Current Trends and Issues in the Tourism and Hospitality Industry

THE BRIGHT FUTURE OF TOURISM

• early retirement
• Longer life span
• Shorter work week
• Greater disposable income
• Greater mobility
• Smaller families decrease
Issues in tourism
• Marketing
• Legal
• Human resources
• Operations
• Consumer affairs

Marketing issues
• Changing demographics
• Changing vacation patterns
• Market segmentation
• Frequent guest programs
• Maturation in segments of the fast-food industry
• Consolidation in the commercial lodging industry
Legal issues
• Liquor liability
• Ethics in the tourism industry
• Human resource issues
• Sexual harassment
• Employee turnover
• Employee assistance plans
• Employee empowerment

Operations issues
 Automation
 Comminications
 Interactive crt’s
 Elimination of tickets
 Smoking/no smoking areas
 Sanitation and public health
 Recycling solid waste
Consumer affairs issues
• Fire and safety
• Truth in menus
• Diet/nutrition health

The future of tourism and hospitality

• Increased speed and shopping-use of the internet in developed countries
• Extended reach in less-developed countries
• Improved security of personal information
• Robotic labor sources
• Reservation system with more sophisticated, voice activated, artificial intelligence
• Improved navigational systems for rental cars
• Electronic entertainment venues in rental cars and on planes and cruise ships
• Upgraded internet personal digital assistants for operations
• Marketing mass customization
• Comprehensive branding campaigns for large and small operators
• Virtual online customer communication
• Just-in-time seats/rooms/cars inventories
• Electronic travel agents
• Blended hybrid accommodations
• Global anti-terrorist microchip security systems
• More nutritional fast-food offerings
• Emphasis on eco-tourism
• Improved customer relationship marketing information

Employment Opportunities in Tourism and Hospitality Industry

• airlines
• Flight attendant
• Ticket agents, reservation agents, clerks
• Airline food service
• Flight dispatcher
• Operations, station ramp agents
• Sales manager, district sales manager
• Airline lounge receptionist
• Flight attendant supervisor
• Ramp flight attendant
• Crew scheduler
• Flight-crew-time clerk
• Flight reservation manager
• Gate agent
• Gate services supervisor
• Ground host/hostess
• Passenger service representative
• Reservations agent
• Senior reservations agent
• Ticketing clerk
• Aircraft log clerk
• Airport attendant
• Flight information expediter
• Airport manager
• Station manager
• Chef airport guide
• Traffic agent
• Travel agencies
• Travel agent
• Travel-information center supervisor
• Tour operator
• Tourist information assistant

Hotel, cruise ships, restaurants, casino, resorts

• manager,
• Lodging facilities manager
• Hotel clerk/receptionist
• Sales representative
• Cruise line director
• Documentation supervisor

• Chef steward/ stewardess

• Social director
• Booking supervisor
• Shuttle attendant
• Sales rental agent