Business Plan On Hornenous Café And Restaurant 2016

1. Introduction
Name of the company hornenous café Address of the these company found in Nekemte town in
Wollega university. The worker location are in Nekemte Wollega university. This is the business
plan of hornenous Cafe created to help starting an hornenous -café. This business plan is part of
our end project for our town. For our end project we have chosen to participate with the ‘local
business’ project which is a project that is meant to support any third regional country. In order to
finish this project successfully we have informed our contact person with all the questions we had.

At first the task was to create a business plan for a local business in Wollega university; however
this hornenous Cafe already seemed to be present. So to make our business plan useful we asked
what other help we could give to the village of local business controls. The task which we got
appointed was to create a business plan for an hornenous -café. In this business plan we have tried
to make a plan to realize the hornenous -café and keep it running while making some profit.
Furthermore this business plan will show how the hornenous -café itself will be built and realized.
And what the expected costs and upkeep costs will be.

2. Executive Summary
Hornenous cafe will specialize in meat, vegetable and fruit made using old-country traditional
family recipes from the UP. Our cafe will be baked fresh every day and sold hot directly to
customers through our retail stores. We will also sell frozen hornenous cafe in lunch and family
sizes that can be cooked at home in an oven or microwave. Our products are low fat and free of
genetically modified ingredients and will be complemented by an assortment of fresh premium
salads and desserts.

By importing our products directly from a private label bakery in the UP we avoid high labor
costs, expensive investment in manufacturing and production equipment, and additional
warehousing and production facility costs. Our major costs will be limited to product purchasing,
shipping and cold storage.
We have plans to expand the company through further retail outlets and are focused on developing
a business model that is favorable to permission possibilities. With an exclusive import license that

Department of Electrical and Computer Engineering (power stream) Page 1

 Business Plan On Hornenous Café And Restaurant 2016

could be used to sell frozen product through supermarkets and bulk wholesale food
chains, hornenous cafe could quickly and clearly establish itself as the market leader.
We have identified four main keys to our success. The first is to secure stores in highly visible
locations. The second will be our unique value-for-money product line. The third will be a focus
on superior customer service and education, and the fourth key will be employee retention through
training and internal promotion.
The proposed business location for the first hornenous cafe store will be in downtown Wollega
University. At this stage five possible sites are being considered in three areas. Hornenous cafe
will target three market segments within the core metro district. Our largest target market is young
adults and business people (42%). Our next largest market, and the one with the greatest growth
potential, is families with children (36%), and our final target market will be 15-24 year olds
which includes students (22%).
Our marketing strategy will be to attract new customers, educate those customers and then create a
loyal customer base. Hornenous cafe will attract consumers through highly visible signage, print
media advertising, flyers, and entertainment book coupons, word-of-mouth advertising and
strategic alliances.
Our sales strategy includes hiring employees who genuinely enjoy their jobs. We will continually
assess all aspects of the business and interact with our customers personally, evaluating food
choices for popularity and keeping favorites on the menu as we rotate weekly and seasonal
specials.
Hornenous cafe is a Limited Liability Company. All membership shares are currently owned.
Manager with the intent of using a portion of shares to raise capital. Hornenous café is currently
seeking a bank loan with an additional private investment contribution from outside investors. The
majority of these funds will be used for corporate design, remodeling and lease payments three
months prior to opening.
Start-up costs include initial inventory for the first store including shipping and cold storage fees
associated with the product.

3.1 Objectives
 Achieve first year sales above 120,000.

Department of Electrical and Computer Engineering (power stream) Page 2

 Business Plan On Hornenous Café And Restaurant 2016

 Maintain a healthy average gross margin.

 Develop a business model that is favorable to expansion.
 Establish five store locations by the end of the third year.

3.2 Mission
Customer satisfaction and education are our paramount missions. We will endeavor to meet the
highest standards of excellence through super customer service and consistent product delivery in
a friendly and comforting environment.
We seek fair and responsible profit, enough to keep the company financially healthy and ensure
continued growth and development. Responsible profit will fairly compensate owners and
investors for their risk and reward employees for their hard work, loyalty and commitment.
Employee welfare, participation, and training are equally important to our success. Every
employee will be treated fairly, with dignity and the highest respect. It is our responsibility
to provide employees with a friendly, comfortable and challenging work environment with
opportunities for growth and development.

3.3 Keys to Success

 Locations: visibility, high traffic model, convenient access.
 Store design: visually attractive, relaxed atmosphere, fast and efficient operations.
 Unique products: differentiation, competitive pricing, no direct competition.
 Quality controls: genetically modified free policy, consistency, clean presentation.
 Service: cheerful, professional, articulate and informative.
 Marketing: positive image, educational, word-of-mouth advertising.
 Employee retention: training, ongoing education, recognition programs.

4 .Company Summary
Hornenous cafe is a specialty meat and fruit retailer importing its products from Upper in Wollega
University. Hornenous cafe will offer hot ready-to-go meat and fruit and frozen take-home
options as well as an assortment of fresh salads and cold beverages.

Department of Electrical and Computer Engineering (power stream) Page 3

 Business Plan On Hornenous Café And Restaurant 2016

We are considering five possible locations for its first store in downtown Wollega University.
Implementing a sound business model into our first store will aid expansion plans and open up the
possibility of permission.
Hornenous cafe is currently seeking a bank loan and an additional private investment contribution
from outside investors and family members.
Major costs include initial inventory purchases, equipment purchases, shop rental, personnel
wages, site remodeling, marketing and various other operating expenses. Projected gross sales for
the first year of business are expected to be over 120,000.

4.1 Company Ownership

Hornenous cafe is a Limited Liability Company..
If all funds are raised, based on the investment requirements established in the financial section of
this plan, Line and Olio will maintain ownership of no less than 51% of the company.
Reinvestment of earnings will be the backbone of this business after start-up and will
ensurefuturegrowthandachievementofthecompany'sgoals.Asecondandpossiblythirdrouoprivate
investment may be considered to aid the company's expansion plans in years two and three of
operations.

4.2 Start-up Summary

Start-up expenses and assets are shown below, and the majority of these funds will be used
for corporate design, re-modeling and to pay rent for three months prior to opening.

Start-up Requirements
Start-up Expenses
Legal 0
Stationery 600
Liability insurance 2,000
Rent (3 months prior to opening) 8,000
Computer 1,200

Department of Electrical and Computer Engineering (power stream) Page 4

 Business Plan On Hornenous Café And Restaurant 2016

Licenses 700
Corporate design 9,000
Web design & implementation 3,500
Lease-hold improvements 20,000
Total Start-up Expenses 45,000
Start-up Assets
Cash Required 118,000
Start-up Inventory 12,000
Other Current Assets 0
Long-term Assets 65,000
Total Assets 195,000
Total Requirements 240,000

5. Service product plan (operation)

Hornenous is a unique project that combines the best Ethiopia coffee-shop traditions and the
relaxing atmosphere of Oromia tea culture. Hornenous Café is meant to be the perfect place for a
morning cup of coffee to start the day and set the mood, or for a lunch break, to take one’s mind
off of business issues and have a relaxing half-hour respite, as well as an ideal evening breather
after a tough day in a pleasant and stress-free environment. Hornenous Café’s target clientele can
be quite broad – from adolescents to adult businessmen or just anybody who appreciates gourmet
coffee and values comfort.

The manufactures process of these company is milk, bread cask and so on .it have the machine of
tea and milk. The product and service these company is it selling kinds of eating and drinking.

 The example of kinds of drinking is milk

 tea
 coffee
 Miranda
 beer

Department of Electrical and Computer Engineering (power stream) Page 5

 Business Plan On Hornenous Café And Restaurant 2016

 Pepsi and so on
 The kind of meals is : food with eggs
 food with butter
 Red cook
 Tibsi
 Special tibsi

What is a hornenous? (Interactive member unit)

The meat hornenous is a traditional old-country food consisting of savory fillings in a pastry shell.
Traditional fillings include beef and cheese, steak, bacon and egg, and chicken and vegetable to
name a few.
Usually eaten hot from a paper bag, with flaky golden pastry and savory fillings, the pie is
unpretentious comfort food. Hornenous cafe will bring the Upper Peninsula pie experience to the
Wollega University.
The Menu
The Classic hornenous Selection

 Beef: Lean savory ground beef in a smooth sauce with fresh herbs and spices in a low-fat
pastry.
 Steak: Prime lean steak in rich hearty gravy wrapped in a low-fat flaky pastry.
 Chicken & Vegetable: Chicken breast with garden vegetables in creamy white sauce and
wrapped in a low-fat flaky pastry.
 Bacon & Egg: One egg cracked on top of a lean slice of shoulder bacon wrapped in a low-
fat flaky pastry.
 Potato Top: A traditional Shepherd’s pie with lean ground minced beef and a creamy
mashed potato topping.
 Steak & Mushroom: Chunky steak prepared in a smooth dark sauce with fresh sliced
mushrooms in a low-fat flaky pastry.
 Steak & Cheese: Chunky steak in a dark gravy mixed with pizza blended cheese and
wrapped in a low-fat flaky pastry.
 Beef & Cheese: Ground beef in rich gravy mixed with pizza blended cheese and wrapped
in a low-fat flaky pastry.

Department of Electrical and Computer Engineering (power stream) Page 6

 Business Plan On Hornenous Café And Restaurant 2016

The Gourmet Pie Selection (9.5 oz)

 Thai Chicken: Succulent chicken breast in a creamy oriental sauce wrapped in a light low-
fat flaky pastry.
 Bacon & Egg: Two whole eggs cracked on top of lean shoulder bacon, wrapped in a low-
fat flaky pastry.
 Beef, Cheese & Tomato: Ground beef in dark gravy with low fat cheese, garden tomatoes
and wrapped in a low-fat flaky pastry.
 Chicken & Vegetable: Succulent chicken breast and garden vegetables in a creamy white
sauce wrapped in low-fat flaky pastry.
 Butter Chicken: Chicken breast in a smooth, creamy Indian delight prepared in a low-fat
flaky pastry.
 Cracked Pepper: Prime strips of beef in rich creamy sauce complimented with spicy
cracked pepper corns.
 Beef, Bacon & Double Cheese: Lean beef in a rich gravy, creamy cheese sauce and slices
of bacon wrapped in a low-fat flaky pastry.
 Steak & Cheese: Chunky steak in a rich hearty gravy with fresh herbs and spices, wrapped
in a low-fat flaky pastry.
 Vegetarian: Garden vegetables prepared in a smooth creamy sauce and wrapped in a true
light vegetable pastry.
Rolls & Savories: Sausage rolls, beef rolls, garlic and cheese rolls and small savories all wrapped
in a low-fat flaky pastry.

6. Market Analysis Summary

The market we will engage in first is the Wollega university. Wollega university is centrally
located in the Wollega, home to approximately 30000 such as regular student, evening student,
weekend student and staff members. It is an integral part of greater Megalopolis.
Hornenous cafe trade area consists of approximately 160,000 residents and is home to a diverse
economic base including corporate offices, retail, industrial and manufacturing companies and one
of the largest warehouse.

Department of Electrical and Computer Engineering (power stream) Page 7

 Business Plan On Hornenous Café And Restaurant 2016

6.1 Market Segmentation

Hornenous cafe intends to market to a wide customer base. However, we have defined the
following groups as targeted segments that contribute to our growth projections:
 15-24 Year Olds
 Young Adults and Businesspeople
 Families with Children
The largest target market is young adults and business people. Our next largest market and the one
with the greatest growth potential is families with children followed by the 15-24 year-old
segment.

Market Analysis

Year 1 Year 2 Year 3 Year 4 Year 5

Potential Growth CAGR

Customers
15-24 Year Olds 2% 80,662 82,275 83,921 85,599 87,311 2.00%

Young Adults 3% 122,282 125,950 129,729 133,621 137,630 3.00%

and
Businesspeople
Families with 3% 115,498 118,963 122,532 126,208 129,994 3.00%
Children
Total 2.75% 318,442 327,188 336,182 345,428 354,935 2.75%

6.2. Target Market Segment Strategy

15-24 year olds go out for fast food more than any other age group. They have disposable incomes
which they tend to spend on immediate gratification items, especially food products they perceive
to be unique, cosmopolitan or have an individuality value. Because these individuals are the most
open to trying new foods they are vitally important in building an effective word-of-mouth
marketing strategy.

Department of Electrical and Computer Engineering (power stream) Page 8

 Business Plan On Hornenous Café And Restaurant 2016

Young adults and business people have the potential of providing large volume sales to the
company during the peak hours of 11 a.m. to 2 p.m. The lunch business is driven by individuals.
Many go out to lunch to get out of the office setting or have business meetings at lunch either in or
out of the office. We will endeavor to accommodate surrounding businesses placing phone-
in orders for business meetings. Satisfaction of this group will provide a vital long-term revenue
stream.
Families with children are a growing population, both numerically and in their choice for
convenient foods. Two-income families have less time to prepare meals so they are an easy group
to market to because their lifestyle is very specific. We will aggressively target single and working
mothers who tend to turn to fast and convenient food choices to accommodate family demands.

6.3 .Service Business Analysis

Buying Patterns
The most difficult function in predicting customer buying patterns is following the fine line of
baking too much product or not having enough product left to serve customers late in the day.
Despite implementing sophisticated POS systems that track hourly sales figures, there is no
predictable pattern of daily activity. One Tuesday could be a sellout and the next Tuesday there
could be pie warmers left full of product.
Despite customer unpredictability, buying patterns typically revolve around several different
factors:
 Quality. The menu items must meet minimum levels of quality for people to be willing to
spend money on the food, particularly when there are so many different options available.
 Location. Proximity to home or work is very important; so is convenient parking for the
end-of-workday traffic stopping to pick up hot food to go or frozen meal solutions.
 Price. Low price or lowest price is not essential. Many customers associate low price with
lower quality.
 Convenience. People tend to eat out because it’s quicker than preparing a meal themselves.
 Uniqueness. As consumers seek variety and new experiences, the challenge is to stand out
from competitors, not only as an alternative fast food option, but as one that offers consistently
high-quality food and a distinctive atmosphere.

Department of Electrical and Computer Engineering (power stream) Page 9

 Business Plan On Hornenous Café And Restaurant 2016

7.1. Facilities and Equipment

Pie warmers are custom designed and manufactured display cases. Chilled and ambient display
cases that house salads, desserts and cold beverages, uniform in design, will also be purchased.
Commercial ovens, cash registers and point of sale (POS) accounting systems will be necessary
capital asset acquisitions.

7.2 Suppliers and Alliances

Hornenous cafe is in negotiations with two cafe manufacturers to supply frozen pies, rolls and a
small selection of dessert pies. It will establish a relationship with a reputable shipping company
and a freight agent to aid in the smooth transition of product from the UP to our distribution center.
The company is also currently seeking reputable organizations to supply its stores with fresh salads
and desserts on a daily basis, and will also establish contracts with a beverage company to
provide popular product brands. Credit and delivery policies will be established; to avoid
fluctuating costs the company will endeavor to build a fixed product rate into the contracts.

7.3 Inventory
Our imported products will be stored locally with a company that specializes in cold storage. Lead
time for ordering, production, shipping and receiving is expected to be two months, although this
will depend on sales volumes and product demand during the first year of business. This lead time
will be reviewed constantly and altered in accordance with company expansion and seasonal
demands.

7.4. Legal Environment

A submission of application for a food license to the State Department of Health will include
prepared plans and specifications for review and approval before the construction or remodeling
of the initial establishment. The application fee is 300.00.
The State Department of Health will conduct one or more pre-operational inspections to verify
that the establishment is constructed and equipped in accordance with the approved plans and in
compliance with the Food Code.

Department of Electrical and Computer Engineering (power stream) Page 10

 Business Plan On Hornenous Café And Restaurant 2016

7.5 .Policies and Procedures

Establishing company policies and procedures will be important the company's growth and
employee development. The following policies and procedures will be adopted:
 Development of an employee policy handbook
 Development of a company procedures and systems handbook
 Clearly defined employee job descriptions, training, reviews and monthly meetings
 An open-door policy for employee suggestions and concerns
The company’s credit policy will be to accept only cash, Visa or MasterCard credit cards.

7.6 Roles and responsibilities of members of organizations.

All members have their own role and responsibility.

1. Wondimu Lulu:

 He is the general manager of our enterprise his role and responsibilities are to control and
run the overall activities of the enterprise and also control and guide all departments.

2. Bojia Gedefa:

 He is marketing expert of our venture, his role and responsibility are collecting information
about the marketing condition and analysis this situation, so he is going to create good
market share and marketing environment.

3. Adane Maru :

 He is the accountant of our venture his role and responsibilities are to control the overall
activities that related to finance, so, his work is very essential to our enterprise.

4. Zenu Fayisa:

 She is the secretary of our enterprise her role and responsibilities are the arrangement of
plan, write the report of the organized meeting etc. This activity also vital venture.

5. Habtamu Fikadu

Department of Electrical and Computer Engineering (power stream) Page 11

 Business Plan On Hornenous Café And Restaurant 2016

 he is the purchaser of our enterprise and her responsibilities are to buy all material which is
necessary to our venture.

8.1. Strategy and Implementation Summary

Hornenous will penetrate the customer and captive consumer markets by setting up stores in
highly visible and accessible locations. With the proliferation of coffee and fast-food chains across
west Wollega, customers expect product consistency. Although our unique products will initially
captivate a curious market and compete on a consistency level, it will be our fast and cheerful
customer service that will differentiate us from competitors and keep our customers returning.
IMU cafe has identified its market as busy, mobile people whose time is already at a
premium. This market desires exciting, new-tasting products with familiar ingredients for lunch
time or while commuting to or from work or school.
Strategic Assumptions:
 Each location gives us an opportunity to increase customer awareness.
 Marketing to our target segments will expose us to additional new customers.

8.2. Location
The proposed business location for the first hornenous café store will be in downtown in Wollega
University. Five possible sites are being considered in three areas:
the new town Station presently under construction, central downtown Wollega unversity, and the
area of meeting room Street and 18th Avenue.
Each will need approximately 500-700 square feet. This area will include freezer space for on-site
storage of frozen product.
The stores will be located on high traffic commuter routes and close to shopping facilities in order
to catch customers going to or from work, while they are out for lunch, or on a shopping
expedition. The business will operate from Monday through Sunday. Hours of operation will
depend entirely on the area and final location of each store.

Department of Electrical and Computer Engineering (power stream) Page 12

 Business Plan On Hornenous Café And Restaurant 2016

9.1. Marketing Strategy

The focus of our marketing strategy will be to attract new customers, educate those customers
and create a loyal base. Our goal is to be known as a unique food experience with superior
customer service.
brand.

9.2. Sales Strategy

We intend to succeed by giving our customers a combination of delicious food in an appealing
environment with outstanding customer service. Once a customer enters our store, it is our job to
make sure their experience with us is enjoyable. To establish a loyal customer base, it is vitally
important we develop repeat business.

9.2.1 .Sales Forecast

Our sales forecast shows modest estimates for the first year of operations beginning in July 2008.
Cost control is a critical focus hornenous. Because we are importing our product.
It is anticipated that sales of sodas during the summer months should be substantially higher.
Please note that the sales forecast for the first year reflects store number one at a 5% growth rate.

Sales Forecast
Year 1 Year 2 Year 3
Sales
Pies & Pastry 56,149 185,298 308,820
Pies & Pastry (Frozen) 36,531 120,552 200,921
Desserts 18,726 61,796 102,993
Desserts (Frozen) 5,444 17,965 29,942
Salads 3,586 11,834 19,723
Cold Beverages 3,154 10,408 17,347
Total Sales 123,589 407,853 679,746
Direct Cost of Sales Year 1 Year 2 Year 3

Department of Electrical and Computer Engineering (power stream) Page 13

 Business Plan On Hornenous Café And Restaurant 2016

Pies & Pastry 19,652 61,904 103,173

Pies & Pastry (Frozen) 12,786 40,276 67,127

Desserts 6,554 20,645 34,409

Desserts (Frozen) 1,905 6,001 10,001

Salads 1,255 3,953 6,589
Cold Beverages 1,104 3,478 5,796
Subtotal Direct Cost of Sales 43,256 136,257 227,095

8. Management Summary
The strength of our management team positions us for success. We have assembled a team that
embraces different disciplines with expertise in all areas of the business. Overhead for
management will be kept to a minimum and initially all managers will be hands-on workers. There
is no intention of having a top-heavy organization that drains profits and complicates decisions.
In addition to the day-to-day operations, the management team, as principals within the company,
will oversee product development, purchasing, positioning, pricing, inventory control and approval
of all financial obligations of the company. They will plan, develop, and establish customer service
policies and objectives, write employee job descriptions and draft an employee manual for all
employee-related policies. They will:
 Manage working capital, including receivables, inventory and cash.
 Perform financial forecasting, budgeting, cash flow analysis and external financing
requirements.
 Prepare financial analyses for guiding management, including income and expense reports.
 Prepare budgets and financial forecasts and arrange for audits of the company's accounts.

10.1 Advisory Board

Confidential and proprietary information removed from this sample plan.

Department of Electrical and Computer Engineering (power stream) Page 14

 Business Plan On Hornenous Café And Restaurant 2016

10.2 Personnel Plan

Hornenous cafe will be slow to hire people in the first year of operation, but very loyal to those
who are hired. Initially all employees will be part time as the majority of work will be done by the
owner. As the company grows, we intend to hire employees with relevant skills and reward them
accordingly. From that point, we intend to increase the responsibilities of each employee as
opposed to hiring more people.
Retail and restaurant businesses live or die on customer service, yet their employees have among
the lowest pay and worst benefits of any industry. We know we have great products, but it's the
way those products are delivered that will determine our success. We realize that our employees
are our biggest asset and that the image of our company is built by the people who work for us.
 Monthly employee meetings
 On-going training
 Performance reviews every six months
 Performance incentives

11.1 Financial Plan

A bank relationship will be established as soon as possible. Sales could very well increase at a
much sharper rate than assumed in these conservative projections. Sharper sales will result in a
greater need for funds in support of inventory and store growth and a line of credit will need to be
established.
We will set a budget for marketing and advertising and will continue to reinvest residual profits
into company expansion and personnel.
Sales growth will be aggressive during the first 18 months as we sharpen our product line and
inventory to better meet our customer's requirements. Although we anticipate substantial growth in
years two and three we are forecasting a very conservative 10% growth rate.
 Salaries and rent are two major expenses. Depreciation will also increase as the company
develops.
 The owners will not take any profits out of the business and will be paid as an employees.
 Payoff of private investment is expected within four to five years.

Department of Electrical and Computer Engineering (power stream) Page 15

 Business Plan On Hornenous Café And Restaurant 2016

11.2 Start-up Funding

Total startup funding amounts are shown in the table below. This includes initial start-up expenses,
liquid cash for operating expenses, unforeseen expenses, to help cover wages, and also includes
start-up inventory. This inventory will include the purchase and storage costs of frozen products,
purchasing of cold beverages and daily delivery of fresh salads and various other desserts.
.A long-term loan has been secured for the purchase of the long-term assets.
A first round of private investment from outside investors and family members will begin in july
2008. A second round will commence at the end of july 2008 for the purchase of further inventory
and long-term assets to service the next two stores.
Profits will be reinvested and the owners will be employees collecting a very modest wage. This
will ensure that any operating debts incurred are paid for within the shortest possible time period.
Start-up Funding
Start-up Expenses to Fund 45,000
Start-up Assets to Fund 195,000
Total Funding Required 240,000
Assets
Non-cash Assets from Start-up 77,000
Cash Requirements from Start-up 118,000
Additional Cash Raised 0
Cash Balance on Starting Date 118,000
Total Assets 195,000
Liabilities and Capital
Liabilities
Current Borrowing 0
Long-term Liabilities 170,000
Accounts Payable (Outstanding Bills) 0
Other Current Liabilities (interest-free) 0
Total Liabilities 170,000
Capital

Department of Electrical and Computer Engineering (power stream) Page 16

 Business Plan On Hornenous Café And Restaurant 2016

Planned Investment
Investor 1 8,000
Investor 2 8,000
Investor 3 8,000
Investor 4 8,000
Investor 5 8,000
Investor 6 10,000
Investor 7 10,000
Investor 8 10,000
Additional Investment Requirement 0
Total Planned Investment 70,000
Loss at Start-up (Start-up Expenses) (45,000)
Total Capital 25,000
Total Capital and Liabilities 195,000

11.3 Risk management (table of assessments risk)

(L=low, VL=very low, M=medium. H=high, VH=very high)

Risk Contingency
Likelihood

Preventative Action
Priority

Description
Impact

Plans

Fire – loss M H H Installation of smoke alarms and Immediate access to

of sprinkler system, fire extinguishers personal resources to
property/life installed and regularly checked, rebuild shop and business
regular staff training in emergency fire quickly whilst waiting for
procedures including evacuation plans insurance payments
(shop & centre), Ensure insurances

Department of Electrical and Computer Engineering (power stream) Page 17

 Business Plan On Hornenous Café And Restaurant 2016

including fire, public liability and

business interruption are adequate and
in place

Change in M M M Maintain good relationships with Utilize alternative

suppliers suppliers and maintain access to suppliers or increase
terms personal cash reserves working capital (from
personal cash reserves)

Food VL VH H Use quality products, correct storage Develop a complaint

poisoning of food stuffs, train staff in hygiene handling process.
principles as part of a Quality Control Investigate source of food
Process poisoning and remediate

Supplier L M M Arrange alternative suppliers, evaluate Purchase from alternative

unable to substitute products suppliers or use suitable
supply substitute products

Major L M H Ensure formal lease agreement is in Engage lawyer for advice

dispute with order. Develop and maintain a sound
center working relationship with the Centre
owner Manager.

Loss of key VL M M Take out key person insurance, effect Short term contract for
person knowledge and skill transfer to other suitable replacement
staff (until permanent staff can
do the job). Call up
insurance policy

Department of Electrical and Computer Engineering (power stream) Page 18

 Business Plan On Hornenous Café And Restaurant 2016

12. Material requirement for hornenous café

Items Cost Have it

Larger freezer 1,450 No

Larger cooler 1400 No

French fryer/warmer 175 No

Grill 45 No
Food warmer 200 No
Large spoons 470 No
Soup server 35 No
Kitchen knives 100 No

Cutting boards 35 No

Plastic forks 360 No

Plastic knives 300 No
Plastic spoons 39 No

Drinking cups 260 No

Hot/cold cups 250 No

Salt shakers 50 No
Sugar holders 75 No

Large coffee machine 100 No

Department of Electrical and Computer Engineering (power stream) Page 19

 Business Plan On Hornenous Café And Restaurant 2016

13. APPENDIX:
SAMPLE CUSTOMER SATISFACTION SURVEY

How Are We Doing?

Your opinion is very important to us and we’d like to know what you think. Please take 5 minutes
to complete this short survey of our products and service. Thank you for being a valuable part of
our store, we hope we can serve you even better in the future.

The Customer Service Excellent Good Average Average below

Completion and correctness of 0 0 0 0
order
Courteousness and friendliness of 0 0 0 0
staff
Knowledge level of 0 0 0 0
products/services:
Promptness of service 0 0 0 0
The attentiveness of the staff 0 0 0 0
Cleanliness of dining area and 0 0 0 0
operation
Please rate your visit on value of 0 0 0 0
service:

Department of Electrical and Computer Engineering (power stream) Page 20

 Business Plan On Hornenous Café And Restaurant 2016

How often do you dine with us?

o Daily o Weekly

o Monthly o Once a Semester

o First Time o Other_____________________

Would you recommend to our product of hornenous cafe?

o Definitely o Probably

o Probably Not o Definitely Not o Not Sure

What is your favorite item on our menu? ___________________________________

What would you like to see on our menu? ________________________________

Do you have any other suggestions? _____________________________

Department of Electrical and Computer Engineering (power stream) Page 21