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Barriers to communication
➢ No communication, no business.
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Problems/ Barriers/ May Arise at Any of the Following Levels:
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Problems/ Barriers/ May Arise at Any of the Following Levels:
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Classification of Barriers
➢ How often have you said, “ I meant to say this and not that”?
➢ Even with the best intentions, communication barriers crop up, and
our written, and spoken messages are misunderstood.
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Classification of Barriers
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Wrong Assumptions
➢ For Example
When a doctor tells his patients that he has to take some medicine
only ‘ SOS’ without knowing whether the patient understands the
term ‘SOS’ he is creating a barrier in their communication.
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Wrong Assumptions
➢ Here the doctor has made a wrong assumption about his patient’s
level of knowledge.
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Differing Background
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Differing Background
For Example
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Differing Background
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Differing Background
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When Writing or Speaking
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When Writing or Speaking
➢ Don’t fall into the trap; however, of simplifying your language, your
audience could get put off if you use words that sound kiddish.
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Wrong Inferences
For Example
If a customer, writes to us that he or she would be visiting our office
or factory on a particular day without caring to write or telephone that
s/he would like to be picked up assuming that we will do all that as a
routine, it would be regarded as a case of incomplete communication.
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Wrong Inferences
➢ When presenting any inference in the course of your work, you could
use qualifiers such as ‘ evidence suggests’, or ‘in my opinion’ to
remind yourself and the receiver that this is not yet established as a
fact.
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Closed Mind
➢ They do not open their minds to new ideas that are placed before
them.
➢ People who feel that they know it all are called ‘pansophists’.
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Closed Mind
➢ This type of thinking exists in people who think that they know
everything about a particular subject and therefore refused to accept
any further information on that topic.
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Closed Mind
➢ The clue to detecting this barrier in others and ourselves is the use of
words like all, always, never, none, nothing etc.
➢ To avoid this barrier, use phrases like ‘it appears to me’ or ‘the
evidence indicates’.
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Impervious Categories
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Impervious Categories
For Example
➢ One of your fellow students may think that only students of science
are good in reasoning; another might be of the opinion that young
executives are more efficient than older ones.
➢ Such people fall into impervious categories because they may not
able to accept any deviation from the points of view.
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Interpersonal Barriers
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Limited Vocabulary
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Incongruity of Verbal and Nonverbal Messages
➢ However, the expressions on his face show just the opposite of what he's
saying.
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Incongruity of Verbal and Nonverbal Messages
➢ The stark difference between the verbal and non-verbal aspects of his
communication leaves his listeners feeling confused and puzzled.
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Emotional Outburst
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Emotional Outburst
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Emotional Outburst
➢ There are rumours floating amongst your employees that you have
indulgent in fraudulent activities.
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Emotional Outburst
➢ However, when you are asked to address the same employees, you
are unable to put your points across, as you are flushed with anger.
➢ Despite the fact that you are a confident public speaker, your
communication failed as you were overwhelmed by your emotions.
.
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Communication Selectivity or Filtering
➢ You do this because you are interested only in that part of the
message which may be of use to you.
For Example
➢ A meeting is held by the chairman of a company.
➢ But he may not be able to get across the entire message to each one of the
participants unless he gets their individual attention.
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Communication Selectivity or Filtering
➢ When you read a story, if you read only certain parts and omit others,
you are posing this barrier.
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Cultural Variation
➢ In the United States, people want to be called by their first name while
in Britain people are more formal and likely to be addressed by their
last name.
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Poor Listening Skills
➢ We should remember that listening and hearing are not the same.
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Poor Listening Skills
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Noise
➢ Noise is the interference that occurs in a signal and prevents you from
hearing sounds properly.
➢ Noise in telephone lines, faulty T.V cable, distorts the sound signals
and affects communication.
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Noise
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Semantic Noise
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Symbols or Words with Different Meanings
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Symbols or Words with Different Meanings
For Example
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Body language and Gesture Decoding
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Technical Jargons
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Organizational Barriers
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Too Many Transfer Stations/ Loss by Transmission and Poor Retention
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Too Many Transfer Stations/ Loss by Transmission and Poor Retention
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Too Many Transfer Stations/ Loss by Transmission and Poor Retention
➢ The message gets distorted at each level not only because of poor
listening or lack of concentration, but also because of several other
reasons.
➢ Some employees may filter out a part of the message which they
consider unimportant.
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Too Many Transfer Stations/ Loss by Transmission and Poor Retention
➢ Some studies reveal that employees retain about 50% of the message
and supervisors about 60% of information only.
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Fear of Superiors
➢ An employee may not be pleased with the way his boss works but is
unable to put his point across because of losing his boss’ goodwill.
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Fear of Superiors
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Fear of Superiors
➢ They may even think that the matter is not important to communicate.
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Use of Inappropriate Medium
➢ While choosing the medium, you should keep in mind the advantages,
disadvantages and potential barriers to communication.
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Use of Inappropriate Medium
➢ Time
➢ Cost
➢ Type of message
➢ Intended audience
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Use of Inappropriate Medium
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Information Overload
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Information Overload
➢ A person should receive only that amount of facts and figures at one
time that he or she can absorb.
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Information Overload
➢ People are also likely to make errors when they become overwhelmed
or swamped with too much information.
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Information Overload
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Information Overload
➢ Very often, vital information gets mixed up with too many irrelevant
details and therefore goes ignored by the receiver.
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Information Overload
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Tips for effective Communication
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Tips for effective Communication
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THANK YOU
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