Important information about Your Legal Referral

How to contact the Attorney:

When you call the attorney, you will need to identify yourself as a member of the “CLC legal program”.
Referencing CLC will assure you of an initial limited consultation at no charge, either in a face-to-face meeting or
over the telephone.

During the initial consultation, the attorney will assess the legal issue you present and discuss your options, so
you will know how to proceed from that point forward.

If you elect to retain the attorney and have the attorney do any work for you, you will receive a discount of 25% off
of the attorney’s usual hourly or fixed fee rates. This discount does not apply to Personal Injury cases, as these
cases are usually taken on a “contingency fee” basis. The discount also does not apply to cases regulated by
state or federal laws.

How to get the most from your initial consultation:

Organize any necessary information before the call/meeting with your attorney. Write down names, addresses,
and telephone
numbers of all persons involved in the matter.

Bring with you all letters, documents, and other important papers to the first session with the attorney. Before you
request the attorney to review the documents, ask if the document review will be a billable service outside of your
benefits. It is
important to get clarity on this point, so that you and the attorney are in agreement.

Prepare written notes or questions that you will want the attorney to answer. You may not get all of the answers
you need
from this initial appointment. The primary objective is for you to tell the attorney about your situation and for the
attorney to offer
a course of action (or options) to consider. Your options will have separate and distinct cost differences,
depending on the
attorney’s time commitment and the complexity of the course of action you choose to follow.

What if the attorney is not available?

If you are unable to talk with the attorney at the time of your initial call, make sure you leave your name, a contact
telephone number, and the best time to reach you.

If the attorney is not immediately available, please inquire as to when the attorney might return your call. The
attorney will call you as soon as the attorney can return the call, or you can set up an appointment with the
attorney’s staff.

Keep this point in mind: When the attorney is in court or involved in other cases, he or she does not have control
over their time and availability and they do occasionally get delayed. Please allow the attorney (or the staff to
schedule an appointment) and up to (2) business days to return your call.

If you are not able to connect with the attorney, or have other concerns with your legal referral, please call CLC at
(888) 724-2250. A Customer Service Representative will help you right away, including referral to another
attorney if necessary.

Attorneys - How they work for/with you

Anytime you consider retaining the services of an attorney, you should be aware of the legal service process and
the obligations that legal professionals have to you, as a client, if the attorney is retained. Your attorney has
strict and high professional standards to maintain in his or her representation of your interests. It is important for
you to understand how attorney services are delivered and what is expected of you:

1. The attorney must review your factual circumstances and provide the applicable law to your case and
communicate with you in a timely manner.

2. Your attorney works for you and must represent your interests only in legal matters. He/she cannot also
represent the interests of another person or company in conflict with yours. If there is a conflict of interest, the
attorney must withdraw representation of you, or the attorney must obtain your written permission to continue,
which fully explains the reasons for the conflict.

3. The attorney is required to follow your instructions in resolving your legal matter, within the boundaries of the
law.

4. Your written and oral discussions with your attorney about your legal matter are privileged and private.
Therefore, without your permission, nothing that you discuss with your attorney can be shared with anyone else.

5. Just because you meet with an attorney does not mean you have to retain that attorney to represent you. This
decision is ultimately your responsibility and yours alone. If you are not completely comfortable with the attorney,
then do not retain the attorney. You can always call CLC at (888) 724-2250 for a referral to another attorney.
CLC recognizes that not every attorney is a good match for every client and you should feel free to retain
whomever you think will best represent your interests on
financial terms you can afford to pay.

6. If you retain the attorney, you have the sole responsibility for payment of legal fees and costs based on the
agreement you reach with the attorney. This is not the responsibility of any other person, including your
employer, Employee Assistance Plan, Membership Plan or of CLC Incorporated. In the unlikely event there is a
dispute about payment of fees and costs, you will need to contact the State Bar Association of the attorney and
request assistance of the State Bar and available fee arbitration services.

Overview of services available through the legal program.

First, your program provides for a free initial consultation with an attorney. The consultation can take place over
the telephone
or you may schedule a face-to-face meeting. The consultation is the time when you share and discuss the facts of
your legal concerns and determine the legal options, which are available to you. You may be given some
resources that enable you to resolve your matter on your own, such as using the Small Claims Court system. If
you retain the services of the attorney as discussed above, please carefully review the following important points:

1. At the time you retain the attorney, you will discuss and agree what legal services and fees will be provided. If
the attorney does not offer to put these terms into a written agreement, you should request the attorney do so
prior to formally retaining the attorney. (Typically, the signing of this agreement is also the time a retainer check
is written to the attorney.)

2. It is important that you discuss how long the process may take and how the attorney will generally
communicate with you and how often.

3. Be prepared to discuss the financial aspects of your case with the attorney. Be sure you understand the
advantages and disadvantages of any proposed course of action. For example, will pursuing the matter cost more
than you hope to recover?

4. Attorney fees encompass many aspects of legal services. The attorney is paid when he/she is giving time,
advice or doing research, travel, making court appearances etc. Most attorney’s are not “employees” and do not
receive a monthly paycheck from an employer. Attorneys bill on different formats for their services: hourly rates,
flat fees, retainers, or in some cases, on a contingency fee basis, depending on the work to be done. Support
staff time may also be billed at different rates, usually less than the attorney’s rate. You should have clarity on
this point (it could save you money vs. the attorney’s time) and these additional rates should be reflected in the
fee agreement, discussed above.

5. You will be responsible for all costs and out of pocket expenses associated with the attorney’s office, support
staff, copies, books, legal research internet costs, telephone calls, postage, deposition costs, investigator/expert
witness bills and court/filing fees.

The above comments are intended to give you a better understanding of working with an attorney. For most
people, working with an attorney is a new and foreign experience, as you have retained the services of a highly
trained and credentialed professional to assist in the resolution of your legal concerns. The important fact to
remember is that your attorney is working for you and is to do so in your best interests only.

REMINDER: The decision to retain the attorney is yours and yours alone. While the attorney has met
certain initial credentialing requirements to review licensing verification, malpractice coverage and
experience levels, you ultimately retain the choice and final responsibility for retaining the attorney. Your
Employer, Employee Assistance Plan, Membership Plan and CLC Incorporated do not make any
promises about your choice in what attorney you decide should represent you. This includes the
attorney’s professional responsibility to you, the client. The attorney’s professionalism is regulated by
the State Bar Association of the attorney and the State Bar is the sole remedy such matters, including fee
disputes.

Please do not respond to this email, it is information only. If you have questions, please
call 888-724-2250 for Customer Service assistance.