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INTERNATIONAL ISLAMIC UNIVERSITY

THE SHIFA INTERNATIONAL HOSPITAL


Delivering Best Health Care in Pakistan

Abstract

Objective:
To find out why makes SHIFA HOSPITAL such a successful model of business.

Method:
A Mixed Methods was adopted for this study in which we used observation and interview (data
available online on different sites and visiting Shifa Hospital for interview).

Conclusion:
The main reason the SHIFA HOSPITAL is successful, is their determination of providing best
quality health care services to their patients. (For complete conclusion, see the end of study)
SHIFA HOSPITAL

History
After completing internal medicine residency from USA, the Shifa international hospital
founder , (late) Dr. Zaheer Ahmad , called a meeting at his apartment in Brooklyn, New York on
the weekend of July 20 and 21 of year 1985. Invitee of this meeting were his four friends from
Pakistan who were also doctors in USA and they all were interested in discussing the idea of
building high class medical hospital in Islamabad, Pakistan.
The participants of the meeting included Dr. Manzoor H. Qazi from Leesville, Louisiana, Mr.
Muhammad Zahid from Kew Gardens, New York, Mr. Samiullah Sharief from Brooklyn, New
York, Dr. Sabir Ali from Palm Bay, Florida and Dr. Zaheer himself. Dr. Zaheer Ahmad was
assigned the task to prepare feasibility report for the proposed hospital and action plan for it.
At the end of the same year, Dr. Zaheer Ahmad moved to Islamabad to start work on this
project.
The hospital was first incorporated on September 20, 1987 as a private limited company, and
converted into public limited company on October 12, 1989. The first Shifa office was
established at the residence of Dr. Zaheer Ahmad in sector F-8/3 of Islamabad. Later it was
moved to a commercial rental place in Blue Area, and finally the site office building was
established in January 1988.
Shifa Foundation was established in year 1991 and one of its function is to provide funding to
underprivileged people of society who can’t afford to pay for expensive medical treatments at
Shifa hospital.
The hospital listed at the KSE in1995. Since that time, it has the unique position in the Pakistani
corporate sector since it was the only healthcare enterprise in the corporate sector, which was
listed on the stock exchange of Pakistan.

Hospital Building
Hospital building is located in H-8 sector of Islambad. Capital Development Authority (CDA) has
designated this sector for government offices and educational institutions and it is located in
the heart of Islamabad. This selection of location makes it easy accessible for resident of
Islamabad from all four corners. People coming to Islamabad from north or south via Kashmir
Highway or coming from east via Islamabad Expressway have easy access to get to the hospital
without getting in the way of local city traffic.
The CDA allotted a plot measuring 8 acres to Shifa International on July 19, 1988 and additional
land measuring 2.98 acres was allotted on June 14, 1989 at Rs100 per square feet. Hospital land
was given at the rate of Rs100 per square feet since it was acquired for charity hospital.
Pakistan Medical and Dental Council (PMDC) had inspected Shifa Tameer-e-Millat University,
SHIFA HOSPITAL

Islamabad and Shifa International hospital on November 20, 2013 and found that the hospital
had allocated 100-150 not-for-profit beds.
After acquiring over 11 acres land in H-8 sector of Islamabad in 1987, Center Research
Incorporate (CRI), a hospital development company in Princton, New York was hired to develop
the plan and design of the project. CRI completed master plan of hospital building in 1989.
Today, the hospital’s Block – A, B, C, D, E, F & G, ICU beds, new ORs etc., sprawled on its site are
efficiently functioning. Hospital is located at the intersection two main raods; Patras Bukhari
Road and Service Road. Entrance gates for Block A to Block D are on the Patras Bukhari Road
while others hospital Emergency section is on the Service road.
Block A is used by the hospital administrative staff and Block B is used by the IPD patients.
There are four entrance gates, which are used by these two blocks (block A and block B) and
there is plenty of car parking space available for the convenience of patients and hospital staff.
The OPD patients use Block C and patients use gate number five and six to gain entrance into
OPD section. There is no car parking available inside the hospital building for OPD patients,
therefore only patients who are unable to walk are permitted for drop off service. Rest of OPD
patients have to park their vehicle outside the hospital building and walk to OPD section. Once
inside the block C section, after security checks, there is a payment counter on the right side
where patients provide fee before they proceed to waiting area to see the concerned Doctor.
Block D, E and block F provide laboratory services and exist between emergency and other
services such as OPD and IPD section for easy sharing of laboratory services.
Emergency section is located on the service road and there is limited car parking space is
available for patient families, however it is not enough to accommodate a modest number of
patients. This results in inconvenience to families to patients and force them to park their
vehicle on the roadside.
On one end of 11 acre hospital land stands four story building of Shifa Tameer-e-Millat
university. This building is specifically design for the educational purpose and is therefore
completely separate from the hospital building.
SHIFA HOSPITAL

SHIFA FAMILY

Shifa Foundation
Established in 1991, Shifa Foundation is a Not-for-Profit organization that focuses on Health,
nutrition and Safe Water for deprived segments of Pakistan. We truly believe that standard
health, education and nutrition facilities lead to elimination of poverty from a nation. Since our
existence, we have developed our technical expertise along with better understanding of
community engagement, health and hygiene practices and nutrition. Furthermore, by using our
experience and research, we have also advocated and influenced the policy makers and
practitioners to invest on health and food security for the marginalized segments of our country.

Shifa Tameer e Millat University


Shifa Tameer-e-Millat University (STMU) is a federally chartered multi-discipline University
which is jointly sponsored by Shifa Foundation, Tameer-e-Millat foundation and Shifa
International Hospitals Ltd.
STMU aims at the revival of the Islamic philosophy of education and establishment of the
progressive system which was the foundation of Muslim civilization. Taking this philosophy
forward, STMU aims to develop facilities and provide opportunities to the younger generation
to get themselves educated and acquire the most modern knowledge. STMU envisages to pay
full attention to character building in light of the noble, spiritual and moral values of religion
and the rich cultural tradition of the Pakistani society.

Tameer e Millat Foundation


With particular emphasis on character building, personality grooming and interactive learning,
TMF is committed to provide quality education. In the journey of past two decades, from
students to teachers, from people working at TMF offices to communities where we have
reached, and unending list of donors and philanthropists, we have worked hand in hand to
create our niche in every corner of the country. Thousands of children are getting education in
TMF Schools in all five provinces of the county, From Siachen to Karachi (Sindh) and Mardan
(Khyber PakhtoonKhawa) to Nushki (Baluchistan) with new hope for success and prosperity.
The core strength of Tameer-e-Millat Foundation is Single room Community Primary Schools to
educate poor students and Model Schools in remote and far flung areas of Pakistan to provide
quality education. Vocational Training Centers and Technical Institutes are offering various
short and 3 years Diploma Courses to produce associate engineers and skilled workers by
providing technical and vocational training. The mega project of Tameer-e-Millat City of
SHIFA HOSPITAL

Education in outskirts of Islamabad is based on idea to provide education from kindergarten to


University level under one uniform pattern.

Hospitals & Medical Centers


Shifa International Hospitals have a nationwide footprint boasting a network of Lab Collection
points, pharmacies & Medical Centers including a 40+ bed Hospital in Faisalabad.

Dubai Representative Office


Shifa International Hospitals have a Dubai Representative Office; it has been operating since
February 2014. Since its inception SIH Dubai has catered to over a thousand patients from more
than 27 countries around the globe.
In the span of five years the center has enhanced its presence in the region by networking with
International companies and Corporate Organizations. In order to build its foothold, the
International Office also takes part in community development initiatives run by different
government and private institutions on a regular basis.

Hospital Services Offered


Initially, the Shifa hospital offered the medical treatment related to Radiology, Radiation
Oncology, Laboratories, Operating Rooms, Dialysis, and ICU/CCU. However, Shifa hospital
administration continued to expand its services with time and kept their operations up to date
with latest medical procedures while maintaining international quality standards.
Currently Shifa hospital offers over sixteen different specialty surgeries along with four major
organ transplantation services, which includes liver, bone marrow, corneal and kidney
transplant.
Shifa hospital was one of the country’s first hospital to successfully performed liver transplant
surgery in 2012. It took three years of relentless training abroad of 30 medical professional to
successfully start sustainable and quality liver transplantation service, making Pakistan among
the worlds’ leading nations who have been successfully providing Liver transplantation services
to their people in conformity with International quality & patient safety standards. Since its first
liver transplantation in 2012, Shifa hospital has successfully performed over 1000 liver
transplantation surgeries.
Shifa hospital corneal transplantation services has been operational since 2001 and has
performed over 900 corneal transplantation procedures. Hospital’s Ophthalmology department
SHIFA HOSPITAL

has qualified and foreign trained physicians specializing in diagnosing and treating cataracts,
glaucoma, cancers of the eye, diseases of the eyelid, macular hole treatment, etc.
In collaboration with leading experts in the field of Bone Marrow Transplant (BMT), Shifa
hospital started offering BMT surgical procedures in year 2009. The program is now accredited
by CPSP for a Clinical Hematology Fellowship to train a new generation of physicians in
Hematology and BMT.
In addition to qualified and competent medical professionals, all sophisticated transplantation
and surgical procedures requires latest state of the art diagnostic machinery to be available.
Diagnostic services at Shifa International Hospital are rapidly enhancing to achieve the highest
standards in the country. There are six sub-specialties including diagnostic surgical pathology,
Hematology, Blood Bank services, Chemical Pathology, Microbiology and immunology. These
departments are rapidly expanding not only in terms of addition of new automated equipment
but also with expert and qualified technical staff using them.
Furthermore, to meet the growing demand of health services, Shifa hospital started state of the
art dialysis services under the supervision of foreign qualified nephrologists, nursing Staff,
technicians and pharmacists in another location (G-10 sector) of the Islamabad. This facility is
big enough to accommodate needs of local patients who require dialysis services. Another 40
plus bed Shifa hospital started its operation in Faisalabad city of Punjab province.
Beside health care services offered to patients by Shifa International hospital, there are other
associated companies, which operate under the umberalla of Shifa hospital such as Tameer-e-
Millat Foundation, Shifa Tameer-e-Millat University, Shifa Foundation, Shifa College of Medicine,
Shifa College of Nursing, Shifa Cooperative Housing Society, and Shifa CARE (Pvt.) Limited.
On the other corner of the 11 acre hospital land stands a tall four story building of Shifa
Tameer-e-Millat University (STMU) which is federally chartered private multidisciplinary
university established in 2012. The university is jointly sponsored by Shifa Foundation,
Tameer—e-millat foundation and shifa hospital.
STMU University has three collages: College of Medicine, College of Nursing, College of
Dentistry, College of Pharmaceutical Sciences, College of Medical technology. Shifa Tameer-e-
Millat University has a teaching hospital named Shifa International Hospitals Ltd and Agha Khan
hospital and they both are JCI accredited.
Recently STMU started offering programs in other disciplines at the undergraduate and
graduate discipline such as business administration, computer science, psychology, biosciences
and rehabilitation sciences.
SHIFA HOSPITAL

Laboratory Collection Points


Diagnostic testing is crucial to healthcare systems simply because it is a major influencer in
patient care decisions. 7 out of 10 patient care decisions rely on the physicians ordering the
right tests and receiving accurate results in a timely manner. The Lab provides invaluable
medical information that enables doctors to establish diagnosis and make treatment decisions.
Shifa International Hospitals have Laboratory Collection Points all over Pakistan, focused on
providing you with accurate and timely results.

Insurance Companies :
 ALMADALLAH
 DAMAN
 DUBAI INSURANCE
 SAUDI ENAYA
 MSH INTERNATIONAL
 QATAR
 WHEALTH
 NOOR TAKAFUL
SHIFA HOSPITAL

Hospital Service Quality:


Quality of health care service is the top most priority of Shifa Hospital. This is the reason Shifa
hospital appointed Dr. Abdul Wahab Hassan as the head of quality assurance who is diplomat of
American board for health care quality and utilization review. Shifa hospital efforts to provide
excellent health care to patients paid off in 2017 when hospital was awarded JCI accreditation.
JCI is the world’s leader in healthcare accreditation and the author and evaluator of the most
rigorous international standards in quality and patient safety. JCI accreditation required a
quality oriented corporate culture and commitment at all management and operational levels.
This JCI accreditation required years of restructuring of hospital from installing fireproof to
enhance patient healthcare practices and safety policies. Shifa hospital management is
continuously working with JCI to maintain accreditation.
In addition to JCI accreditation, to improve the quality of services, development and HR
departments work together to meet both the individual and organization training needs.The
training and development has the following stages at the Shifa hospital:

 Job Descriptions & Hiring A Match of Skills and Abilities


 Job Performance Evaluation & Training Need Analysis
 Organization & Department Level Training Plans
 Internal and External Trainings
 On the Job Training Outcome Evaluation

Under the above framework in 2002-03, the Shifa Family was imparted with the skills for
English language & Communication Manners, Customers Services, Effective Communication and
Report Writing, Receptionist Skills, Handling Customers Complaints, Presentation Skills, Work
Management, Office Management, Stress Management, Managerial Competency Skills,
Hospital Waste Management, SIH MIS User Systems. Working under ISO 9001:2000, ISO
Internal Auditor Certification, Basics of Office Computing, Usage of Internet, Cash Collection
and its Safety, Maintenance and its Handling of Doubtful Accounts, Quarterly & Annual
Accounts, Budgeting and Budget Variances, Orientation of New Starters, Fire Prevention and
Management, Supervisory Skills, Personal Development, HRM Strategic Management courses.
This whole process is done on continual basis to ensure highest patient service quality
standards are in place as per JCI guidelines.
SHIFA HOSPITAL

SHIFA RESEARCH

The Hallmark of Academic Centers is a triangulation of patient care, education and research.
Pakistan with a population of nearly 180 million is the sixth most populous nation in the world,
but its medical research productivity continues to significantly lag behind international
benchmarks. A plenary session paper presented at the First International Conference on
Evidence Based HealthCare revealed that compared with an average of four Canadian
physicians represented by a peer-reviewed PubMed listed publication, an estimated 95
Pakistani physicians on the average produced one PubMed listed peer-reviewed manuscript in
2011(ref:Quadri,KHM, EBHC, New Delhi, 2012).Our National health indicators such as infant and
maternal mortality rates are some of the poorest in the world.(ref. WHO).
Translational research drives the evolution of new drugs and devices from in-vitro and bench
studies through animal studies and Phase 1-1V trials and impacts quality and longevity of life
and ultimately the health and productivity of communities and nations. This journey of
discovery and innovation is rapidly transforming the concept of Personalized Medicine into a
core 21st century reality and a key patient expectation. From genome wide association studies
leading to disease prediction and prevention , genomics, proteomics and metabolomics now
drives pharmacogenomics, incorporating targeted drugs and biologics development
and delivery .Regenerative Medicine leading to synthesis of tissues and organ systems
has responded to challenges in organ transplantation and immune tolerance. Innovations in
biomedically engineered devices, simulations and robotic Medicine have been translated into
minimally invasive, previously unchartered highly precise and safer curative or ablative
interventions.
Shifa International Hospital and the component faculties of ShifaTameer-e-Millat University
Health Sciences, represented by Shifa Colleges of Medicine, Nursing, Pharmacy, Biotechnology
and Physical Therapy located in the serene and lush green environment abetting the Margalla
Hills leading into the Karakorum mountain range, have made a remarkable impact in healthcare
quality , delivery and academic curricula development and training within a short span of the
past two decades . This impact has been nationally and internationally recognized.
Shifa International Hospital started as a private quality driven , healthcare facility in 1993.
Academic Medicine took its roots in 1998 with the stepwise opening of the now reputable,
Shifa College of Medicine and Shifa College of Nursing. Shifa International Hospital
Postgraduate Medical Education department currently offers eighteen fully accredited and
competitive Residency and Fellowship programs leading to FCPS certification . We are thus
consciously and responsibly shaping the future human workforce that shall continue to serve
Pakistan and International healthcare needs.
SHIFA HOSPITAL

Although Shifa has had a robust Institutional Review Board for the past fifteen years and a
number of high quality articles have been published in high impact factor journals, representing
both bench and clinical work in addition to medical education research, the healthcare
leadership role has now made it incumbent upon Shifa to accelerate its progress and to
benchmark likewise with leading international academic centers in T1 and T2 translational
research and to step in to fill the significant national void.
Simultaneously, we are embarking upon a mission to establish a custom built clinical trials unit
and a state of the art research tower, housing at the ground floor level, Shifa Community
HealthOutcomes Research Unit ( SCHORU) with Epidemiology, Biostatistics, Evidence Based
Health Care and Bioethics divisions
Our endeavor is to invest in capacity building for conducting high quality trials , well recognized
as the major impediment to centers worldwide, stepping in to and assuming partnership roles,
opening up due to ‘globalization’ of clinical trials .
The second floor shall be a dedicated Shifa Metabolic Medicine Research unit (SMMRU)offering
a day metabolic bay, body fluid sample processing labs, a pharmacy storage and
refrigeration area for investigationals drugs, flowcytometry and gas chromatography and HPLC.
The third floor shall be a Shifa Simulation /Device innovation/Robotics and Regenerative
Medicine unit(SSDRRMU). It shall additionally house computational cell biology, physiological
Medicine, computational molecular Medicine, Biologic fluid dynamics modeling in addition to
data modeling.
The fourth floor shall house Shifa Translational Science unit (STSU) housing Bioinformatics,
Biosafety Level 2/3 lab, Omics lab(genonomics, proteomics, metabolomics), cell culture lab,
cord blood and stem cell core facility, real-time PCR and microscopy.
The fifth floor shall house the Shifa Global Clinical Trials Collaborative Unit(SGCTCU). This shall
offer site offices to partners in collaborative research projects from both Investigator initiated
international sites, Universities and health care facilities, industry, Contract research
organizations on a time-limited or long term agreements. The goal is to promote cost-
effective global multicenter trials and scholarship in research and to entranch Pakistan as a
leading international hub of translational research.
A separate offsite agreement with Institutes of Veterinary Sciences for medium and large size
Animal lab based research is envisaged for preclinical studies
SHIFA HOSPITAL

Financial Matters
Shifa International shares are traded in Pakistan stock Exchange under the name of SHFA. The
figure below shows the latest financial numbers of Shifa hospital along with financial record for
previous three years.

From the financial data above, we can clearly see an up word trend in sales, profit and EPS
(earning per share) figures for the last four years.
Although Shifa hospital net revenue figures are quite impressive but their profit after taxation
does not represent significant number. Upon further analyzing of their year end financial
statement as given below, we see that hospital spend significant amount of money on
operating cost. This cost includes training and development needs of medical staff along with
competitive salaries of medical staff and doctors for talent retention purpose. Hospital also
spend a hefty amount to keep all its medical equipments up to date and in compliance with the
standards of JCI.
SHIFA HOSPITAL

PROJECTS IN PIPELINE

FREE KIDNEY TRANSPLANT

Shifa Foundation is planning a launch a “Free Kidney Transplant” campaign for the financially
challenged ones.
TRANSPLANT COST: RS. 900,000
FREE LIVER TRANSPLANT
Shifa Foundation will soon be announcing “Free Liver Transplant packages” for the needy
people all over Pakistan.
TRANSPLANT COST: RS. 45,00,000

FUTURE OUTLOOK
In Pakistan, affording healthcare has traditionally been an out of pocket expense for individuals
and families. Nevertheless, following key factors are likely to impact healthcare market in the
years to come. These factors underpin the need of quality healthcare in local market beyond
any doubt.
• Ministry of National Health Services Regulations & Coordination (NHSR&C) has announced to
give 17.5 million health cards to Pakistani citizens. The initiative will enhance health services
outreach and enable private hospitals alongside public hospitals to reach a broader patient
base
• Private health insurance is also expanding and emerging to enable access of quality and
quaternary/ tertiary healthcare services to the masses
• Medical tourism is potential untapped market
• Shifa has become a destination of choice of majority of Afghan population traveling to
Pakistan for treatment. Afghan patients account for approximately 5 to 7% of total OPD visits
• A huge influx of Chinese population related to OBOR is likely to immigrate to and visit
Pakistan frequently in near future
• Our patient facilitation center in Dubai since 2014 has catered to patients from more than 27
countries. Pakistani expat community in KSA, UK, & the US is also an emerging patient segment,
opting for quality medical treatment during visits back home
SHIFA HOSPITAL

The above-mentioned factors perfectly coincide with our expansion projects, which are
underway at different stages, to cater to this growing quality healthcare demand.

EXPANSION - PROJECTS OF SHIF


Shifa Development Services (Pvt.) Limited
Shifa Development Services (Pvt.) Limited (SDS), a subsidiary of Shifa, is Pakistan’s first,
healthcare focused, Project Development and Management Services Organization. Backed by
Shifa's decades of healthcare experience, SDS is capable of delivering high quality facilities that
meet the exacting international standards, efficient budgets and demanding schedules through
a highly qualified team wellversed with the latest international practices, applications and tools.
SDS is currently managing different projects of Shifa including Shifa Pan Africa Hospitals, Dar es
Salaam, Tanzania, Faisalabad, F-11 Islamabad, Neuro Sciences Institute Islamabad, City Hospital
Sialkot and expansion projects of H-8 and Faisalabad facilities. SDS is also providing a unique set
of services to the healthcare industry at large ranging from advisory and planning to complete
turnkey solutions.
Shifa CARE (Pvt.) Limited
Shifa has always been keen about diversifying its portfolio both vertically as well as horizontally.
The establishment of Shifa CARE manifests the Shifa’s resolve to expand its portfolio in fields,
which have become an integral and essential part of modern day quality healthcare. Shifa CARE
is an associated company of Shifa that has been established in collaboration with a strategic
investor.
Shifa CARE is an initiative to develop HIMSS compliant EMR/EHR and healthcare management
information solutions for enterprise healthcare organizations. The company is developing
cutting edge IT solutions for the quality conscious healthcare organizations. It goes without
saying that IT has revolutionized the modern healthcare and it is practically impossible to make
timely and accurate decisions in modern hospitals without robust IT support. Keeping in view
the critical and important nature of Information Technology in healthcare, Shifa CARE was
commissioned. The associated company already has a large clientele base in form of project
hospitals and prevailing demand of the company’s products because of the strong brand name.
Shifa Medical Center Islamabad (Pvt.) Limited
Realizing the growing demand for quality healthcare services in twin cities of Rawalpindi and
Islamabad and surrounding areas, Shifa Medical Center Islamabad was conceived to meet this
requirement. The Center shall primarily focus on diagnostic services, day (outpatient) surgeries,
specialty OPD clinics, 24/7 Emergency Room and urgent care services. The center has been
planned to host well equipped operating rooms and state-of-the-art diagnostic technology.
SHIFA HOSPITAL

The progress on the establishment of this subsidiary company has been remarkable. The land
has been acquired and pre-feasibility market report and initial financial forecast have already
been developed. Architectural designs have been submitted and approval is being awaited from
the municipal regulatory body, Capital Development Authority. Once approval is received the
construction work will kickoff immediately and is expected to complete in two-years time.
Shifa National Hospital Faisalabad (Pvt.) Limited
Once Shifa National Hospital Faisalabad gets operational as per plans, Shifa International
Hospitals Limited shall be having its full-fledged presence in the 2nd largest metropolis of
Punjab and 3rd most populous city of Pakistan.
Faisalabad hosts a variety of commercial and industrial activities and thus offers ample
employment opportunities that have made it one of the fast increasing urban centers of
Pakistan. With an average GDP of 20.5 billion USD, the city provides for a sizeable portion of the
provincial and national GDP. According to Punjab Board of Investment and Trade, Faisalabad
alone caters for more than half of the nation’s total textile shipments.
Shifa first entered the local healthcare market with a 40-beds facility in 2011, which is currently
offering 55 inpatient beds to the seekers of quality healthcare. To cater to the continuously
rising demand for quality healthcare, Shifa National Hospital Faisalabad was planned. Land for
the hospital has been acquired at a prime location and other activities like architectural plans
and related legal requirements are underway at different stages of completion.
Shifa Pan African Hospitals Limited
Tanzanian Market, considering the healthcare demand & supply gap, is potentially the perfect
market that falls in line with the vision of Shifa International Hospitals Limited i.e. “Healthcare
with compassion for all”. Shifa Pan African Hospitals shall be operated by Shifa International
Hospitals Limited, Pakistan. The human resource strategy is to appoint Shifa’s existing
employees at all management levels and team lead positions for a period of two years.
However, team level staff should be hired locally. In two years time the expatriate employees
shall prepare their successors to manage the hospital onwards.
Shifa Neuro Sciences Institute Islamabad (Pvt.) Limited
Following its glorious tradition of catering to the need of advanced and quality healthcare of
patients, Shifa acknowledged the gap prevailing in the field of Neuro Sciences and decided to
play its role to offer some respite for the patients of neurology and neurosurgery. It is pertinent
to mention that there are very few neurosciences centers across the world and unfortunately
not a single center of excellence in Pakistan.
Rising to the occasion in order to fill this gap, Shifa’s Board of Directors approved Shifa Neuro
Sciences Institute Islamabad to be formed as a subsidiary company. Shifa has purchased the
land for this purpose in Islamabad. Shifa is already running vibrant departments of Neurology
SHIFA HOSPITAL

and Neurosurgery at H-8 Hospital and thus is well aware of the challenges and capable of
coping with them.
The broader composition of Shifa Neuro Sciences Institute shall include areas like Neurology
Services, Neurosurgical Services, Neurophysiology Services, Neuroimaging/Neuroradiology
Services and Neurorehab Services.

Shifa Hospital Patient Profiles


One is only as old as one feels. Muhammad Latif, a
determined person in his 60s from Faisalabad proved this
saying right by going through a successful Liver Transplant
Surgery at Shifa International Hospital Islamabad.

I came from Mansehra, I was recommended to go through a


heart surgery. My family members advised Shifa
International Hospital Islamabad for the treatment.
Alhamdullilah my operation went perfectly fine and today by
the grace of Allah I am headed towards a healthier and
better life.

This is story of a 6 year old child; Tanveer Ahmed from Dera


Bhugti (Balochistan), who had been suffering from a fatal
liver disease since the age of 3. Such a medical condition is
capable of shaking up a healthy adult but this boy is a
warrior.
Tanveer’s Uncle donated him part of liver and after a
successful Liver,he is all better now.

I am a cancer patient and recently my treatment has been


completed at Shifa International Hospital, Islamabad. Cancer
is just a disease, we should not fear it. Instead we should
fight it head on with courage, belief and a positive attitude!

A 50 year old resident of Gilgit; Nasarullah Dhiyar was


diagnosed with a few tumors around his liver.
Nasarullah went across Pakistan to look for various
treatment options and finally gone through a successful
Liver Transplant surgery at Shifa International Hospital
Islamabad. His son donated part of liver to his father and
both father and son are living a healthier and happier life.
SHIFA HOSPITAL

CONCLUSION
Since the beginning of its operation from year 1987 to date, The Shifa international hospital
has been successful in providing quality health care services to patients. There are number of
factors, which have contributed to its success. First of all, there is an immense commitment
from hospital management at every level on maintaining quality of service for their patients.
As a result of high level of service quality standard, Shifa hospital received accreditation from
JCI (Joint Commission International) in 2017.
Secondly, Shifa hospital management has been successful in attracting foreign qualified
speciality doctors who are providing international level advance medical treatments such as
lever, kidney and other surgeries which other hospital are unable to provide in Pakistan or
atleast in Islamabad city.
Furthermore, Shifa hospital has been able to start a medical and nursing college that provides
them young trained doctors and nurses who are able to join their team. Hospital find no
shortage of skilled staff. Hospital also spend money on training needs of its stuff and send
them abroad to acquire training on latest programs. Every year, Hospital spend money on
purchase of medical equipment to ensure that doctors have latest state of the art tools to
treat their patients.
Factors mentioned above have contributed in making Shifa hospital successful and helped
hospital to grow its operation and service quality standards.

REFRENCES
1- https://www.shifa.com.pk/

2- https://www.shifa.com.pk//wp-content/uploads/2019/12/AR_2019_compressed-1.pdf

3- https://www.shifa.com.pk//shifa-foundation/

4- https://www.questia.com/magazine/1G1-16437734/shifa-international-hospital-islamabad

5- https://www.dawn.com/news/65647/shifa-international-hospitals
SHIFA HOSPITAL

6- https://www.rmj.org.pk/index.php?mno=20888

7- https://nation.com.pk/02-Feb-2016/monster-behind-the-myth-what-shifa-international-
hospital-does-in-the-guise-of-benevolence-and

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