/8 Hours12 Hours
Schedule On/Off: Follow instructions and enter time for Power On/ Power Off of
printer
Print Settings
Personality
Copies
Quality
Duplex
PCL Settings
Print Postscript Error
12.2.1.3 Setup->Tools Menu
Clean Printhead
For best result use ColorLok paper. Only use Genuine Neuralog Ink.
The Clean Printhead routines are accessed from Setup->Tools. There are two primary
levels of cleaning that can be run to clean and adjust the printheads. Level 1 cleaning
should suffice for most print quality issues. Level 2 repeats the operations performed in
Level 1. Printhead Cleaning Level 3 is also available; it performs additional alignment
and leveling routines. Make sure Tray 2 is loaded with white paper before cleaning
begins. Press OK to start cleaning.

Figure 12-2 Operator Panel Clean Printhead
The following screen will appear. Scroll down to read the entire message. Press OK to
start the Level 1 12 minute cleaning process. Press the red X to cancel. During the
cleaning the panel will alternate between these screens.
Figure 12-3 Operator Panel Cleaning the Printhead
Figure 12-4 Operator Panel Cleaning the Printhead Cont
When the process is done, the Print Quality Report will be printed. This report is broken
down into the four colors and can be inspected for quality issues. If dots or streaks
appear in one or more of the color groups, continue to clean the printhead.

After the Level 1 cleaning screen another screen will appear. Scroll down to read the
entire message. Press OK to start the Level 2 cleaning process. Press the red X to
cancel. If no action is taken the operator panel will return to the home screen.
Once Printhead Cleaning Level 2 is complete, optionally run Level 3 Cleaning. Level 3
performs die alignment and leveling and can also address narrow or wide vertical bands
in the image.
Clean Ink Smear
The Clean Ink Smear routine is accessed from Setup->Tools. Make sure Tray 2 is
loaded with white paper before cleaning begins. Press OK to start cleaning. This
process might take several minutes and starts with no other warning.
Figure 12-5 Operator Panel Clean Ink Smear
The following screen will appear. Scroll down to read the entire message. Press OK to
start the process. A single blank page will print when the process is complete. Discard
the page when done.
Figure 12-6 Operator Panel Clean Ink Smear Cont

Reset Service Ink Container: No warning. Resets it. Service Ink Container was Reset.
Restore Defaults: Restoring Factory Defaults
Advanced Cleaning: Requires a NeuraLabel Advanced Cleaning Pad. An Advanced

Cleaning Pad ships with your 300x printer. Additional supplies can be purchased from
NeuraLabel.
12.2.1.4 Setup->Print Reports Menu

Printer Status Report
The Printer Status Report is a two page report that provides critical information about
the printer such as product model and serial number, current device firmware, and
cartridge status. An example is provided below.
Figure 12-7 Printer Status Report Page 1

Figure 12-8 Printer Status Report Page 2
Print Quality Report
The Print Quality Report is a single page report that allows you to diagnose minor print
quality issues. An example is provided below.

Figure 12-9 Printer Quality Report
Usage Page: Provides a report of page counts, based on standard letter sized page.
Network Configuration Page: Provides the same report as the Setup->Network->Print

Configuration Page. Prints an information page about the printer network configuration.
Event Log
View Event Log: View OK
Print: Provides an Event Log that contains errors and intermittent failures designed
to help you troubleshoot problems.
PCL Font List: 6 page report of installed fonts
PCL6 Font List: 2 page report of installed fonts
PS Font List: 2 page report of installed fonts

12.2.2 Special Procedures: Printhead Recover

The Printhead Recover routine is accessed from the Operator Panel Support menu. It
is useful for flushing ink through the system for cleaning purposes. Make sure Tray 2 is
loaded with white paper before cleaning begins.
➢ From the Home menu, touch the key sequence Back X Back Back.
➢ Select 1. Support Menu
Figure 12-10 Operator Panel Support Menu
➢ Scroll down 5 times sto the Printhead Diagnostic Menu. This is right after the
Print Diagnostic Menu, and select OK.
➢ Scroll down to Printhead Recover and select OK.
Figure 12-11 Operator Panel Printhead Diagnostics Menu
➢ Touch the OK button again to start the Printhead Recover routine.

12.2.3 Job Status Menu

The Job Status displays the status of the current job. Now Printing, Canceling Print, etc.
12.2.4 Ink Information

The Ink Information menu provides the status of the Ink Levels. The Print Report is the
same as the Printer Status Report.
Estimated Levels: Displays the Ink Diagram
Cartridge Info: Displays the Individual Ink Levels
Print Report: Prints the Printer Status Report

Purchasing NeuraLabel Supplies 13-137
13 Purchasing NeuraLabel
Supplies
The NeuraLabel 300x supplies can be purchased directly from Neuralog's online store.
Please visit www.neuralabel.com to access the online store for NeuraLabel 300x
supplies. The following are available for purchase.
Item Description
NeuraLabel 300x Black Extra High Yield Cartridge 9,200 standard letter size pages at 5%
coverage
NeuraLabel 300x Cyan Extra High Yield Cartridge 6,600 standard letter size pages at 5%
coverage
NeuraLabel 300x Magenta Extra High Yield Cartridge 6,600 standard letter size pages at 5%
coverage
NeuraLabel 300x Yellow Extra High Yield Cartridge 6,600 standard letter size pages at 5%
coverage
Narrow Media Adapter Kit Snapin Kit to allow 300x Standard to
accept media as narrow a 1.5 inches
NeuraLabel 300x Advanced Cleaning Pad - 3 pack Cleaning Pads that removes larger
particles that might interfere with nozzle
firing
NeuraLabel NoTouch Unwinder/Rewinder Gesture sensing Roll System that
works with the NeuraLabel 300x
Standard and CP
NeuraLabel Passive Unwinder Simple unwinder meant for manual use
White Satin BOPP Media Roll (8.5" x 1000') Media available from NeuraLabel.
Contact sales for other media choices.
NeuraLabel 300x Cleaning Cartridges Cleaning Cartridge set that can be
used to flush your 300x printer
Table. NeuraLabel 300x Supplies

Contact Neuralog for recommendations for label media.
Figure 13-1 NeuraLabel online store at www.neuralabel.com

Troubleshooting 14-139
14 Troubleshooting
The following sections provide a variety of information for troubleshooting problems with
the NeuraLabel 300x.
14.1 Printer does not pick the media

If the printer does not pick up media from either tray, try these solutions.
14.1.1 Continuous Tray 1

• Open the printer and remove any jammed sheets of media.
• Make sure the media is pushed all the way into the printer to the correct position.
• Make sure the Continuous Tray 1 printer guides are adjusted correctly for the
width of the media.
• Make sure the media path is not restricted. If the media is in a box, it should not
be touching the sides of the box. There should be no plastic or packing materials
touching the media.
• Check the NeuraLabel 300x operator panel to see if the printer is waiting for you
to acknowledge a prompt to feed the media manually through Continuous Tray 1.
• If you still have trouble, reload media, and continue.
14.1.2 Continuous Tray 2

• Follow the same steps as the previous section for Continuous Tray 2.
• Make sure the media is all the way under the holding bar inside the printer and
make sure the ends of the media have not curled up so that the media can’t
move into the printer.
• Check the level of paper in the cut sheet drawer. Sometimes removing or adding
paper to the drawer will assist the printer in picking continuous Tray 2 media.

• If the media is troublesome (curled, damaged) and Continuous Tray 2 is being

used, try cutting the edge of the media at a slight angle to allow the media to
more easily glide under the holding bar.
14.1.3 Cut Sheet Tray 1

• Make sure the media is loaded all the way into the printer.
• Feed only one sheet of media at a time into Tray 1.
14.1.4 Cut Sheet Tray 2

• Load the tray with the correct size of media for your job.
• Make sure the tray guides are adjusted correctly for the size of media. Align the
guides with the size markings in the bottom of the tray.
• Remove the stack of media from the tray and flex it, rotate it 180 degrees and flip
it over (paper media). Return the stack to the tray.
• Check the NeuraLabel 300x operator panel to see if the printer is waiting for you
to acknowledge a prompt to feed the media manually through Continuous Tray 1.
(You might have selected the wrong tray.)
14.2 Printer picks up multiple sheets of media

If the printer picks up multiple sheets of media from the cut sheet tray, try these
solutions. Do not feed multiple sheets of Media into the Continuous Tray 1.
• Remove the stack of media from the tray and flex it, rotate it 180 degrees, and
flip it over (paper). Return the stack of media to the tray.
• Use only media that meets NeuraLabel specifications for this product. Use high
quality inkjet coated paper. Cheap laser printer paper may not be compatible.
• Use media that is not wrinkled, folded, or damaged. If necessary, use media from
a different package. Make sure all media in the tray is the same type and size.
• Make sure the tray is not overfilled. If it is, remove the entire stack of media from
the tray, straighten the stack, and then return less media to the tray.
• For 300x ST and 300x CP printers, only fill the printer tray half way, no more than
250 sheets of paper at a time.
• Make sure the printer guides in the tray are adjusted correctly.
14.3 Printer picks from wrong Tray

Check the following if the printer picks media from the wrong tray.

• Make sure the correct tray was selected in the driver.

• If Tray 2 Continuous was selected and a Tray 2 cut sheet is pulled instead, this
indicates that the continuous media is not loaded all the way into the Tray 2
continuous guides and up under the holding bar. Make sure the continuous
media is loaded correctly. If you continue to have trouble, remove the cut sheet
media during continuous printing.
• If Tray 2 Cut sheet was selected and the tray 2 continuous media was pulled
instead, completely remove the continuous media from the printer. Cut sheets
cannot be printed unless the continuous media is completely removed from the
printer.
14.4 Preventing Jams

To reduce media jams, try these solutions.
• Use only media (continuous and cut sheet) that meets NeuraLabel specifications
in the NeuraLabel 300x. Light-weight, short grain paper is not recommended.
• Always use media that is not wrinkled, curled, or damaged. If necessary, use
media from a different package.
• Make sure the media is loaded straight into the printer and not at an angle.
• Use media that has not previously been printed or copied on.
• Make sure the Cut Sheet Tray 2 is not overfilled. If it is, remove the paper from
the tray, straighten the stack, and then return some of the paper to the tray.
• Make sure you only feed a single sheet at a time through Continuous Tray 1 or
Continuous Tray 2.
• Make sure the media guides are adjusted correctly for both trays. Adjust the
guides so they are touching the media without bending it.
• Make sure that Continuous Tray 1 is fully opened or Cut Sheet Tray 2 is fully
inserted in the printer.
• Heavy, embossed, or perforated media should only be used with Continuous
Tray 1 or Continuous Tray 2 printing.
14.5 Clearing Jams

If a jam occurs in the NeuraLabel 300x printer, you should check each of the locations
shown. Your exact configuration will depend on whether you have a 300x Standard,
300x ST or 300x CP. Most of the discussion below covers clearing jams related to Tray
1 Continuous printing. Tray 2 Continuous printing, which uses a simpler media path,
requires only simple jam clearing instructions. Because the ST path is straight through,
jams, while possible, are rare. CP path jams are also uncommon.

Printer Location Applicable Access Instructions

(see figure below) configurations
1. Continuous Tray 1 300x Standard Open the Tray 1 left side printer
Entrance door. Remove duplexer if needed.
2. Continuous Tray 2 300x ST and 300x CP Open the Tray 2 Lid.
Entrance
3. Top Right Exit 300x Standard and If media is torn/broken, gently pull
300x CP to remove it.
4. Lower Left Exit 300x ST If media is torn/broken, gently pull
to remove it
5. Cut Sheet Drawer All Open drawer. You may need to
remove the drawer completely to
remove continuous media from
inside the printer.
2
4
5
1
Figure 14-1 Media Access Locations
Traces of ink might remain in the printer after a jam and leave marks on the printed
pages. This problem typically resolves itself after a few sheets have been printed. If
quality problems persist, run Printhead Cleaning.
14.5.1 Clear Jam in Continuous Tray 1

This section provides instructions for clearing a media jam related to continuous
printing.

Jammed Sheet Visible
If the jammed sheet is visible and easily accessible

in Continuous Tray 1, pull it from Tray 1.
NOTE: If the sheet tears, make sure all of the

fragments are removed before printing is resumed.
Figure 14-2 Clearing media
The jammed sheet may also be accessible by removing Tray 2 (the drawer) and
removing the jammed sheet by pulling it to the right and then out of the product. The
picture above is looking up into the printer with the Tray 2 drawer removed.
Jammed Sheet not visible outside printer
If the jammed sheet is not visible outside the printer or easily accessible in Tray 1, open
the left door to access the jammed sheet.
Figure 14-3 Accessing the Left Door

If the sheet is visible inside the door, gently remove the media from the printer. If the
sheet is not visible or will not freely exit the printer, continue to the next step.
Removing the Duplexer
If the paper is still not visible or accessible, remove

the duplexer by pulling it out with both hands. Set the
duplexer aside, upright, on a piece of paper to
prevent ink spills.
CAUTION: When pulling out the duplexer, avoid

making direct contact with the black cylinder to
prevent ink smear on skin or clothes.
Figure 14-4 Remove the Duplexer
Lowering the Platen
Lower the platen by pressing down on the green tab. This will cause the printer to try to
feed the sheet through the print zone. You may need to gently pull on the sheet if it
does not feed. Remove the sheet.
Figure 14-5 Lower Platen
Lift the green tab to place the platen back into its operating position.

Figure 14-6 Reinstall Duplexer and Close Printer Door
Reinstall the duplexer and close the left printer door when done.
14.5.2 Clear Jam in Continuous Tray 2

If a jam occurs in Continuous Tray 2 printing, you can usually easily remove the media.
The straight through or C-path almost always allows the
media to be pulled through the printer with no difficulty.
Open the Tray 2 lid and pull media back if not already in
printer. Remove wrinkled media and reload.
If the media is already through the printer, cut or tear

the labels inside the Tray 2 Continuous track.
Figure 14-7 Access Media in Continuous Tray 2
Gently pull the media out thought the front exit (or
upper exit for C-Path).
If needed, open the left door of the printer (shown)

and pull the media. Make sure you’ve broken the
continuous media on the other side first.
Because the printer does not grip the media as it

does in the 300x Standard continuous printing, the
media normally slides out of the printer.
Figure 14-8 Left Door Opens to access Media
NOTE: Use caution when removing media so that the inside of the printer is not
damaged. Gently pull out evenly with both hands; do not jerk or yank.

WARNING: While it is not easy to get a label stuck in the straight through printer path, it
is possible. Very poor quality media with extra loose release can still come off in a
printer, even in a straight through path. Do not use extremely poor quality media in the
printer. If the labels start dispensing in your hands before you even load them into the
printer, they might come off in the straight through path.
14.5.3 Clear Jam in Cut Sheet Tray 2

This section provides instructions for clearing a media jam related to cut sheet printing.
Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray.
Remove the jammed sheet by pulling it to the right and then out of the product.
Close Tray 2.
NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid
pushing on one side only.
Figure 14-9 Open Printer Drawer Figure 14-10 Clearing a jam in Tray 2 Closeup
14.5.4 Clear Jam in the Left Door

During either continuous or cut sheet printing if you find that a jam has occurred near
the left door, follow these steps to clear the jam.
Open the left door.

Figure 14-11 Clearing the Left Door
Gently remove any visible paper from the rollers and delivery area.
NOTE: If the sheet tears, make sure that all fragments are removed before you resume
printing. Do not use sharp objects to remove fragments.
Close the left door.
Figure 14-12 Closing the Left Door
14.5.5 Clear Jam in the Upper Right Exit

Follow these steps to clear a jam that occurs near the upper right exit.
Look for jammed media in the exit area. Remove any

visible media.
NOTE: If the media tears, make sure that all
fragments are removed before resuming printing.
Open and then close the left door to clear the

message on the operator panel.
Figure 14-13 Clearing the Upper Right Exit

14.6 Label Prints in Wrong Position

If the label prints in the wrong position on continuous marked media, there are several
possibilities, all of which are easily remedied. First determine if the labels are the correct
size, but printing in the wrong place, or if the labels are too large or too small.
Are labels the correct size (same size as the media), but slightly in the wrong place in
the continuous direction?
➢ YES, change Mark Adjust to shift image on media. 10 units = 1/10 inch. Negative
values are OK.
Labels are too close to the leading (marked) edge of the media.
o Decrease Mark Adjust to move away from edge
Labels are too far from the leading edge of the media.
o Increase Mark Adjust to move closer to edge.
➢ NO, labels are not the correct size and are printing across the media
Check to see that the label size you selected in the printer driver EXACTLY matches the
measured mark-to-mark media length.
Make sure Use Marks is set to Marks Only for marked media printing
Make sure Borderless Printing is turned OFF for marked media
14.6.1 Prints are too far down from media leading edge
Mark Adjust can be used to change the position of the print with respect to the top of the
form or page. The marked end of the continuous media is the top of the page.
- To move the printed image up the page, increase the value of Mark Adjust.
- 10 units of Mark Adjust is 1/10 inch.
Caution: Mark Adjust moves the printed image up and down on the media with respect
to the mark. This allows for labels to be centered correctly on media that does not meet
specification requirements. With this liberty it is possible to set Mark Adjust to start the
print "off" the page. Do not set Mark Adjust such that the print will start off the media.
Undesirable results will occur.

14.6.2 Prints are too far up from media leading edge

Mark Adjust can be used to change the position of the print with respect to the top of the
form or page. The marked end of the continuous media is the top of the page.
See Mark Adjust for more details.

- To move the printed image down the page, decrease the value of Mark Adjust.
- 10 units of Mark Adjust is about 1/10 inch.
Mark Adjust can be a negative value.
14.6.3 Prints are across two labels

If the prints start coming out across labels, the printer will likely stop and declare a jam
code to prevent further incorrect printing.
It is likely that Mark Adjust needs to be set.
This state can also occur if the settings Borderless Printing On and Marks Only have
been chosen together. In this mode, the printer synchs on the first mark only. For
marked media, choose Borderless Printing Off.
Check to make sure that No Marks was not selected when using marked media.
14.6.4 Prints are not centered Left/Right on page

If the label prints are not centered along the outside (non-continuous) edge of the label
media, there are several possible causes and solutions.
The most likely cause is that the printer input paper track has not been properly
adjusted. Slide in the track edges so that the media slides within the track. Always
make sure the media fits snugly within the track; do not overtighten.
Figure 14-14 Continuous Media Guides for Tray 1 (left) and Tray 2 (right)

In rare cases we have seen that the internal guide has come out of its track. This is not
likely, but if the printed image is extremely off, check to make sure the guides are sliding
correctly in their track.
It is also possible that the label image itself needs to be centered on the page. If the
label print is still not centered once the guides are properly adjusted, you can modify the
image in the printing application or modify the image placement using Image
Registration. Image Registration can be used to fine tune label placement in both the
continuous and non-continuous direction.
14.7 Prints wrinkle and jam at print start

If the print wrinkles as it starts to enter the printer, then check the following.
• The media is warped, wrinkled or curled. Remove wrinkled pages and reload.
• The media is crooked with respect to the input of the printer. Make sure the
media is inserted straight and flat into the printer. See section Loading
Continuous Media into the Printer.
• The adjustable printer guides are too narrow and grabbing the media. Widen
them, but only slightly, until the media can slide within the guides.
• There is a piece of media from a previous job left in the paper path. When this
occurs, correct any problems and reload the media. If the media and guides are
correct, the print should begin with no further issues.
14.8 Printer declares an Error Code

The NeuraLabel 300x has been programmed to declare error codes in the event that a
printer/label/media misconfiguration occurs. This is with the intent of declaring an error,
rather than printing unwanted, wasted labels.
14.8.1 Mark Early/Mark Late Error

The NeuraLabel 300x reads the marks on media to know precisely where to place the
label image on the printed label. It uses the page size selected in the printer driver to
determine the exact size of the printed page.
If the distance between the marks on the label media do not match the selected page
size, the printer will first attempt to adjust to the media, and if that is not possible will
declare a Mark Early or Mark Late warning. The behavior is designed to prevent
incorrect prints and to avoid media waste.
Note that Mark Early and Mark Late only occur when a mismatch between physical
media and driver page selection has occurred. If the selected page size matches the

physical media, this error will not normally occur. If the error does occur, this indicates
an external drag on the printing system.
Figure 14-15 Mark Early Operator Panel Message
Mark Early
If the printer detects a mark too soon, it usually means that the physical media page
size is smaller than the specified page size the user selected in the driver. For
example, if the user loaded media 6 inches in length but selected a page size in the
driver that was 8 inches in length, the printer would begin to print, but then immediately
declare Mark Early because the second mark was detected too soon on the 6-inch
media.
If Mark Early occurs, remove the media from the printer and do one of the following.
If the user really meant to print the 8-inch label, find and load the correct 8-inch media. If
the user meant to print a 6-inch label, find and load the correct label file on the computer
OR make sure the correct page size has been chosen from the driver. If you need to
print an 8-inch label and only have 6-inch media, use a "shrink to fit" option if available
in your application. Make sure the page size selected in driver matches the physical
media that you have.
If you think the page sizes match, check to make sure the orientation (Landscape or
Portrait) is correct.
o The printer driver uses Width x Length
o In the physical media, the Width is the perforated side and the Length is measured
"perf-to-perf" or "mark" to "mark".
NeuraLabel 300x allows for a 0.1 inch tolerance in page size for this case. If the
physical media is less than 0.1 inch too small, the printer will place the labels and print

as expected. If the physical media is equal to or more than 0.1 inch too small, Mark
Early is declared.
A Mark Early can also result from external drag from a rewinding system. If you are
using the NeuraLabel NoTouch Roll System and Mark Early errors occur, it is likely that
your NoTouch Rewinder Sensor needs to be calibrated. Contact NeuraLabel support
for help in running the simple calibration routine.
Mark Late
If the printer detects a mark too late, it means that the physical media page size is
larger than the specified page size that the user selected in the driver. For example, if
the user loaded media 10 inches in length, but selected a page size in the driver that
was 8 inches in length, the printer would begin to print, and then immediately declare
Mark Late because the second mark was detected too late on the 10-inch media.
If Mark Late occurs, remove the media from the printer and do one of the following.
If the user really meant to print the 8-inch label, find and load the correct 8-inch media. If
the user meant to print a 10-inch label, find and load the correct label file on the
computer OR make sure the correct page size has been chosen from the driver. If you
need to print an 8-inch label and only have 10-inch media you can do so. Make sure the
page size selected in driver matches the physical media that you have.
If you think the page sizes match, check the orientation as described above.
NeuraLabel 300x allows for a 1-inch tolerance in page size for this case. If the physical
media is less than 1 inch too long, the printer will place the labels and print as expected;
otherwise Mark Late is declared. HOWEVER, if you choose to print on media slightly
longer than the page size you select, the placement of the label on the media will not be
correct. This can be overcome by using Mark Adjust to specify exactly label placement.
In summary, the specified driver page size should match the physical media size
exactly. If in doubt measure with a ruler. Measure "perf-to-perf" or "mark-to-mark" so
that you include the entire length of the label media page (not just the label itself). Some
boxes of label media are labeled incorrectly.
If the physical label is less than 0.1 inch shorter or less than 1 inch longer than the page
you specified in the driver, the printer will print anyway and place the label on the page.
You may need to adjust Mark Adjust to center the label.

If the physical label is more than 0.1 inch shorter a Mark Early will be declared. If the
physical label is more than 1 inch longer a Mark Late will be declared.
Selecting the Paper Size in the Driver
Figure 14-16 Selecting the Page Size in the driver
A Mark Late can also result from external drag from an unwinding system. If you are
using an unwinder and a Mark Late errors occur, it is likely that your unwinder is turned
off, obstructed, or too tight.
A Mark Late can also result if fanfold media is pulled from the floor or from a box with a
restricted media flow, as this can place too much drag on the system. Try removing the
media from the box and placing it at a location closer to printer input level.
14.8.2 Mark Missed Error

The NeuraLabel 300x reads the marks on the media to know where to place the printed
label image. If the printer does not detect marks at all, a Mark Missed error is declared.
If the Mark Missed error is declared at the beginning of the print, it is likely that the
media has been loaded upside down. The media should be loaded such that the marks

face upward and the printable side faces downward for the 300x Standard. Media is
loaded marks down on the 300x ST and 300x CP. If Mark Missed is declared and the
media is loaded correctly, the printer may need to be calibrated.
14.8.3 Maximum supported length exceeded

The NeuraLabel 300x will print jobs up to 1,000 feet in length. Once this limit has been
reached, the remainder of the print will be canceled. After 1,000 feet of continuous
printing, the printer requires internal servicing to prepare for the next print.
Figure 14-17 Maximum Supported Length Exceeded Operator Panel Message
14.9 Print Quality Guidelines

You can prevent most print-quality problems by following these guidelines.
• Use the correct media type setting in the printer driver for the label media
• Use only media that meets NeuraLabel specifications
• Check the ink cartridges
• Clean ink smears
• Clean the printhead

The table below summarizes printer quality problems and offers solutions.
Printing Problem Solutions
There are small white vertical lines in the A printing nozzle may be clogged. Run Printhead
printed image. Cleaning to flush the system.
Ink is smearing on the printed pages. Make sure the media type setting in the printer
driver is set to the correct value for your media.
Try turning on Ink Saver in the printer driver
Repeated marks occur on the printed pages. This may be from ink printed in the media gap.
Correct the label placement so that ink does not
print in the gap.
There are vertical lines or streaks on the Run Printhead Cleaning Level 1.
printed page. These may be narrow or wide
bands. They may be dark or light. Bands. Continue to Printhead Cleaning Level 2.
Continue to Printhead Cleaning Level 3 which

provides calibration routines for these bands.
Use the 300x Toolbox application to manually

correct any individual narrow or wide color
bands. Toolbox is available on the NeuraLabel
website and includes a User Guide. Toolbox can
fix most banding issues that the automated
calibration routine did not address.
The printing is too light or dark or seems The media coating may not be evenly applied.
faded in areas.
Always use a media type and weight that
NeuraLabel300x supports.
Use media that is of good quality and free of cuts,

nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
Use media that is designed for use in inkjet

printers.
Use media that is not too rough. Using smoother

paper generally results in better quality.

The printing is extremely light or the ink The media is not inkjet coated. Only inkjet
does not stick to the media at all. coated media can be used with inkjet printers.
There are vertical lines or streaks on the There may be label fragments or glue in the
printed page after performing additional printer.
print head cleanings, especially after a
stuck label has been removed from the Run the Advanced Cleaning Routine with the
printer. Cleaning Pad.
Run Printhead Recover with Neuralog Cleaning

Cartridges.
Contact NeuraLabel Support.
Ink leaks from the printer, either onto the Check the ink cartridges. If ink leaks, the
printed page or onto the printer itself. cartridge is defective. (Rare)
The print has come out jagged. The printed There is external drag on the system.
image seems to be separated in some areas.
If rolled media, check to make sure the unwinder
Can occur on either Continuous Tray 1 or and rewinder are functioning correctly.
Continuous Tray 2 printing, however Tray 2
is more susceptible to external drag forces. If fanfold media, remove from box and place on
table top to eliminate weight of the media itself.
For Continuous Tray 2 printing, make sure the

cut sheet paper has been removed from the
printer drawer. It can place a drag on the
continuous media..
Contact NeuraLabel Support.
Checking the Ink Cartridge
If you observe scratches, or other damage on the metal connector, replace the ink
cartridge. If the metal connector does not appear to be damaged, push the cartridge
gently back into its slot until it locks in place. Print a few pages to see if the problem has
resolved.
CAUTION: Do not touch the metal connector on the edge of the cartridge. Fingerprints
on the metal connector can cause print-quality problems.

14.10 Printer Stops in the Middle of Print Job

If the printer stops in the middle of a job it is likely that an Ink Out has occurred. A
message will be displayed on the Operator Panel. A second possibility is that a Mark
error has occurred. Check to see if there is external drag on the system.
14.11 Printer does not Print or is very Slow

If the NeuraLabel 300x does not print at all, try the following solutions.
Make sure the printer is turned on and that the operator panel indicates it is ready.
If the operator panel does not indicate the printer is ready, turn the product off and then
on again.
If the operator panel indicates the printer is ready, try sending the job again.
If the operator panel indicates an error, resolve the error and then try to print a test page
from the operator panel. If the test page prints, there may be a communication problem
between the printer and the computer you are trying to print from.
Make sure the cables are all connected correctly. If the product is connected to a
network, check the following items:
Check the light next to the network connection on the back of the printer. If the network
is active, the light is green.
Make sure that you are using a network cable and not a phone cord to connect to the
network.
Make sure the network router, hub, or switch is turned on and that it is working correctly.
Install the NeuraLabel driver software from the NeuraLabel site. Only the NeuraLabel
300x printer driver will work with the continuous printer.
From the List of printers on the computer, right-click on your printer and click
Properties, and open the Ports tab. If you are using a network cable to connect to the
network, make sure the printer name listed on the Ports tab matches the product name
on the product configuration page.
If you are using a USB cable, make sure the box is checked next to Virtual printer port
for USB.

If you are using a personal firewall system on the computer, it might be blocking
communication with the product. Try temporarily disabling the firewall to see if it is the
source of the problem.
If your computer or the printer is connected to a wireless network, low signal quality or
interference might be delaying print jobs. Avoid using this printer on a wireless network
because the result may be poor performance.
14.12 Printer Prints very Slowly

If the printer prints, but it seems slow, try the following solutions. NeuraLabel 300x has
auto slowdown routines so that it can work with older computers and busy networks.
Make sure the computer meets the minimum specifications.

If the Media type setting is not correct for the type of media you are using, change the
setting to the correct media type.
If your computer or the printer is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
Keep in mind that many print settings, such as Best mode, significantly reduce print
speed.

Printer Calibration Routines 15-159
15 Printer Calibration
Routines
The 300x printer has several calibration routines that might be used by NeuraLabel
support to restore your printer. The routines are published here for end user
convenience. Use these routines only as directed by NeuraLabel support.
15.1 Mark Sensor Calibration

The NeuraLabel 300x printer includes a mark sensor that facilitates precise label
placement. This sensor will be initialized or "calibrated" at the factory. It is unlikely that
the need to recalibrate the mark sensor will arise, however the calibration procedure is
provided below. Because the Mark Sensor Calibration prints a cut sheet at the end of
the procedure, make sure the continuous paper is removed from the printer and there is
paper in the cut sheet tray.
If mark detection on your printer does not seem to be functioning correctly, contact
NeuraLabel support; they will guide you through the following calibration
procedure.
In these steps we will calibrate the Main Tray. Then we will calibrate the MP Tray.
Each only takes a few moments.
• Make sure the paper is loaded in the Main (cut sheet) tray
• Press X, B, X, X to access the Engineering Menu [B is the Back Arrow Button]
This may take multiple attempts
• Scroll down to the Service Menu, press OK
• Press B to see the System Configuration, press OK

• Press B four times to see the Paper Sensor Calibration, press OK

• Panel reads “Calibrate Main Tray” Press OK
• Panel reads “Please ensure paper is in the Main tray…” Press OK.
• Panel reads “Main tray calibrated, when page is ejected…” A blank page will
eject when complete.
• Press X to return to previous menu.
• Press B to go to “Calibrate MP tray” Press OK
• Panel reads “Please sure only 1 sheet of paper…” Load the sheet into the MP
Tray, press OK
• Panel reads “MP tray calibrated, when page is ejected…” A blank page will eject
when complete
• Press X 5 times to return to the Main Menu
15.2 MAP Sense Calibration

MAP Sense Calibration monitors the draw on the printer power supply to maintain safe
power usage levels. If you are having problems with your 300x printer, NeuraLabel
support may ask you to run this routine. Because the MAP Sense Calibration prints a
cut sheet at the end of the procedure, make sure the continuous paper is removed from
the printer and there is paper in the cut sheet tray.
WARNING: Only perform this routine with assistance from NeuraLabel support.
Do not change any other settings in this menu.
• Make sure the paper is loaded in the Main (cut sheet) tray
• Press X, B, X, X to access the Engineering Menu [B is the Back Arrow Button] –
This may take multiple attempts
• Scroll down to the Service Menu, press OK
• Press B once to see System Configuration, press OK
• Press B three times to see the MAP Sense Calibration, press OK
• Panel reads “Press OK to calibrate MAP Sense Board…” Press OK.
• Panel reads “Now Printing…”
• A page similar to the one shown below is printed when complete.

Printer Calibration Routines 15-161
Figure 15-1 MAP Sense Calibration Printed Result


NeuraLabel 300x Media Mark Specification 16-163
16 NeuraLabel 300x Media

Mark Specification
The NeuraLabel 300x prints on both continuous and sheeted pressure sensitive label
media, in addition to other types of paper media. Continuous media can be die-cut with
registration marks or unconverted with no marks. Die-cut media will be on marked rolls
or marked fanfold. Unconverted media will be on unmarked rolls; any marks needed for
post-print die-cutting and finishing will be added during printing.
NeuraLabel 300x works well with a wide variety of facestocks, especially those that are
coated for high receptivity to pigment inks. Examples include paper as well as synthetic
films such as polypropylene, polyester and vinyl. A particular facestock and label
construction is chosen to meet the requirements of the application.
The supported form or page sizes are as follows. Note that the measured width and
length are of the entire label sheet. The actual peel-off label will be smaller.
Width is 1.5” wide to 8.5” wide.17
Length is 1.5” in length to 22” for die-cut labels with marks. The length may be
extended to 39” for “Normal” mode only printing (no Best mode). The length restriction
is per page and is not applicable to continuous media with no marks.
The NeuraLabel 300x prints with 35/300 (.117) inch margins on each side along the
length of each page. Most die-cut labels typically have 1/8” gaps or ¼” gaps between
17 The 300x Standard printer requires a narrow media snap-in for media less than 3 inches wide.

the labels. Note that to achieve “full-coverage” label printing, a ¼” gap must be
present between the labels to accommodate the printer margins.
For die-cut labels, the standard matrix is 1/16” - 1/4” wide on each side of the label.”
The waste matrix can either be stripped off or left on for removal after printing. If the
waste matrix is left on, the width of the matrix on each side (not the gap between labels)
must be at least 1/5”, to prevent the waste matrix from peeling off and getting stuck
inside the printer during printing.
Die-cut label media requires registration marks to ensure that each label registers
properly to top of form. The NeuraLabel 300x mark specification is illustrated as follows.
Because the printer allows for a mark, or top of form, adjustment in the driver, the actual
specification is flexible for mark placement. However, there are two recommended
specification standards.
16.1 Specification Standard #1

This specification is most often used for larger labels such as GHS drum labels. It is not
recommended for full-coverage label printing.
- Mark is 5 mm below perforation or label midpoint.

- Mark Adjust for this specification is approximately 20. (default)
- Gap is no more than 0.25”; 0.125” is preferred. On some media if the gap is
large and dark, it may be picked up by the sensor and error may occur.
Figure 16-1 NeuraLabel 300x Media Mark Specification #1

NeuraLabel 300x Media Mark Specification 16-165
16.2 Specification Standard #2

This specification is most often used for small- to mid-sized labels, but can be used for
any label size. If full coverage label printing is needed, the label gap and mark should
be 0.25” wide. A 0.125” gap is allowed, but will not support printing full coverage labels.
- Mark is placed in the gap between labels.

- Mark must be a minimum of 1” wide, centered, and may go across the entire
label. (The printer sensor is centered in the print track.)
- Mark Adjust for this specification is approximately -14.
- Gap is 0.25” (preferred) or 0.125”.
Figure 16-2 NeuraLabel 300x Media Mark Specification #2

Index 167
Index
0 600x600 dpi, 5-57
0.117 inch margins, 5-60

8
0.25” gaps, 6-85
8.5 inches, 5-59
1
9
1,000 feet, 14-154
1.5 inches, 1-3, 3-20, 5-59 9,200 labels, 7-87
1.5 inches long, 3-23
1.5 inches wide, 3-23 A
100 Mbps, full-duplex, 2-15
1200x1200 ppi, 5-57 additional blank label, 2-17
-14, 6-84 adhesive, 6-77, 6-80
adjustable printer guides, 14-150
2 adjustment of printed label, 11-116
Administrator panel, 11-119
20, 6-84 Advanced Cleaning Pad, 12-131
Advanced Options Dialog, 5-58, 5-60
3 Advanced Setup, 2-15, 12-126
air in the tubes, 3-46
3” standard core, 1-3 aligned, 6-81
300x CP, 1-6, 1-7, 2-16, 2-17, 3-27, 3-36, 3-37, 3-38, 3-39, alignment, 6-81
3-40, 3-43, 3-45, 4-51, 5-55, 5-59, 6-80, 11-113, 14-141, alignment issue, 14-156
14-142 amount of ink, 5-66, 6-84
300x media specification, 16-164 artwork, 6-82
300x Operator Panel, 12-125 aspect ratio, 6-85
300x ST, 3-33, 4-48 Auto Power Off, 12-128
300x Standard, 1-2, 1-4, 1-5, 1-6, 1-7, 2-16, 2-17, 3-24, 3- Auto-Off Settings, 11-119
26, 3-30, 3-31, 3-32, 3-37, 3-41, 3-45, 4-51, 5-59, 6-80,
11-113, 13-137, 14-141, 14-142, 16-163
B
300x supplies, 13-137
300x Toolbox, 2-16, 2-17, 4-51, 4-52, 6-81, 6-85, 11-115 Back button, 12-125
300x300 dpi, 5-57 Backup, 11-120
35/300 margin, 3-19 banding, 6-81
39 inches, 3-23 barcodes, 6-82, 9-98, 9-99
3-inch cores, 1-3 base plate, 3-36
3-inch print tail, 2-17, 11-113 Best, 5-57
BEST mode, 3-43
5 BEST mode printing, 5-59
Best Quality, 5-72
5 inches per second, 3-43 best results, 5-57
5% coverage, 7-87 Black & White, 5-58
black ink, 5-58, 6-82
6 black media guides, 1-6
blank pages, 5-71
6,600 letter-sized labels, 7-87 Bordered copies, 5-63

168 NeuraLabel 300x User Guide
Bordered pages, 5-64 create custom form, 5-74

Bordered Printing, 5-63 crooked media, 3-44
borderless copies, 5-64, 9-94 crumpled media, 3-44
borderless copies: Normal, 5-62 curled edges, 3-25, 3-28
Borderless ON, 5-63 curled media, 3-30, 14-150
Borderless Prime Labels, 9-102 custom form size, 3-43, 5-74
Borderless Printing, 3-19, 5-61, 9-94, 9-99 custom label size, 3-21
borderless repeated copies, 5-62 cut sheet drawer, 2-17
British Standard BS5609, 9-100 cut sheet media, 3-27
BS5609, 9-100 Cut Sheet Paper, 3-41, 4-47, 5-55, 10-103
busy network, 8-92 Cut Sheet Printing, 3-41, 10-103
Cut Sheet Tray 1 Troubleshooting, 14-140
C Cut Sheet Tray 2 Troubleshooting, 14-140
cable connections, 2-13 D

calibrated, 6-81
calibration, 3-40, 6-81, 15-159, 15-160 dancer arms, 1-5, 3-30, 3-32
calibration routine, 14-152 dancing arm, 3-34
cancel a print job, 3-42 data bandwidth, 2-9
Cancel button, 12-125 Data Flow control, 11-111
cancel the job, 3-42 Data starvation, 11-112
cartridge no longer usable, 3-46 data underrun, 5-65
centered, 5-74 Date and Time, 12-127
centering prints, 14-149 Default Jogging Tray, 2-16, 11-113
C-guide, 1-6, 3-36 Default Media Exit, 11-113
change a cartridge, 7-88 Default Tray, 12-127
Change Form Settings, 3-21 Defaults, 11-118
Clean Ink Smear, 12-130 defect in continuous printing, 14-156
Clean Printhead, 12-128 Devices and Printers, 2-9
cleaning, 4-48 diagnose, 12-132
Cleaning Pad, 12-131 die-cut labels, 1-4, 1-5, 3-23, 6-81, 9-98, 16-163, 16-164
Cleaning routines, 11-109 Die-Cut Roll, 6-79
clear a jam, 14-147 dies, 6-81
CMYK image, 5-57 distance between the labels, 6-79
Color mixing, 4-51 Draft, 5-57
Color mode, 5-58 drag, 1-4, 1-7, 2-18, 3-40, 3-41, 3-43, 5-65
ColorLok Optimization, 12-127 driver, 2-9
ColorLok Paper, 4-47, 12-128 driver installation, 2-10
complexity, 3-20 drum labels, 1-5, 9-98, 9-99, 16-164
Composite Colors, 5-56 dull appearance, 6-83
consumables, 3-45, 13-137 duplex, 2-13, 2-15, 2-16, 3-41, 5-53, 8-92, 10-103, 11-114,
Continuous Print Preferences, 11-110 11-116
Continuous Tray 1, 3-24, 3-31, 10-103 duplex printing, 5-55
Continuous Tray 1 Troubleshooting, 14-139 duplexer, 3-44, 14-142, 14-144, 14-145
Continuous Tray 2, 3-24, 3-29, 10-103, 11-113, 14-141, 14- durability, 6-77, 9-101
142, 14-145 dynamic IP address, 8-92
Continuous Tray 2 Troubleshooting, 14-139
Converters, 6-80 E
copies, 3-20, 5-62, 9-97
core, 3-39 eject the media, 3-44
Country/Region, 12-127 Embedded Web Server, 2-14, 11-105
cover for exit, 4-49 empty cartridge, 3-46
coverage, 7-87 Energy Save Settings, 11-106

Index 169
Enhanced Precision, 5-62, 5-64, 9-94 Glossy Paper, 6-83

error codes, 14-150 glue from label, 3-45
Estimated Ink Levels, 11-106 gray media guides, 1-4
ethernet cable, 2-11 grayscale, 5-58, 5-61
Event Log, 12-133 green tab, 14-144
excess drag, 2-18 guides, 14-140
exit, 11-113, 14-145
exit door, 4-48, 4-50 H
exit door cover, 4-48
external drag, 1-4, 3-41, 3-43, 14-152, 14-153 halftones, 5-57
high quality grayscale, 5-58
F high resolution, 6-82
highest quality, 6-82
face down, 3-32 holding bar, 3-38, 14-141
face up, 3-31 Home button, 12-125
facestocks, 3-22 Hostname, 12-126
faded print, 14-155
Fanfold, 6-79 I
Fanfold media, 1-4, 3-27, 6-79
file size, 3-20 Image Enhancements, 5-61
firewall, 14-158 image placement, 11-115
Firewall panel, 11-121 Image Registration, 6-84, 11-114
firmware version, 11-118 Image Registration of Tray 1, 11-114
fit the width, 5-55 Image Registration of Tray 2, 11-114
floor, 3-43 image registration reset, 11-117
flushes ink, 4-51 Image Stretch, 4-51, 11-111
folding of media, 5-65 incorrect prints, 3-42
font size, 6-82 Initial Slow Print, 3-30, 3-32, 5-72, 9-97
fonts, 6-82 ink, 3-46, 5-65
form size, 3-20, 5-59 Ink Coverage Guidelines, 7-87
fragments, 14-147 ink drying, 5-65
front exit, 14-145 Ink Estimator, 7-87
full coverage labels, 16-165 Ink Gauge, 11-106
full-bleed, 5-62, 5-64, 6-79, 6-81, 9-94 ink heads, 3-41
full-bleed printer, 3-19 ink is dry, 6-86
full-bleed printing, 6-85 Ink Levels, 12-135
full-duplex, 8-92 Ink Out, 14-157
ink pattern, 5-71
G Ink Saver, 5-66, 5-67, 7-88
Ink Saver Setting, 6-83
gap, 9-96 ink setting, 6-82
gap between labels, 5-64 Ink Smear, 12-130
gateway, 2-15 Ink Supply values, 11-114
Genuine Neuralog Cartridges, 11-107 ink volume, 5-66
gesture sensors, 1-2 Ink warning, 7-88
GHS printing, 6-78, 6-83 inkjet coating, 6-77
GHS style media, 6-84 Installation problems, 2-11
GHS-compliant labels, 9-98 internal media guide, 3-28
Globally Harmonized System, 9-98 internal printer guides, 1-6
Gloss, 6-78 IP address, 2-11, 2-13, 2-15
Glossy Inkjet Papers, 5-56 IP Settings, 12-126
Glossy Labels, 5-56 IPv4 address, 2-14
Glossy Media setting, 6-83

J Manage Custom Sizes, 3-20

Manual IP Setting, 12-126
jagged print image, 14-156 manual unwinder, 13-138
jam, 3-43, 14-141, 14-142 manually unrolls the media, 3-40
jam assist, 3-44 Manufacturers, 6-80
jammed sheets of media, 14-140 MAP Sense Calibration, 15-160
job management software, 3-44 margins, 3-19, 3-21, 5-60, 5-62, 5-76, 6-81
Job Separation, 5-70 Mark Adjust, 5-64, 5-72, 6-84, 14-148
Job Status, 12-135 Mark Adjust Units, 5-73
jog button, 3-26, 3-29, 3-31 Mark Early, 3-40, 3-42, 3-43, 3-44, 5-65, 6-85, 14-150, 14-
Jogging, 2-16, 3-36, 3-39, 3-44, 11-113 152
jogging the media, 3-30 mark early errors, 11-111
mark errors, 3-43
K Mark Late, 3-42, 3-43, 5-65, 14-150
Mark Missed, 14-153
Kimduras, 6-83 mark position, 6-79
Mark Sensor Calibration, 15-159
L Marked Media, 6-79
marks facing down, 3-28
label authorizing software, 3-19 Marks Only, 5-68, 5-73
label backing, 6-80 mark-to-mark, 5-59
label dispenser, 6-77 Matrix Removal, 6-79
label form length, 6-85 Matte, 6-78
label glue, 3-45 Matte Inkjet Papers, 5-56
label size, 5-53 Matte Labels, 5-56
label stretching, 6-85 Matte Paper, 6-83
Labeling of Chemicals, 9-98 Max DPI, 5-61
Landscape, 5-53 Max Print Speed, 5-65
Language, 12-127 Maximum Compression, 5-72
Large Rolls, 1-7 maximum length of print job, 11-111
largest page size, 5-59 maximum print length, 14-154
Layout tab, 5-53 maximum print speeds, 5-66
Leading Blank Pages, 5-70, 9-97 Maximum Print Width, 3-19
Leading Edge Adjust, 5-74 measure the media, 3-43
left door, 14-145, 14-146 media exit, 1-6
length of print, 14-154 Media Exit, 11-113
Less ink, 5-57 media exits, 3-31
Level 1 cleaning, 12-128 media fragments, 3-45
Level 3 Cleaning, 4-47 media guide, 3-28
levels of cleaning, 12-128 media guides, 1-5, 1-6, 3-24, 3-27, 3-31, 3-32, 3-33, 3-38,
limited budgets, 3-40 5-55, 5-59, 11-117, 14-141
link speed, 2-15, 8-92, 12-126 media jam, 4-51, 14-142
Loading continuous media, 3-23 media jams, 14-141
local IP address, 11-115 Media Length, 3-23
Lossy, 5-72 media snapin, 3-23
Low Ink, 7-88 media specification, 5-73, 16-164
Low Ink warning, 7-88, 11-107 Media Trailer, 2-17, 11-113
Low On Ink, 3-45, 3-46 Media type, 5-65
Lower Left printer exit, 11-113 Media Width, 3-23, 5-65
menu system, 12-126
M metal connector on ink cartridge, 14-156
Minimum Print Width, 3-19
maintenance, 4-47 Minimum waste, 1-7

Index 171
Mixed, 5-68 oversaturated, 6-84

move the printed image, 5-73, 5-74 overspray, 6-81, 6-85, 11-111
multiple sheets picked, 14-140
multi-up, 5-60 P
N packaging, 6-86
page counts, 12-133
narrow media, 13-138 Page Length, 5-66
narrow media adapter, 5-59 page size, 5-59, 6-85, 14-152
narrow media snapin, 3-23, 3-31 Paper, 6-78
needle nose plyers, 3-45 paper guides, 3-28
network, 2-13, 8-92 paper loaded completely through, 3-41
network cable, 11-115 Paper Selection menu, 12-127
network configuration, 12-127 Paper Size, 5-59, 9-99, 9-101
Network Configuration Page, 2-11 Paper Source, 5-54
network is active, 14-157 paper track adjustment, 14-149
Network Port, 14-157 Paper/Quality Tab, 5-54
Network Setup, 2-15 Passive Unwinder, 3-40, 3-41
Network Summary, 11-108 password, 11-119
NeuraLabel 300x CP, 1, i, 1-6, 2-9, 3-24, 3-36, 3-40 PCL Settings, 12-128
NeuraLabel 300x ST, 1, i, 1-4, 1-5, 2-9, 3-24, 3-33, 3-41, 4- perforated, 5-68
48, 4-49, 5-54, 5-55 perforation, 16-164
NeuraLabel 300x Standard, i, 1-2, 1-3, 1-4, 1-6, 3-20, 3-23, perf-to-perf, 5-59, 5-64
3-31, 3-32, 5-54, 5-71, 13-137 permanent adhesive, 6-77
NeuraLabel 300x Toolbox, 2-17, 4-52 Personality, 12-128
NeuraLabel Advanced Cleaning Pad, 12-131 Photo Inkjet Papers, 5-56
NeuraLabel Cartridges, 11-107 pick wheels, 3-25
NeuraLabel support, 3-44 placement of printed image, 11-115
Neuralog Cartridges, 11-107 placement of the label, 5-74
NeuraQ, 3-44 Plain Paper, 5-56
NL300xDriver.zip, 2-9 platen, 14-144
nlygid15.inf, 2-10 plug-n-play, 2-11
No Marks, 3-44, 5-68, 9-101 Polyester, 6-78
non-sequenced, 3-20 Polypropylene, 6-78
Normal, 5-57 Portrait, 5-53
NORMAL mode, 3-43 position of mark, 6-79
NORMAL mode printing, 5-59 position of print, 14-148
NoTouch Roll System, 3-40, 3-43, 14-152 position of the leading label, 5-74
NoTouch Roll to Roll, 1-2 positioning knob, 3-35
Now Printing, 3-42 Power Handling, 12-128
nozzles, 4-51 Power Management, 11-106
pre-dispense, 3-45
O Preferences, 12-127
Prime labels, 9-101
old computer, 11-112 print appearance, 5-54
online store, 13-137 print centered, 14-149
Operating Systems, 8-91 Print Configuration Page, 12-127
operator panel, 12-125 Print Defect in Continuous Tray 2 printing, 14-156
Optimum Speed/Energy, 12-128 Print Head Adjust, 5-69
orientation, 14-151 Print Hold, 5-67
Out of Ink, 3-46, 7-88 Print in Grayscale, 5-61
Outdated Windows operating system, 11-112 Print in Max DPI, 5-61
overfilled, 14-140 print jam, 3-44

print job maximum length, 11-111 Recover Printhead, 4-51

print margins, 6-85 Recover routine for printhead, 4-51
Print Preferences, 11-110 red X, 3-42, 12-129, 12-130
print quality issues., 4-52 red X button, 12-126
Print Quality Report, 11-110, 12-129, 12-132 reduced print speed, 8-92
Print Quality Toolbox, 11-109 Registration, 6-84
print speed, 3-41, 3-43, 5-65 registration marks, 16-164
print speed limitations, 5-66 Registration of Tray 1, 11-114
Print Width, 3-19 Registration of Tray 2, 11-114
Print zone jam, 3-44 release liner, 1-4, 3-23, 9-98, 9-99
printed image position, 5-74 removable adhesive, 6-77
Printer Auto Select, 12-127 remove the drawer, 14-142
printer configurations, 9-93 remove the media, 14-145
printer does not print, 14-157 repeated pattern, 5-62
printer doors, 3-42 resetting image registration, 11-117
printer driver, 2-9 resolution, 6-82
Printer Exit, 11-113 restart print job, 3-45
printer firmware, 11-118 Restore, 11-120
printer guides, 3-43, 14-139, 14-140 Restore Defaults, 12-131
Printer Information Panel, 11-118 Restoring Factory Defaults, 11-118
printer lid, 3-29 rewinder, 1-5
Printer Reports, 11-122 rewinder sensor, 3-43
printer sensors, 11-113 RGB image, 5-57
printer serial number, 11-118 Robust Mark Detection, 11-111
printer speed, 6-83 Roll system, 3-43
Printer Status Report, 12-131, 12-132, 12-135 Rolled media, 3-26, 3-30
printer warranty, 3-46 Rolled Media, 9-94
Printhead Cleaning, 4-47, 4-51, 6-81 Rolled Media/Web Press, 5-71
Printhead Cleaning Level 1, 4-48 Rotate 180, 5-68, 9-97
Printhead Cleaning Level 2, 4-48 router, 2-15
Printhead Cleaning Level 3, 4-48
Printhead Diagnostic Menu, 12-134 S
printhead distance, 5-69
Printhead Recover, 4-51, 12-134 Safest Media Path, 1-7
printing photographs, 5-72 Satin, 6-78
PRN, 7-87 Satin BOPP, 13-138
Scaling the Image, 6-85
Q scanner, 4-47, 4-50
Schedule On/Off, 12-128
quality inspection, 6-82 Screen Brightness, 12-127
quality problem in continuous printing, 14-156 screws, 4-50
Quality Report, 11-109, 11-110, 12-129, 12-133 seamless continuous image, 5-63
Quality setting, 5-65 self maintenance, 3-41
queue, 3-42 Semi-Gloss, 6-78
Quite Mode, 12-127 sequenced, 3-20
Sequenced labels, 9-97
R serial number, 11-118
service agreements, 7-88
rails, 3-36 shades of gray, 5-61
Raster Compression, 5-72 shape, 6-81
readability, 6-77 sheet tears, 14-147
recalibrate the mark sensor, 15-159 Short Media, 3-44
receiving core, 3-32, 3-35, 3-39 silicon, 6-80

Index 173
size, 6-81 tight release, 3-45, 6-80

skin tone colors, 5-61 tolerance in page size, 14-152
Sleep After, 12-128 Toolbox, 4-51, 6-82
slow down, 5-57 track width, 3-38
Slow Print, 5-72 trailing blank pages, 5-71
slow print speed, 5-72 Trailing Blank Pages, 5-71, 9-97
slow printing, 14-158 Tray 1 Continuous Form, 5-54, 5-55
slower printing speed, 3-43 Tray 1 Continuous Printing, 1-4, 5-67, 14-141
Smallest Labels, 1-7 Tray 1 Cut Sheet, 10-103
smallest page size, 5-59 Tray 1 guides, 3-31
smear, 5-69 Tray 1 opening, 3-26
Smear, 12-130 Tray 2 Continuous Form, 5-54, 5-55
snapin, 3-31 Tray 2 Continuous media guide, 3-27
Snapin kit, 13-138 Tray 2 Continuous Printing, 1-5, 1-6, 14-141
software application, 3-19 Tray 2 continuous printing defect, 3-27
S-Path, 3-45 Tray 2 Cut Sheet, 5-55, 10-103
specification standard, 16-164 Tray 2 guides, 3-30
speed, 3-43, 6-83 Tray 2 lid, 3-27, 3-33, 3-34, 3-39, 4-48, 14-145
speed control algorithm, 5-65 Tray Lock, 12-127
speed limit, 5-66 troubleshooting, 14-139
speed regulation, 5-65 Tweezers, 3-45
Standby After, 12-128
star wheels, 3-35 U
static or dynamic IP address, 8-92
Status Report, 3-41, 12-131, 12-135 Ultra Roll System, 1-7, 3-31
sticker length, 6-85 Ultra Unwinder/Rewinder, 1-3
stitched, 5-62 uncalibrated sensor, 3-43
storage clip, 4-50 Uncoated media, 6-77
Straight Through, 1-4 unconverted media, 5-59
Straight Through Roll System, 3-33 Unconverted Roll, 6-79
stretch the image, 6-85 un-die-cut, 5-59
stretching, 6-85 uneven color, 6-81
stuck label, 3-45 unmarked media, 9-95, 9-97
Supplier, 6-80 unwinder, 1-5
supplies, 13-137 Unwinder/Rewinder, 3-30
support, 3-44 upgrade, 1-6
Support Menu, 4-51, 12-134 upper exit, 14-145
switch, 2-15 Usage Report, 11-123
synching on a mark, 5-63 USB, i, 2-9, 2-10, 2-11, 3-20, 4-51, 6-85, 8-91, 8-92, 11-105,
synthetic, 6-77 11-112, 11-115, 11-117, 14-157
synthetic labels, 1-5, 3-45 Use Marks, 5-68, 5-73, 9-99
Synthetic Labels, 5-56
Synthetic Labels Media setting, 6-83 V
system function, 5-76
system requirements, 8-91 Very Low On Ink, 3-46
View Network Summary, 12-126
Vinyl, 6-78
T
tape, 3-37 W
TCP/IP, 2-11, 2-14
temperature shift, 4-51 warranty, 3-46, 7-88
thickness, 5-70 waste matrix, 16-164
thumb screws, 4-50 web press, 1-2, 5-62, 5-68, 6-78, 9-95

Web Server, 11-105 X1 Shift, 11-116

webbed up on the fly, 3-30, 3-35 XY offsets, 11-114
webbing on the fly, 3-39 XY Registration, 6-84
weight of media, 3-43 XY Shift, 6-85
What's Printing, 3-42
WIDTH x LENGTH, 5-59 Y
Windows operating systems, 8-91
wireless network, 8-92, 11-112, 14-158 Y1 Shift, 11-116
wrinkled media, 14-150
wrong position, 14-148 Z
wrong tray, 14-140
zero border, 9-96
X
X button, 12-126

NeuraLabel300x - Users Guide

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NeuraLabel 300x User Guide

© 2019 NeuraLabel Printing Solutions

Printing Guide for the 300x Continuous Form Label Printer

NeuraLabel 300x Standard

PageWide is a registered trademark of Hewlett-Packard.

Printed: December 2019 in Stafford, TX USA

Recognition of Content Source:

Copyright and License

© 2012 Copyright Hewlett-Packard Development Company, L.P.

2.2 Configure Network Settings ____________________________________________________ 2-14

2.3 Settings for the Various 300x Configurations_______________________________________ 2-16

3 Setting Up and Printing Labels ________________________________________________ 3-19

3.2 Select Paper Source and Form Size _______________________________________________ 3-20

3.4 Loading Continuous Media into the Printer ________________________________________ 3-23

3.6 Leaving Continuous Media in the Printer __________________________________________ 3-41

3.8 Printer Jam and Error Recovery _________________________________________________ 3-42

4 Maintaining Your Printer ____________________________________________________ 4-47

4.2 Printhead Recover ____________________________________________________________ 4-51

5.3 Advanced Options Dialog ______________________________________________________ 5-58

6 Printing Great-Looking Labels ________________________________________________ 6-77

9 Types of Continuous Printing _________________________________________________ 9-93

9.2 Using Roll-to-Roll _____________________________________________________________ 9-96

10 Cut Sheet Printing ________________________________________________________ 10-103

11.6 Image Registration _________________________________________________________ 11-114

11.7 Printer Information _________________________________________________________ 11-118

13 Purchasing NeuraLabel Supplies ____________________________________________ 13-137

14.2 Printer picks up multiple sheets of media _______________________________________ 14-140

14.6 Label Prints in Wrong Position ________________________________________________ 14-148

14.7 Prints wrinkle and jam at print start ___________________________________________ 14-150

NeuraLabel Printing Solutions is a Neuralog Company.

1 Tour of the NeuraLabel 300x

Figure 1-1 NeuraLabel 300x Continuous Form Printer: Front

© 2019 NeuraLabel Printing Solutions

Network Port USB Port Power Cord Port

Figure 1-2 NeuraLabel 300x Continuous Form Printer: Back

1.1 NeuraLabel 300x Standard

Figure 1-3 NeuraLabel 300x Standard

© 2019 NeuraLabel Printing Solutions

Figure 1-4 NeuraLabel 300x Standard with NoTouch Roll System

Figure 1-5 NeuraLabel 300x with Ultra Roll System

© 2019 NeuraLabel Printing Solutions

1.2 NeuraLabel 300x ST

Media Out Media In

Figure 1-6 NeuraLabel 300x ST

NeuraLabel 300x ST is recommended for printing die-cut labels, particularly paper-labels,

11 Available August 2018

© 2019 NeuraLabel Printing Solutions

Figure 1-7 NeuraLabel 300x ST with Straight Through Roll System

The NeuraLabel 300x ST with the ST Rewinder/Rewinder system is the recommended

© 2019 NeuraLabel Printing Solutions

1.3 NeuraLabel 300x CP

Figure 1-8 NeuraLabel 300x CP with NoTouch Roll System

© 2019 NeuraLabel Printing Solutions

1.4 Recommended 300x Configurations

Printer Configuration Supported Label Sizes Key Points

© 2019 NeuraLabel Printing Solutions

© 2019 NeuraLabel Printing Solutions

Installing the NeuraLabel 300x

2.1 NeuraLabel Driver Installation

© 2019 NeuraLabel Printing Solutions

2.1.2 USB Installation

Figure 2-1 USB Cable Connection

2.1.2.1Driver Installation for USB