Execution Strategies Saturday, May 18, 2019

FACTORS Strategic contents Responsible

Customers care: 1. Automation tools- Monitoring tools, []Infrastructure & Services -

Automation tool
2. ticketing system 
[]HR & Respective Dept -
3.   Training of Service profile
Training on services profile 
4. Staff reliable ( staff  availability,
[]Ticketing and Help-desk -
responsive )
Quality Control
5. Quality control to do follower up on
the usage of our system
( Monitoring )

6.  Help-desk system ( Staff-customer,

Dedicated line -phone, )
Reliability
( Connectivity)

Monitoring Power issues []infrastructure 

  Backup link between us and CTV  - []Infrastructure
Redundancy

  We need to review our SLA with our third []CEO , CTO and  Quality
part L2 connectivity

 response time, time to recover , Lastmile

redundancy 
Reliability ( Service ) System Alerts from Service  []Service and Infrastructure 

Alert of Power is Down  ( look for the Solution  []Service 

)
Air Condition  restructuring  []CEO

Backup servers  and recovery site  []Service

Reliability  (Power ) Power backup stability []CEO and CTO

To talk with COSTECH,

buying of Generator  

Migration or Power backup to Down stair

room
Reliability ( EOD ) provide Engineer on duty  []Quality

Security  ( Physical ) Camera []Quality

Infringement []Infrasturcture

Spamming of Email gmail   []Service and Infrastructure

Third part Spamming filter

Security policy  []Quality

Research on services provided from other []Research - Data

provider
[]After Sell support - Quality
After sell support
Uniqueness []Create new Services  -
look for Pain point Service & Software eg. Kapu

Culture of being unique in positive way,

being curiosity

Create new Service

Research on need analysis

Marketing NO any Discussion

Infrastructure leasing pricing and terms reviews , []Infrastructure and Services 

(Connectivity and Cloud services
In house Training []HR

Skills Enhancing Interpersonal Skills motivation []Capacity

Online courses

Trainers from Outside

Professional Training

basic Skill  level   ( Departmental )

Stakeholders grants proposals []CEO and Resource

Support Mobilization 
Create awareness

Publicity  ( News, engagement in Public

events ) 

TERNET AGM

Customer base Identifying potential customers  []HR and resource

 reaching out to Identified customers Mobilization 

reaching out to more R&E 

Lobbying Identify our challenges and who is going to []Resource Mobilization

solve

Create ORDER  Online  []Quality

Open Ticket  []Finance 

Service Delivery Send MSA & SLA review

Process
Customer handover certificate 

Start the service ( Start date ) 

Flow chart 

Value Added Service Eduroam, []Infrastructure & Services

DNS management  []Capacity

Managed Firewalls 

Monitoring tools and Dashboard 

Web hosting

Domain Registry

Tech-Savvy 
Productivity Harmonization of tools []HR & CTO

Training on system

Policy to enforce of using the office

communication tools 

Monitoring and Use Monitoring tools to evaluation user []Quality and Data
Evaluation experience 

( Quality control ) feed back

Use CRM to get customer need analysis

Put in place strategies to achieve 

FINANCIAL TARGETS

Department Income Generating services Amount/Month Target / Month

Infrastructure []Connectivity  []21'494'000 []30'000'000

Service  []Mail  []1'400'000 []11'678'000

[]SSL []487'500

[]Colocation []1'791'000

[]Cloud services ( VPS, NextCloud)

Capacity  []Training []333'333 []9'580'000

[]DEA []1'250'000

Software []OSIS []12'000'000

[]E-meeting

[]E-Registry

Finance  []Membership []7'000'000 10'000'000

33'755'833 73,258,000